Astea International Reviews | Glassdoor

Astea International Reviews

Updated August 19, 2017
14 reviews

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2.1
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Astea International Chairman and CEO Zack B. Bergreen
Zack B. Bergreen
11 Ratings

14 Employee Reviews

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  1. "Good products and unique culture"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Astea International full-time

    Pros

    Products and the technical team are pretty good however products take a lot of configuration to implement - it isn't out of the box - it is more like SAP or JDE where configs and tables need to be setup
    We have a great group of customers - once they are in production they tend to like the software since they get great productivity improvements
    Flexibility in roles - there are many things to get done and variety exists in the work
    Employees are helpful and work hard

    Cons

    Controlling environment - the VPs and above are so focused on attempting to control that they dont step back to find the innovation or higher level of value that exists
    Blaming people for problems when oftentimes the problems are organizational (the product or the lack of dev time that went into that part of the product)

    Advice to Management

    Improve the culture - so people don't feel they need


  2. Helpful (1)

    "OK for a stepping stone"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee
    Doesn't Recommend
    Neutral Outlook
    Disapproves of CEO

    I worked at Astea International full-time

    Pros

    There are pockets of fun people, who make the experience a lot better. The company runs lean which means there is opportunity for you to wear different hats if you are considering a lateral move or just want to try new things.

    Cons

    Performance reviews are never on time, not to mention you will never get your money's worth. Management can be very unprofessional. Benefits and compensation are below average.

    Advice to Management

    You have to listen to your employees and at least pretend to care. Pay them what they deserve.

  3. "Management Doesn't Care"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Former Employee in Horsham, PA
    Former Employee - Former Employee in Horsham, PA
    Doesn't Recommend
    Negative Outlook
    No opinion of CEO

    I worked at Astea International full-time (More than a year)

    Pros

    The other employees are really nice. They don't know there own worth or they wouldn't still be there. They run very lean; so if you enjoy a mountain of work without any appreciation, this place is perfect.

    Cons

    Management is concerned only with the company. The attitude from management is you are insignificant and if you don't enjoy being mistreated, then leave. Treatment of the employees is not universal. There is a select group that are treated better than the rest. PTO is average. Salary is average. 401(k) match is a joke (almost non-existent).
    If you have great new ideas that can help improve the business or culture, keep it to yourself. THEY DON"T CARE!

    Advice to Management

    Listen to your employees. Treat them like people. They can make or break a company. Be willing to change.


  4. Helpful (1)

    "Great Work Environment"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Programmer Analyst in Horsham, PA
    Current Employee - Programmer Analyst in Horsham, PA
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Astea International full-time (More than 10 years)

    Pros

    Great work environment with very talented and dedicated employees who strive for quality and perfection. Great workplace for individuals that can work both independently and as part of a team. Team members are very friendly and always eager to assist with solutions to complex problems. Business consultants are very knowledgeable in the service industry and come highly recommended.

    Cons

    I have no cons regarding Astea. Astea has a very supportive and encouraging team. Benefits are comparable to other organizations in the same region.

    Advice to Management

    Organization and processes have improved tremendously over the past few years. Employee moral has improved as a result.


  5. Helpful (3)

    "Bad combination of management arrogance & incompetence"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Vice President of Sales in San Francisco, CA
    Former Employee - Vice President of Sales in San Francisco, CA
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    Pros

    The have had some good products and customers that they have squandered.

    Cons

    Management is insular which they tout as an advantage. Management is out of touch with reality. Listen to the last 8 conference calls where they each say they are going to be profitable in 6 month. Since the CEO totally controls the company, no positive changes can be bade. He is often just nasty to employees thinking that will drive higher performance. The best people leave.

    Advice to Management

    The company value is really low -- it could be bought cheap if the CEO's ego would allow it. A competent management team COULD turn the company around and dramatically increase the company value. This should be done IMMEDIATELY before losing the best employees and key customers and before the product falls further behind.


  6. Helpful (5)

    "Feckless Leadership"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee
    Doesn't Recommend
    Disapproves of CEO

    I worked at Astea International full-time

    Pros

    As a business, they are required to contribute to the local tax base.

    Cons

    The management. An environment where the director level and above conduct themselves unprofessionally and without ethics. There behavior is simply disgraceful.

    Advice to Management

    Sell the company and resign.


  7. Helpful (4)

    "Top Down Feckless Leadership"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee in Horsham, PA
    Former Employee - Anonymous Employee in Horsham, PA
    Doesn't Recommend
    Disapproves of CEO

    I worked at Astea International full-time (More than 3 years)

    Pros

    Work facility has electricity and running water.

    Cons

    Draconian Environment.
    Archaic Management Philosophy.
    A publicly traded technology company that is operated like a rundown mom & pop family diner.

    Advice to Management

    Most of the management has limited exposure, or, has become complacent. Astea has been around since 1979, but why such a low stock value. In the golden age of technology, why didn't this company grow and prosper like so many others of its generation? It's not a sales problem or a product problem. It's a lack of imaginative thinking and customer service by the senior managers.

  8. Helpful (1)

    "Terrible Management and lack of respect for existing client base"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee
    Doesn't Recommend
    Disapproves of CEO

    I have been working at Astea International full-time

    Pros

    The people that work below the director level are qualified hard workers that strive to do their jobs correctly even when directed otherwise by the management team. These folks were a pleasure to work with.

    Cons

    The management team lacks too many required skills and qualities to list. Suffice it to say that the company will remain growth stagnant until major high level change occurs.

    Advice to Management

    Treat existing clients as well as you treat new clients so that you can retain your client base, which trends negatively on a yearly basis. Also, do something about the corporate culture as it is a very dismal work environment.


  9. Helpful (5)

    "Astea: The Beatings WIll Continue Until Morale Improves."

    StarStarStarStarStar
    • Work/Life Balance
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Customer Support in Horsham, PA
    Former Employee - Customer Support in Horsham, PA
    Doesn't Recommend
    Disapproves of CEO

    Pros

    Some very talented people in the staff and mangement positions. THey will be good contacts for you down the road as you network for better jobs in better companies. Use it as a stop-gap employer until a better job comes along. If you can survive the mental beat downs, you'll be able to handle almost any workplace.

    Cons

    The Owner does not care about people, treats people with disrespect. Many employees are merely hanging on and trying to survive another day without getting their heads handed to them for no good reason.

    Advice to Management

    Change Ownership to give control to someone who understands the people side of running a business.


  10. Helpful (3)

    "Fire them all!!"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee in London, England (UK)
    Former Employee - Anonymous Employee in London, England (UK)
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    I worked at Astea International full-time (More than a year)

    Pros

    Coffee and Bottled water when we had it. You get a pay check if they do payroll and the banks remembers to pay you.

    Cons

    Leadership. Some managers, Directors, and VPs have no clue. Instead of pulling the whole team together to figure out what is not working, they just fire people and blame them. More then 50% employee turnover rate since 2017 and year is not even over.

    Advice to Management

    Stop firing people, come up with a plan, and execute it!! How long will you continue to blame your employees for poor performance and get rid of them. Doesn't a director need to direct the work and help implement change? We have not had a single meeting to discuss how to improve things. All we see are fancy slides on powerpoint that mean nothing. Take 6 things that need to improve, and work on improving that. Don't sit around and expect things to change on their. No wonder the customers hate our service, and it take a quarter of a decade to make a sale.

    To people joining in EMEA, BEWARE! Software and IT skills are more valued in that place than being a respectful human. Too many sociopths, too many arguments, and you will be walked all over and management will do nothing. It's a place of old fading rock stars, and if you're not one of them, you don't matter at all. You're nothing.

    Create a culture. The company just has a culture of work, work, work, we don't care. They have no values. I have not come across a single one. Trust me, i looked. I have no idea what they value. Hard work does not get repaid. Work on Saturday and Sunday, they will just give you the time back. Not time and a half or double time.

    Work/Life Balance. You need to work sometimes 50-60 hours and get paid for 40. Wife or Husband will be upset with you for not coming home. They don't trust you to work from home.


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