Assurant Reviews | Glassdoor

Assurant Reviews

Updated August 17, 2017
1,101 reviews

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1,101 Employee Reviews

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  1. "Code Compliance Coordinator"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee in Austin, TX
    Former Employee - Anonymous Employee in Austin, TX
    Recommends
    Neutral Outlook
    No opinion of CEO

    I worked at Assurant part-time

    Pros

    Flexible Schedule, professional environment, opportunities for promotion

    Cons

    frequent lay-offs, inexperienced middle management,


  2. "Program Manager"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Program Manager in Atlanta, GA
    Current Employee - Program Manager in Atlanta, GA
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Assurant full-time (More than 5 years)

    Pros

    Integrity, Culture, Work from Home Schedule, Flexibility, Office Space

    Cons

    Long Hours, Cafeteria Food, Pay, Career Advancement

    Advice to Management

    Employees come first

  3. "Customer Care Specialist II"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Ccs II in Springfield, OH
    Former Employee - Ccs II in Springfield, OH
    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO

    I worked at Assurant full-time (More than 5 years)

    Pros

    The people I worked with.

    Cons

    Management and pay are lacking.

    Advice to Management

    Treat your employees as people and not just a number


  4. "Great company with good benefits."

    StarStarStarStarStar
    Former Employee - Customer Service Representative in Dallas, TX
    Former Employee - Customer Service Representative in Dallas, TX

    I worked at Assurant full-time (More than a year)

    Pros

    Good benefits, they understood when time off was needed, there were many supervisors so I can't speak for all but my supervisor was great.

    Cons

    The pay wasn't too good, I wish we would have gotten better raises. That's about it there wasn't much negative besides the pay.


  5. "Mediocre"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee
    Doesn't Recommend
    Neutral Outlook

    I have been working at Assurant full-time (More than a year)

    Pros

    Good work
    Good vacation/time off

    Cons

    No training
    Pushy management
    Basically no HR

    Advice to Management

    More training


  6. "Field Staff Adjuster"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Adjuster in Phoenix, AZ
    Former Employee - Adjuster in Phoenix, AZ
    Doesn't Recommend
    Negative Outlook
    Approves of CEO

    I worked at Assurant full-time (More than 8 years)

    Pros

    Work from home, company car with limited use allowed

    Cons

    The company Pension was eliminated, bonus eliminated.


  7. "Business in a death spiral"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Analyst in Austin, TX
    Former Employee - Analyst in Austin, TX
    Doesn't Recommend
    Negative Outlook
    No opinion of CEO

    I worked at Assurant full-time (More than 8 years)

    Pros

    Air conditioning
    Learn basic computer skills
    Good for people new to the workforce

    Cons

    Inept management
    Inexperience in field service industry
    No clear vision where the business is going
    Morbid workplace environment (working here will literally crush your soul)
    Mediocre pay
    Consistent downsizing
    All the people who built the business have fled
    No recognition for hard work or innovation

    Advice to Management

    This is for AFS (formerly Field Asset Services)

    Assurant is not a technology company. If you intend to keep pace in the 21st century, you have to invest in technology. When your IT department is using email software from the turn of the millennium, you have a problem. Whoever runs the IT at Assurant corporate is so incredibly inept it's embarrassing.

    The field servicing industry is extraordinarily complex, and the efforts to control that complexity have been meager at best. You need to spend millions on software, training, and process development to handle this. The only way this works fiscally is if you intend to corner the market at some point in the future by having the best technology - and therefore, best margins.

    Since Assurant is run by risk-averse actuaries, you probably won't be investing in technology. The smart thing now is to simply sell this business and write down the loss. Buy Low, sell Lower. Unless you think another housing crisis is coming. In which case, hold and pray.

  8. "Great company"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Vps Claims Adjuster I in Saint Petersburg, FL
    Current Employee - Vps Claims Adjuster I in Saint Petersburg, FL
    Recommends
    Positive Outlook
    No opinion of CEO

    I have been working at Assurant (Less than a year)

    Pros

    Great management. Great team members that help when they can

    Cons

    Callers can be frustrating at times


  9. "Material Processer 1"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Material Processor I in York, PA
    Current Employee - Material Processor I in York, PA
    Doesn't Recommend
    Positive Outlook
    No opinion of CEO

    I have been working at Assurant full-time (More than a year)

    Pros

    The diverse schedule. I work a 12 hour shift three days a week and have four days off.

    Cons

    Strict policies...not well organized...high turn over rate...I am the only person left out of my orientation group...communication is lacking. There seems to be quite a bit of favoritism such as many of the rules do not apply to everyone. The occurrence system they have seems to cause quite a few employees to lose their job...even if the employ is fantastic at his or her job...he or she has to be sure to clock into work and out of work with little mistake.

    Advice to Management

    Better communication...take the time to actually hear what an employee has to say it seems that everyone there is in such a rush...I realize that production is very important...however...it seem s that all management cares about are the numbers of production...


  10. "CSR"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee
    Doesn't Recommend

    I worked at Assurant full-time

    Pros

    It paid the bills and then staff was nice

    Cons

    The shifts fluctuated week to week


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