Assurant Reviews | Glassdoor

Assurant Reviews

Updated September 12, 2018
1,296 reviews

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3.1
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Alan Colberg
213 Ratings

1,296 Employee Reviews

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Pros
  • "Flexibility with work from home policy (although seems inconsistent by team)" (in 86 reviews)

  • "Good benefits; decent pay; work/life balance - enjoy working with my team and direct managers" (in 49 reviews)

Cons
More Pros and Cons

  1. Featured Review

    "Mitigation Specialist"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee
    Recommends
    Positive Outlook

    I have been working at Assurant full-time

    Pros

    allow remote employees, very open dialect with staff, great community, seeks advise from staff, always keeps employees up to date with current trends

    Cons

    The department I work for is part of the default mortgage industry. The default ebbs and flows so sometimes work is scarce or work is abundant.


  2. "An experience"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee
    Doesn't Recommend
    Negative Outlook
    No opinion of CEO

    I worked at Assurant full-time

    Pros

    It depends on who you work with

    Cons

    Inconsistent generally, in every way

    Advice to Management

    Treat people how you would like to be treated

  3. "amazing employer"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee
    Recommends
    Positive Outlook
    Approves of CEO

    I worked at Assurant part-time

    Pros

    The people I worked with were just the best. We had clear accountability and freedom to do our jobs at the same time. A lot of trust. And a lot of support to achieve in the best conditions, develop our roles and our skills.

    Cons

    the commute was tough but that's life.


  4. Helpful (2)

    "Atrocious"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Customer Service Representative in Addison, TX
    Current Employee - Customer Service Representative in Addison, TX
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    I have been working at Assurant (More than a year)

    Pros

    Not much. Decent PTO and managers are nice but upper corporate management is money hungry and very restrictive on budget.

    Cons

    A very broken customer service department and guidelines. Theres no morality with the customer and seem to take advantage.

    Advice to Management

    Reformat most procedures and improve in network providers. Claims processing is mediocre.


  5. "Awesome company to work for"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee in Atlanta, GA
    Current Employee - Anonymous Employee in Atlanta, GA
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Assurant full-time (More than 3 years)

    Pros

    I've been at the company for over 3 years, most employees have long tenures 10-40 years. The company culture is so much like a family. Everyone I have met or interacted with is always eager to help and contribute. I'm very fortunate to have had the bosses that I've had, great professionals and maybe even friends. As we go through our integration with Legacy TWG employees, I feel more and more happy to a part of this organization. Our new family members are also awesome people to work with, great professionals, extensive talent, kind human beings.

    Cons

    A minor downside might be that things are a bit slow to make happen. Our processes from hiring to product launch are sometimes tedious and long, but that's only because we're rigorous in researching and meticulous in deciding a strategy.

    Advice to Management

    We need more team meetings where we can interact face to face with the people we work with everyday.


  6. "Great Company"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Assistant in Miami, FL
    Former Employee - Assistant in Miami, FL
    Recommends
    Neutral Outlook
    No opinion of CEO

    I worked at Assurant full-time (More than 3 years)

    Pros

    Benefits are great family feel!

    Cons

    Difficult to move up within the organization.


  7. Helpful (3)

    "Team Lead"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee in Duluth, GA
    Former Employee - Anonymous Employee in Duluth, GA
    Doesn't Recommend
    Disapproves of CEO

    I worked at Assurant full-time (More than 5 years)

    Pros

    You can say you have a job. ** Do Not Work For Their Call Centers in Duluth or Roswell Area of Atlanta.**

    Cons

    The Company Rating on Glass Door was once holding at a 1.9 but I see Assurant has been busy posting some reviews of their own out here. The Call Center Culture is Toxic on a scale of 1 to10 with 10 being worst this place is a 15. If you are a Slacker and do just enough to meet minimum work production then you will shine in this environment. You will notice the workers are like zombies that are tethered to their phones typically for a 9hr shift that includes a 30 min Lunch break and 2 fifteen minute breaks. Of course this is not ample time off of the phones to soothe ones nerves from the barrage of daily calls. Anyone with a Manager Title is useless and are of no help. Promotions come from cronyism which continues to bring the Culture Down. The Managers have become complacent on doing as little as they can to keep their jobs. Assurant has a high turn over so if you are hired continue to look for gainful employment. HR is a joke, a hoot and a holler. Pick your discrimination and it is alive and thriving well within the Culture of Assurant.

    Advice to Management

    None because they don't listen to advice.

  8. "Ok I suppose"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Customer Service in Crewe, England (UK)
    Current Employee - Customer Service in Crewe, England (UK)
    Doesn't Recommend
    Negative Outlook
    No opinion of CEO

    I have been working at Assurant full-time (Less than a year)

    Pros

    The benefits and training is very good and it's all about what team you are in and what manager you have.

    Cons

    Some managers in the banking campaigns hate taking complaints! Always push you back makes the customer even more angry. Managers are never to be found on the floor always in the break out rooms which are really for the agents as we get the brunt! Hours are pretty rubbish, and can be a very catty place to work.

    Advice to Management

    Managers need to take the complaints can't keep pushing the agents back.


  9. "Assurant Review"

    StarStarStarStarStar
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at Assurant full-time

    Pros

    Good company to work for.

    Cons

    Far location from most of the metro.


  10. "Not bad"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    Pros

    Decent pay, good offices in a good location

    Cons

    Long hours, hard job, not everyone can spend all day on a phone


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