Ashley Furniture Homestore Reviews | Glassdoor

Ashley Furniture Homestore Reviews

Updated December 6, 2018
678 reviews

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2.8
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Recommend to a friend
Approve of CEO
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Todd R. Wanek
236 Ratings

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Pros
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More Pros and Cons

  1. "Customer Service Rep"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Customer Service Representative in Edison, NJ
    Current Employee - Customer Service Representative in Edison, NJ
    Recommends
    Neutral Outlook
    Approves of CEO

    I have been working at Ashley Furniture Homestore full-time (More than a year)

    Pros

    Fixable with hours you need to work.

    Cons

    Not enough encouragement for employees who actually does the work


  2. "I am so happy I joined Ashley in the PNW"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee in Seattle, WA
    Current Employee - Anonymous Employee in Seattle, WA
    Recommends
    Positive Outlook
    No opinion of CEO

    I have been working at Ashley Furniture Homestore full-time

    Pros

    I work for the HCH licensee and they have 35 stores between Texas, Oregon, Washington, and Idaho. I love how the company continues to grow and add stores to its portfolio. I am challenged every day and I can see how what I do impacts the company and the customer.

    Cons

    It is hard to tell which company each Ashley licensee owns. Example, the only option to post on Glassdoor for Ashley is this specific board but it isn't for my licensee in particular.

  3. Helpful (1)

    "Store Manager"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Store Manager
    Former Employee - Store Manager
    Doesn't Recommend
    Negative Outlook
    No opinion of CEO

    I worked at Ashley Furniture Homestore full-time (More than a year)

    Pros

    Salary is okay, but low compared to other retail; about average for furniture industry. Some fun events and they will pump you up like you matter but...

    Cons

    No leadership organization. No training for incoming management. But they will expect you to perform miracles. Sales personnel are expected to make #s regardless of any other circumstances and the company will definitely put the blame on the lowest rung of the totem pole. Everyone I worked with had an exit strategy and we all left as we found better, elsewhere. Oh yeah, and they will proudly speak on how they want women in mgmt., but what they really mean is they will plan trips and outings specifically attractive to men and women will be asked to complete extensive reports, presentations, and projects...It's a 'Mad Men' culture and I don't see it changing anytime soon because they don't see a problem. Typical.

    Advice to Management

    Regional Leadership has to have more than an impressive industry resume...they have to be LEADERS not MANAGERS..and it starts from the tippy top!!! Thinking that spending an entire day each week to review #s is going to change anything for the better is folly. Thinking you can "train" work ethics into people who can't afford to eat because of the way commissions are set up for beginning RSAs not to make commissions. Also, explain the commission structure in an honest way and see how many quality employees actually still apply.


  4. "WH Superintendent"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - WH Superintendent in Colton, CA
    Current Employee - WH Superintendent in Colton, CA
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Ashley Furniture Homestore full-time (More than 5 years)

    Pros

    Great company to work for

    Cons

    Better machinery and better technology

    Advice to Management

    Yes


  5. "Overall"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Warehouse Associate
    Current Employee - Warehouse Associate
    Neutral Outlook

    I have been working at Ashley Furniture Homestore full-time

    Pros

    Great work environment in store

    Cons

    Long hours and adjustment times


  6. "Sales manager"

    StarStarStarStarStar
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at Ashley Furniture Homestore full-time

    Pros

    Management not that great

    Cons

    The pay is really good

    Advice to Management

    Na


  7. "Sale associate at Ashley Furniture"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Ashley Furniture Homestore full-time

    Pros

    Good opportunity to make comission

    Cons

    have to work every weekend and holiday

  8. "Good for a short time"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee
    Doesn't Recommend

    I worked at Ashley Furniture Homestore full-time

    Pros

    They pay pretty well for an entry level job such as working at the back counter. Usually, the people you work with are fun. Seeing new furniture collections come in is interesting.

    Cons

    I have worked for two different franchises and they both worked the same way. They seem to care more about their bottom line than their employees, which gets really disheartening. The turn over can be high because people burn out from getting yelled at constantly for upholding the company policy, only to then see the store manager pull rank and over ride company policy and throw the office staff under the bus. It wears you out quickly.

    Advice to Management

    Remember that your stores would never be successful without your sales and office staff. If you treat us well, we'll stay loyal and happy to make our store quota.


  9. "CSR"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Customer Service Representative in Springfield, MO
    Former Employee - Customer Service Representative in Springfield, MO
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    I worked at Ashley Furniture Homestore full-time (More than 3 years)

    Pros

    They sometimes gave us free meals

    Cons

    I was constantly yelled at or belittled by management, had to take care of coworkers issues and do sales by myself most days, was sexually harassed but nothing was done, had to work full days open to close (10am-10pm and longer most nights) with no breaks or lunch but still had it taken out of my paycheck, schedule was awful, screamed at in front of customers, owner of the franchise had very strong political beliefs and religious beliefs that were pushed onto the employees, worked long hours and then told I was off so they could avoid paying me over time. The pay was crap for all the work I had to do for the sales reps, the management, and my own area and raises were rarely had.

    Advice to Management

    Actually take care of your employees and listen to them. Even when customers are awful, the management makes a difference in someone staying or leaving.


  10. "Heartless owners"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee
    Doesn't Recommend
    Negative Outlook
    Approves of CEO

    I worked at Ashley Furniture Homestore full-time

    Pros

    The store is beautiful

    Cons

    The owners are heartless, greedy morons.

    Advice to Management

    Retire