Artist and Craftsman Supply Reviews | Glassdoor

Artist and Craftsman Supply Reviews

Updated May 23, 2017
29 reviews

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2.6
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Steven Kenney
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29 Employee Reviews

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  1. "Dawning of a new age"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Staff Member
    Current Employee - Staff Member
    Positive Outlook

    I have been working at Artist and Craftsman Supply full-time (More than a year)

    Pros

    Not a bad place to work

    Cons

    Trying to put the past in the past (see review title)


  2. "Fair"

    StarStarStarStarStar
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    I worked at Artist and Craftsman Supply full-time

    Pros

    Staff was great
    Job was straightforward and simple
    Discount on supplies

    Cons

    Too many employees+not enough business = not a lot to do
    Not too much upward mobility

  3. "Cashier"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    Pros

    The employees who aren't butt kissers and heartfelt humans and the %40 discount.

    Cons

    Management and the company's policies/inner structure as a whole.

    There is no room for actual growth or any accountability for anyone's actions who isn't white or ascribes to the white culture the company has established.

    There is a lack of any support or real change when sexual harassment complaints are brought to light. Or when racist actions and policies are critiqued even when it affects customers or employees.

    The only solution the company seems to have is firing people (who aren't white), calling police (which isn't suitable for every situation especially when customers or the local community will suffer the most from calling police) or talking with local management/the person you have the issue with. This leads nowhere since local branches have absolutely no support internally to enact any sort of change.

    There is a strong biased preference for customers or employees who fit the white/culturally white middle class young hipster mold the company strives to be.
    This isolates the local community that don't fit that demographic and promotes alliances with "prestigious" people/institutions with money furthering the gentrification problem in a lot of the areas the stores are located in. Instead of working with local community and organizations that help promote a better connectivity.
    A real problem with classism, ageism, racism and sexism particularly misogynoir.

    Training consists of old videos and no real hands on knowledge so that employees can better service their customers.

    The only concern this company has is looking good on the surface and making money, which in this day and age is disgraceful. No concern for people whether they be customers/potential customers or employees/potential employees.

    Compensation is terrible, the company expects employees sacrifice their personal time for the company when the company won't even sacrifice for their employees. Employees have to kiss white butt, fear for their job if they don't follow racist/sexist/ageist/classist protocols (enforced by the people internally), and do the work of 3 other people everyday without the compensation to keep people from quitting.

    Management will tell you they want to keep people from quitting without actually doing anything substantial to keep employees - pay more, change your racist/sexist/classist/ageist ideologies/practices(fire those who enforce it, hire those against it), and actually act upon employee/customer concerns to promote growth and better morale.

    This company relies too heavily on their employees to change the company that doesn't even support them and be the face of goodwill and change to the public they don't even care for.

    From the root of the conception of this company up to the head of ideas floating around this company is decay.

    Advice to Management

    Change your flawed internal structure now that leadership is changing because they are racist/sexist/classist/ageist. Train your management and leadership on how to be/act against these. Value customers despite their social status or whiteness. Fire those who are unwilling to change even the root owners/CEO's. Be there for your employees/customers.


  4. Helpful (3)

    "Horrible Place"

    StarStarStarStarStar
    Former Employee - Sales Associate
    Former Employee - Sales Associate
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    Pros

    nothing, nothing, nothing, absolutely nothing

    Cons

    Management act like your beneath them. Working conditions are horrible. There's nothing corporate about the corporate office.

    Advice to Management

    Stop acting like your better than the people who do the REAL work.


  5. Helpful (3)

    "Caveat Emptor"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee
    Doesn't Recommend
    Negative Outlook

    I worked at Artist and Craftsman Supply full-time

    Pros

    The general workers are great, very hard working people. The prices are very hard to beat, and the discount is absolutely amazing.

    Cons

    Extremely disorganized. Management will praise you one day and then yell at you the next for doing the exact thing they told you to do. The CEO and his partner do not know how to manage people very well and there is no set structure in place for anything. The upper management meaning mostly the partner will blame anyone other than the CEO for the shortfalls of the store. Nothing comes in on time or with the right number of items ever. It is just complete utter chaos. There have been alligations of sexual harassment by one of the former employees.

    Advice to Management

    One of these days the CEO is going to get the wrong person mad at him and it is going to end up suing both the CEO and the company. The partner who is in way over his head needs to learn to relax. The CEO needs to retire, he needs to get out of there before he brings down the whole company with him.


  6. Helpful (2)

    "Good short term appointment"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Clerk in Seattle, WA
    Current Employee - Clerk in Seattle, WA
    Recommends
    Positive Outlook

    I have been working at Artist and Craftsman Supply full-time (Less than a year)

    Pros

    -Nice Managers, fun colleagues
    -Learn lots
    -paid time off
    -regular hours
    -benefits

    Cons

    -does not offer advancement
    -no training


  7. Helpful (2)

    "Unstable and constant chaos"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Sales Associate in New Orleans, LA
    Former Employee - Sales Associate in New Orleans, LA
    Doesn't Recommend
    Neutral Outlook
    Disapproves of CEO

    I worked at Artist and Craftsman Supply full-time (Less than a year)

    Pros

    You get to meet and work with creative like-minded people. The discounts on supplies are worth your time if you can handle all the other aspects of working there.

    Cons

    The owner has too much personal involvement with the company and his chaotic, unstable personality causes mayhem for the store. No set system of how things work. Constantly feel as if you'll upset or anger higher management at any moment.

    Advice to Management

    I'm sure if you removed the CEO from being involved as heavily as it is, your company would function and be bearable to work at.

  8. Helpful (3)

    "Buyer"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee in Brooklyn, NY
    Former Employee - Anonymous Employee in Brooklyn, NY
    Doesn't Recommend
    Neutral Outlook

    Pros

    40% discount on only art supplies.

    Cons

    Employees Must pay for their own insurance, which is $170 out of net pay.
    Managers don't train you.
    If you're not a self starter, you won't last long in this job.
    Company has a blanket policy, which means nothing is black and white.
    Regional managers stir the pot to make themselves look good.
    There is no defined structure.
    Little room to grow, unless you are favored by regional managers.
    Managers throw associates under the bus when customers aren't happy.

    Advice to Management

    This company has a lot of growing to do. Issues that happen in the store is a reflection of upper management failures. Management needs to learn how to build a team dynamic, instead of creating a chaotic work atmosphere. Company should pay higher wages to create less overturn of staff. Company should supply employees with art supplies for training knowledge and experience.


  9. Helpful (4)

    "Stay away"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee
    Doesn't Recommend
    Negative Outlook

    I worked at Artist and Craftsman Supply full-time (More than 3 years)

    Pros

    Some great co-workers who are also artists. Discount is a perk, but some of the prices are ridiculous. You get to meet some awesome customers and get more involved in the art world.

    Cons

    HR is a mess, company owner is old/senile and Regional Managers throw store managers under the bus to make themselves look good.

    IT is overwhelmed with the amount of stores they have to assist, and outdated technology that fails 95% of the time. Stores are left without communication when phone lines and computer connections go down. Regional managers then expect you to stay overtime to fix the problem yourself, which can include overnight shifts by yourself or to come in on the only days you have off.

    You're expected to work 50+ hours a week, and don't even think about getting sick because you're pretty much on the radar to get fired for missing even a day. Have vacation time saved up? Don't even think about taking time off without your manager or regional manager throwing a hissy fit for time you earned.

    Most of the higher ups are racist, the company is white owned and operated - they don't know how to "handle" non-white employees and will usually fire them on their first mistake. However, they give white employees dozens of chances and opportunities to transfer stores to avoid being laid off.

    Tons of sexual harassment that is not appropriately dealt with by HR, instead managers will place the pressure on employees to figure out the situation themselves, even if they are uncomfortable. I had to work with a manager who would constantly follow me around and gaze at me inappropriately. I reported this behavior to my regional manager who then told me to take care of it by speaking with my manager and understanding his behavior. Thanks for that!

    Don't expect a raise unless you're constantly kissing up to the right people. You need to know how to lie, and throw good employees under the bus to make yourself look great. Stores are not judged individually and are instead compared to each other in regards to rewarding any kind of performance. Meaning if stores A and B are doing great, store B can only give out raises when store A decides to do the same. If you're a non-white manager don't expect to get any raises as quickly as your white counterparts.

    Owner needs to go! Along with his racist CEO, Lead Regional Manager, regional managers and all Portland HQ staff. They promote an unhealthy work environment and cause an extreme decline in staff morale.

    Advice to Management

    Get your heads out of your behinds. Continue abusing your employees and you'll get sued more often than anything that came your way last year.


  10. Helpful (3)

    "Great benefits, creative environment, lots of room to grow!"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Artist and Craftsman Supply full-time

    Pros

    The company is growing and that creates a lot of opportunity to take on more responsibility and create new roles and grow with it.

    Being an ESOP is an outstanding benefit to full time employees, again our growth over the past 5 years has been huge and it's showing.

    The people you meet on a daily basis are wonderful and the rest of the management team is full of creative energetic folks.

    It's challenging mentally and physically and the knowledge you gain in this field is priceless for Artists & Makers.

    Cons

    It can feel like you're constantly in a mild state of chaos. Things change all the time and it takes a specific personality to want to make the effort and keep up with the rapid pace. Multi tasking at this pace can lead to burn out quickly if you aren't able to balance things carefully.

    The company needs more infrastructure, and support for the front-line employees. A handbook with complete training guides and protocol would be a huge improvement.

    Advice to Management

    A&C has a great back-bone and puts people first, I'd like to see us put the employees first a little more often.


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