Assurant Employee Benefits Reviews | Glassdoor

Assurant Employee Benefits Reviews

Updated December 7, 2016
76 reviews

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Full-time Part-time

3.5
Star Star Star Star Star
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John S. Roberts
30 Ratings

76 Employee Reviews

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Pros
  • Customer and employee focus made this a great place to work (in 4 reviews)

  • Flexible schedule, great benefits, great perks, work from home available, fun coworkers, fun environment, (in 3 reviews)

Cons
  • Sun Life bought them out so I hope that fixes the issue (in 4 reviews)

  • They should have a system in place where every x calls you take above the norm you get a higher pay rate for that pay period (in 2 reviews)

More Pros and Cons

  1. "Regional Enrollment Manager"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee in Kansas City, MO
    Former Employee - Anonymous Employee in Kansas City, MO
    Recommends
    Negative Outlook
    Approves of CEO

    I worked at Assurant Employee Benefits (More than 5 years)

    Pros

    Professional development, fitness facility, one paid day off a year for volunteer work, Mentor program, great KC location

    Cons

    A lot of change without consistent communication to staff.


  2. "Great place to work"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee in Kansas City, MO
    Former Employee - Anonymous Employee in Kansas City, MO
    Recommends
    Positive Outlook
    Approves of CEO

    I worked at Assurant Employee Benefits full-time (More than a year)

    Pros

    Great people to work with.

    Cons

    Pay is not great but enough

    Advice to Management

    Provide more chance for advancement


  3. "dental claims associate"

    Star Star Star Star Star
    • Work/Life Balance
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Dental Claims Associate in Kansas City, MO
    Current Employee - Dental Claims Associate in Kansas City, MO

    I have been working at Assurant Employee Benefits (More than a year)

    Pros

    great vacation package, benefits ok

    Cons

    need more help, to provide better customer service

    Advice to Management

    more structured training


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  5. "VP National Accounts"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Vice President National Accounts in Birmingham, AL
    Former Employee - Vice President National Accounts in Birmingham, AL
    Recommends
    Neutral Outlook
    Disapproves of CEO

    I worked at Assurant Employee Benefits full-time (More than 10 years)

    Pros

    The company was well managed with a senior management team dedicated to empowering all employees to do their jobs effectively

    Cons

    The company changed strategic vision too often, leaving employees confused about the direction of the company

    Advice to Management

    Focus on a strategic vision and stick to it, modify as the economy and market changes, but don't go in and out of the markets.


  6. "Strategic Account Manager"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee in Kansas City, MO
    Former Employee - Anonymous Employee in Kansas City, MO
    Recommends
    Negative Outlook
    Approves of CEO

    I worked at Assurant Employee Benefits full-time (More than 8 years)

    Pros

    Incredible leadership with strategic vision for sustainable growth. They seek employee input and make positive changes for results.

    Cons

    They were just sold to another carrier. The amazing culture of AEB fetched a good price for AIZ which suffered after Assurant Health had to close its doors. Too bad.

    Advice to Management

    New management should take advantage of the rich strategic leadership resources to grow new combined employee teams.


  7. "Good for just needing a job. Not for long term."

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Dental Claims Analyst in Kansas City, MO
    Current Employee - Dental Claims Analyst in Kansas City, MO
    Doesn't Recommend
    Negative Outlook

    I have been working at Assurant Employee Benefits full-time (More than a year)

    Pros

    The job itself is easy enough once you get into the swing of it. It's a job, and you make money. Some of the people you work with are nice. There's a cafeteria, nurses station and workout facility on site.

    Sometimes flexible with you.

    Cons

    You do the same thing, everyday. Yes you have a little bit of a "different" day when you get different types of phone calls, but it's the same thing, all day everyday. It's essentially a glorified call center position. You spend your entire day on the phone, or for those "privileged" enough to know how to process claims, you can do that.

    You don't get recognized for when you do go above and beyond with the things they ask you to help with. If you happen to know anything additionally from the tedious phone calls you take daily, they will use that to their advantage and have you help with so much more - including training - with no additional pay or recognition.

    There is absolutely no room for advancement. The current supervisors were in their position you start off with for 6+ years before they moved up.

    There are empty promises with shift changes and the work from home option and many employees leave for this reason. You start off on a 10am-7pm schedule and it takes a while to move away from this shift.

    There aren't enough employees for the job - there is a high call volume everyday and there is a high turnover rate in this position.

    Advice to Management

    Implement a better system for recognizing your employees - they do not all perform the same job function even if they have the same job title. Management needs to do better at all being on the same page and to follow through with the "benefits" they claim to have.


  8. Helpful (1)

    "Assurant review"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - New Business Specialist in Kansas City, MO
    Former Employee - New Business Specialist in Kansas City, MO

    Pros

    They provided good benefits from the beginning, marched your 401k contributions (after a period of time and there was a max match), and there was a pension which seems pretty rare anymore.

    Cons

    I worked here for five years after college. It was a good job at first but it declined as time passed. You could be exceeding the "goals" but somehow they made you think no matter how hard you worked it was never good enough. Very heavily passed on "numbers" and not the quality of work. They also made you feel like you were in elementary school. They would pass out extra gum with something like thanks for the extra work. I also experienced a sticker board!!


  9. "Connection Specialist"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Customer Advocate in Kansas City, MO
    Current Employee - Customer Advocate in Kansas City, MO
    Doesn't Recommend
    Negative Outlook
    No opinion of CEO

    I have been working at Assurant Employee Benefits full-time (Less than a year)

    Pros

    Easy jobs, nothing too demanding, alot of turn over so you can get plenty of overtime

    Cons

    Poor training, poor benefits, never sure of their future. Sun Life bought them out so I hope that fixes the issue


  10. "New Business Specialist"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - New Business Coordinator in Edina, MN
    Former Employee - New Business Coordinator in Edina, MN
    Doesn't Recommend
    Negative Outlook
    No opinion of CEO

    I worked at Assurant Employee Benefits full-time (More than 8 years)

    Pros

    When you have a good team leader, things are great. They've got your back and will support you in any way they can.

    Great benefits package started on day one.

    I was always busy when I had high producing reps. Never bored and could work on my own team while we had the work to do.

    Working from home was fantastic.

    Cons

    When you have a poor team leader everything is miserable. They will send you to work on another team on a daily basis that you know nothing about, but here's a 10+ page instruction word doc so figure it out. If you have questions, everyone is too busy to help you. When you're caught doing it wrong, you're in trouble. Oh, and get it all done as fast as possible because it's all late already and there's a ton of other late cases.

    Training is weak from the get-go. Then when you have questions, no one who did the initial training wants to help you so you end up bothering your peers for help and they don't have time for that.

    Low annual pay raises. Based on what they think your merit is. If you've got a poor leader, they probably think you're not doing well in your job and will rate you as such thus limiting your potential for pay increase.

    Very little opportunity for advancement.

    Advice to Management

    Listen to your staff and don't punish them for honest feedback.

    Company has been sold and there is fear that people will lose their jobs. Some are really stressed about it and some have already checked out and are just waiting for a severance offering. Try to act like you're still concerned about your teams. Let your teams take care of their own work, that they know the inside and outs of extremely well, first.


  11. "CA Associate"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Ca Associate in Newport Beach, CA
    Current Employee - Ca Associate in Newport Beach, CA

    I have been working at Assurant Employee Benefits (More than a year)

    Pros

    Co-workers were good to work with.

    Cons

    Opportunities for advancement are limited.


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