Asurion Reviews in Houston, TX | Glassdoor

Asurion Houston Reviews

Updated July 24, 2017
40 reviews

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Houston, TX Area

2.5
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Asurion CEO Kevin Taweel
Kevin Taweel
13 Ratings

40 Employee Reviews

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Pros
  • Flexibility of schedule (Work from home) (in 138 reviews)

  • Great work-life balance with ability to WFH when needed (in 45 reviews)

Cons
  • Work/life balance can be an issue if you let it (in 61 reviews)

  • Work schedules no work life balance (in 25 reviews)

More Pros and Cons

  1. Helpful (1)

    "I love asurion but they are not very flexible especially for people with families"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Escalations Specialist in Houston, TX
    Current Employee - Escalations Specialist in Houston, TX
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Asurion full-time (More than a year)

    Pros

    I love interacting with the customers and all of my co-workers. They are always doing something fun on-site to keep employees involved and morale up. Even at home they email out games and team building exercises to keep morale up. Training was simple may need a bit more but it is a call center and things are ever changing so I kind of understand it is hard to teach everything in training...Besides you learn a lot more once you hit the phones. You get PTO and VTO depending on call volumes however VTO is not forces like some companies. Business casual/ casual dress. Some supervisors have their favorites and some should not be supervisors but you do have those supervisors that are awesome at their job

    Cons

    Trying to get a schedule change to accommodate things that go on in your life is like pulling teeth. Especially if you have a family that is not really taken into consideration but hey I guess its all based on business needs.

    Advice to Management

    Be a little more flexible with schedule changes and keep up the good work with boosting morale.

    Asurion Response

    Sep 26, 2014 – Asurion Glassdoor Team

    Thank you for your response. We love to hear that you are so happy with your position and enjoying different activities with your team. We encourage you to continue working with your leaders to... More


  2. "Very good company to work for"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Customer Service Representative in Houston, TX
    Former Employee - Customer Service Representative in Houston, TX
    Recommends
    Positive Outlook

    Pros

    the company has great benefits

    Cons

    Terribly the company has a High turn over rate

  3. Helpful (1)

    "Asurion is great"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Customer Escalations Specialist in Humble, TX
    Current Employee - Customer Escalations Specialist in Humble, TX
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Asurion full-time (More than a year)

    Pros

    Benefits, easy to get promoted if you are handling your business, the coaches are great for the most part and always willing to assist

    Cons

    work at home originally seems great but sometimes you just need that office interaction, if system goes down at home it is hard to be able to just go in office and compensate while the issue is getting repaired may cause you to loose hours for work

    Advice to Management

    Keep up the great work however look into more training maybe even longer training for reps to ensure that everyone is on the same page because a lot of times there is a lot of conflicting information.


  4. "Great company"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Sales Representative in Houston, TX
    Current Employee - Sales Representative in Houston, TX
    Recommends
    Negative Outlook

    I have been working at Asurion full-time (More than 3 years)

    Pros

    Great vacation and plenty of overtime.

    Cons

    Not much schedule flexibility for non management employees.


  5. "Bilingual Customer Service"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee in Houston, TX
    Current Employee - Anonymous Employee in Houston, TX
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Asurion full-time (More than a year)

    Pros

    Excellent Company Great Benefits

    Cons

    They do not cover for expenses for the work at home agents, you require high data internet and phone service but you pay 100%out of pocket


  6. Helpful (2)

    "very challenging but also very rewarding"

    StarStarStarStarStar
    • Work/Life Balance
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Customer Service Representative in Houston, TX
    Former Employee - Customer Service Representative in Houston, TX
    Recommends
    No opinion of CEO

    Pros

    overtime galore
    okay pay
    awesome bonus plans

    Cons

    very strict with absences and being late

    Advice to Management

    be more compasionate towards people and life situations


  7. Helpful (1)

    "Decent Place to Work"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Production Supervisor in Houston, TX
    Current Employee - Production Supervisor in Houston, TX
    Recommends
    Positive Outlook
    Disapproves of CEO

    I have been working at Asurion full-time (Less than a year)

    Pros

    Management definitely cares but sometimes lacks the ability to execute. A lot of young leaders at mid-level positions who need a lot of guidance.

    Cons

    The technology infrastructure has some significant opportunities. Systems experience significant latency and/or functionality issues on a near daily basis.

  8. "Good company but, do your research first"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Computer Help Desk Technician in Houston, TX
    Current Employee - Computer Help Desk Technician in Houston, TX
    Positive Outlook

    I have been working at Asurion (Less than a year)

    Pros

    Great Benefits, promotes from within. Good atmosphere

    Cons

    Lots of changes. But, you'll learn lots of area's


  9. "Customer Service Work at home"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Csr1 in Baytown, TX
    Current Employee - Csr1 in Baytown, TX
    Recommends
    Negative Outlook
    No opinion of CEO

    I have been working at Asurion (More than 3 years)

    Pros

    Able to work at home, and they do provide great training to work at home

    Cons

    Working for third party, so when they lose the contract with the line of business you are working on, there are lay offs

    Advice to Management

    Plan better to ensure that there is not chaos when you have to layoff people.


  10. "Young company good to work for a short period of time"

    StarStarStarStarStar
    • Work/Life Balance
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Supervisor in Houston, TX
    Former Employee - Supervisor in Houston, TX
    Doesn't Recommend
    No opinion of CEO

    Pros

    Lots of overtime
    Friendship on floor
    Easy job

    Cons

    Too many calls
    Spoiled customers asking for extra things
    Graveyard schedule

    Advice to Management

    None


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