Assurant Reviews | Glassdoor

Assurant Reviews

Updated October 18, 2017
1,143 reviews

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3.2
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Alan Colberg
159 Ratings

1,143 Employee Reviews

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  1. Helpful (4)

    "This is not a place for career, but if you are a yes boss person and need a paycheck can stay"

    StarStarStarStarStar
    • Work/Life Balance
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Lead Software Engineer
    Former Employee - Lead Software Engineer
    Doesn't Recommend
    No opinion of CEO

    Pros

    I was part of Assurant Solutions and all these comments are applicable to that unit.
    -An old fortune company,one of the biggest employers in Miami.
    -Stocks are good.
    -Some departments allow work from home one day per week

    Cons

    -A heavily politically charged environment
    -Incapable people move up just by playing politics and being an yes boss person.
    -Bias and partiality in recognitions.
    -If you land up as a lead engineer or business analyst and plan to grow eventually (HR or your manager will say this in interview) it never happens. So what you get as initial offer is what you have..
    -No bonuses, no big hikes
    -They had good HMO medical plans which were cost effective, which is no longer available and all you have is costly PPO's
    -There is a new managment in Assurant Solutions and this has changed the entire picture. Now focus is more on offshoring to reduce cost and layoff persons including employess with 20+ years in the same company.
    -The new management has brought in a bunch of folks from their old company along with them and few of the existing employees have played smart politics to be in their good books..Now politics is what's happening rather than real work.
    -IF you are a Java guru or any other technology then there is no room here for you any more..All technologies are now shifting towards Microsoft without even properly evaluating the merits of the technology for the business need. This also include Database technologies.
    -Consulting companies which had previous relation ship with the new management are now brought in without much evaluation or discussion.
    -Too much micromanagement by management and sometimes your peers who are buddies to top management boss around you.
    - You may not be consulted even on technical inputs in your own area and decisions will be taken behind closed doors between persons who have a rudimentary knowledge of technology.
    -There is no project management but only bossing around.
    -Unrealistic estimates most of the times.

    Advice to Management

    You can 't expect much from Assurant Solutions management any more , the earlier corporate (read Assurant,Inc NY) puts brakes on these folks, better it will be for the company.


  2. Helpful (2)

    "Be careful....not your fathers Assurant anymore!"

    StarStarStarStarStar
    • Work/Life Balance
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee in Saint Petersburg, FL
    Current Employee - Anonymous Employee in Saint Petersburg, FL
    Doesn't Recommend
    No opinion of CEO

    Pros

    Stock Purchase plan and 401K are great benefits
    Some really great fellow employees are still employed there

    Cons

    HR feedback dictates how far you go. Play the game, the further you go. Dont play, dont go any further. Upper management has little engagement with the actual workers. Some upper managers have no clue on what is actually going on in the business.....placed there due to "knowing someone higher up" is common practice.
    Most currently, they have started an internal "hit list" of those employees that they (and HR) deem to be not capable. Assessment made not on what they do, but future potential. Direct managers are FORCED to work on plans to get them out the door, even though they may think there is potential with the right direction.

    Advice to Management

    Be aware of what is really going in...you will or are loosing some really good employees.

  3. Helpful (1)

    "1"

    StarStarStarStarStar
    • Work/Life Balance
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Unit Manager in Atlanta, GA
    Former Employee - Unit Manager in Atlanta, GA
    Doesn't Recommend
    No opinion of CEO

    Pros

    Company had great benifits. Company has a good HR department

    Cons

    too much covering up of mistakes and no accountabilty

    Advice to Management

    stop getting rid of your middle management and start looking at you upper management interpersonal skills


  4. "Awful overworked used not appreciated for hard work"

    StarStarStarStarStar
    • Work/Life Balance
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Customer Care in Springfield, OH
    Former Employee - Customer Care in Springfield, OH
    Doesn't Recommend

    Pros

    Location, other employees, training ok

    Cons

    Management poor, Conditions worked until burned out, no help with clients, clients always unhappy on the phone with our work ethic, will not allow you to go to restroom or get water when needed unless on break or lunch Management has no clue what to do, poor pay for what you do and fire you before benefits begin. Many employees on medication for blood pressure due to work performance and fear of being fired on the spot. Glad I am out of there.

    Advice to Management

    work for 3 months then out of a job no help from management management has no education or disappear when needed clients suffer and we look stupid as employees. They lie to you about your performance and can you the next day


  5. Helpful (1)

    "Not a pleasant work experience"

    StarStarStarStarStar
    • Work/Life Balance
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Insurance Examiner in Miami, FL
    Former Employee - Insurance Examiner in Miami, FL
    Doesn't Recommend
    Disapproves of CEO

    Pros

    The company offers great benefits.

    Cons

    the management is not effective at all at providing staff with leadership.

    Advice to Management

    Think about the staff by listening to their suggestions for improvements. Maybe have an anonymous suggestion box in each department.


  6. "Overall pleasant, slow environment, difficult for advancement"

    StarStarStarStarStar
    • Work/Life Balance
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Sales Executive in Atlanta, GA
    Current Employee - Sales Executive in Atlanta, GA
    Doesn't Recommend
    No opinion of CEO

    Pros

    Benefits package
    Generous time off
    Pleasant co-workers

    Cons

    Poor opportunities for advancement within departments


  7. "terrible"

    StarStarStarStarStar
    • Work/Life Balance
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Customer Service Representative in Columbia, SC
    Former Employee - Customer Service Representative in Columbia, SC
    Doesn't Recommend
    No opinion of CEO

    Pros

    Most of the people are nice

    Cons

    People assigned to assist you as supervisors are poor. They run around all day doing nothing, and not available. Customers are allowed to say anything to you. You can't do anything but listen and take it.

    Advice to Management

    consider your employee feelings. Employee should at least be able to say "M'am or Sir, I will have to discontinue the call if you continue with the vulgar language." or something of the kind.

  8. Helpful (3)

    "RUN dont walk away from this place"

    StarStarStarStarStar
    • Work/Life Balance
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee in Milwaukee, WI
    Former Employee - Anonymous Employee in Milwaukee, WI
    Doesn't Recommend
    Disapproves of CEO

    Pros

    salary is better than industry average

    Cons

    worst place I have ever worked
    people cannot be trusted
    they will move your job to India
    no flexibility for time off

    Advice to Management

    There is no visible leadership at this company. I have never worked in such a dismal atmosphere and warn others to stay away


  9. "You're better off in a law firm - less pressure and more professionalism"

    StarStarStarStarStar
    • Work/Life Balance
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Attorney in Milwaukee, WI
    Current Employee - Attorney in Milwaukee, WI
    Doesn't Recommend
    Disapproves of CEO

    Pros

    Salary and benefits are decent. Located downtown Milwaukee. Building is well maintained. There are not too many positive things to say about Assurant Health.

    Cons

    Company does not care about employees. All jobs are being outsourced to India - even if you are still employed, it is only a matter of time. Your job is not safe - there are layoffs every 2-3 weeks. In the Legal Department, the General Counsel expects you to spend your free time doing charity work that looks good for her. Management in the legal dept is abysmal - semi-competent lawyers with zero management skills. Actually, "semi-competent" is too kind given the number of lawsuits the company is currently facing for their business practices (all approved by the legal dept).
    Company does not care about their customers - just take a look at the number of lawsuits they are facing.

    Advice to Management

    Hire some competent leaders - and try not to outsource them to India.


  10. Helpful (2)

    "NOT THE PLACE TO WORK IF YOU HAVE ISSUES WITH SELF WORTH"

    StarStarStarStarStar
    • Work/Life Balance
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee in Albany, OR
    Current Employee - Anonymous Employee in Albany, OR
    Doesn't Recommend

    Pros

    The employees are great, if it weren't for them, I think I would have been gone a long time ago.

    Cons

    This does not include supervisors or managers. Supervisors do not back the members of their team; they will create stories such as having feedback from other members of the team about a certain member that could be negative, but the team never gave such feedback. This "coaching" is used constantly and by different supervisors. They will tell you that you are doing a great job, however, they are keeping tabs of everything that can find that will have you terminated all the while stating they will back you. Everyone is scared to go or say anything to a supervisor because, this puts you on their watch list and as much as they say they will not retaliate against an employee, people are being walked out nearly every other day. I have lost all confidence in my self because of this treatment and I fear for my job and that I am useless to go somewhere else.

    I cannot talk for all of Assurant companies, this is only for the Albany, Or, callcenter.

    Advice to Management

    The employees are terrified of losing their jobs if they talk against their supervisor. Have a 3rd party come in without having any management involved so that the employees can be honest. The employees cannot trust their supervisors or the managers


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