Ashford University Reviews | Glassdoor

Ashford University Reviews

Updated April 25, 2017
611 reviews

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611 Employee Reviews

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Pros
  • Great people within the organization (in 48 reviews)

  • Had good benefits and some flexibility within the job role (in 42 reviews)

Cons
  • There is a high pressure work environment with little job security (in 26 reviews)

  • HIgh Pressure to client and employees (in 25 reviews)

More Pros and Cons

  1. Helpful (1)

    "Course content and design"

    Star Star Star Star Star
    Former Employee - Associate Faculty (Online) in San Diego, CA
    Former Employee - Associate Faculty (Online) in San Diego, CA

    I worked at Ashford University (More than 8 years)

    Pros

    I no longer teach crap courses.

    Cons

    Course content for the management program would be better suited to a sophomore in high school. The courses are weak, devoid of relevant content, and badly organized. Students believing they are getting an education, are principally getting a big debt to service. I no longer work for Ashford, because I refused to teach anymore weak courses, called them crap, and was fired.


  2. "Enrollment Advisor"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Enrollment Advisor in San Diego, CA
    Former Employee - Enrollment Advisor in San Diego, CA
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    I worked at Ashford University (Less than a year)

    Pros

    Great benefits, working schedule, long lunch, semi decent gym onsite, onsite health clinic

    Cons

    Pay seems great at first, high stress, uses scare tactics to increase performance.

    Overall lack of respect for people.

    Bribe employees with free donuts, ice cream, etc. to try and make the "best places to work" list.

    When your are let go from your position, they make you take a walk of shame to the elevators in front of all your coworkers. Forget about getting your personal items back in a timely manner. They take weeks and don't even return everything. If you are considering a position here, I would use it as an absolute last resort when you are in desperation mode.

    Advice to Management

    Empower employees and give them support. Provide leadership, not management. If you don't know the difference, then you shouldn't be in your role. With these performance will naturally be there.

    Pack up an employees personal belongings as soon as they are fired and send them back. This will prevent other members on that team from pillaging and taking what they want.


  3. "Graduate Advisor"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Graduate Advisor in San Diego, CA
    Current Employee - Graduate Advisor in San Diego, CA
    Recommends
    Positive Outlook

    I have been working at Ashford University full-time (Less than a year)

    Pros

    The company has a lot of fun activities for it's employees including, donuts days, free zoo tickets, various prizes to win during meetings.

    Advisors do not have a ton of turn around because it is a generally liked position.

    There is a gym on site as well as a cafeteria. Over-time is available all the time.

    Cons

    Since the company is still growing, there is frequent change. (ex. desk movement, population movement, team movement)


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  5. "Student Advisor"

    Star Star Star Star Star
    • Comp & Benefits
    Former Employee - Student Advisor/Student Relations Specialist/Admissions Counselor in San Diego, CA
    Former Employee - Student Advisor/Student Relations Specialist/Admissions Counselor in San Diego, CA
    Doesn't Recommend
    Negative Outlook
    Approves of CEO

    I worked at Ashford University full-time (More than 3 years)

    Pros

    Company offered health benefits and a 401k match. Employees could obtain their BA or MA for free.

    Cons

    The working environment lacked stability and security. Entire departments would be eradicated within a day. The pay structure for student facing staff was extremely low. There were not very many opportunities to move up. The Avaya phone system is another Big Brother methodology that limited employee autonomy. Many employees lacked professionalism in attire and actions.

    Advice to Management

    Revise solicitation and recruitment of new students. Students should have to show basic skills, like writing a coherent sentence or being able to access the world wide web, prior to taking on college level courses. Access for federal aid should not be the only method of qualifying for admissions.


  6. "Advisor"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Advisor in Denver, CO
    Former Employee - Advisor in Denver, CO
    Recommends
    Neutral Outlook

    I worked at Ashford University full-time (More than a year)

    Pros

    Decent pay, met a lot of awesome people and was a good introduction into the corporate world. Get free RTD pass

    Cons

    Very repetitive job, it's very sales and number based. Work till 6PM and the turnover is very high. You never feel safe for your job.

    Advice to Management

    Keep the same message. All managers tell employees different things. There is not a clear goal or correct way to do things.


  7. "Stepping stone Job"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - ESA in San Diego, CA
    Current Employee - ESA in San Diego, CA
    Doesn't Recommend
    Negative Outlook

    I have been working at Ashford University full-time (More than a year)

    Pros

    When you have been employed for 6 months you can take classes for free. 3 week training that prepares you for work. They hire people with personality.

    Cons

    Limited career growth. Calling people who are not interested in education. boring and unfulfilling job. People who have been working here a long time 5+ years got in when they were getting bonuses to increase enrollments and are making good money everyone else is not.

    Advice to Management

    They need to find a way to encourage people to stay at the company longer then they can earn their degree and leave.


  8. "The real deal for the Enrollment Services Advisor position"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Enrollment Services Advisor in San Diego, CA
    Former Employee - Enrollment Services Advisor in San Diego, CA
    Doesn't Recommend
    Neutral Outlook
    Approves of CEO

    I worked at Ashford University (More than a year)

    Pros

    Real deal about PROS:

    **Fun environment (if you like music and noise)
    **Networking events
    **Change peoples lives (help people find careers instead of jobs)
    **Lots of goodies (foods, snacks,etc)
    **Training's
    **Team building exercises
    **Coaching opportunities to improve in the position
    **Opportunity for growth
    **Become a better communicator
    **Become a better listener
    **Skills gained are transferable
    **Weekends off, paid holidays
    **Benefits
    **Once a month casual wear
    **Career services
    **Paid education (help w/ tuition and other fees, books are not provided)

    Cons

    Here's the reality of the role:

    **you start with low quality students (you have to motivate students, some will not go to school because their cat died, 4 yrs ago)
    **Its not about enrolling students, its about how many students finish their first course
    **high turn over (in my tenure of 15mos, I had 6 different managers)
    **stressful if you're not having student complete their first course
    **depending on the team(people are negative)
    **quality of students
    **don't have a say in changing positions or teams
    **constantly changing teams (because of turnover)
    **constantly changing desk

    Advice to Management

    Find a better way to filter leads. In my last two weeks in the position, I had over 16 NSLDS denials. Which is a waste of resources.

    Possible solution:
    Have SIC asking questions in regards to FA. For example a good question would be, "When was the last time that you made a payment on your Financial Aid?"

    Asking a simple question like this would determine if a student is in good standing with their FA. If a student states, "It's been a few years." One conclude that FA may not be a viable option. Since we know FA has to be paid 6mos after completion or withdrawal.

    The reason I feel this should be done at the SIC level is because part of the ESA role is to connect with the students and find the true motivation for pursuing their degree. However, in the process of determining the motivation it can take 15-45 minutes depending on the ESA. Which is wasted time for the ESA if the student wants to use FA and CASH, TR or other forms of payment are not an option for the possible student.


  9. "Good Pay Tough Atmosphere"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Admissions Counselor in San Diego, CA
    Former Employee - Admissions Counselor in San Diego, CA
    Doesn't Recommend

    Pros

    Pay was good, paid for school

    Cons

    Harsh environment to sell and enroll

    Advice to Management

    Too mush pressure isn't always the best method for employees to do their best


  10. "Enrollment Services Advisor"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Enrollment Advisor in Denver, CO
    Current Employee - Enrollment Advisor in Denver, CO
    Doesn't Recommend
    Neutral Outlook
    Approves of CEO

    I have been working at Ashford University full-time (More than a year)

    Pros

    Social atmosphere. "Ashford Family" - I've made many friends here!

    Cons

    Job security and monotonous.


  11. "You have 6 months pay with a good attitude."

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Enrollment Advisor in San Diego, CA
    Former Employee - Enrollment Advisor in San Diego, CA
    Doesn't Recommend
    Negative Outlook
    No opinion of CEO

    I worked at Ashford University (Less than a year)

    Pros

    The pay is fairly decent.
    The is a 1 month of paid training
    Depending on the manager and team, you can get paid to attend fun activities.
    If you survive, you can possibly get education discounts and other benefits.

    Cons

    Fellow coworkers can either be your biggest ally or worst enemy.
    If you work in the "health" undergrad programs, you have to sell degrees to people who typically want a certificate or programs (aka nursing) not available at the university.
    You are blame for most bad leads.
    There is a group mentality that pits you against other teams, and sometimes your own teammates.
    If you do get laid off, you are secretly lead out of the building by a manager.
    I honestly feel the company does not value employees.
    Hiring and firing is a common way of life.
    There is an aux code mechanism where you need to put a code for everything you are doing at work. For example, employee have to put a code in to let their managers know that they went to the bathroom.....

    Advice to Management

    Stop blaming employees for terrible leads. Ashford university does not have a nursing program or have certificates. I felt the aux code mechanism was terrible and treats employees like they are in jail.


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