Assurant Employee Benefits Reviews | Glassdoor

Assurant Employee Benefits Reviews

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3.5
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John S. Roberts
29 Ratings

77 Employee Reviews

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Pros
Cons
  • "No one cares if you're being harassed" (in 3 reviews)

More Pros and Cons

  1. "Officer"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee
    Doesn't Recommend
    Negative Outlook
    Approves of CEO

    I worked at Assurant Employee Benefits full-time

    Pros

    Customer and employee focus made this a great place to work.

    Cons

    Purchase by Sun Life with different goals and culture

    Advice to Management

    Continue what did before.


  2. "Dental Network Manager"

    StarStarStarStarStar
    Former Employee - Dental Network Manager in Kansas City, MO
    Former Employee - Dental Network Manager in Kansas City, MO
    Neutral Outlook
    No opinion of CEO

    I worked at Assurant Employee Benefits full-time (More than 8 years)

    Pros

    Great People, Training, great Teamwork

    Cons

    Quotas, Needed to give a chance to make up numbers, Sold company

  3. Helpful (1)

    "Going through many changes"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee in Kansas City, MO
    Former Employee - Anonymous Employee in Kansas City, MO
    Doesn't Recommend
    Negative Outlook

    I worked at Assurant Employee Benefits full-time (More than 10 years)

    Pros

    Good working environment prior to the Sun Life sale.

    Cons

    no one knows what the future will hold with the new owners


  4. "Regional Enrollment Manager"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee in Kansas City, MO
    Former Employee - Anonymous Employee in Kansas City, MO
    Recommends
    Negative Outlook
    Approves of CEO

    I worked at Assurant Employee Benefits (More than 5 years)

    Pros

    Professional development, fitness facility, one paid day off a year for volunteer work, Mentor program, great KC location

    Cons

    A lot of change without consistent communication to staff.


  5. "Multiple Positions"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    Pros

    None. Absolutely none that I can think of. Well, I guess it is better than being homeless and living under a bridge.

    Cons

    Tons. First rule: don't apply here. Second rule: if you did apply here and got hired, then run do not walk to another job. Management -- from CEO and Sr. VPs all the way down to Supervisors and Team Leaders are, with a very few exceptions, clueless. Sun Life, who purchased Assurant Employee Benefits, will eventually close this office and take all of the jobs to other already existing Sun Life locations.

    Advice to Management

    Go back to Business school. Or go to Business school in the first place.


  6. "Great place to work"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee in Kansas City, MO
    Former Employee - Anonymous Employee in Kansas City, MO
    Recommends
    Positive Outlook
    Approves of CEO

    I worked at Assurant Employee Benefits full-time (More than a year)

    Pros

    Great people to work with.

    Cons

    Pay is not great but enough

    Advice to Management

    Provide more chance for advancement


  7. "VP National Accounts"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Vice President National Accounts in Birmingham, AL
    Former Employee - Vice President National Accounts in Birmingham, AL
    Recommends
    Neutral Outlook
    Disapproves of CEO

    I worked at Assurant Employee Benefits full-time (More than 10 years)

    Pros

    The company was well managed with a senior management team dedicated to empowering all employees to do their jobs effectively

    Cons

    The company changed strategic vision too often, leaving employees confused about the direction of the company

    Advice to Management

    Focus on a strategic vision and stick to it, modify as the economy and market changes, but don't go in and out of the markets.

  8. "dental claims associate"

    StarStarStarStarStar
    • Work/Life Balance
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Dental Claims Associate in Kansas City, MO
    Current Employee - Dental Claims Associate in Kansas City, MO

    I have been working at Assurant Employee Benefits (More than a year)

    Pros

    great vacation package, benefits ok

    Cons

    need more help, to provide better customer service

    Advice to Management

    more structured training


  9. "Strategic Account Manager"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee in Kansas City, MO
    Former Employee - Anonymous Employee in Kansas City, MO
    Recommends
    Negative Outlook
    Approves of CEO

    I worked at Assurant Employee Benefits full-time (More than 8 years)

    Pros

    Incredible leadership with strategic vision for sustainable growth. They seek employee input and make positive changes for results.

    Cons

    They were just sold to another carrier. The amazing culture of AEB fetched a good price for AIZ which suffered after Assurant Health had to close its doors. Too bad.

    Advice to Management

    New management should take advantage of the rich strategic leadership resources to grow new combined employee teams.


  10. "Good for just needing a job. Not for long term."

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Dental Claims Analyst in Kansas City, MO
    Current Employee - Dental Claims Analyst in Kansas City, MO
    Doesn't Recommend
    Negative Outlook

    I have been working at Assurant Employee Benefits full-time (More than a year)

    Pros

    The job itself is easy enough once you get into the swing of it. It's a job, and you make money. Some of the people you work with are nice. There's a cafeteria, nurses station and workout facility on site.

    Sometimes flexible with you.

    Cons

    You do the same thing, everyday. Yes you have a little bit of a "different" day when you get different types of phone calls, but it's the same thing, all day everyday. It's essentially a glorified call center position. You spend your entire day on the phone, or for those "privileged" enough to know how to process claims, you can do that.

    You don't get recognized for when you do go above and beyond with the things they ask you to help with. If you happen to know anything additionally from the tedious phone calls you take daily, they will use that to their advantage and have you help with so much more - including training - with no additional pay or recognition.

    There is absolutely no room for advancement. The current supervisors were in their position you start off with for 6+ years before they moved up.

    There are empty promises with shift changes and the work from home option and many employees leave for this reason. You start off on a 10am-7pm schedule and it takes a while to move away from this shift.

    There aren't enough employees for the job - there is a high call volume everyday and there is a high turnover rate in this position.

    Advice to Management

    Implement a better system for recognizing your employees - they do not all perform the same job function even if they have the same job title. Management needs to do better at all being on the same page and to follow through with the "benefits" they claim to have.


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