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Assurant Claims Adjuster Reviews

11 reviews

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Claims Adjuster

3.0
StarStarStarStarStar
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Approve of CEO
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Alan Colberg
2 Ratings

Employee Reviews

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Pros
  • "Flexibility with work from home policy (although seems inconsistent by team)" (in 86 reviews)

  • "Good benefits; decent pay; work/life balance - enjoy working with my team and direct managers" (in 49 reviews)

Cons
More Pros and Cons

  1. Helpful (1)

    "Opportunity for growth"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Claims Adjuster in Miami, FL
    Current Employee - Claims Adjuster in Miami, FL
    Positive Outlook
    Approves of CEO

    I have been working at Assurant (Less than a year)

    Pros

    I've been w Assrant less then 7 months and I've already earned a raise. There's so much room for growth; it's encourage !!

    Cons

    Insane workload and turnover rate


  2. Helpful (1)

    "Claims adjuster"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Claims Adjuster in Miami, FL
    Current Employee - Claims Adjuster in Miami, FL
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Assurant full-time

    Pros

    Hard to keep up on a daily basis especially during hurricanes

    Cons

    A lot of work and a lot is expected sometimes you have to work weekends

    Advice to Management

    Lower the goals if you want the employees to succeed. Also compensate employees the amount they deserve

  3. "Great company"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Vps Claims Adjuster I in Saint Petersburg, FL
    Current Employee - Vps Claims Adjuster I in Saint Petersburg, FL
    Recommends
    Positive Outlook
    No opinion of CEO

    I have been working at Assurant (Less than a year)

    Pros

    Great management. Great team members that help when they can

    Cons

    Callers can be frustrating at times


  4. Helpful (1)

    "Inside claims adjuster"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Claims Adjuster in Atlanta, GA
    Former Employee - Claims Adjuster in Atlanta, GA
    Doesn't Recommend
    Negative Outlook
    No opinion of CEO

    I worked at Assurant (More than 3 years)

    Pros

    some of the staff and people. The work environment was good where I was at. Some other teams were not as fortunate.

    Cons

    Long hours, under paid, not enough support from middle and upper management. It's more about who you know than what you do.

    Advice to Management

    Be more helpful to others, not just those on your team. Sometimes other teams need support and their manager is out. Instead of promoting everyone for themselves attitude make it more of a community.


  5. "Claims adjuster"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Claims Adjuster II in Saint Petersburg, FL
    Former Employee - Claims Adjuster II in Saint Petersburg, FL
    Doesn't Recommend
    Negative Outlook
    Approves of CEO

    I worked at Assurant full-time (More than 3 years)

    Pros

    Good benefits, casual Friday (if you consider that a benefit), tuition reimbursement (pending approval ). 401k matches 6% and stock purchase program only reason I stayed.

    Cons

    In St. Petersburg office there is limited to no chance of advancement. The only way you get promoted is by being unqualified. Promotions are given to rid people of a department and not by skill, knowledge, or effort. They do not care about adjusters, management doesn't care and has no idea of internal issues. Pay is very low unless you are select few basically a revolving door. Supervisors are unqualified and think they have all the answers. Anyone with any ambition or intelligence quits. It's a job not a career!!!! Don't leave a shop over it.

    Advice to Management

    Listen to the comments employees tell you when they leave.


  6. "Salaries"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Claims Adjuster in Miami, FL
    Former Employee - Claims Adjuster in Miami, FL
    Doesn't Recommend
    Disapproves of CEO

    Pros

    The amenities, the amenities, the location, school at job site, daycare

    Cons

    Micromanaging, don't value the good, hardworking employees. They don't pay an experienced adjuster. If you go to HR about an issue, Management retaliates and harass you until either you quit or they fire you

    Advice to Management

    Value your employees. STOP THE MICROMANAGING. Stop the retaliation. This company at least the Renters Dept is so sad to work in. No one is happy. Used to be such an awesome company/department to work for.


  7. Helpful (4)

    "Claims Adjuster"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Claims Adjuster in Miami, FL
    Current Employee - Claims Adjuster in Miami, FL
    Doesn't Recommend
    Negative Outlook
    No opinion of CEO

    I have been working at Assurant full-time (More than a year)

    Pros

    Good benefits and ability to work from home.

    Cons

    Management micro manages and doesn't let you work from home when it's convenient to them. Preferential treatment with new hire employees and veterans are treated like garbage and looked down upon.

    Advice to Management

    Management needs to micro manage the new hires rather than the veterans and be more alert rather than oblivious to the new hires' work and all the mistakes being made.

  8. Helpful (3)

    "Claims Adjuster"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Staff Claims Adjuster in Miami, FL
    Current Employee - Staff Claims Adjuster in Miami, FL
    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO

    I have been working at Assurant full-time (Less than a year)

    Pros

    Atmosphere is very relaxed and not so uptight like a lot of organizations. Great onsight dining which makes it quite convenient for breakfast and lunch.

    Cons

    Salary is very low for the amount of work. The amount of work required is a great deal but you are not compensated for that work properly.

    Advice to Management

    Increase salary


  9. "glorified call center"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Claims Adjuster in Saint Petersburg, FL
    Current Employee - Claims Adjuster in Saint Petersburg, FL
    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO

    I have been working at Assurant full-time (More than 3 years)

    Pros

    time off
    ESPP and 401k match
    good benefits

    Cons

    micro-managed
    very little career advancement opportunity
    lack of training for new hires
    high turnover
    antiquated recruiting for the call center
    low morale

    Advice to Management

    Grow the talent you have


  10. Helpful (3)

    "Limited room for advancement"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Claims Adjuster in Saint Petersburg, FL
    Former Employee - Claims Adjuster in Saint Petersburg, FL
    Recommends
    Neutral Outlook
    No opinion of CEO

    I worked at Assurant full-time (More than 3 years)

    Pros

    There is a good sense of teamwork among employees, even between different departments. The job itself not very difficult and there are no weekends. The 401k match and ESPP benefits are reasonable. PTO is as follows, 14 days plus 2 floating holidays at the start. 5 additional unpaid time off days available. PTO then jumps to 17 days at 3 years and 19 days at 5 years. Medical benefits are your standard high deductible HSA plans.

    Cons

    Inconsistent directive from supervisors and the management immediately above them. There are no established policies and procedures for claim handling. Everything is done on "a case by case basis". This is a euphemism for the claim will be handled according to whichever way the wind is blowing that day.

    There is very limited opportunity for advancement. The St Pete office is very small and only a very small number are able to move on to different positions. Job opportunities are not posted so employees can competitively apply for them. Instead someone is simply hooked up with a new position or advancement based on personal relationships instead of merit based. The amount of new business taken on is significant but staff size has not grown to match. The claims department has not grown in size in 3 years. Management has sold part of the business and taken on other new business that is more profitable. This gives the obvious appearance that management is trying to keep the department at the same staff size. Due to this there is basically nowhere to go.

    There is no established training protocol for new employees. Adjusters are hired one at a time and the training that they receive varies wildly. Throughout the year you are not shown any of you merit based results like quality or productivity. Instead management will go over them with you during your year end review. During mid year self review this data is not provided to employees, instead you have to request it.

    Advice to Management

    Establish written guidelines for claim handling that employees and supervisors must adhere to. From time to time exceptions must be made to the normal claim process. Establish criteria for how and when to make exceptions that employees and supervisors must adhere to. The way it is currently handled is akin to the wild west.

    Some employees and managers have worked together for a long time. This leads to a clique mentality and does not get the most out of talented employees. Assignments should be given based on who can best perform that job and not just based on interpersonal relationships. This is a professional office not a game of "Big Brother".

    Employee performance should be reviewed at least monthly so any criteria that is not being met can be addressed quickly instead of only once a year. Supervisors should meet with each of their direct reports at least once a month. At times new business is brought in and your first indication of that is a person on the phone calling in. A team meeting every once in a while would be helpful as well.