Assurant Reviews | Glassdoor

Assurant Reviews

Updated March 26, 2017
777 reviews

Filter

Filter

Full-time Part-time

3.1
Star Star Star Star Star
Rating Trends Rating Trends
Recommend to a friend
Approve of CEO
(no image)
Alan Colberg
100 Ratings

777 Employee Reviews

Sort: Popular Rating Date

Pros
Cons
More Pros and Cons

  1. Helpful (4)

    "This is not a place for career, but if you are a yes boss person and need a paycheck can stay"

    Star Star Star Star Star
    • Work/Life Balance
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Lead Software Engineer
    Former Employee - Lead Software Engineer
    Doesn't Recommend
    No opinion of CEO

    Pros

    I was part of Assurant Solutions and all these comments are applicable to that unit.
    -An old fortune company,one of the biggest employers in Miami.
    -Stocks are good.
    -Some departments allow work from home one day per week

    Cons

    -A heavily politically charged environment
    -Incapable people move up just by playing politics and being an yes boss person.
    -Bias and partiality in recognitions.
    -If you land up as a lead engineer or business analyst and plan to grow eventually (HR or your manager will say this in interview) it never happens. So what you get as initial offer is what you have..
    -No bonuses, no big hikes
    -They had good HMO medical plans which were cost effective, which is no longer available and all you have is costly PPO's
    -There is a new managment in Assurant Solutions and this has changed the entire picture. Now focus is more on offshoring to reduce cost and layoff persons including employess with 20+ years in the same company.
    -The new management has brought in a bunch of folks from their old company along with them and few of the existing employees have played smart politics to be in their good books..Now politics is what's happening rather than real work.
    -IF you are a Java guru or any other technology then there is no room here for you any more..All technologies are now shifting towards Microsoft without even properly evaluating the merits of the technology for the business need. This also include Database technologies.
    -Consulting companies which had previous relation ship with the new management are now brought in without much evaluation or discussion.
    -Too much micromanagement by management and sometimes your peers who are buddies to top management boss around you.
    - You may not be consulted even on technical inputs in your own area and decisions will be taken behind closed doors between persons who have a rudimentary knowledge of technology.
    -There is no project management but only bossing around.
    -Unrealistic estimates most of the times.

    Advice to Management

    You can 't expect much from Assurant Solutions management any more , the earlier corporate (read Assurant,Inc NY) puts brakes on these folks, better it will be for the company.


  2. Helpful (2)

    "Be careful....not your fathers Assurant anymore!"

    Star Star Star Star Star
    • Work/Life Balance
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee in Saint Petersburg, FL
    Current Employee - Anonymous Employee in Saint Petersburg, FL
    Doesn't Recommend
    No opinion of CEO

    Pros

    Stock Purchase plan and 401K are great benefits
    Some really great fellow employees are still employed there

    Cons

    HR feedback dictates how far you go. Play the game, the further you go. Dont play, dont go any further. Upper management has little engagement with the actual workers. Some upper managers have no clue on what is actually going on in the business.....placed there due to "knowing someone higher up" is common practice.
    Most currently, they have started an internal "hit list" of those employees that they (and HR) deem to be not capable. Assessment made not on what they do, but future potential. Direct managers are FORCED to work on plans to get them out the door, even though they may think there is potential with the right direction.

    Advice to Management

    Be aware of what is really going in...you will or are loosing some really good employees.


  3. Helpful (1)

    "1"

    Star Star Star Star Star
    • Work/Life Balance
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Unit Manager in Atlanta, GA
    Former Employee - Unit Manager in Atlanta, GA
    Doesn't Recommend
    No opinion of CEO

    Pros

    Company had great benifits. Company has a good HR department

    Cons

    too much covering up of mistakes and no accountabilty

    Advice to Management

    stop getting rid of your middle management and start looking at you upper management interpersonal skills


  4. Is this helpful? The community relies on everyone sharing – Add Anonymous Review


  5. "Awful overworked used not appreciated for hard work"

    Star Star Star Star Star
    • Work/Life Balance
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Customer Care in Springfield, OH
    Former Employee - Customer Care in Springfield, OH
    Doesn't Recommend

    Pros

    Location, other employees, training ok

    Cons

    Management poor, Conditions worked until burned out, no help with clients, clients always unhappy on the phone with our work ethic, will not allow you to go to restroom or get water when needed unless on break or lunch Management has no clue what to do, poor pay for what you do and fire you before benefits begin. Many employees on medication for blood pressure due to work performance and fear of being fired on the spot. Glad I am out of there.

    Advice to Management

    work for 3 months then out of a job no help from management management has no education or disappear when needed clients suffer and we look stupid as employees. They lie to you about your performance and can you the next day


  6. Helpful (1)

    "Not a pleasant work experience"

    Star Star Star Star Star
    • Work/Life Balance
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Insurance Examiner in Miami, FL
    Former Employee - Insurance Examiner in Miami, FL
    Doesn't Recommend
    Disapproves of CEO

    Pros

    The company offers great benefits.

    Cons

    the management is not effective at all at providing staff with leadership.

    Advice to Management

    Think about the staff by listening to their suggestions for improvements. Maybe have an anonymous suggestion box in each department.


  7. "Overall pleasant, slow environment, difficult for advancement"

    Star Star Star Star Star
    • Work/Life Balance
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Sales Executive in Atlanta, GA
    Current Employee - Sales Executive in Atlanta, GA
    Doesn't Recommend
    No opinion of CEO

    Pros

    Benefits package
    Generous time off
    Pleasant co-workers

    Cons

    Poor opportunities for advancement within departments


  8. "terrible"

    Star Star Star Star Star
    • Work/Life Balance
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Customer Service Representative in Columbia, SC
    Former Employee - Customer Service Representative in Columbia, SC
    Doesn't Recommend
    No opinion of CEO

    Pros

    Most of the people are nice

    Cons

    People assigned to assist you as supervisors are poor. They run around all day doing nothing, and not available. Customers are allowed to say anything to you. You can't do anything but listen and take it.

    Advice to Management

    consider your employee feelings. Employee should at least be able to say "M'am or Sir, I will have to discontinue the call if you continue with the vulgar language." or something of the kind.


  9. Helpful (2)

    "NOT THE PLACE TO WORK IF YOU HAVE ISSUES WITH SELF WORTH"

    Star Star Star Star Star
    • Work/Life Balance
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee in Albany, OR
    Current Employee - Anonymous Employee in Albany, OR
    Doesn't Recommend

    Pros

    The employees are great, if it weren't for them, I think I would have been gone a long time ago.

    Cons

    This does not include supervisors or managers. Supervisors do not back the members of their team; they will create stories such as having feedback from other members of the team about a certain member that could be negative, but the team never gave such feedback. This "coaching" is used constantly and by different supervisors. They will tell you that you are doing a great job, however, they are keeping tabs of everything that can find that will have you terminated all the while stating they will back you. Everyone is scared to go or say anything to a supervisor because, this puts you on their watch list and as much as they say they will not retaliate against an employee, people are being walked out nearly every other day. I have lost all confidence in my self because of this treatment and I fear for my job and that I am useless to go somewhere else.

    I cannot talk for all of Assurant companies, this is only for the Albany, Or, callcenter.

    Advice to Management

    The employees are terrified of losing their jobs if they talk against their supervisor. Have a 3rd party come in without having any management involved so that the employees can be honest. The employees cannot trust their supervisors or the managers


  10. Helpful (1)

    "Not a great place to work if a person wants to grow with a company."

    Star Star Star Star Star
    • Work/Life Balance
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Insurance Specialist II in Duluth, GA
    Current Employee - Insurance Specialist II in Duluth, GA
    Doesn't Recommend

    Pros

    Great benefits and paid time off.

    Cons

    No employee recongnition. No motivation or feedback from management. Hard and extremely challenging to get promoted. No plans with manager to grow with the company.

    Advice to Management

    managers need to be more involved with the growth and developement with the employees.


  11. Helpful (3)

    "Very Stressful!"

    Star Star Star Star Star
    • Work/Life Balance
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Customer Associate II in Duluth, GA
    Former Employee - Customer Associate II in Duluth, GA
    Doesn't Recommend
    Disapproves of CEO

    Pros

    Money and benefits are good if you can put up with the atmosphere. Most employees friendly.

    Cons

    Some employees in call center would not have been employed by other companies for Customer Service; couldn't speak well nor write well. Under educated. Sometimes explosive atmosphere: 2 women employees shoving a maintenance worker to the floor for servicing rest room and hanging a closed sign. But, THEY needed to use that rest room when others were available. Belittling of employees in front of a group, false promises, very reactive, not proactive. Every thing seemed to be a 'fire'. No accountability by management or staff. HR very, very supportive of management and to heck with the employee. Managers always away in a meeting, left group to flounder except for a 'lead' rep who sometimes was slow to respond or not at all. Lack of continuation training and development--management didn't have time for it's employees! Dress code was in constant violation--some women looked at though they were dressed for the evening, complete with huge wigs, false eyelashes, revealing outfits, 6" spike heels; was an every day outfit for a lot of women. Business casual was the target. I saw flip flops, raggedy jeans and blouses. Only the men seemed to dress appropriately.

    Advice to Management

    Find a business unit that works, tear this one apart and start over. Hire people suited for the position. I had a 2 minute interview before being hired. HR didn't do final interview, 1st level managers did which I found strange.



Showing 777 of 806 reviews
Reset Filters