Ascend Learning "upper management" Reviews | Glassdoor

Ascend Learning Employee Reviews about "upper management"

Updated Jun 11, 2019

To filter reviews, or .

Found 234 reviews

3.4
StarStarStarStarStar
Rating TrendsRating Trends
53%
Recommend to a Friend
68%
Approve of CEO
Ascend Learning CEO Greg Sebasky
Greg Sebasky
81 Ratings
Pros
  • "Manageable workload, and good work/life balance(in 29 reviews)

  • "Great people and great working environment - true to their values(in 16 reviews)

Cons
  • "There is not group of authority to force these business units to play by the rules(in 15 reviews)

  • "Upper management is out of touch to the point of being damaging -(in 13 reviews)

More Pros and Cons

Reviews about "upper management"

Return to all Reviews
  1. Helpful (12)

    "Management Decisions Make Ascend an Intolerable Place to Work"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Former Employee - Anonymous Employee in Burlington, MA
    Doesn't Recommend
    Negative Outlook
    No opinion of CEO

    I worked at Ascend Learning full-time

    Pros

    Great peers - Employees who work on products are hard-working, supportive, and positive. Upper managers, unfortunately, are out of touch. Flextime - If you have a good manager, you do get unlimited time off. The flexibility is great, especially for parents. If you have a bad manager, then they can make you feel guilty for requesting time off.

    Cons

    Upper management is out of touch to the point of being damaging - Upper management is so removed from product-level work that they often make decisions that make it difficult to get work done. Unrealistic workload - The workload is extremely high and employees work overtime with no recognition, or they have to leave work undone and...

    Show More

    Advice to Management

    Get in touch with employees at the product level. Listen to them and make realistic decisions based on their experiences, rather than making decisions in a bubble and blaming product-level employees when the decisions backfire. Take a serious look at the amount of stress employees are under. Fix it, or people are going to continue to leave or burnout.

    Ascend Learning2018-10-25
  2. Helpful (2)

    "Editor"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Former Employee - Anonymous Employee 
    Recommends
    Neutral Outlook
    No opinion of CEO

    I worked at Ascend Learning full-time

    Pros

    Fantastic people and stimulating environment.

    Cons

    Salary does not even come close to compensating workload or skill sets. The majority of middle management has been there for some time, and tends to pull the weight of upper management/ senior leadership team.

    Ascend Learning2018-03-25
  3. Helpful (1)

    "Smooth Process"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Current Employee - Account Manager 
    Recommends
    Neutral Outlook
    Approves of CEO

    I have been working at Ascend Learning full-time for more than 8 years

    Pros

    Felxible vacation time, advancement opportunities, investment from management in employee growth

    Cons

    Lots of turnover in upper management and changes in the last two years

    Ascend Learning2017-01-19
  4. Helpful (7)

    "Running in circles"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Current Employee - Anonymous Employee 
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    I have been working at Ascend Learning full-time for more than 3 years

    Pros

    Good PTO policy (unlimited, take-as-needed vacation). Decent pay. Flexible schedules.

    Cons

    Where do I start? Turnover is very high. Some teams are horribly understaffed, causing delays in basic things like getting a server set up. Employees are expected to work at all hours - very late night deployments, or incidents that go on for hours. Scheduled deployments practically require an act of God to get approved. There's both too much process (red tape) and not enough process (no consistency) across the company....

    Show More

    Advice to Management

    Stop avoiding the difficult discussions. Treat employees like adults; if you show that you trust them, they will trust you. Streamline processes and make them consistent across the board.

    Ascend Learning2017-01-09
  5. Helpful (6)

    "You're on your own."

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Current Employee - Anonymous Employee in Scottsdale, AZ
    Doesn't Recommend
    Positive Outlook
    No opinion of CEO

    I have been working at Ascend Learning full-time for more than 3 years

    Pros

    A smaller company that allows you to have your finger on their business. Things you do you are responsible for & you can really see your vision of your project from start to finish. No one is going to hold your hand. If you want something done you have to do it yourself. If you find that environment stimulating like me, this is a big pro.

    Cons

    There are two groups of people at Ascend. Those who take pride in their work & are therefore completely overworked & underpaid by this company. They are the ones moving the company forward. They are generally middle & upper management. The other are those that phone it in, don't care about their projects, and know that they can rely on the other group to fix their mistakes...

    Show More

    Advice to Management

    Management hordes information & responsibility for projects like a dragon hording it's secret stash of gold. No department works together because information is a political tool that can be used for influence in the company. As long as that doesn't change, Ascend will never be a great company that positively affects the world.

    Ascend Learning2016-06-30
  6. Helpful (3)

    "Not a software company"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Current Employee - Anonymous Employee 
    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO

    I have been working at Ascend Learning full-time

    Pros

    The pay is competitive, and the benefits are outstanding. The HR team really wants to make employees happy and take care of their people as well as they can.

    Cons

    Absolutely no understanding of how software development works. Deadlines are put on teams that are strapped for people, without any ability to change scope or hire on within the timeframe of the project. Upper management gives directives that are vague enough to keep them covered, but specific enough that interesting solutions are rule out. It's an enormous game of three card...

    Show More

    Advice to Management

    If something is a priority, hire for it. Expecting people to just dump out more code and put in longer hours isn't sustainable and doesn't work. Understand your actual teams, not their job titles. Your employees are people with myriad skills and talents, not The Guy Who Can Write Some PHP.

    Ascend Learning2015-11-12
  7. Helpful (2)

    "Would not recommend"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Former Employee - Student Support Specialist 
    Doesn't Recommend
    Neutral Outlook

    I worked at Ascend Learning full-time for less than a year

    Pros

    Some benefits but few and far between.

    Cons

    Management is a good old boys club that does not look out for its employees. Lets upper management treat them terribly.

    Ascend Learning2015-10-09
  8. Helpful (1)

    "Great Company, Loving coworkers, Great family"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Current Employee - Anonymous Employee 
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Ascend Learning full-time for more than a year

    Pros

    Working at TesTeachers has been amazing! They are so family oriented and really care about their employees. The CEO is a great person who is very nice to his employees and treats them well. No other company I have worked for has been this amazing.

    Cons

    Favoritism is apparent within the company and some of upper management staff are arrogant and rude. There is tons of gossip and you can't trust anyone within the company.

    Advice to Management

    Keep up the great work! You really make your employees feel like we are family.

    Ascend Learning2015-09-02
  9. Helpful (3)

    "Don't expect to fit in"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Former Employee - Marketing in Chandler, AZ
    Doesn't Recommend
    Neutral Outlook
    Disapproves of CEO

    I worked at Ascend Learning full-time for less than a year

    Pros

    Sales folks are really great. Casual environment, flexible work hours.

    Cons

    The non-sale corporate employees are extremely judgmental and rude. If you don't "fit in" they find a way to get you out. The upper management allows this to happen and does nothing to protect their employees. Very gossipy and don't believe anyone but the employees who've worked there for a while. No plan, no projects and there aren't any set rules on who reports to who. Young...

    Show More

    Advice to Management

    Give people a chance to prove themselves instead of believing rumors. Clean house and get rid of the gossiping campers who claim work that an agency does. Bring folks in-house instead of wasting so much money on consultants.

    Ascend Learning2015-08-11
  10. Helpful (9)

    "Great Company doing meaningful work but lacks hands on leadership"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Current Employee - Anonymous 
    Doesn't Recommend
    Positive Outlook
    Approves of CEO

    I have been working at Ascend Learning full-time for more than 5 years

    Pros

    I am here to provide an honest objective point of view for current Ascend employees or potential candidates. I've been around for quite some time and have seen many changes over the last 5 years after Ascend acquired our business. Ascend has been through a transformation since February 2014 when it was announced that we finally have a new CEO (Greg), a win for all who work here. I've met and spent a little time with...

    Show More

    Cons

    Selfish instead of Selfless managers - Like most large companies, this is a problematic area we suffer from. This however, is very correctable! Leadership training and accountability will remedy this. Pay – Ascend needs to pay well to attract excellent talent. Example, I am paid $40k under market value for what I do here and have been told I will receive a raise since last year and more specifically, since year end...

    Show More

    Advice to Management

    The office culture reminds me of the movie "Office Space" Have the managerial courage to communicate with your direct reports. You may be surprised to find out what talent is sitting in the cubicles across all 3 offices. Earning employees' respect will allow for wonderful interpersonal relationships. Focus on being entrepreneurial instead of corporate. A lot of BU's have lost their identity in the big business mindset....

    Show More
    Ascend Learning2014-08-28
Found 234 reviews