Aspect Software Reviews in Chelmsford, MA | Glassdoor

Aspect Software Chelmsford Reviews

Updated June 14, 2017
32 reviews

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Chelmsford, MA

3.7
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Aspect Software CEO Stewart Bloom
Stewart Bloom
18 Ratings

32 Employee Reviews

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Pros
  • Flexible work environment that supports a work/life balance (in 44 reviews)

  • Great people, great vision, strong CEO (in 31 reviews)

Cons
  • Poor work/life balance, unequal treatment of employee in different geographical locations (in 19 reviews)

  • No accountability on part of senior management (in 24 reviews)

More Pros and Cons

  1. Helpful (1)

    "Senior Principal Software Engineer"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Senior Principal Engineer in Chelmsford, MA
    Current Employee - Senior Principal Engineer in Chelmsford, MA
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Aspect Software full-time (More than a year)

    Pros

    Great employees, reasonable expectations, outstanding management. Good benefits, and lots of other perks. The company really cares about their employees.

    Cons

    Lots of challenging work, which can be a good thing. A rather small company sometimes lacks the funding to get some ideas off the ground.


  2. Helpful (1)

    "Meh"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Finance in Chelmsford, MA
    Former Employee - Finance in Chelmsford, MA
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    I worked at Aspect Software full-time (More than 5 years)

    Pros

    solid co-workers and decent facilities

    Cons

    Too much debt on the books, causing the company to focus solely on EBITDA - and as a result not investing in R&D to the extent necessary.
    Senior Management makes sure that they receive bonuses of all sorts - while the folks that have been loyal through thick and thin receive little to nothing.

    Advice to Management

    Be honest on what investment is needed and stop the cycle of aggressive profit numbers to keep debt-holders happy - only to have to reset expectations later

  3. Helpful (1)

    "Software Engineer"

    StarStarStarStarStar
    Former Employee - Senior Principal Engineer in Chelmsford, MA
    Former Employee - Senior Principal Engineer in Chelmsford, MA
    Doesn't Recommend
    Disapproves of CEO

    I worked at Aspect Software (More than 8 years)

    Pros

    Some nice people to work with, overall reasonable management style with good work-life balance.

    Cons

    Constant re-org and layoffs and overall low pay.


  4. Helpful (3)

    "Sr. Business Analyst"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee in Chelmsford, MA
    Former Employee - Anonymous Employee in Chelmsford, MA
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    I worked at Aspect Software full-time (More than 3 years)

    Pros

    Used to be a fun place to work before they replaced all the Sr. management

    Cons

    No respect for employees, management was clueless, no raises, no 401K match.

    Advice to Management

    Listen to the people who know the market your in.


  5. Helpful (4)

    "Defective culture"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Program Manager in Chelmsford, MA
    Former Employee - Program Manager in Chelmsford, MA
    Recommends
    Negative Outlook

    I worked at Aspect Software full-time (More than 5 years)

    Pros

    Good benefits, able to work remotely

    Cons

    Culture of not responding to emails, ignoring internal VMs

    Advice to Management

    Your sales conf is a huge waste of $$, doesn't teach the AEs to sell, that's what they need.


  6. Helpful (14)

    "Don't believe the sales pitch"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee in Chelmsford, MA
    Former Employee - Anonymous Employee in Chelmsford, MA
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    Pros

    There were a lot of long time loyal and knowledgeable employees. Decent sense of corporate community

    Cons

    No accountability on part of senior management. Senior management largely a bunch of self promoting salespeople with good ability to articulate vision but no ability to manage or execute anything other than annual or semi-annual layoffs.

    Advice to Management

    Stop telling yourselves you did a great job, and that it was everybody else's fault below you.


  7. Helpful (11)

    "Cumbersome Processes // Lack of Agility // Confusion in Direction"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Senior Account Executive in Chelmsford, MA
    Former Employee - Senior Account Executive in Chelmsford, MA
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    I worked at Aspect Software full-time (More than 5 years)

    Pros

    Due to the lack of direction by Sr. Management and the Exec Team, and constant changes in overall corporate strategy and direction, teams and co-workers bond with ease at Aspect. We need to, as it was critical for survival and to get that much-needed pep talk from co-workers. This is a positive in working at Aspect.

    The variety of solutions Aspect offers, is awesome, (although there is a lot of confusion from a go-to-market standpoint, driven by a series of acquisitions). If you are highly strategic and have the ability to define a customer's requirements with ease, and plug-in solutions for customers, Aspect usually has one....(although they usually can't deliver or it takes time to be able to quote it). You need to really be strategic in working with prospects and customers at Aspect.

    Forward-thinking is great. here. Many smart/new minds on-board, but the challenge is the antiquated slow-moving internal processes.

    Cons

    Compensation was not in-line with the industry standard for my role, or my skill-set. Further, the work-life balance is not there. At Aspect, you better be prepared to work like a dog, and if you do, it will pay off. At Aspect, everything is FAR MORE DIFFICULT than it needs to be. The processes are antiquated. Nothing is easy to get done here. It takes weeks to vet a customer solution, provide a quote, scope of work, and present a solution. Aspect is VERY slow-moving. Not fast-paced. It's daunting because you work three to four times as hard as you need to, in order to get anything done.

    The direction, and constant changes, within the company are a constant struggle. New management and execs are brought in....with different management styles, and teams are thrown off by the constant new direction by management.

    Aspect has a weird mix of people there. As Aspect was originally Rockwell First Point (Years ago), and "grew into" Aspect, there are a LOT of people at Aspect who are legacy employees, who still have the "old school" mentality and don't understand cloud solutions. The old regime of employees are mixed with the new (from their Voxeo acquisition), and it's a strange way to do business when you have the old school people working there, merged with the more nimble and quick employees. It's frustrating at times.

    As far as career advancement goes.......When you have four managers in 4 years, it's hard to look at any opportunity for career advancement.

    Advice to Management

    Figure out a direction and path and stick with it; in the 4.5 years I was employed here, I had FOUR different managers. The processes and products and corporate direction was continually changing. Employees talk behind management's back constantly. There is a lot of discord among employees that Management is not even privy to. The Glassdoor ratings speak for themselves.

  8. Helpful (2)

    "Not tier 1 but OK"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee in Chelmsford, MA
    Current Employee - Anonymous Employee in Chelmsford, MA
    Recommends
    Neutral Outlook
    Approves of CEO

    I have been working at Aspect Software full-time (Less than a year)

    Pros

    Great perks, good and not oppressive management, flexibility, can work from home.

    Cons

    1. The debt burden from the previous era is a shadow hanging over the company; the recent bankruptcy filing voided all the stock options. Even though the debt was cut significantly, the remaining debt is still high. The debt affects the major decisions although the employees are less affected.
    2. Byzantine difficult to figure out structure. Aspect is a bunch of companies stitched together, and certain compromises were made for political reasons.


  9. "Software Developer"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Software Developer in Chelmsford, MA
    Former Employee - Software Developer in Chelmsford, MA

    I worked at Aspect Software (More than a year)

    Pros

    Consulting firm that focus on the most recent technology

    Cons

    very good environment to work and has a lot of opportunities


  10. Helpful (6)

    "Program Manager"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee in Chelmsford, MA
    Former Employee - Anonymous Employee in Chelmsford, MA
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    I worked at Aspect Software full-time (More than 8 years)

    Pros

    Executive vision seemed to be pointed in the right direction for the company.
    Large Customer base.

    Cons

    Work life balance upside down
    Product offerings were sub standard and every release continued down that trend.
    Engineering could never get their heads above water to address feature enhancements only on correcting the problems with the released products.
    Custom Services offerings were never above par, never worked the first time, required many fixes and re-coding.
    Middle and Sr Management are unable to lead, follow or get out of the way.

    Advice to Management

    Hire a leadership team and lead.


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