Ascend Federal Credit Union Reviews | Glassdoor

Ascend Federal Credit Union Reviews

Updated June 19, 2018
24 reviews

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4.0
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Caren Gabriel
16 Ratings

24 Employee Reviews

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  1. "I have found my home with Ascend!"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee in Nashville, TN
    Current Employee - Anonymous Employee in Nashville, TN
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Ascend Federal Credit Union full-time (More than a year)

    Pros

    There are so many pros. Growth opportunity, outstanding benefits, competitive pay but most importantly a vision that I can stand behind. Ascend really cares about their members and their employees. I feel like I am compensated fairly for my position. Ascend pays for 100% of my medical insurance premium and I get more time off here than anywhere I have been previously. I truly feel like I have found my home.

    Cons

    I do not have any cons. My good days far outweigh my bad.

    Advice to Management

    Keep up the good work!

    Ascend Federal Credit Union Response

    Apr 23, 2018 – Digital Marketing Lead

    Thank you for your positive comments. We are glad that you enjoy being part of the Ascend team. We strive to make all of our employees feel valued and appreciated, because we know those sentiments... More


  2. "Relationship RepresentativeNew"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee
    Recommends
    Neutral Outlook
    Approves of CEO

    I worked at Ascend Federal Credit Union full-time (More than 3 years)

    Pros

    Meet new people
    Still can be a teller with rel rep pay

    Cons

    There were a lot of us promoted at once. The training was rushed unlike teller training. A lot to learn.

  3. "Overall great company"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee
    Neutral Outlook
    Approves of CEO

    I have been working at Ascend Federal Credit Union full-time

    Pros

    Love my teammates and manager. Work life balance is awesome and benefits are second to none.

    Cons

    There is to much contradiction and favoritism in upper management

    Advice to Management

    Take a closer look at what employees are being told and the actions that come after. They are contradicting.

    Ascend Federal Credit Union Response

    Apr 23, 2018 – Senior Copywriter

    Thank you for the positive comments regarding your team, manager, work/life balance, and benefits. We are constantly assessing and improving the work environment for our employees. Regarding your... More


  4. "Great place to work"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Passport
    Former Employee - Passport
    Recommends
    Positive Outlook

    I worked at Ascend Federal Credit Union full-time (More than a year)

    Pros

    The company is a wonderful place to work. I worked at a branch as well as corporate. The coworkers were the best part. There are some truly wonderful people at Ascend! The pay is decent and the benefits are pretty good. Lots of opportunities to move up!

    Cons

    My supervisor didn’t care about us peasants. The only time she talked to us was when something needed improvement.

    Ascend Federal Credit Union Response

    Mar 21, 2018 – Senior Copywriter

    We work hard to ensure our work environment is a place where employees feel valued and appreciated. We thank you for your feedback and wish you the best.


  5. "Teller"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee
    Doesn't Recommend
    No opinion of CEO

    I worked at Ascend Federal Credit Union full-time

    Pros

    Benefits and PTO, sick and personal day.

    Cons

    The place is full of snakes

    Ascend Federal Credit Union Response

    Mar 15, 2018 – Senior Copywriter

    Thank you for your feedback regarding benefits, paid time off, sick, and personal days. We are sorry if you were not happy with your work environment because we go to great efforts to take care of... More


  6. "A Great Place To Work In A Boring Industry"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Bank Teller in Smyrna, TN
    Former Employee - Bank Teller in Smyrna, TN
    Recommends
    Positive Outlook
    Approves of CEO

    I worked at Ascend Federal Credit Union part-time (More than a year)

    Pros

    Competitive Pay

    Based on what I hear from other people doing the same job for other companies this was good pay.

    Very Thorough Onboarding

    2 weeks of training at the main office.

    Opportunity For Advancement

    There were tons of paths up the chain.

    Cons

    Boring

    I was a teller for only three months and obviously, that is a very transactional job that did not take a ton of thought. Looking around the whole banking industry is boring.

    Advice to Management

    Keep up the good work.


  7. "Remote Lending Representative"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee
    Recommends
    Positive Outlook

    I worked at Ascend Federal Credit Union full-time (More than a year)

    Pros

    Growing company. Friendly co-workers

    Cons

    Dress code is strict for a back office

    Ascend Federal Credit Union Response

    Sep 22, 2017 – Senior Copywriter

    Thank you for your positive review. Regarding your comments about our dress code: Ascend is part of the financial industry where dress codes tend to be stricter. We relaxed the dress code last year... More

  8. Helpful (1)

    "Part time teller"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    Pros

    Good pay, good values, good rates

    Cons

    Smyrna Branch management, understaffed, little to no flexibility for part time students

    Advice to Management

    Part time students are part time for a reason. Mosts classes run between 9a-6p so open availability is unrealistic. Work with part time students or just hire full timers. Let employees evaluate their management as well.


  9. "Teller I"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Ascend Federal Credit Union full-time

    Pros

    great membership and employer! I always enjoy interacting with the members!

    Cons

    Depending on your location, the management is not always consistent.


  10. "Worst Company In History"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    I worked at Ascend Federal Credit Union full-time

    Pros

    The only Pro is the stability that this evil establishment will never go out of business.

    Cons

    This company is ran by backwoods hillbillies. It's ran by 99% women. Nepotism is rampant. Manger's of their respective departments have no understanding or history in the subject matter, they were just college roommates or elementary school friends with the hiring manager.
    This company makes no technical decisions by themselves because their management team knows nothing of I.T. They hire out independent contractors and pay them whatever they ask regardless of whether or not it makes sense. They spend their member's money like it's monopoly money.
    The pay here is laughable. The company holds no respect for human beings as people or individuals. They live in a cocoon of a small town where they've never seen how the real world operates outside of themselves.

    Advice to Management

    This place is beyond being able to do anything with advice.


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