Asset Acceptance Capital Reviews | Glassdoor

Asset Acceptance Capital Reviews

Updated March 17, 2017
61 reviews

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Full-time Part-time

3.0
Star Star Star Star Star
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Rion B. Needs
35 Ratings

61 Employee Reviews

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Pros
  • Great benefits, normal work schedule, good pay, good place to make long term relationships (in 4 reviews)

  • Great People, Fun Job, Rewarding (in 3 reviews)

Cons
  • Also, there is no room for growth; you're pretty much stuck doing the position that you were hired for (in 2 reviews)

  • Silo'd environment; stopped buying debt after purchase (in 3 reviews)

More Pros and Cons

  1. "Large Balance Collector"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    Former Employee - Fleet Manager in Pasadena, MD
    Former Employee - Fleet Manager in Pasadena, MD
    Recommends
    Positive Outlook

    I worked at Asset Acceptance Capital full-time (More than 5 years)

    Pros

    Great People, Fun Job, Rewarding.

    Cons

    Company moved out of Maryland

    Advice to Management

    Believe in your people, Give support when need . Train to make them better collectors


  2. Helpful (1)

    "Collections"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee in Warren, MI
    Former Employee - Anonymous Employee in Warren, MI
    Doesn't Recommend
    Negative Outlook
    No opinion of CEO

    I worked at Asset Acceptance Capital full-time (More than a year)

    Pros

    Uncapped bonuses. No drug test to hire in. Flexible attendance

    Cons

    Micro managing. Supervisors would tap into calls and force you to say rude things in an attempt to make customers settle debts

    Advice to Management

    Be more concerned about employees and their well being if the company is acquired again. Severance packages should have been more hefty.


  3. "Very Discombobulated"

    Star Star Star Star Star
    Former Employee - Account Manager in Warren, MI
    Former Employee - Account Manager in Warren, MI
    Doesn't Recommend
    Disapproves of CEO

    I worked at Asset Acceptance Capital (More than 10 years)

    Pros

    co-workers, flexible schedules, good pay PRIOR to going public

    Cons

    calling the SAME accounts DAILY, no new accounts to call, favoritism from management

    Advice to Management

    Separate business from pleasure during work


  4. Is this helpful? The community relies on everyone sharing – Add Anonymous Review


  5. "Legal Collection Supervisor"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Legal Supervisor in Warren, MI
    Former Employee - Legal Supervisor in Warren, MI
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    I worked at Asset Acceptance Capital (More than a year)

    Pros

    Regular hours, very good benefits and healthy time off. The pay was not great but if you had a good team, you could make a healthy bonus.

    Cons

    There was way too many friends and family that worked there. Some leaders who were uneducated would look down on those who were educated (me).

    Advice to Management

    My advice to them is to promote higher education and let people think for themselves. Stop trying to act like you know everything.


  6. "Account manager"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Account Manager in Tampa, FL
    Former Employee - Account Manager in Tampa, FL
    Doesn't Recommend
    Positive Outlook
    No opinion of CEO

    I worked at Asset Acceptance Capital full-time (More than 3 years)

    Pros

    Pay was great, award recognition was even nicer, plus having schedule one perk for top producers also gave incentive to work harder

    Cons

    Closing down Tampa office. They moved campaigns around unfairly which led to an egregious misappropriation of workers and how much work they did and didn't do.


  7. "Former Temp"

    Star Star Star Star Star
    Former Employee - Legal Support in Warren, MI
    Former Employee - Legal Support in Warren, MI

    I worked at Asset Acceptance Capital (Less than a year)

    Pros

    Pretty cool place to work

    Cons

    It's a debt collection agency


  8. "Debt Collector"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Debt Collector in Warren, MI
    Former Employee - Debt Collector in Warren, MI
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    I worked at Asset Acceptance Capital full-time (More than a year)

    Pros

    Training was very long and thorough from compliance to the successful call center script. Managers has contests made the environment phone

    Cons

    Company bought out buy competitior changed the moral of the company took away the incentives to work work work and give good in stat accounts to Zenta in India typical corporation no room for advancement never seen anyone get promoted


  9. "Account rep"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee in Warren, MI
    Former Employee - Anonymous Employee in Warren, MI
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    I worked at Asset Acceptance Capital full-time

    Pros

    Lasted long enough to qualify for unemployment!!!

    Cons

    Worst employment experience I ever had.

    Advice to Management

    Teach people to be decent collectors


  10. "Account Manager"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Account Manager in Warren, MI
    Former Employee - Account Manager in Warren, MI
    Doesn't Recommend
    Negative Outlook
    Approves of CEO

    Pros

    Advancement in company within the company.

    Cons

    Late nights & Weekends long hours through out the week. Not enough hours given to compensate for the weekends

    Advice to Management

    Supervisors too close to employees


  11. "Good bennies"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Support Staff in Warren, MI
    Former Employee - Support Staff in Warren, MI
    Recommends
    Positive Outlook
    Approves of CEO

    Pros

    Great benefits, great people to work with and good positive atmosphere minus the management. The 401k could have been better, but still was good for the time.

    Cons

    The management is terrible, they had too many managers for too little work. No work ever was accomplished because of this.

    Advice to Management

    I understand that the company has been bought. The management you have now is much better so I hear. There needs to be more focus on the employees.



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