Assurant Reviews | Glassdoor

Assurant Reviews

Updated November 16, 2018
1,324 reviews

Filter

Filter

Full-timePart-time

1,324 Employee Reviews

Sort: PopularRatingDate

Pros
  • "Flexibility with work from home policy (although seems inconsistent by team)" (in 87 reviews)

  • "Schedule/Atmosphere/Activities/Work-life Balance/Location/Clean Facility/Charity Work/Sports/Cafeteria on Site" (in 51 reviews)

Cons
More Pros and Cons

  1. "Assurant Review"

    StarStarStarStarStar
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at Assurant full-time

    Pros

    Good company to work for.

    Cons

    Far location from most of the metro.


  2. "Not bad"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    Pros

    Decent pay, good offices in a good location

    Cons

    Long hours, hard job, not everyone can spend all day on a phone

  3. "Executive Compensation Analyst"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee
    Recommends

    I worked at Assurant full-time

    Pros

    Sr. Management, work flexibility, great growth opportunities

    Cons

    I can not think of anything negative


  4. "Operations Analyst"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Operations Analyst in Miami, FL
    Former Employee - Operations Analyst in Miami, FL
    Recommends
    Positive Outlook
    Approves of CEO

    I worked at Assurant full-time (More than 8 years)

    Pros

    Professional evironment throughout the organization

    Cons

    No team work from magement

    Advice to Management

    Cultivate raport and allow people to grow without restrictions.


  5. "Technologically behind"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - BI Analyst in Miami, FL
    Current Employee - BI Analyst in Miami, FL

    I have been working at Assurant full-time (More than 10 years)

    Pros

    Not micro-managed in tasks and duties, and decent fellow team members

    Cons

    a tight budget and corporate politics


  6. Helpful (1)

    "Chase Customer Case"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Customer Care in Duluth, GA
    Former Employee - Customer Care in Duluth, GA
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    I worked at Assurant full-time (Less than a year)

    Pros

    Onsite parking and the benefits were sufficient

    Cons

    I knew from the very beginning this job wasn’t for me, but bills still needed to be paid. I resigned after about 4 months. I just could take it; the training was very poor, the Micromanaging, Metrics were almost impossible to meet especially adherence I worked a 10 hour shift and they were trying to get me to work through lunchs and breaks. Many of the Supervisors were very unprofessional and loud. The company has an extremely high turnover rate and job stability is way too important to me. The call volume was ridiculous, 10 hours of back to back calls, I was over worked and underpaid.

    Advice to Management

    Assurant needs better training, wages need to be better because the work I was doing was specialist work but with a customer care job title and management needs to be professional and willing to help.


  7. "Compliance Review Appraiser"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Compliance Review Appraiser in Denton, TX
    Current Employee - Compliance Review Appraiser in Denton, TX
    Recommends
    Positive Outlook
    No opinion of CEO

    I have been working at Assurant full-time (More than 5 years)

    Pros

    Flexible work arrangements, supportive managers and staff

    Cons

    Haven’t had much opportunity for vertical advancement

  8. Helpful (2)

    "It's a job not a career for most."

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee
    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO

    I have been working at Assurant full-time (More than 8 years)

    Pros

    Steady income if you are a full time employee.

    Cons

    Lack of proper training
    No qualified leadership. Managers either have great people skills and no technical knowledge, poor people skills and a wealth of knowledge or they lack both. Associates tend to have very little faith in their management teams. Problems are often overlooked and ignored.

    Advice to Management

    Stop hiring/promoting people because they are friends or it's convenient. Teach your managers leadership skills


  9. "Customer Care Specialist"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Customer Service Representative in Scottsdale, AZ
    Former Employee - Customer Service Representative in Scottsdale, AZ
    Doesn't Recommend
    Positive Outlook
    Approves of CEO

    I worked at Assurant full-time (Less than a year)

    Pros

    Some of the team leads are friendly and supportive. If you are a top performer there are opportunities for advancement.

    Cons

    Nepotism, micromanagement, tedious boring work, poor pay, unrealistic performance expectations; if you don’t catch on within the first week you’re canned. The demands of the job and expectations of flawless metrics and adherence to a strict schedule are comparable to the military but for a pittance of a couple thousand a month after taxes. Management doesn’t help to resolve issues until a situation is serious. My first paycheck never came. That was a month ago. I still don’t have it. This company professes to be a supportive family culture but in practice demonstrates little to no respect for its entry level employees.

    The atmosphere is too quiet, serious, and patrolled by control freak tenured employees. The ergo chairs don’t adjust and Herman Miller’s economy design is hard, stiff, and confining. I left with compromised lower back condition after a short while. There’s nowhere to get enough privacy on break or lunch either. There are no games or comfortable lounges.

    They don’t appear to attract and keep many people. Since lateness or absenteeism are like a felony I don’t think many survive to long term employment.

    Unless you really need a job and you’ve got an offer, do yourself a favor and steer clear until you find a better place.

    Advice to Management

    Actions speak louder than words: Stop saying how much you care about your employees and start demonstrating a little genuine mindful consideration of their needs.


  10. Helpful (2)

    "Atrocious"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Customer Service Representative in Addison, TX
    Current Employee - Customer Service Representative in Addison, TX
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    I have been working at Assurant (More than a year)

    Pros

    Not much. Decent PTO and managers are nice but upper corporate management is money hungry and very restrictive on budget.

    Cons

    A very broken customer service department and guidelines. Theres no morality with the customer and seem to take advantage.

    Advice to Management

    Reformat most procedures and improve in network providers. Claims processing is mediocre.


Showing 1,324 of 1,383 reviews
Reset Filters