Ashford University Reviews | Glassdoor

Ashford University Reviews

Updated July 17, 2017
191 reviews

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2.0
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Ashford University President Richard L. Pattenaude
Richard L. Pattenaude
74 Ratings

191 Employee Reviews

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Pros
  • Great people within the organization (in 51 reviews)

  • Great pay and benefits, solid training program (in 18 reviews)

Cons
  • There is a high pressure work environment with little job security (in 27 reviews)

  • HIgh Pressure to client and employees (in 25 reviews)

More Pros and Cons

  1. Helpful (1)

    "Incentivizing Higher Education - Enrollment Services"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Enrollment Advisor in San Diego, CA
    Former Employee - Enrollment Advisor in San Diego, CA
    Doesn't Recommend
    Negative Outlook
    No opinion of CEO

    I worked at Ashford University full-time (More than a year)

    Pros

    Education benefits offered to employees and can be a fun team environment if under the right manager.

    Cons

    -Unstable work environment
    -High turnover (8 employees on my team of 15 were fired over a 6 month period.)
    -Management only care about enrolling students and not of student experience

    Advice to Management

    Stop focusing on enrolling highest number of students and focus more on student experience.
    Also, take care of your employees and they will take care of you.
    A lot of people get burnt out because management only care about numbers and not of employee satisfaction.


  2. Helpful (1)

    "Pays the bills"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Adjunct Faculty in Cleveland, OH
    Current Employee - Adjunct Faculty in Cleveland, OH
    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO

    I have been working at Ashford University part-time (More than 3 years)

    Pros

    Ashford pays the bills. Depending on the department you are working for, you are largely free to teach according to your style.

    Cons

    The requirements are strict and you cannot modify the quizzes or discussion questions; this can be frustrating.

    Advice to Management

    Allow instructors to determine in-class discussion questions to increase quality and frequency of discussion.

  3. "Don't be an advisor if you don't like sales"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Enrollment Services Advisor in San Diego, CA
    Former Employee - Enrollment Services Advisor in San Diego, CA
    Doesn't Recommend
    Neutral Outlook
    Disapproves of CEO

    I worked at Ashford University full-time (Less than a year)

    Pros

    The coworkers, the benefits, and the hourly wages. It's a decent paying job for calling people all day and leaving a million voicemails.

    Cons

    It feels like you're constantly on the chopping block. They're known for big layoffs so you hope you're not part of the next one. I had a manager tell us he would be micromanaging us from then on. He wasn't kidding. They make a fuss about "life changes" but when it comes down to it it's all about numbers.

    Advice to Management

    Let people know this is a sales job with no commission.


  4. Helpful (1)

    "Fun atmosphere, awful ethics"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee in Denver, CO
    Former Employee - Anonymous Employee in Denver, CO

    Pros

    Money was good, fun coworkers

    Cons

    Horrible company with awful business ethics. Management was slimy and crooked.


  5. Helpful (2)

    "Amazing people, but management needs work"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Enrollment Services Advisor in San Diego, CA
    Former Employee - Enrollment Services Advisor in San Diego, CA
    Doesn't Recommend
    Negative Outlook
    No opinion of CEO

    I worked at Ashford University full-time (More than a year)

    Pros

    -It pays the bills
    -Great coworkers
    -Comfortable campus
    -Amazing HR Department and facilities

    Cons

    Management is clearly lacking, but that happens in sales jobs. Unfortunately, sales and education should never mix. Human lives are not "numbers." If management actually cared about its employees and its students, maybe the numbers would just happen? It sucks your soul after a while when nobody looks past 3 months.

    Advice to Management

    Start caring about your employees, maybe they'd work harder for you.


  6. Helpful (2)

    "ESA"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - ESA in San Diego, CA
    Current Employee - ESA in San Diego, CA
    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO

    I have been working at Ashford University full-time (More than a year)

    Pros

    Flexible schedule with overtime opportunities, not stressful if you are doing well... structured and unstructured at the same time, they let you learn your own style (in my experience)

    Cons

    Most managers suck. Lots of yelling and crosstalk when you are trying to work without any regard to what you are doing - this can last for sometimes up to an hour, managers WILL pay attention to everyone and report back to your manager even if they only had seen a portion and do not have a complete understanding of what is going on - you will not win these arguments.

    Advice to Management

    Buck up rocket man, do a better evaluation of your management after they are promoted because way too many have no clue as to what they are doing or even if thy do know they are annoying in how they do it, learn a different way of hiring new management because this is bad ... really bad ...


  7. "Room for improvement"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Lead Enrollment Advisor in San Diego, CA
    Current Employee - Lead Enrollment Advisor in San Diego, CA
    Doesn't Recommend
    Negative Outlook
    Approves of CEO

    I have been working at Ashford University full-time (More than 5 years)

    Pros

    Pay is ok and other employees are great.

    Cons

    Management is delusional.
    Unrealistic expectations.
    No opportunity for growth

  8. Helpful (2)

    "Started out great. Good vibrant environment, low stress, good location and training. Then after a few months reality hit"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Enrollment Services Advisor in Denver, CO
    Former Employee - Enrollment Services Advisor in Denver, CO
    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO

    I worked at Ashford University full-time (More than a year)

    Pros

    Location, some mangers are positive and supportive, pay, and training. Hours are good. Given bus pass when employed. Secure building, gym.

    Cons

    Majority of managers are stressed out and take it out on their teams, lack of training after a couple of months, disregard by higher ups for overall employee happiness, job is not full filling and mangers struggle to keep moral up.

    Advice to Management

    Take some time to actually get to know each employee. Find out what works for some and not for others. The job is tedious but that doesn't mean the environment has to be. Lastly, don't give up on employees so quickly.


  9. "Student Advisor"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Student Advisor in Denver, CO
    Former Employee - Student Advisor in Denver, CO
    Doesn't Recommend
    Negative Outlook
    No opinion of CEO

    I worked at Ashford University (More than 3 years)

    Pros

    On a local level, culture is fantastic. Everyone from local directors, managers, and Advisors seem genuinely concerned about one another's well being and success. This is why I gave Ashford 2 stars.

    Cons

    Ashford's upper echelons only seem concerned about the bottom line: money. This affects virtually every component of the company. Transparency from the top down is non existent. One blunder after another means daily responsibilities are constantly changing to adapt. Instead of taking a preventative approach regarding enrollment and retention, the majority of efforts are spent reacting to catastrophes, big and small. This reactivity enables many students (not all) to be needy and dependent. There is little to no opportunity for growth. Consistently going above and beyond is barely rewarded or even recognized. And unfortunately, initiatives to improve/increase opportunities are often forgotten a few months after they are introduced. Ashford's technology is so dated, specifically the student classroom. Students cannot interact with other students or their instructors on a video chat platform. Often times communication between a student and instructor breaks down because of this.

    Advice to Management

    Increase transparency. Employees want to know what is happening and why. Why so many changes? Don't promise things, such as growth opportunities, only to scrap them months later. Follow the trends of other online schools. Implement video chat in the classroom so students can speak with their instructors directly instead of emailing and waiting sometimes up to 72 hours for a response.


  10. "Enrollment"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Enrollment Advisor in San Diego, CA
    Former Employee - Enrollment Advisor in San Diego, CA
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    Pros

    Wonerfull coworkers will be life long friends

    Cons

    Horrible support horrible supervisors no work life balance

    Advice to Management

    More communication


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