Ashley Furniture Homestore Reviews | Glassdoor
Ashley Furniture Homestore Reviews
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    Ashley Furniture Homestore Reviews

    Updated September 21, 2018
    565 reviews

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    Full-timePart-time
    2.8
    StarStarStarStarStar
    Rating TrendsRating Trends
    Recommend to a friend
    Approve of CEO
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    Todd R. Wanek
    225 Ratings

    565 Employee Reviews

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    Pros

    • "Work with Great People which allows you to build relationships personally & professionally" (in 29 reviews)

    • "Work environment, management seems nice and accommodating to school schedule" (in 16 reviews)

    Cons
    More Pros and Cons

    1. "Customer Service Rep"

      StarStarStarStarStar
      • Work/Life Balance
      • Culture & Values
      • Career Opportunities
      • Comp & Benefits
      • Senior Management
      Current Employee - Customer Service Representative in Edison, NJ
      Current Employee - Customer Service Representative in Edison, NJ
      Recommends
      Neutral Outlook
      Approves of CEO

      I have been working at Ashley Furniture Homestore full-time (More than a year)

      Pros

      Fixable with hours you need to work.

      Cons

      Not enough encouragement for employees who actually does the work

    2. "Sales associate"

      StarStarStarStarStar
      • Work/Life Balance
      • Culture & Values
      • Career Opportunities
      • Comp & Benefits
      • Senior Management
      Current Employee - Sales Associate/Product Specialist in Boise, ID
      Current Employee - Sales Associate/Product Specialist in Boise, ID
      Recommends
      Positive Outlook
      Approves of CEO

      I have been working at Ashley Furniture Homestore full-time (Less than a year)

      Pros

      Pay, great management, laid back

      Cons

      No weekend or holidays off

      Advice to Management

      None

      3. Join the Ashley Furniture Homestore team
      See Our Latest Jobs

    3. "Warehouse Worker"

      StarStarStarStarStar
      Former Employee - Anonymous Employee
      Former Employee - Anonymous Employee

      I worked at Ashley Furniture Homestore full-time

      Pros

      Great people, company, and warehouse

      Cons

      Store manager was a micro manager, did not hold delivery drivers accountable to show up on time, had to continuously call customers and inform them deliveries were running behind.

    4. "ok"

      StarStarStarStarStar
      • Work/Life Balance
      • Culture & Values
      • Career Opportunities
      • Comp & Benefits
      • Senior Management
      Current Employee - Sales Associate in Milwaukee, WI
      Current Employee - Sales Associate in Milwaukee, WI
      Recommends
      Positive Outlook
      Approves of CEO

      I have been working at Ashley Furniture Homestore full-time (More than 3 years)

      Pros

      good money if you know what your doing

      Cons

      micro managing , long hours

      Advice to Management

      hound the people that don t care

    5. "Ashley review"

      StarStarStarStarStar
      • Work/Life Balance
      • Culture & Values
      • Career Opportunities
      • Comp & Benefits
      • Senior Management
      Former Employee - Anonymous Employee in Thomasville, GA
      Former Employee - Anonymous Employee in Thomasville, GA

      I worked at Ashley Furniture Homestore full-time (More than a year)

      Pros

      Great Atmosphere; Excellent benefits; great training

      Cons

      pay; promotion opportunities; Scheduling; cross training; structure

      Advice to Management

      To restructure promotional track for back office staff!

    6. "Office / customer service"

      StarStarStarStarStar
      Former Employee - Anonymous Employee
      Former Employee - Anonymous Employee

      I worked at Ashley Furniture Homestore full-time

      Pros

      Culture is great. Full time hours. Benefits.

      Cons

      Management can be a bit over bearing.

    7. "Needs improvement on customer service and delivery"

      StarStarStarStarStar
      • Work/Life Balance
      • Culture & Values
      • Career Opportunities
      • Comp & Benefits
      • Senior Management
      Former Employee - Sales Associate in Atlanta, GA
      Former Employee - Sales Associate in Atlanta, GA
      Recommends
      Positive Outlook
      Approves of CEO

      I worked at Ashley Furniture Homestore full-time (More than a year)

      Pros

      As a sales associate, money is great as long as delivery team and customer service does their part. Benefits are great, as well. Majority of your commission is based on your performance and hustle. Work hard and the money will come.

      Cons

      Some weeks are slow. Commision based on delivery which can be stressful due to delivery issues and damaged items that cannot be delivered. Also, customer service can sometimes overlook important issues that leads to you losing sales. If you haven't heard before, retail hours are exhausting and not ideal.

      Advice to Management

      Focus on improving delivery and customer service. Ashley Furniture has the resources to improve areas in their corporation; utilize your resources to improve customer experience. Sales associates should not lose commision due to damaged goods or problems that derived from the delivery team. These common occurrences should be dealt "case-by-case" and investigated in order to keep associates happy. If a sales associate incorrectly writes a sale wrong, they get 0% commision and lose money. If a sales associate correctly writes a sale and there are delivery/damaged items issues, they get 0% commision. Find a happy medium to still credit associates for doing their job correctly.

    8. "Poor. Management style is fear-driven rather than constructive."

      StarStarStarStarStar
      • Work/Life Balance
      • Culture & Values
      • Career Opportunities
      • Comp & Benefits
      • Senior Management
      Current Employee - Sales Associate in Orange Park, FL
      Current Employee - Sales Associate in Orange Park, FL
      Negative Outlook
      Approves of CEO

      I have been working at Ashley Furniture Homestore full-time (More than a year)

      Pros

      Flexible schedule, hour breaks. Discourage college attendance.

      Cons

      Discouraging management, talk down to you.

      Advice to Management

      Do not talk down to employees. Learn everyone’s personalities individually, and do not use fear as a management style.

    9. "......"

      StarStarStarStarStar
      • Work/Life Balance
      • Culture & Values
      • Career Opportunities
      • Comp & Benefits
      • Senior Management
      Current Employee - Anonymous Employee
      Current Employee - Anonymous Employee
      Doesn't Recommend

      I have been working at Ashley Furniture Homestore full-time (More than a year)

      Pros

      Co workers become like family

      Cons

      Underpaid for the most important part of the company, managers are very discouraging do not want to see you excel in your life, if you ask for a raise it is ignored, they do not care about your family life and expect you to work 7 days a week they are not flexible with your schedule at all, holidays are blacked out as they call it therefore if you have family in another state you won’t get to spend it with them, managers make other employees take calls that are not something they should deal with and will not get on the phone, manager forces employees to do review of the store, management will degrade you if you don’t know how to do something instead of help you

      Advice to Management

      Get new

    10. Helpful (2)

      "Lied about pay, never received training reimbursement"

      StarStarStarStarStar
      • Work/Life Balance
      • Culture & Values
      • Career Opportunities
      • Comp & Benefits
      • Senior Management
      Former Employee - Sales Associate in Reno, NV
      Former Employee - Sales Associate in Reno, NV
      Doesn't Recommend
      Neutral Outlook
      Disapproves of CEO

      I worked at Ashley Furniture Homestore full-time (Less than a year)

      Pros

      3 days off a week

      Cons

      Never received my reimbursement check for training, after 8 weeks I decided to leave and not wait another day. No HR, no real management. My first month I wrote $130,000 and I got only 1.8% of that. In 8 weeks earned $5,007.00 before taxes, now tell me how that adds up?

      They pay you based on deliveries, so from Sunday- Saturday if you deliver $15,000 you automatically lose 11,000 and now get commission on only $4,000 then subtract delivery fees, and protection plans you sit at $3,000. Then they will split deliveries on you to avoid paying you anything. Your 2% tempur money? Dont expect it. I sold 18 tempurs in a month and received $280 for my “2%” bonus, average tempur pedic is $3,800.

      I gave them a solid run of 8 weeks of selling and proved why they cannot keep anyone longer than 2 months.

      Advice to Management

      Dont lie during interviews, tell people what they will make. The average salesman in the store makes $32,000 a year, million dollar writers make $55,000 a year. This job is for a 23 year old who has no experience.

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