Assurant Customer Care Specialist Reviews | Glassdoor

Assurant Customer Care Specialist Reviews

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Customer Care Specialist

2.9
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Alan Colberg
2 Ratings

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Pros
  • "Flexibility with work from home policy (although seems inconsistent by team)" (in 87 reviews)

  • "Schedule/Atmosphere/Activities/Work-life Balance/Location/Clean Facility/Charity Work/Sports/Cafeteria on Site" (in 51 reviews)

Cons
More Pros and Cons

  1. "Customer Care Specialist"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Customer Care Specialist in Plymouth, MN
    Former Employee - Customer Care Specialist in Plymouth, MN
    No opinion of CEO

    I worked at Assurant full-time

    Pros

    Friendly Coworkers, wages, benefits, 401K, bonus, stock options

    Cons

    Health Insurance put on the health exchange market

    Advice to Management

    Make better business decisions for the company


  2. "They feed you all the great stuff in the beginning..."

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Customer Care Specialist in Duluth, GA
    Current Employee - Customer Care Specialist in Duluth, GA
    Doesn't Recommend
    Negative Outlook
    No opinion of CEO

    I have been working at Assurant full-time (Less than a year)

    Pros

    Very close to my home, dress code business causal, love my coworkers, benefits, pto options, decent cafeteria a lil slow, decent break room.

    Cons

    Management management management! Super strict adherence, training, pay, no parking, job security. No schedule changes even though they promote work life balance.

    Advice to Management

    Stop the favoritism. You often hear management huddling and gossiping. I'm having family issues in which I'm requesting an earlier shift and I'm jumping through hoops for no response. Not consistent on adherence guidelines. One manager tells a team something but your manager tells you different. The training you get doesn't prepare you for on the floor & the homeowners talk to you crazy 85% of the time. The parking is terrible takes an extra 3-4 mins just to find a spot. Constantly firing ppl with no warning. With Georgia being a right to work state you can literally come in one day and your desk be cleared. Ppl are quitting left and right cause of all of the above which then makes it harder on everyone else. Pay us more and we might be able to overlook all the chaos.

  3. "Great compa y, bad management"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Customer Care Specialist in Florence, SC
    Former Employee - Customer Care Specialist in Florence, SC
    Recommends
    Neutral Outlook
    No opinion of CEO

    I worked at Assurant full-time (Less than a year)

    Pros

    Great platform to learn and understand customer service. Multiple inner clients allows the ability to work with many companies nationwide on all financial platforms. Great pay compared to other CSR companies in the area. Benefits begin right away.

    Cons

    Too many managers that you have limited access to outside of inter office chat software. Managers are only concerned with their own numbers and not the root of questions or issues. So you're given just enough to leave them alone. Questions are distributed to veteran reps and not managers.

    Advice to Management

    Follow the true open door policy and standards. Create more team building exercises or events. There is no reason to have 40 people on 1 team and none are allowed to leave their desk.


  4. "Customer Care Specialist"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Customer Care Specialist in Milwaukee, WI
    Former Employee - Customer Care Specialist in Milwaukee, WI
    Recommends
    Neutral Outlook
    Approves of CEO

    I worked at Assurant full-time (More than 10 years)

    Pros

    Pay, Benefits, 401-K, Vacation Time

    Cons

    None really, other than Assurant Health exiting the Health Insurance Market.

    Advice to Management

    Too bad the Temporary Short Term Insurance Product was eliminated. Many people liked the coverage and wanted to reapply.


  5. "Senior Customer service specialist"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Senior Customer Care Specialist in Duluth, GA
    Former Employee - Senior Customer Care Specialist in Duluth, GA
    Recommends
    Positive Outlook
    Approves of CEO

    Pros

    Family oriented, great benefits, lots of employee engaged events to boost morale.

    Cons

    Unit managers can be unprofessional and show favoritism.

    Advice to Management

    Increase opportunity for professional development.


  6. "Customer Service"

    StarStarStarStarStar
    • Work/Life Balance
    • Career Opportunities
    • Comp & Benefits
    Current Employee - Customer Care Specialist/Information Operator in Las Vegas, NV
    Current Employee - Customer Care Specialist/Information Operator in Las Vegas, NV

    I have been working at Assurant full-time (More than 5 years)

    Pros

    One of the best companies I have worked for in the Midwest.

    Cons

    Company closing for business because of health care reform.


  7. "Customer Care Specialist"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Customer Care Specialist in Florence, SC
    Former Employee - Customer Care Specialist in Florence, SC

    I worked at Assurant (More than a year)

    Pros

    The pay was decent for the area. Full benefits.

    Cons

    Overworked. Upward mobility is a long and tedious process.

  8. "unsteady job"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Senior Customer Care Specialist in Duluth, GA
    Current Employee - Senior Customer Care Specialist in Duluth, GA
    Doesn't Recommend
    Disapproves of CEO

    I have been working at Assurant (Less than a year)

    Pros

    its a job but unsteady

    Cons

    revolving door employment, not good

    Advice to Management

    stop laying off workers making more work for current employees


  9. "good company"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Customer Care Specialist in Duluth, GA
    Former Employee - Customer Care Specialist in Duluth, GA
    Recommends
    Neutral Outlook
    No opinion of CEO

    I worked at Assurant full-time (More than a year)

    Pros

    Assurant is a good company especially for customer service entry level employees who need to learn the ropes. You will have a few weeks of training and have plenty of opportunity to learn from a seasoned employee before being on the floor alone.

    Cons

    scheduled breaks are important, everything is timed
    no real room for advancement or salary increases
    you have to work many weekends and some late evenings (overtime)


  10. "I have learned a lot"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Customer Care Specialist in Duluth, GA
    Current Employee - Customer Care Specialist in Duluth, GA
    Recommends
    Negative Outlook
    No opinion of CEO

    I have been working at Assurant full-time (More than 3 years)

    Pros

    The pay is decent to start. Bonus is a plus. Coworkers and team leads are for the most part, supportive.

    Cons

    Lack of management knowledge, multiple duties, no pay increase and QA is inconsistent. There should be legitimate shift bids based on the employees performance as well as company needs. Why must the pay days be semi monthly?

    Advice to Management

    You have to mandate that management know what their employees do. How can you effectively manage a team if you do not even know the job. There has to be some consistency with quality assurance, why are there different QA agents every month? If all procedural aspects have been met, the accounts are updated correctly, and the CSR's tone was pleasant, then the calls are being graded on "matter of opinion". I understand the need to give the absolute best customer service, it should be expected, but do I also have to do a handstand while I take calls? You all expect an awful lot from your employees, and you have great employees by the way, but we do feel unappreciated most of the time.