Ascension Health Ministry Service Center Reviews | Glassdoor

Ascension Health Ministry Service Center Reviews

Updated April 18, 2017
88 reviews

Filter

Filter

Full-time Part-time

2.1
Star Star Star Star Star
Rating Trends Rating Trends
Recommend to a friend
Approve of CEO
(no image)
CEO
0 Ratings

88 Employee Reviews

Sort: Popular Rating Date

Pros
  • Flexibility to work from home when needed is also nice (in 13 reviews)

  • As everyone has mentioned, I am a big fan of the free soda and WiFi (in 8 reviews)

Cons
More Pros and Cons

  1. Helpful (6)

    "Enter At Your Own Risk"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee in Indianapolis, IN
    Current Employee - Anonymous Employee in Indianapolis, IN
    Doesn't Recommend
    Neutral Outlook

    I have been working at Ascension Health Ministry Service Center full-time (More than a year)

    Pros

    Paycheck every 2 weeks; Not a lot of overtime

    Cons

    Immature/unprofessional management; Month long blackout vacation time; High school acting coworkers; No real opportunity for upward career advancement; HR is nonchalant about employee issues; Does not care about education (i.e. Having a degree does not mean anything concerning your compensation)

    Advice to Management

    Managers should present policies and things going on and to come in a professional manner, that means not including their negative personal opinion about things that they nor their employees can have any control or input into changing.
    Employees who are doing the jobs on a daily basis need to be able to provide more feedback on processes-- and the feedback listened to and taken seriously when making decisions about moving forward with bringing on more sites.
    Need to establish more even work loads and tasks-- some seem to put assignments based on favoritism, so some employees are learning while others are given trivial mindless tasks.


  2. Helpful (4)

    "Poor outlook....this place is a revolving door."

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee in Indianapolis, IN
    Current Employee - Anonymous Employee in Indianapolis, IN
    Doesn't Recommend
    Neutral Outlook

    I have been working at Ascension Health Ministry Service Center full-time (More than 3 years)

    Pros

    Difficult to think of anything positive....maybe the commute was better than my previous job? The view from the building is nice? I'm really grabbing at straws here...life at the MSC is not fun.

    Cons

    A really political environment. Some people were very good at their jobs, but some people are major idiots. There is a culture of management not listening to qualified advice, and wasting time chasing meaningless projects. Very frustrating to employees!


  3. Helpful (4)

    "Beware of the contact center"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Contact Center Associate in Indianapolis, IN
    Former Employee - Contact Center Associate in Indianapolis, IN
    Doesn't Recommend

    I worked at Ascension Health Ministry Service Center full-time

    Pros

    Great company overall! Just don't accept a job In the contact center

    Cons

    The contact center is the worst functioning department in the MSC. They try to get you to buy into their stupid culture. If you decide that another dept. is a better fit, they will do their best to stop you from transferring and then fire you.

    Advice to Management

    Be real!


  4. Is this helpful? The community relies on everyone sharing – Add Anonymous Review


  5. Helpful (5)

    "Ministry Service Center is a garbage place to work"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee in Indianapolis, IN
    Former Employee - Anonymous Employee in Indianapolis, IN
    Doesn't Recommend
    Negative Outlook

    I worked at Ascension Health Ministry Service Center full-time (More than a year)

    Pros

    I can not think of a single thing I liked about this place. A definite soul-sucker.

    Cons

    Get ready to enter the time machine back to High School....Immaturity and incompetence is what the Ministry Service Center is all about.

    Advice to Management

    Hire people who know what they're doing and who give a crap about their employees.


  6. Helpful (5)

    "The values are just a big front..."

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee in Indianapolis, IN
    Current Employee - Anonymous Employee in Indianapolis, IN
    Doesn't Recommend
    Negative Outlook

    I have been working at Ascension Health Ministry Service Center full-time (More than a year)

    Pros

    You can get away with anything

    Cons

    Leadership think only on themselves

    Advice to Management

    Open your eyes and look at people's motives.


  7. Helpful (4)

    "Horrible"

    Star Star Star Star Star
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    Pros

    None None None None None

    Cons

    Lies, Gossip, Disorder poor HR Staff

    Advice to Management

    Run like he**


  8. "Run the other way"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Senior Accountant in Indianapolis, IN
    Current Employee - Senior Accountant in Indianapolis, IN
    Doesn't Recommend
    Negative Outlook

    I have been working at Ascension Health Ministry Service Center full-time (More than a year)

    Pros

    The people are nice...that is about it

    Cons

    No such thing as work life balance. No advance opportunities. No communication. Pay is not good.


  9. Helpful (1)

    "Enter at Your Own Risk"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee in Indianapolis, IN
    Current Employee - Anonymous Employee in Indianapolis, IN
    Doesn't Recommend
    Negative Outlook

    I have been working at Ascension Health Ministry Service Center full-time

    Pros

    The Building is nice
    Most of the people are nice
    Free soft drinks and coffee
    Mission in Action hours

    Cons

    It's not what you know it's who you know
    Management does not know what they are doing
    No matter how hard you work and no matter how good you are you will not advance unless you brown nose

    Advice to Management

    Take time to learn the processes
    Start following and upholding the Mission and Values


  10. Helpful (1)

    "get real"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee in Indianapolis, IN
    Former Employee - Anonymous Employee in Indianapolis, IN
    Doesn't Recommend
    Negative Outlook

    I worked at Ascension Health Ministry Service Center full-time (More than 5 years)

    Pros

    Community service, benefits, faith based mission

    Cons

    Departmental management is not able to help staff, does not encourage team

    Advice to Management

    To upper level management - look into staff turnovers instead of production numbers


  11. Helpful (4)

    "I am currently employed at Ascension Health"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Contact Center Specialist in Indianapolis, IN
    Current Employee - Contact Center Specialist in Indianapolis, IN
    Doesn't Recommend
    Negative Outlook
    No opinion of CEO

    I have been working at Ascension Health Ministry Service Center full-time (Less than a year)

    Pros

    Benefits , free soda and some people are nice bit most are jerk offs.

    Cons

    The work environment is depressing. Unprofessionalism, unorganized gossip, disrespect are at all time highs at this place. However it makes since most of management is the same way. The pay is way too low for the high expectations. Training is completely inadequate. The processes and procedures are to complicated and complexed for simple issues.

    Advice to Management

    Be the example you want see in your associates. Exhibit the core values of Ascension. They are more than just words on the walls and tv screens. The whole contact center, its leadership and practices need to be reorganized from top to bottom



Showing 88 of 90 reviews
Reset Filters