Ashley Furniture Homestore Reviews | Glassdoor

Ashley Furniture Homestore Reviews

Updated September 21, 2018
565 reviews

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2.8
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Approve of CEO
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Todd R. Wanek
225 Ratings

565 Employee Reviews

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Pros
  • "Work with Great People which allows you to build relationships personally & professionally" (in 29 reviews)

  • "Work environment, management seems nice and accommodating to school schedule" (in 16 reviews)

Cons
More Pros and Cons

  1. "Customer Service Rep"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Customer Service Representative in Edison, NJ
    Current Employee - Customer Service Representative in Edison, NJ
    Recommends
    Neutral Outlook
    Approves of CEO

    I have been working at Ashley Furniture Homestore full-time (More than a year)

    Pros

    Fixable with hours you need to work.

    Cons

    Not enough encouragement for employees who actually does the work


  2. "Sales associate"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Sales Associate/Product Specialist in Boise, ID
    Current Employee - Sales Associate/Product Specialist in Boise, ID
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Ashley Furniture Homestore full-time (Less than a year)

    Pros

    Pay, great management, laid back

    Cons

    No weekend or holidays off

    Advice to Management

    None

  3. "Warehouse Worker"

    StarStarStarStarStar
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    I worked at Ashley Furniture Homestore full-time

    Pros

    Great people, company, and warehouse

    Cons

    Store manager was a micro manager, did not hold delivery drivers accountable to show up on time, had to continuously call customers and inform them deliveries were running behind.


  4. "ok"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Sales Associate in Milwaukee, WI
    Current Employee - Sales Associate in Milwaukee, WI
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Ashley Furniture Homestore full-time (More than 3 years)

    Pros

    good money if you know what your doing

    Cons

    micro managing , long hours

    Advice to Management

    hound the people that don t care


  5. "Ashley review"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee in Thomasville, GA
    Former Employee - Anonymous Employee in Thomasville, GA

    I worked at Ashley Furniture Homestore full-time (More than a year)

    Pros

    Great Atmosphere; Excellent benefits; great training

    Cons

    pay; promotion opportunities; Scheduling; cross training; structure

    Advice to Management

    To restructure promotional track for back office staff!


  6. "Office / customer service"

    StarStarStarStarStar
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    I worked at Ashley Furniture Homestore full-time

    Pros

    Culture is great. Full time hours. Benefits.

    Cons

    Management can be a bit over bearing.


  7. "Needs improvement on customer service and delivery"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Sales Associate in Atlanta, GA
    Former Employee - Sales Associate in Atlanta, GA
    Recommends
    Positive Outlook
    Approves of CEO

    I worked at Ashley Furniture Homestore full-time (More than a year)

    Pros

    As a sales associate, money is great as long as delivery team and customer service does their part. Benefits are great, as well. Majority of your commission is based on your performance and hustle. Work hard and the money will come.

    Cons

    Some weeks are slow. Commision based on delivery which can be stressful due to delivery issues and damaged items that cannot be delivered. Also, customer service can sometimes overlook important issues that leads to you losing sales. If you haven't heard before, retail hours are exhausting and not ideal.

    Advice to Management

    Focus on improving delivery and customer service. Ashley Furniture has the resources to improve areas in their corporation; utilize your resources to improve customer experience. Sales associates should not lose commision due to damaged goods or problems that derived from the delivery team. These common occurrences should be dealt "case-by-case" and investigated in order to keep associates happy. If a sales associate incorrectly writes a sale wrong, they get 0% commision and lose money. If a sales associate correctly writes a sale and there are delivery/damaged items issues, they get 0% commision. Find a happy medium to still credit associates for doing their job correctly.

  8. "Poor. Management style is fear-driven rather than constructive."

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Sales Associate in Orange Park, FL
    Current Employee - Sales Associate in Orange Park, FL
    Negative Outlook
    Approves of CEO

    I have been working at Ashley Furniture Homestore full-time (More than a year)

    Pros

    Flexible schedule, hour breaks. Discourage college attendance.

    Cons

    Discouraging management, talk down to you.

    Advice to Management

    Do not talk down to employees. Learn everyone’s personalities individually, and do not use fear as a management style.


  9. "......"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee
    Doesn't Recommend

    I have been working at Ashley Furniture Homestore full-time (More than a year)

    Pros

    Co workers become like family

    Cons

    Underpaid for the most important part of the company, managers are very discouraging do not want to see you excel in your life, if you ask for a raise it is ignored, they do not care about your family life and expect you to work 7 days a week they are not flexible with your schedule at all, holidays are blacked out as they call it therefore if you have family in another state you won’t get to spend it with them, managers make other employees take calls that are not something they should deal with and will not get on the phone, manager forces employees to do review of the store, management will degrade you if you don’t know how to do something instead of help you

    Advice to Management

    Get new


  10. Helpful (2)

    "Lied about pay, never received training reimbursement"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Sales Associate in Reno, NV
    Former Employee - Sales Associate in Reno, NV
    Doesn't Recommend
    Neutral Outlook
    Disapproves of CEO

    I worked at Ashley Furniture Homestore full-time (Less than a year)

    Pros

    3 days off a week

    Cons

    Never received my reimbursement check for training, after 8 weeks I decided to leave and not wait another day. No HR, no real management. My first month I wrote $130,000 and I got only 1.8% of that. In 8 weeks earned $5,007.00 before taxes, now tell me how that adds up?

    They pay you based on deliveries, so from Sunday- Saturday if you deliver $15,000 you automatically lose 11,000 and now get commission on only $4,000 then subtract delivery fees, and protection plans you sit at $3,000. Then they will split deliveries on you to avoid paying you anything. Your 2% tempur money? Dont expect it. I sold 18 tempurs in a month and received $280 for my “2%” bonus, average tempur pedic is $3,800.

    I gave them a solid run of 8 weeks of selling and proved why they cannot keep anyone longer than 2 months.

    Advice to Management

    Dont lie during interviews, tell people what they will make. The average salesman in the store makes $32,000 a year, million dollar writers make $55,000 a year. This job is for a 23 year old who has no experience.


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