Assurant Reviews | Glassdoor

Assurant Reviews

Updated July 24, 2017
1,092 reviews

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1,092 Employee Reviews

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  1. Helpful (2)

    "Just started, okay place to work"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee in North York, PA
    Current Employee - Anonymous Employee in North York, PA
    No opinion of CEO

    I have been working at Assurant full-time

    Pros

    Decent job, pay and benefits okay

    Cons

    Takes at least 20 minutes to get out of parking lot at end of day because there is only one exit.


  2. "Customer Care Specialist"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at Assurant full-time

    Pros

    Benefits , pay, cafeteria, overtime, flexibility

    Cons

    Lack of training materials, not much opportunity for advancement

  3. "Fantastic Company"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee
    Recommends
    Positive Outlook
    Disapproves of CEO

    Pros

    Great benefits, kind co-workers, fair pay

    Cons

    Terrible Management and not much room for growth


  4. Helpful (1)

    "Awesome Benefits and Culture"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Talent Acquisition in Albany, OR
    Current Employee - Talent Acquisition in Albany, OR
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Assurant full-time (More than a year)

    Pros

    Comprehensive Benefit Package
    Advancement Opportunity
    Full Time Work
    Video Games in the Break Room
    Family Friendly Environment
    Management that Cares!
    BBQ's & Potlucks
    Games and Prize Giveaways
    Steady Employment
    Bonus Potential
    Performance Based Shift Bidding

    Cons

    No Cons! New management that are focused on making this the best place to work in Albany OR. Opportunity Opportunity Opportunity

    Advice to Management

    Keep up the good work! Love my job! Proud to recruit for a company that cares!


  5. "Friendly, Helpful Environment"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Loss Draft Specialist in Springfield, OH
    Current Employee - Loss Draft Specialist in Springfield, OH
    Recommends
    Positive Outlook
    No opinion of CEO

    I have been working at Assurant full-time (Less than a year)

    Pros

    If you're lucky like me, you'll have a wonderful unit manager, team lead, and senior specialist who are always available to talk if you have questions or concerns. It never feels awkward asking for help from any of them, and my manager always keeps me informed of anything I've asked her about previously.

    There are plenty of chances to learn something new. When I started in Feburary I was only working follow up claims but have since learned how to work several different other queues and am currently in charge of the GAP report for my team which is exciting.

    It's a pretty relaxed atmosphere in my department. The workflow is pretty easy and very rarely do I have to deal with escalated customers. As long as you pay attention and make the people on the other end of the phone feel like they're human beings, it's a relatively stress-free time.

    The days usually go by pretty fast.

    Upper management are very outgoing and approachable.

    The break rooms are fabulous! There's a cafeteria in the main building with a rotating menu of items to choose from, and then in the two other buildings there are (usually) fully stocked fridges with meals for breakfast and lunch, a variety of snacks, plenty of beverage options, a water and ice machine, a coffee machine with decaff and regular coffee, and even a fancy coffee maker with a variety of different k-cups for coffee, tea, or hot chocolate!

    Cons

    Sometimes the workload can be a bit stressful, especially if there is a high volume of escalated calls.

    Sometimes it feels like people in other departments don't pay attention to the notes when reviewing a claim, or will ignore proper procedures. The most frustrating part however is when someone will work a call for a claim and put extremely limited details in the notes they leave so it leaves you guessing what actually happened or what the customer was advised.

    Advice to Management

    Have employees pay closer attention to claim notes and advise they at least try to leave more details when logging calls.


  6. "Inspections"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee
    Approves of CEO

    I worked at Assurant full-time

    Pros

    Teams were great, once upon a time

    Cons

    Pay was good, but went down

    Advice to Management

    Take to the time to listen to the employees ideas...


  7. "It was a good place to work they did offer over time but not much."

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Quality Assurance in York, PA
    Former Employee - Quality Assurance in York, PA
    Recommends
    Neutral Outlook
    Approves of CEO

    I worked at Assurant full-time (Less than a year)

    Pros

    I loved the people I wokred with and it was a pretty good place to work.

    Cons

    They are very strict, with dress codes and shoes and jewelry. It was very hot in the factory

    Advice to Management

    None

  8. Helpful (1)

    "Great. I love my job."

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Technical Support Analyst in Albany, OR
    Current Employee - Technical Support Analyst in Albany, OR
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Assurant full-time (More than 3 years)

    Pros

    You feel valued. Great environment and team work. Good home/work balence.

    Cons

    I don't really have too many issues here at the moment.


  9. "Claims Associate"

    StarStarStarStarStar
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    I worked at Assurant full-time

    Pros

    Benefits, PTO, WAH, somewhat of a flexible schedule

    Cons

    Terrible annual raises, no room for growth, production environment is a rut, Assurant Health closed permanently.


  10. "Constantly striving to right size, figure out which business to be in and very unpredictable company revenues"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Customer Service
    Current Employee - Customer Service
    Doesn't Recommend
    Negative Outlook
    No opinion of CEO

    I have been working at Assurant full-time (More than 10 years)

    Pros

    Good benefits with significant time off opportunities

    Cons

    Says one thing and does the opposite. Constantly changing direction whether it is the business, the training (been through 5 iterations of leadership training in a short period of time) or management. There have been multiple, multiple RIF's, reorganizations, realignments as they try to figure out who they will be. Corporate communications and execution is weak at best as they announce initiatives or changes long after the date they became effective. This leads to a huge amount of discontent among rank and file employees.

    Advice to Management

    Pay more attention to the details in each of the businesses as you are missing many, many things that are going on and should NOT be happening.


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