Asset Acceptance Capital Reviews | Glassdoor

Asset Acceptance Capital Reviews

Updated February 10, 2017
15 reviews

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3.0
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Rion B. Needs
6 Ratings

15 Employee Reviews

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Pros
  • Great benefits, normal work schedule, good pay, good place to make long term relationships (in 4 reviews)

  • Great People, Fun Job, Rewarding (in 3 reviews)

Cons
  • Also, there is no room for growth; you're pretty much stuck doing the position that you were hired for (in 2 reviews)

  • Silo'd environment; stopped buying debt after purchase (in 3 reviews)

More Pros and Cons

  1. "Very Discombobulated"

    Star Star Star Star Star
    Former Employee - Account Manager in Warren, MI
    Former Employee - Account Manager in Warren, MI
    Doesn't Recommend
    Disapproves of CEO

    I worked at Asset Acceptance Capital (More than 10 years)

    Pros

    co-workers, flexible schedules, good pay PRIOR to going public

    Cons

    calling the SAME accounts DAILY, no new accounts to call, favoritism from management

    Advice to Management

    Separate business from pleasure during work


  2. "Account manager"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Account Manager in Tampa, FL
    Former Employee - Account Manager in Tampa, FL
    Doesn't Recommend
    Positive Outlook
    No opinion of CEO

    I worked at Asset Acceptance Capital full-time (More than 3 years)

    Pros

    Pay was great, award recognition was even nicer, plus having schedule one perk for top producers also gave incentive to work harder

    Cons

    Closing down Tampa office. They moved campaigns around unfairly which led to an egregious misappropriation of workers and how much work they did and didn't do.


  3. "Frustrating at times, but I guess it could have been worse."

    Star Star Star Star Star
    Former Employee - Anonymous Employee in Riverview, FL
    Former Employee - Anonymous Employee in Riverview, FL

    I worked at Asset Acceptance Capital full-time (More than 10 years)

    Pros

    Dress code, PTO, bonuses and rewards were great when we got them, employees were like family,

    Cons

    Supervisors needed training. Lack of communication within the team and departments. Constant procedure and policy changes. Lack of advancement opportunities and fairness in obtaining them. Being bought out by Encore and everyone losing their jobs.

    Advice to Management

    Train your management employees. Practice better communication.


  4. "Good work environment"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Debt Collector in White Marsh, MD
    Former Employee - Debt Collector in White Marsh, MD
    Recommends
    Negative Outlook
    No opinion of CEO

    I worked at Asset Acceptance Capital full-time (More than 3 years)

    Pros

    No micro management, nice office

    Cons

    Goals too high, poor bonus structure

    Advice to Management

    pay your employees what they deserve and stop changing the bonus structure every time people start making good bonus money


  5. "Debt Collector"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Debt Collector in Warren, MI
    Current Employee - Debt Collector in Warren, MI
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    I have been working at Asset Acceptance Capital full-time (More than a year)

    Pros

    Dress Code - Bonus are nice when you get one

    Cons

    Supervisors are childish - call outbound all day in help to get and inbound

    Advice to Management

    Hire better supervisors


  6. "Unhappy"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Account Representative in Warren, MI
    Current Employee - Account Representative in Warren, MI
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    I have been working at Asset Acceptance Capital full-time (More than a year)

    Pros

    They have great Health Plans that is it

    Cons

    You call 15 year old accounts and can never collect

    Advice to Management

    Tell encore to fix them


  7. Helpful (1)

    "Okay for a short time"

    Star Star Star Star Star
    • Work/Life Balance
    Former Employee - Anonymous Employee in Warren, MI
    Former Employee - Anonymous Employee in Warren, MI

    I worked at Asset Acceptance Capital full-time (More than a year)

    Pros

    Casual dress, not much else

    Cons

    Disgruntled employees, lack of communication between management and employees, no communication between departments

    Advice to Management

    Need better communication to staff in general


  8. "New systems are great!"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Account Representative in Warren, MI
    Former Employee - Account Representative in Warren, MI
    Recommends
    Negative Outlook
    Approves of CEO

    I worked at Asset Acceptance Capital full-time (More than a year)

    Pros

    No more cheating on the dialer.
    Great benefits.
    New monitors all around,

    Cons

    Too high of "goals" and seasonality.
    Cheaters were getting all the good calls and payments,
    Downsizing is making everyone very nervous.


  9. Helpful (2)

    "One Company Going in 5 Directions"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee in Warren, MI
    Current Employee - Anonymous Employee in Warren, MI
    Doesn't Recommend
    Neutral Outlook
    Disapproves of CEO

    I have been working at Asset Acceptance Capital full-time (More than 8 years)

    Pros

    There are some good people that you will work with, it's a good place to get your foot in the door and learn skills to take elsewhere. The top 5% get an all expense paid vacation every year.

    Cons

    Nothing ever gets 100% completed. The company has dozens of huge initiatives that are tied to bonuses. These projects get rushed and are never implemented properly for the sake of people meeting bonus deadlines.
    Promotion from within is rare and there is high turnover at many levels. Information necessary to complete your job is only given to you on a "need to know" basis.
    You're in the dark until it's determined that you need to know. Then you scramble to find the answers you need to fulfill what's requested of you.
    The Yearly trip has the same people on it every year.

    Advice to Management

    The company is on a current upswing, but that can't last when you use people up and cast them aside.


  10. "Data Analyst"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Data Analyst in Warren, MI
    Former Employee - Data Analyst in Warren, MI
    No opinion of CEO

    I worked at Asset Acceptance Capital full-time (More than a year)

    Pros

    Good place to learn and develop your analytical skils. Real nice team atmosphere within the Analytics teams.

    Cons

    The pay is less than what others are offering for the same job duties. Also, there is no room for growth; you're pretty much stuck doing the position that you were hired for. No cross exchange of job duties between analysts.

    Advice to Management

    Try to promote from within first; also allow analysts to see what other analysts are doing.


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