Asset Acceptance Capital Reviews | Glassdoor

Asset Acceptance Capital Reviews

Updated May 25, 2017
62 reviews

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Full-time Part-time

62 Employee Reviews

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Pros
  • Great benefits, normal work schedule, good pay, good place to make long term relationships (in 4 reviews)

  • Great People, Fun Job, Rewarding (in 3 reviews)

Cons
  • Also, there is no room for growth; you're pretty much stuck doing the position that you were hired for (in 2 reviews)

  • Silo'd environment; stopped buying debt after purchase (in 3 reviews)

More Pros and Cons

  1. "Dignified Debt Collector"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Account Representative in Warren, MI
    Former Employee - Account Representative in Warren, MI
    Approves of CEO

    I worked at Asset Acceptance Capital full-time (More than a year)

    Pros

    Extensive training provided in a very nice office building. Employed for a total of 15 months; longer than the average. Not a career position by any stretch.

    Cons

    Emphasis is extremely weighted toward quantity of calls as opposed to quality to obtain revenue.
    Accounts with more revenue potential reserved for a different employee pool, with no explanation as to why or how to become eligible to work those accounts.

    Advice to Management

    The 'churn & burning' of employees leads to a caste system where mgt. is perceived to favor tenured employees & fellow mgrs. in terms of time spent together.


  2. "Collector III"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Collector III in Phoenix, AZ
    Former Employee - Collector III in Phoenix, AZ
    Recommends
    Positive Outlook
    Approves of CEO

    I worked at Asset Acceptance Capital (More than a year)

    Pros

    It paid good. The company was a great to work for and they treated their employees with the utmost respect.

    Cons

    Micro Managing and not treating their employees the same. Having favorites and helping them more to hit their monthly goals

    Advice to Management

    Get your employees the tools to do their job to the best of their ability. Fight for your employees


  3. Helpful (1)

    "Crazy"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Debt Collector in Warren, MI
    Former Employee - Debt Collector in Warren, MI
    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO

    I worked at Asset Acceptance Capital (Less than a year)

    Pros

    You get a check, building is nice and secure.

    Cons

    People where literally taken out by EMS on a regular basis, this is an extremely stressful environment.


  4. "Account Representative"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Account Representative in Warren, OH
    Current Employee - Account Representative in Warren, OH
    Doesn't Recommend
    Neutral Outlook
    Disapproves of CEO

    I have been working at Asset Acceptance Capital full-time (More than a year)

    Pros

    Co workers were mostly friendly. Ok pay.

    Cons

    Training sucked. High turnover. No job security.


  5. "Frustrating at times, but I guess it could have been worse."

    Star Star Star Star Star
    Former Employee - Anonymous Employee in Riverview, FL
    Former Employee - Anonymous Employee in Riverview, FL

    I worked at Asset Acceptance Capital full-time (More than 10 years)

    Pros

    Dress code, PTO, bonuses and rewards were great when we got them, employees were like family,

    Cons

    Supervisors needed training. Lack of communication within the team and departments. Constant procedure and policy changes. Lack of advancement opportunities and fairness in obtaining them. Being bought out by Encore and everyone losing their jobs.

    Advice to Management

    Train your management employees. Practice better communication.


  6. "Not horrible but, not great"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Account Representative in Warren, MI
    Former Employee - Account Representative in Warren, MI
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    I worked at Asset Acceptance Capital full-time (More than 3 years)

    Pros

    My supervisor was great! Once he left every supervisor I had after that was not. PTO time was great.

    Cons

    Hitting goal isn't easy if its not in your personality. Too many people on old paper.

    Advice to Management

    Listen to your employees. Happy employees are more productive.


  7. "Experience was excellent until company was bought by Encore Capital"

    Star Star Star Star Star
    • Work/Life Balance
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Account Manager in Warren, MI
    Former Employee - Account Manager in Warren, MI
    Doesn't Recommend
    Negative Outlook
    Approves of CEO

    I worked at Asset Acceptance Capital full-time (More than 5 years)

    Pros

    Benefits, 401k match, tuition assistance, flexible schedule

    Cons

    Changing policies, pay scale, new management team

    Advice to Management

    Listen to employees


  8. "I have learned so much about tax preparation and planning; it has offered an excellent opportunity to grow in my career."

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Tax Accountant in Warren, MI
    Former Employee - Tax Accountant in Warren, MI
    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO

    I worked at Asset Acceptance Capital full-time (More than 5 years)

    Pros

    The employees are a great team and work together well under tough circumstances. Adapting to the new ownership software and management has been smooth due to the flexibility of the staff.

    Cons

    The challenges have been enduring the loss of excellent professionals and team members due to the integration with the new parent company.

    Advice to Management

    I wish you would have investigated the contribution the tax department made to the organization before making the decision to eliminate the team. There was a significant value added by the strategies we implemented and maintained.


  9. "Think on my feet, creative ways of helping customers become debt free, securing payments within the system."

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Account Representative in Warren, MI
    Former Employee - Account Representative in Warren, MI

    I worked at Asset Acceptance Capital full-time (More than a year)

    Pros

    Positive employment atmosphere, cheerful and outgoing.

    Cons

    Working on weekends, that is the least of my favorite.

    Advice to Management

    Keep up the good work.


  10. "skip tracing - negotiations- payment arrangements - account settlements - over 10 years"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Collector III in South Phoenix, AZ
    Former Employee - Collector III in South Phoenix, AZ
    Doesn't Recommend
    Negative Outlook
    Approves of CEO

    I worked at Asset Acceptance Capital full-time (More than 8 years)

    Pros

    the bonus structure was very good

    Cons

    toward the end, the company while in process of their closing the accounts were bad

    Advice to Management

    the employee work harder and happier working good accounts and for a good bonus


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