Asurion Reviews in Houston, TX | Glassdoor

Asurion Houston Reviews

Updated July 24, 2017
40 reviews

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Houston, TX Area

2.5
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Asurion CEO Kevin Taweel
Kevin Taweel
13 Ratings

40 Employee Reviews

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Pros
  • Flexibility of schedule (Work from home) (in 138 reviews)

  • Great work-life balance with ability to WFH when needed (in 45 reviews)

Cons
  • Work/life balance can be an issue if you let it (in 61 reviews)

  • Work schedules no work life balance (in 25 reviews)

More Pros and Cons

  1. "A Fun Call Center"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Customer Service Representative and Bakup REceptinist/Mentor in Houston, TX
    Former Employee - Customer Service Representative and Bakup REceptinist/Mentor in Houston, TX
    Recommends
    Positive Outlook
    No opinion of CEO

    I worked at Asurion full-time

    Pros

    There were always contest going on. We celebrated almost any holiday you can think of such as : donut day, pizza day, administrative day, crazy sock day, PJ's to work day, Halloween, Christmas , Thanksgiving, all holidays. OT was always available most of the time. They try to hire form within.

    Cons

    I honestly just was tired of the back to back calls. or the grading scale for your calls.


  2. "Great job for those with no life"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Customer Service Representative in Houston, TX
    Current Employee - Customer Service Representative in Houston, TX
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    I have been working at Asurion full-time (More than 5 years)

    Pros

    Good Benefits
    Good training sessions
    Monthly bonus
    Monthly expectation was strict but fair, and based on call volume and top performers.

    Cons

    *You get Paid time off, but you can never use (to take even a 3 day vacation), as the calendar only goes out 30 days, and there is no time available. So basically you can only use it if you are absent which you are penalized for anyway.
    *Mandatory overtime, working 10 hours a day due to holidays.
    *Management, Coaches out of touch with teams. There were times where I had to wait weeks to even meet with a coach or supervisor and at one point when nearly 6 months with no acting supervisor to even help our team.
    *Very unorganized, at any point upper management was clueless to changes or any relevant information that was needed.
    *Asurion vs. their clients, there is little cooperation between the two. I spent days having to explain our policies vs. what was explained to the customer by their provider.
    *30 minute lunches, if you would like an hour to actually cook or eat food, you gotta beg your coach, to beg the forward planning group to agree that they can't justify someone to take potty break, microwave, and scarf food down in 30 minutes.
    *6 Month Mandatory shift bids, used to be 12 (which was great) but after you finally rearrange your life, you gotta change it again for another shift. (Good Luck)

    Advice to Management

    Hire more people, this way you can accomodate those who actually want to balance a work and personal lifestyle as you advertise on your website. Because for the last 3 years, it is now ultimately impossible for most of your employees.

  3. Helpful (1)

    "csr"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - CSR-1 in Houston, TX
    Current Employee - CSR-1 in Houston, TX

    I have been working at Asurion full-time (More than 3 years)

    Pros

    They work with your school schedule.

    Cons

    Management needs more experience personnel.

    Advice to Management

    Need better trainers.


  4. "Run like a Sweatshop"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Customer Service Representative in Houston, TX
    Current Employee - Customer Service Representative in Houston, TX
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    I have been working at Asurion full-time (Less than a year)

    Pros

    food, friendly environment, casual dress
    VTO/PTO
    possible bonuses

    Cons

    unorganized
    incompetent leadership
    horrible treatment from customers
    rules constantly change
    nearly impossible to meet bonus requirements
    high turnover
    shifts take up your whole day

    Advice to Management

    hire better supervisors
    pay more attention to your employees


  5. "Premier Support"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee in Houston, TX
    Current Employee - Anonymous Employee in Houston, TX
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Asurion full-time

    Pros

    Great working environment. Great Benefits. Flexible hours. Great place to learn and grow.

    Cons

    They watch everything you do.


  6. Helpful (1)

    "Stressful yet no compensation"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Customer Service Representative in Houston, TX
    Former Employee - Customer Service Representative in Houston, TX
    Doesn't Recommend
    Negative Outlook
    No opinion of CEO

    I worked at Asurion part-time (More than a year)

    Pros

    They offer benefits and 401 k. Secure area and building.

    Cons

    They offer no automatic paid time off or vacation and really strict attendance policy. Really high call volume ( I would usually take about 120 calls on an 8 hour shift) Very bad management. HR does not know company policy. Also there was a case of bed bugs in my section.

    Advice to Management

    When I started working for this company they a really cared for their employees. Now management is terrible they are way to strict with their attendance policy. You receive a write up following termination for not being above 94% attendance yet this company does not give you any vacation or sick time.


  7. Helpful (1)

    "Asurion experience was ok"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Customer Service Representative in Houston, TX
    Former Employee - Customer Service Representative in Houston, TX
    Negative Outlook
    No opinion of CEO

    I worked at Asurion full-time (Less than a year)

    Pros

    The work environment is very friendly co-workers are willing to help building provides a inside store for the convenient of those employees that have a 30 minute lunch break

    Cons

    Very low pay and training is a rush job the supervisors and trainers put to much pressure on new hires and grade them on the same Q and A as season employees

    Advice to Management

    Pay more

  8. Helpful (1)

    "Worst place every"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Customer Service Representative in Houston, TX
    Current Employee - Customer Service Representative in Houston, TX
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    I have been working at Asurion (Less than a year)

    Pros

    Benefits. That's the only thing that's is ok here but you have enough to pay for your co pay.

    Cons

    Beside the benefits this a horrible place to work. Especially with at&t. The att reps have no ideal what they are doing when selling the insurance and you get yelled at, crused out and even belittled. Expect nothing from your coaches to preach to you about bonusing because it helps them. I've only been here 4 months and it was the worst decision I ever made. Asurion and att can do a lot better if they worked together but they don't.


  9. Helpful (1)

    "Good Place for Starting"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee in Dayton, TX
    Current Employee - Anonymous Employee in Dayton, TX
    Doesn't Recommend
    Negative Outlook
    No opinion of CEO

    I have been working at Asurion full-time (Less than a year)

    Pros

    Easy access for VTO whenever needed, Callflow is pretty simple.

    Cons

    Selective in who gets to be moved within the company


  10. "Bilingual Customer Service"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee in Houston, TX
    Current Employee - Anonymous Employee in Houston, TX
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Asurion full-time (More than a year)

    Pros

    Excellent Company Great Benefits

    Cons

    They do not cover for expenses for the work at home agents, you require high data internet and phone service but you pay 100%out of pocket


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