Asiana Airlines Reviews | Glassdoor

Asiana Airlines Reviews

Updated April 18, 2017
14 reviews

Filter

Filter


2.0
Star Star Star Star Star
Rating Trends Rating Trends
Recommend to a friend
Approve of CEO
(no image)
Kang Joo An
2 Ratings

14 Employee Reviews

Sort: Popular Rating Date

  1. "Airport Agent"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee in Aiea, HI
    Former Employee - Anonymous Employee in Aiea, HI

    I worked at Asiana Airlines full-time (More than a year)

    Pros

    Flight Benefit, Good health insurance, 401K plan, learning airport operations.

    Cons

    low income, Korean ethics in business environment, high turn over rate.

    Advice to Management

    salary compare to work & eligibility for this position is too low. make sure salary must be balanced for foreign employees.


  2. Helpful (1)

    "poor management, low salary"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Supervisor in Los Angeles, CA
    Current Employee - Supervisor in Los Angeles, CA
    Doesn't Recommend
    Approves of CEO

    I have been working at Asiana Airlines (More than 8 years)

    Pros

    good benefit; good health insurance, discounted flight ticket

    Cons

    poor, bad, bad, bad management


  3. Helpful (1)

    "Hated it"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Reservation Specialist in Los Angeles, CA
    Former Employee - Reservation Specialist in Los Angeles, CA
    Doesn't Recommend
    Negative Outlook

    I worked at Asiana Airlines full-time (More than a year)

    Pros

    Some people were great but that was about it

    Cons

    the hours were terrible and not consistent.

    Advice to Management

    i understand not everyone can get the same shifts if you work at reservations but the schedule then should be consistent at least throughout the week.


  4. Is this helpful? The community relies on everyone sharing – Add Anonymous Review


  5. "low pay"

    Star Star Star Star Star
    • Career Opportunities
    Current Employee - Anonymous Employee in Seattle, WA
    Current Employee - Anonymous Employee in Seattle, WA

    I have been working at Asiana Airlines full-time (Less than a year)

    Pros

    Flight benefits, nothing other than that.. not much to brag about

    Cons

    The probation period and the low salary


  6. "Good opportunity for high school grads, but not worth for college grad"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Inside Sales Agent in Atlanta, GA
    Current Employee - Inside Sales Agent in Atlanta, GA
    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO

    I have been working at Asiana Airlines (More than a year)

    Pros

    Good working environment with good co workers

    Cons

    Bad management. No support from HDQ nor regional HDQ.


  7. "Easy"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Sales Agent in Atlanta, GA
    Current Employee - Sales Agent in Atlanta, GA

    I have been working at Asiana Airlines full-time (Less than a year)

    Pros

    easy work, relaxing unless top management gets involved with lots of reports. No over time is required.

    Cons

    low starting salary compared to other company. work procedure is boring with daily basis. Very simple but not too helpful for future alternative jobs.


  8. "They say top quality service in reality it's a lot of smokes and mirrors."

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Passenger Service Agent in Jamaica, NY
    Former Employee - Passenger Service Agent in Jamaica, NY
    Doesn't Recommend
    Neutral Outlook
    Disapproves of CEO

    I worked at Asiana Airlines part-time (Less than a year)

    Pros

    The biggest benefit that comes with working for Asiana Airlines is dealing with a wide variety of people. You meet a lot of people as you work at JFK Terminal 4. From TSA Security Agents, and other airline personnel, you get to meet a lot of people.

    The airline teaches you to deal with a lot of different passengers and other people. Working as a Passenger service agent really taught me a lot on improving on people skills. This job was rewarding because I got to meet a lot of wonderful people.

    Cons

    The cons are that you are working with a bunch of Korean people who are used to the Korean work force mentality. The Korean company work force mentality is "work and no complain"... in other words, you do what you're told and you don't say a word about it. The company has no way to file a grievance and violates overtime policies. When I was relieved, I had absolutely no way on filing a grievance. I was simply handed a letter, with no way to voice my opinions.

    The management at the JFK office are almost all corrupted and unfriendly. The company may teach our agents to "give top quality service" but in reality, that the management at JFK does not abide by the company guidelines for providing top quality service. To make themselves and their work environment more comfortable, they give up on providing quality service to our passengers.

    Although I found working at the airline to be a pleasure (because of some coworkers), I felt that I was in prison for most of the time I was here.

    Advice to Management

    You really need to look at who ACTUALLY does their work and who REALLY tries to satisfy the passengers. Just because someone had a conflict with another employee because they wanted to provide a passenger with high quality service is not ground for them to be relieved of their duties.

    The reason why SO MANY employees resign is BECAUSE the management at JFK treats us like garbage. The JFK office are complete hypocrites to the company morals and policies.


  9. "If you like to travel a lot then why not?"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee
    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO

    I worked at Asiana Airlines full-time

    Pros

    Good for entry level job. Flexible hours. Employee discount flight benefit. Co-workers are mostly nice.

    Cons

    no management whatsoever. Your shift will be consistently changing.


  10. "Administration"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee
    Doesn't Recommend
    Negative Outlook
    No opinion of CEO

    I have been working at Asiana Airlines full-time

    Pros

    Travel benefits, Stand-by plane tickets, 401K

    Cons

    Typical Korean work culture. The lower in hierarchy you are, the more hard work you have to do.
    Low salary


  11. "Operations"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    Pros

    The co-workers are very friendly and good to have free flight benefits.

    Cons

    They do not train new employees very well.
    Must learn everything over the shoulder



Showing 14 of 48 reviews
Reset Filters