Ashford University Reviews | Glassdoor

Ashford University Reviews

Updated April 25, 2017
611 reviews

Filter

Filter

Full-time Part-time

2.6
Star Star Star Star Star
Rating Trends Rating Trends
Recommend to a friend
Approve of CEO
Ashford University President Richard L. Pattenaude
Richard L. Pattenaude
244 Ratings

611 Employee Reviews

Sort: Popular Rating Date

Pros
  • Great people within the organization (in 48 reviews)

  • Had good benefits and some flexibility within the job role (in 42 reviews)

Cons
  • There is a high pressure work environment with little job security (in 26 reviews)

  • HIgh Pressure to client and employees (in 25 reviews)

More Pros and Cons

  1. "You get out what you put in!"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Enrollment Advisor in San Diego, CA
    Former Employee - Enrollment Advisor in San Diego, CA
    Recommends
    Positive Outlook
    No opinion of CEO

    I worked at Ashford University full-time (More than a year)

    Pros

    Steady Salary, great people, and an environment where you can really learn to work as a self sufficient administrator in higher education.

    Cons

    You wouldn't believe how many students are applying to attend an online college that can't figure out how to use a computer.

    If you have the patience this job can be very rewarding.

    Advice to Management

    Have CHAMP roam the halls more. It's always great to see the mascot!


  2. "Ashford is getting better"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Enrollment Services Advisor in Denver, CO
    Current Employee - Enrollment Services Advisor in Denver, CO
    Recommends
    Positive Outlook
    No opinion of CEO

    I have been working at Ashford University full-time (More than a year)

    Pros

    Helping students is the best and working with amazing people makes the job way better. Work culture is fun, and they are improving benefits and salaries

    Cons

    This job is not easy and if you do not succeed at the job, you can be fired asap. In the beginning in can be very dry but once you get some students, everything gets a bit easier.

    Advice to Management

    All of the things we as employees have asked for is starting to happen like more training options, avenues for promotions, and pay increases.


  3. Helpful (1)

    "Adjunct"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Adjunct Faculty in San Diego, CA
    Current Employee - Adjunct Faculty in San Diego, CA
    Recommends
    Positive Outlook
    No opinion of CEO

    I have been working at Ashford University part-time (More than 3 years)

    Pros

    Administrators and supervisors are polite and supportive.

    Cons

    No opportunity for advancement within the school.

    Advice to Management

    You're doing a great job at making adjuncts feel heard, and supported. Other schools can make you feel like neither of these, and use constant negative feedback no matter what your performance.


  4. Is this helpful? The community relies on everyone sharing – Add Anonymous Review


  5. "Account Resolution Coordinator"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Account Resolution Coordinator in San Diego, CA
    Current Employee - Account Resolution Coordinator in San Diego, CA
    Neutral Outlook
    Approves of CEO

    I have been working at Ashford University full-time (More than 5 years)

    Pros

    Employment stability. Been here 6 years and our department hasn't had any lay-offs. Definitely the most stable department throughout the company especially compared to Admissions

    Cons

    Poor upper management communication. They make poor choices and then blame the student facing employees for lack of improvement. You can't tell us not to call students for payments for 2 months then turn around and complain about the limited amount of money coming in.

    Advice to Management

    Take responsibility and focus more on what your employees are telling you will work to solve problems rather than trying to implement unnecessary changes that do not improve the student experience.


  6. "Insane"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Admissions Counselor in San Diego, CA
    Current Employee - Admissions Counselor in San Diego, CA
    Doesn't Recommend
    Negative Outlook

    I have been working at Ashford University full-time (More than 5 years)

    Pros

    There is a lot of talent in the entry level employee. Some of the most intelligent and skilled people I have ever met, I met here at Ashford

    Cons

    Most of these entry level and entry level management employees are not respected or heard beyond the named group. There are exceptions, but anyone director level or higher is literally out to get you as the company is executing planned staff reduction through "natural" attrition. Sales expectations remain the same while staff is cutback dramatically with the intention of providing sales with a faster converting lead provider, but that hasn't hit all salesmen yet. Furthermore, post sale maintenance increases with each added requirement and support declines as the departments who are supposed to provide it feel the added burden also.

    Advice to Management

    Get a clue. You have let your best people go and are still hanging in there because you were lucky enough to have had so many. I don't think you fully realize the value of admissions employees still working in the position who are far above the newly imposed salary cap. They are a dying breed and are not replaceable, it would be OK to recognize that and treat them accordingly. Good luck finding a significant number of high caliber sales professionals at what you hire at today, but you have had the benefit of the team environment encouraging peer to peer mentoring. This will be gone as soon as your "matrix" employees are.


  7. "Meat grinder"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Enrollment Advisor in San Diego, CA
    Current Employee - Enrollment Advisor in San Diego, CA
    Doesn't Recommend
    Negative Outlook
    No opinion of CEO

    I have been working at Ashford University full-time (More than 3 years)

    Pros

    Good people, good training, free school!

    Cons

    numbers based. they will not give you the resources you need to be successful. Then they will fire you.

    Advice to Management

    Take the time to train employees. If someone isn't successful in one department maybe they could be successful in a different department.


  8. "Enrollment Services Advisor"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee in Denver, CO
    Current Employee - Anonymous Employee in Denver, CO
    Doesn't Recommend
    Neutral Outlook

    I have been working at Ashford University full-time (More than a year)

    Pros

    - Great work environment, everyone gets along and I've made some great friends with current employees
    - Great benefits
    - Everyone is put in a team, so it helps that everyone contributes to meet goals

    Cons

    - Mundane
    - Dials, dials, dials
    - Expectations exceed, it's sometimes never good enough once you do meet the expectations
    - For- profit universities, so it's almost always about the numbers
    - For what we advisors go through, we need to be paid more

    Advice to Management

    I love the constant support, however, do not keep us in the dark.


  9. Helpful (1)

    "Incentivizing Higher Education - Enrollment Services"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Enrollment Advisor in San Diego, CA
    Former Employee - Enrollment Advisor in San Diego, CA
    Doesn't Recommend
    Negative Outlook
    No opinion of CEO

    I worked at Ashford University full-time (More than a year)

    Pros

    Education benefits offered to employees and can be a fun team environment if under the right manager.

    Cons

    -Unstable work environment
    -High turnover (8 employees on my team of 15 were fired over a 6 month period.)
    -Management only care about enrolling students and not of student experience

    Advice to Management

    Stop focusing on enrolling highest number of students and focus more on student experience.
    Also, take care of your employees and they will take care of you.
    A lot of people get burnt out because management only care about numbers and not of employee satisfaction.


  10. "Admissions Counsleor - (12/2011 - 7/2012)"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    Former Employee - Admissions Counselor in Denver, CO
    Former Employee - Admissions Counselor in Denver, CO
    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO

    I worked at Ashford University full-time (Less than a year)

    Pros

    Good employee benefits, Work environment and team building.

    Cons

    HIgh Pressure to client and employees. Calling individuals that didn't request info to go to school off Job search sites over & over again.

    Advice to Management

    Obtain better lead source for interested clients.


  11. Helpful (1)

    "Pays the bills"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Adjunct Faculty in Cleveland, OH
    Current Employee - Adjunct Faculty in Cleveland, OH
    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO

    I have been working at Ashford University part-time (More than 3 years)

    Pros

    Ashford pays the bills. Depending on the department you are working for, you are largely free to teach according to your style.

    Cons

    The requirements are strict and you cannot modify the quizzes or discussion questions; this can be frustrating.

    Advice to Management

    Allow instructors to determine in-class discussion questions to increase quality and frequency of discussion.


Showing 611 of 646 reviews
Reset Filters