Arthur J. Gallagher & Co. Reviews | Glassdoor

Arthur J. Gallagher & Co. Reviews

Updated March 25, 2017
617 reviews

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Full-time Part-time

617 Employee Reviews

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Pros
  • flexible hours and work from home (in 27 reviews)

  • Having the option to work remotely for the company is wonderful for work/life balance (in 17 reviews)

Cons
  • Work life balance, low salary with lower annual increases (in 22 reviews)

  • Some nepotism among upper management (in 12 reviews)

More Pros and Cons

  1. Helpful (3)

    "Value and care for your good employees"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Senior Client Services Manager in Glendale, CA
    Current Employee - Senior Client Services Manager in Glendale, CA
    Neutral Outlook
    No opinion of CEO

    I have been working at Arthur J. Gallagher & Co. full-time (More than 10 years)

    Pros

    Once you earn your manager's trust, you can have flexible hours. Great place to learn if you have knowledgeable and caring co-workers.

    Cons

    Overworked, underpaid and very limited opportunities for promotions! The wrong people get promotions and there are some unqualified people in management positions due to nepotism. Raises come along every few years unless you threaten to leave. "Titles" are given to unqualified people who get the higher salaries and offices.

    Advice to Management

    Please pay close attention to your good and loyal employees and really listen to their input and needs. It's the support staff that maintains the account and keeps the relationship between the client and AJG. It's the support staff that works long hours to make sure the producer looks good. Give the raise. Give the title. Happy employee = client retention.


  2. Helpful (2)

    "Walking on eggshells- look elsewhere."

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Client Services Manager in Huntington Beach, CA
    Former Employee - Client Services Manager in Huntington Beach, CA
    Doesn't Recommend
    Negative Outlook
    No opinion of CEO

    I worked at Arthur J. Gallagher & Co. full-time (Less than a year)

    Pros

    The HR department has a very streamlined onboarding process and the company's systems are fairly modern. Some nice employees.

    Cons

    The particular office I was working in did not have the best environment. Many of the employees seemed to be afraid and unhappy. Be prepared to be blamed for many things that you have no control over. Also, don't expect much patience when you are a new employee. Very weird office with high turnover. Is this really "The Gallagher Way" of treating employees? What a shame; I'm glad to be gone.

    Advice to Management

    Work on your people and communication skills and try being nice once in a while. Bullying employees should not be tolerated and it is contributing to your turnover.


  3. Helpful (3)

    "Weak Management - Lazy Account Executives - High Level of Favoritism"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee in Glendale, CA
    Former Employee - Anonymous Employee in Glendale, CA
    Doesn't Recommend
    Negative Outlook

    I worked at Arthur J. Gallagher & Co. full-time (More than a year)

    Pros

    Good starting wage, lots of opportunities to learn

    Cons

    Leadership is weak and deceptive. There is huge disconnect between management and the service team i.e. half of the service team left due to the same issues. The favoritism is blunt and right in your face. Several weak team members were promoted with little knowledge of the industry and ghastly work ethics. There are also a number of account executives who don't pull their own weight. In short, success here is driven by office politics not performance.

    Advice to Management

    The Glendale office needs to be revamped. Without a doubt Gallagher is a great company but this office is so bad it's comical. They haven't grown their book in over 5 years and it's no mystery why. Some regional big-wig needs to step in and break the alliances that holds this office back. Numbers don't lie... although your AE's might. Also, the service team deserves a manager who is inspiring and will listen to them, not one that is discouraging and dismissive. Value your hard workers and they will stay, continue to overlook them and they will continue to leave. This office is divided between those who work hard and those with strong allies. I'm not bitter, I'm just honest.


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  5. Helpful (3)

    "Underwriter"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    Current Employee - Anonymous Employee in Bloomington, MN
    Current Employee - Anonymous Employee in Bloomington, MN
    Doesn't Recommend
    No opinion of CEO

    I have been working at Arthur J. Gallagher & Co. full-time (More than a year)

    Pros

    -Other than management, their are good people in this office

    Cons

    -Plenty of system issues. They should invest in technology.
    -Inappropriate behavior from leadership in this particular office.


  6. Helpful (3)

    "Good Compnay"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Office Work in Itasca, IL
    Former Employee - Office Work in Itasca, IL
    Recommends
    Positive Outlook
    Approves of CEO

    I worked at Arthur J. Gallagher & Co. full-time (More than 3 years)

    Pros

    Worked at Corporate Office, busy, benefits and salary.

    Cons

    As in any office, people have their own agenda - keep to yourself and take everything with a grain of salt.

    Advice to Management

    Bullying should not be tolerated - no matter how long an individual has been with the company. Many times a female manager took to speaking to my coworkers about how much she disliked me..... truly unprofessional. Speaking to other managers about another employee - I may understand, but my co-workers including a contractor from Robert Half.... just wrong. I only hope that karma comes around to this individual .

    Arthur J. Gallagher & Co. Response

    Feb 7, 2017 – Digital Marketing Analyst

    Thank you for your comments. We are troubled by the behavior you are reporting. It goes against several of the tenets of the Gallagher Way including “Leaders need followers. How leaders treat ... More


  7. Helpful (2)

    "Dissapointed"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee
    Doesn't Recommend
    Positive Outlook
    Disapproves of CEO

    I worked at Arthur J. Gallagher & Co. full-time (More than 3 years)

    Pros

    Salary and vacation time, some employees were quite smart.

    Cons

    Technology, Dinosaur Mgmt , account management leaders are two hateful women that lack integrity.

    Advice to Management

    Where are your minority women in management and senior management? Hispanic, black, and middle eastern women will only help your company grow. Invest in diversity training for your conservative employees so they will learn reserve judgement and get to know the individual person first.

    Arthur J. Gallagher & Co. Response

    Mar 21, 2017 – Digital Marketing Analyst

    Thank you for your comments. Gallagher is continually working to build a diverse talent pipeline and provide training about hiring. We are committed to equal employment opportunities regardless of ... More


  8. "Great Company - Excessive Busy Work"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Resolution Manager in Downers Grove, IL
    Current Employee - Resolution Manager in Downers Grove, IL
    Recommends
    Neutral Outlook
    Approves of CEO

    I have been working at Arthur J. Gallagher & Co. full-time (Less than a year)

    Pros

    - Great company
    - Supervisors will take the time to listen to you and your needs
    - Good balance between professional and fun

    Cons

    - Excessive busy work
    - Dealing with complaining and arguing all day from claimants/members
    - Moderate to poor training

    Advice to Management

    - Create better training program
    - All supervisors should be on the same page with rules and the way the files should be kept

    Arthur J. Gallagher & Co. Response

    Feb 16, 2017 – Digital Marketing Analyst

    Thank you for sharing your thoughts and experience with us. Gallagher Bassett is interested in finding all of the possible ways to support our current and prospective employees. We are working with ... More


  9. Helpful (1)

    "Area Vice President"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee
    No opinion of CEO

    Pros

    lots of resources and expertise

    Cons

    benefits are average and navigating through the organization is often difficult

    Advice to Management

    simplify the processes and focus on client needs


  10. Helpful (4)

    "Terrible Leadership"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Manager in Itasca, IL
    Former Employee - Manager in Itasca, IL
    Doesn't Recommend
    Positive Outlook
    Approves of CEO

    I worked at Arthur J. Gallagher & Co. full-time (More than 3 years)

    Pros

    People within the company were great champions and could rely on the help of others when needed. For the most part it's an open and collaborative environment.

    Cons

    Keep taking away from the employees and unethical conduct occurring. Direct manager was terrible and would gossip about their reports and other leaders within the organization. Elected to share stuff with limited number of people. No room for growth. Travel and cost saving initiatives weren't aligned correctly. Toxic environment. Raises are limited.

    Advice to Management

    Stay close to your senior leadership because good people will go and AJG might want to understand why they are really leaving the organization. Pat and team are strong but the level of leadership below should be evaluated.


  11. "Client Service Associate"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Client Service Representative in San Francisco, CA
    Current Employee - Client Service Representative in San Francisco, CA
    Recommends
    Neutral Outlook
    Approves of CEO

    I have been working at Arthur J. Gallagher & Co. full-time (More than a year)

    Pros

    Very flexible work hours. Good environment

    Cons

    Starting salary is low. Very minimal bonus/raises.

    Advice to Management

    Pay higher salary to retain employees. Lots of turnover.



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