Aspen Dental Reviews | Glassdoor

Aspen Dental Reviews

Updated December 12, 2018
754 reviews

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2.8
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Aspen Dental President Robert Fontana
Robert Fontana
430 Ratings

Employee Reviews

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Pros
  • "Aspen lives up to its model to help the patients get the care they need" (in 19 reviews)

  • "The work/life balance is second to none" (in 12 reviews)

Cons
  • "The main focuses we continue to work on improving is communication as well as work life balance" (in 37 reviews)

  • "High turn over rate, long hours hard days" (in 72 reviews)

More Pros and Cons

  1. Featured Review

    "Love my job!"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Regional Manager
    Current Employee - Regional Manager
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Aspen Dental full-time (More than 3 years)

    Pros

    Motivating and inspiring culture to be a part of. Continued coaching and development from my director. Love growing relationships with my teams and doctors and watching them grow

    Cons

    Nothing I can think of

    Advice to Management

    Don’t leave RMs out of the leadership retreats. We are the ones working day in and day out to grow these doctors and help them reach their potential. If an RM has a doctor attending the retreat then the RM should be there as well.


  2. "Office Manager"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee
    Recommends
    Positive Outlook

    I have been working at Aspen Dental full-time

    Pros

    Great opportunity for advancement ,great benefits including medical vision and dental after 90 days , 2 weeks paid vacation and 3 personal day and holiday pay after 1 year

    Cons

    Must be self motivating

  3. "Aspen Dental"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee
    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO

    I have been working at Aspen Dental full-time

    Pros

    Lots of perks if you're an OM, hygienist or a doctor.

    Cons

    Overworked and underpaid, you work 41 hours a week but they don't want you to hit overtime. Makes no sense.

    Advice to Management

    Instead of sending out all these little trinkets, use the 0.10 you just wasted and give it to the employees.


  4. Helpful (4)

    "If all of the other reviews don’t make you think twice about working here..."

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Dental Hygienist in Chicopee, MA
    Current Employee - Dental Hygienist in Chicopee, MA
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    I have been working at Aspen Dental full-time (More than 5 years)

    Pros

    Experience in corporate dentistry, there really is nothing more that is positive to say. You will most likely leave within a year of your start date

    Cons

    Pay, work life balance, time with patients, sales environment, staffing issues, turnover, constantly changing management. Lack of raises. Late nights, weekends, having to make up for time off...

    Advice to Management

    This company started out as a good idea. Bob realized the market was there and he went after it. Dentists don’t want to be business managers. When it was the core group, it ran true and the mission was cohesive... that was around 600 practices ago. Now add investors, hungry for growth, corporate cronyism, poor marketing and owners disenchanted with the “new model”. The problem is, the dream is not what the model reflects today. C-suite knows this and if they really wanted to, they could pop in to any practice or any group of practices to see what today’s “right looks like”. Instead, visits are like presidential visits, groomed, calibrated and planned. VP’s tell them where to go, move people out of practices before their visit, NIMBYism at its’ corporate finest.
    Associate dentists are told they will be mentored without enforcing current owners to do so and so many are left without support in their first year. Incentives are not standard across the board, owners can play with them at their whims. Turnover for DA’s is crazy and hygienists are constantly pushed to sell. If you work with a good owner, you will have a positive experience. If not, sorry! The winds are shifting. Millennials want a positive experience. If there isn’t a change, you will have a much more difficult time staffing offices. Visit any dental or hygiene school. They no longer preach no DSO’s but they still say no Aspen Dental. I hope you find your center again. The original dream was a good one. Your friends who are paid off in corporate dividends will never tell you this but it is true. You need to get back to basics and slow down and focus on your people.


  5. Helpful (1)

    "Great learning experience awful infrastructure"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Assistant Front Office Manager in Skokie, IL
    Former Employee - Assistant Front Office Manager in Skokie, IL
    Doesn't Recommend
    Negative Outlook
    Approves of CEO

    I worked at Aspen Dental full-time (More than a year)

    Pros

    Experience, cheap dental work, networking, contests, self gratification

    Cons

    Compensation, Benefits, Low Moral, pow self esteem, poor company structure, feminism

    Advice to Management

    Too much to explain. The compensation for work completed is not at all liveable.


  6. Helpful (6)

    "Not People Focused"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Regional Manager in Dallas, TX
    Former Employee - Regional Manager in Dallas, TX
    Doesn't Recommend
    Negative Outlook
    No opinion of CEO

    I worked at Aspen Dental full-time (More than 3 years)

    Pros

    You will learn a lot because you won’t be trained probably.
    You will become an independent leader because they will not support you.
    It is great experience for those looking to move up quickly.

    Cons

    As a RM you will be asked to do things that the company says not to do but your Directors and VPs will still make you do it like instructing Doctors and reprimanding then.
    No work life balance.
    They will take all of your positive energy and burn you out and force you out.

    Advice to Management

    Don’t talk about people as chess pieces. See them as humans and people who have needs too.


  7. Helpful (4)

    "My Aspen Dental Adventure"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Managing Clinical Director in Ottumwa, IA
    Former Employee - Managing Clinical Director in Ottumwa, IA
    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO

    I worked at Aspen Dental full-time (More than a year)

    Pros

    Beautiful, well-equipped facilities in great business locations; top-notch marketing with matching software to monitor business trends; competitive salaries for dental providers with minimal experience and maximum enthusiasm.

    Cons

    Corporate actions are based on statistical analysis that lacks any human factors, such as understanding that the economics of a given demographic area can vary from year to year and should be re-evaluated annually to provide fair adjustments of targeted goals for that office.

    Advice to Management

    When production and collections numbers trend downward, understand that decreasing the payroll numbers by terminating staff in absolutely no way helps to improve the financial health of that office. No dental office that claims to be full-service can be successful without a well-staffed dental hygiene department. Highly motivated personnel are the key to a profitable business, and staying within restrictive budgets is contrary to motivation and growth. It takes money to make money, so don't let frugality totally dominate your business decisions. Save up for those rainy days and then watch the grass grow greener.

  8. "Not what your promised for clinicians"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    I have been working at Aspen Dental full-time

    Pros

    Vacation, that’s about all I can think of

    Cons

    Low pay, Saturday’s, high turnover, managers have NO dental knowledge,

    Advice to Management

    Listen to your employees, be more transparent,


  9. "Dental Assistant"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee
    Recommends
    Neutral Outlook
    Approves of CEO

    I have been working at Aspen Dental full-time

    Pros

    Learning , development, benefits, vacation, paid holidays off , 401k match

    Cons

    Low pay & upper management

    Advice to Management

    be honest


  10. "Great place to learn."

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee
    Recommends
    Neutral Outlook
    No opinion of CEO

    I have been working at Aspen Dental part-time

    Pros

    Management isn't the best but still takes care of things outside dentistry for you such as HR, marketing.

    Cons

    Not very efficient at scheduling. Using sales metrics to stress out employees by comparing to different locations.