Ashford University Reviews | Glassdoor

Ashford University Reviews

Updated May 17, 2017
618 reviews

Filter

Filter

Full-time Part-time

618 Employee Reviews

Sort: Popular Rating Date

Pros
  • Great people within the organization (in 48 reviews)

  • Great pay and benefits, solid training program (in 18 reviews)

Cons
  • There is a high pressure work environment with little job security (in 26 reviews)

  • HIgh Pressure to client and employees (in 25 reviews)

More Pros and Cons

  1. "Stepping stone Job"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - ESA in San Diego, CA
    Current Employee - ESA in San Diego, CA
    Doesn't Recommend
    Negative Outlook

    I have been working at Ashford University full-time (More than a year)

    Pros

    When you have been employed for 6 months you can take classes for free. 3 week training that prepares you for work. They hire people with personality.

    Cons

    Limited career growth. Calling people who are not interested in education. boring and unfulfilling job. People who have been working here a long time 5+ years got in when they were getting bonuses to increase enrollments and are making good money everyone else is not.

    Advice to Management

    They need to find a way to encourage people to stay at the company longer then they can earn their degree and leave.


  2. "The real deal for the Enrollment Services Advisor position"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Enrollment Services Advisor in San Diego, CA
    Former Employee - Enrollment Services Advisor in San Diego, CA
    Doesn't Recommend
    Neutral Outlook
    Approves of CEO

    I worked at Ashford University (More than a year)

    Pros

    Real deal about PROS:

    **Fun environment (if you like music and noise)
    **Networking events
    **Change peoples lives (help people find careers instead of jobs)
    **Lots of goodies (foods, snacks,etc)
    **Training's
    **Team building exercises
    **Coaching opportunities to improve in the position
    **Opportunity for growth
    **Become a better communicator
    **Become a better listener
    **Skills gained are transferable
    **Weekends off, paid holidays
    **Benefits
    **Once a month casual wear
    **Career services
    **Paid education (help w/ tuition and other fees, books are not provided)

    Cons

    Here's the reality of the role:

    **you start with low quality students (you have to motivate students, some will not go to school because their cat died, 4 yrs ago)
    **Its not about enrolling students, its about how many students finish their first course
    **high turn over (in my tenure of 15mos, I had 6 different managers)
    **stressful if you're not having student complete their first course
    **depending on the team(people are negative)
    **quality of students
    **don't have a say in changing positions or teams
    **constantly changing teams (because of turnover)
    **constantly changing desk

    Advice to Management

    Find a better way to filter leads. In my last two weeks in the position, I had over 16 NSLDS denials. Which is a waste of resources.

    Possible solution:
    Have SIC asking questions in regards to FA. For example a good question would be, "When was the last time that you made a payment on your Financial Aid?"

    Asking a simple question like this would determine if a student is in good standing with their FA. If a student states, "It's been a few years." One conclude that FA may not be a viable option. Since we know FA has to be paid 6mos after completion or withdrawal.

    The reason I feel this should be done at the SIC level is because part of the ESA role is to connect with the students and find the true motivation for pursuing their degree. However, in the process of determining the motivation it can take 15-45 minutes depending on the ESA. Which is wasted time for the ESA if the student wants to use FA and CASH, TR or other forms of payment are not an option for the possible student.


  3. "Good Pay Tough Atmosphere"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Admissions Counselor in San Diego, CA
    Former Employee - Admissions Counselor in San Diego, CA
    Doesn't Recommend

    Pros

    Pay was good, paid for school

    Cons

    Harsh environment to sell and enroll

    Advice to Management

    Too mush pressure isn't always the best method for employees to do their best


  4. Is this helpful? The community relies on everyone sharing – Add Anonymous Review


  5. "Enrollment Services Advisor"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Enrollment Advisor in Denver, CO
    Current Employee - Enrollment Advisor in Denver, CO
    Doesn't Recommend
    Neutral Outlook
    Approves of CEO

    I have been working at Ashford University full-time (More than a year)

    Pros

    Social atmosphere. "Ashford Family" - I've made many friends here!

    Cons

    Job security and monotonous.


  6. "You have 6 months pay with a good attitude."

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Enrollment Advisor in San Diego, CA
    Former Employee - Enrollment Advisor in San Diego, CA
    Doesn't Recommend
    Negative Outlook
    No opinion of CEO

    I worked at Ashford University (Less than a year)

    Pros

    The pay is fairly decent.
    The is a 1 month of paid training
    Depending on the manager and team, you can get paid to attend fun activities.
    If you survive, you can possibly get education discounts and other benefits.

    Cons

    Fellow coworkers can either be your biggest ally or worst enemy.
    If you work in the "health" undergrad programs, you have to sell degrees to people who typically want a certificate or programs (aka nursing) not available at the university.
    You are blame for most bad leads.
    There is a group mentality that pits you against other teams, and sometimes your own teammates.
    If you do get laid off, you are secretly lead out of the building by a manager.
    I honestly feel the company does not value employees.
    Hiring and firing is a common way of life.
    There is an aux code mechanism where you need to put a code for everything you are doing at work. For example, employee have to put a code in to let their managers know that they went to the bathroom.....

    Advice to Management

    Stop blaming employees for terrible leads. Ashford university does not have a nursing program or have certificates. I felt the aux code mechanism was terrible and treats employees like they are in jail.


  7. Helpful (1)

    "Don't walk....RUN!"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Financial Services Advisor in San Diego, CA
    Former Employee - Financial Services Advisor in San Diego, CA
    Doesn't Recommend
    Negative Outlook
    No opinion of CEO

    I worked at Ashford University full-time

    Pros

    Cool people to work with

    Cons

    Highly stressful. You will in the end feel like you sold your soul. This job causes a lot of inner conflict due to how they run this company.

    Advice to Management

    Start over, you blew it! Sad really this use to be the most amazing place to work. Think about your students not your shareholders. For profit universities have a bad rep for a reason.


  8. "Ashford work place"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Adjunct Faculty in Iowa City, IA
    Current Employee - Adjunct Faculty in Iowa City, IA
    Doesn't Recommend
    Negative Outlook

    I have been working at Ashford University part-time (More than 5 years)

    Pros

    health benefits
    staff are excellent to work with across the company

    Cons

    -Executives do not value the front-line staff doing all the hard work. Staff are treated like a resource to be exploited, not valued.
    -High executive pay and bonuses make them oblivious to the effects of not getting cost of living raises for staff. Great companies make sure their staff are valued and appreciated with pay increases.
    -Executives hold all employees responsible for low level student performance (read: failure) in the classroom and can be fired for those data.
    -The company is run by numbers crunchers first and foremost. Failure to make your "numbers" and you are terminated, regardless if its good advising or helping the students. Numbers rule ALL.

    Advice to Management

    Do the opposite of all the cons mentioned above


  9. Helpful (1)

    "Not a great workplace unless your right out of college!"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Matriculation Coordinator in San Diego, CA
    Former Employee - Matriculation Coordinator in San Diego, CA
    Doesn't Recommend
    Neutral Outlook
    Disapproves of CEO

    I worked at Ashford University full-time (More than a year)

    Pros

    A huge company that employees a big number of people in the community.

    Cons

    They mass hire and then weed out the people that don't fit in their 'culture' and lay them off/fire them. The majority of the Ashford employees are very young, mostly early to mid twenties. The job training is mediocre and the expectations are unrealistic. They basically treat every job position like your in sales, you must meet daily and weekly numbers and goals. If your slow or don't make numbers then your days are numbered. The pay is very low for the amount of stress and work. Its no wonder the huge turnaround and massive layoffs this company has faced the last 4 years.

    Advice to Management

    Restructure your departments and treat it like a real business. The young high school socializing mentality gets old really fast and is unprofessional. Not to mention is leaves out other employees that don't fit the young age or coolness factor.


  10. "Finance Department"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Financial Advisor in San Diego, CA
    Current Employee - Financial Advisor in San Diego, CA
    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO

    I have been working at Ashford University full-time (More than 5 years)

    Pros

    Met a lot of great people.

    Cons

    Financial Department is very unorganized, they keep changing directors and policies that causes more confusing to employees.
    No clear view of that is expected all the constant changes.


  11. "College Advisor"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee in Clinton, IA
    Current Employee - Anonymous Employee in Clinton, IA
    Recommends
    Positive Outlook

    I have been working at Ashford University (Less than a year)

    Pros

    Great people to work with, supportive management, great culture in Student Services department

    Cons

    Not a lot of room for growth, not great pay for the role


Showing 618 of 654 reviews
Reset Filters