AssuranceAmerica Reviews | Glassdoor

AssuranceAmerica Reviews

10 reviews

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2.5
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Recommend to a friend
Approve of CEO
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Guy W. Millner
4 Ratings

Employee Reviews

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  1. Helpful (1)

    "Analyst"

    StarStarStarStarStar
    • Culture & Values
    • Senior Management
    Current Employee - Anonymous Employee in Atlanta, GA
    Current Employee - Anonymous Employee in Atlanta, GA
    Doesn't Recommend
    Neutral Outlook
    Approves of CEO

    I have been working at AssuranceAmerica full-time (More than 5 years)

    Pros

    The pay is very competitive. They are flexible for appointments, etc. The people I work with are very nice and professional.

    Cons

    It is a small company and no room for upward mobility. There is a high turnover, especially in the claims area. There is a definite sense of a "good old boy" mentality.

    Advice to Management

    Need to examine the turnover and the reason for people leaving. Adjust the work environment accordingly.


  2. "No growth potential."

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Level I Claims Adjuster in Tampa, FL
    Current Employee - Level I Claims Adjuster in Tampa, FL
    Doesn't Recommend
    Negative Outlook
    No opinion of CEO

    I have been working at AssuranceAmerica full-time (More than a year)

    Pros

    Good family work environment. Time off and company holidays are good.

    Cons

    Heavy work load, no growth potential. Mangment New brought in their own employees for higher position without posting for internal candidates could apply

    Advice to Management

    Do not over look good employees who have been with company to bring in friends or prior coworkers. Promote from within

  3. "PIP litigation Adjuster"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Pre-Suit Litigation Adjuster in Atlanta, GA
    Current Employee - Pre-Suit Litigation Adjuster in Atlanta, GA
    Doesn't Recommend
    Disapproves of CEO

    I have been working at AssuranceAmerica (More than 3 years)

    Pros

    I loved my work and the knowledge I gained as a result

    Cons

    I would like to describe working for Assurance America as a positive experience, overall. However, there were a lot of cracks that needed improvement coupled with deception within management.


  4. "Best and worst were the people"

    StarStarStarStarStar
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    Pros

    I worked in the IT dept. where there were many people who were awesome to work with and I became friends with. When I left ASAM I landed a really good job partly because of the work done with this great dept.

    Cons

    The cons were other people that weren't good were just horrible. Quite frankly anyone that didn't have a college degree in engineering or software were insecure about their job and spent have half their time working and then half the time talking bad about the other co workers so they can try keep their jobs. This jungle mentally is caused because the company is financially weak and the workers are basically trained to stab each other in the back. I've never heard the phrase, "did you hear how (insert name here) threw (insert name here) under the bus!" As far as outside the IT dept, ASAM seemed like pure hell to work for.. Like the customer service dept.?! I felt sorry for those people .. The look on their faces reminded me of the Hebrew slaves in Egypt in movie Ten Commandments

    Advice to Management

    I can only speak for the IT dept and I rated it neutral because of the select few in IT that made it worth while. But it would be a lot lower if i focused on the people who were bad or other departments. So my advice to the IT dept, only hire people with a science/engineering degree (even if it's a QA or BA), it frustrating as a professional to work with college drop-outs or high school grads who goal is to work with old technology and barely get by.


  5. "Territory Manager"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Territory Manager in Atlanta, GA
    Former Employee - Territory Manager in Atlanta, GA
    Doesn't Recommend
    Neutral Outlook

    I worked at AssuranceAmerica full-time (More than 3 years)

    Pros

    Decent location, nice co workers

    Cons

    Micro management, quotas instead of quality


  6. "Customer Service Specialist"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee
    Recommends
    Neutral Outlook
    Approves of CEO

    Pros

    Great friendly atmosphere -- fun activities to participate in, currently doing a company lunch every Friday, open door policy, nearby major interstate. Bonus from time to time based on performance of company, flexible with time off for doctors appts

    Cons

    No job advancement, due to cuts backs the department is very small and you have to be really flexible with your PTO, stability of company is up in the air, not a lot of privacy in your desk space, went a few years without a raise but they just gave one this year, company did a lot of cut backs and is suppose to be on track to be back to profitability soon

    Advice to Management

    Stop showing favoritism and be fair to all in the department


  7. "Fun work environment and good people"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee in Atlanta, GA
    Former Employee - Anonymous Employee in Atlanta, GA
    Doesn't Recommend
    Neutral Outlook
    Disapproves of CEO

    I worked at AssuranceAmerica full-time (More than 3 years)

    Pros

    Fun, good and friendly people, open door policy, good managers (at least in my department), department parties, halloween contest, company wide outdoor summer activities

    Cons

    business not making enough money leading to cuts in departments, poor upper management

    Advice to Management

    Upper management needs to stop meddling in day to day activities and let the subject matter experts do their job

  8. "Claims Adjuster"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee in Atlanta, GA
    Former Employee - Anonymous Employee in Atlanta, GA
    Doesn't Recommend
    Negative Outlook
    No opinion of CEO

    I worked at AssuranceAmerica full-time (More than 3 years)

    Pros

    Very relaxed workplace with option to telecommute.

    Cons

    Loss of respect within the company.

    Advice to Management

    Lead by example, mentoring those new to your area to ensure your continued success.


  9. "Not horrible, but not the best"

    StarStarStarStarStar
    • Work/Life Balance
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Customer Service Representative in Atlanta, GA
    Current Employee - Customer Service Representative in Atlanta, GA
    Doesn't Recommend

    Pros

    The company was very good about accommodating people that had children or otherwise changes in schedules (doctor's appointments, vacations etc)

    Cons

    Very little opportunity for advancement. Promotions were often times given based on who management liked best and not on who could do the best job. Also, the pay was low compared to other non-standard insurance carriers and raises were not given regularly for a few years. (That was based on company performance.) The company also did not support the professional development of its workforce.


  10. "It served its purpose for the time being, but job itself wears you out."

    StarStarStarStarStar
    • Work/Life Balance
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Customer Service Specialist in Atlanta, GA
    Former Employee - Customer Service Specialist in Atlanta, GA
    Doesn't Recommend
    No opinion of CEO

    Pros

    Decent Salary and Benefits, you learn things you need to know in the real world about auto insurance coverage and industry overall.

    Cons

    Department has a lot of tasks that could be handled by other departments such as Claims or Accounting. We don't know enough about certain procedures and need more training. Too focused on number and not focused enough on quality of service.

    Advice to Management

    Work on ways to motivate staff. Many feel a sense of threat to lose their job and a lack of appreciation.