Asurion Manager Reviews | Glassdoor

Asurion Manager Reviews

Updated February 17, 2017
82 reviews

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Manager

3.8
Star Star Star Star Star
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Asurion CEO Kevin Taweel
Kevin Taweel
37 Ratings

Employee Reviews

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Pros
Cons
  • There is a lot of work so the work life balance can be difficult (in 51 reviews)

  • Work schedules no work life balance (in 23 reviews)

More Pros and Cons

  1. "Great place to work"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Senior Manager, IT in Nashville, TN
    Current Employee - Senior Manager, IT in Nashville, TN
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Asurion full-time (More than 10 years)

    Pros

    Flexibility of schedule (Work from home)
    Culture
    Collaborative environment
    Lots of opportunity for advancement and learning new things

    Cons

    Frequent changes in leadership and reorgs


  2. "Not N.E.W."

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Project Manager in Sterling, VA
    Former Employee - Project Manager in Sterling, VA
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    I worked at Asurion full-time

    Pros

    Flexible schedule depending on your manager. Benefits good, but getting worse.

    Cons

    Joined N.E.W., a great company! N.E.W. was bought by Asurion and over the years it has gone downhill.


  3. "Operations Call Center Manager"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Operations Manager in Tupelo, MS
    Former Employee - Operations Manager in Tupelo, MS
    Recommends
    Positive Outlook
    Approves of CEO

    I worked at Asurion full-time (More than 8 years)

    Pros

    Benefits, abilities to learn and grow within the company.

    Cons

    Long hours, associate frustration, systems down


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  5. "Deceptive business practive"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Case Manager
    Former Employee - Case Manager
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    I worked at Asurion full-time (More than a year)

    Pros

    The ability to work from home

    Cons

    The job was initially presented as a permanent opportunity, and then found out later that was never the case. High expectations for low wages. Poor upper management who treats employees like trash. Constant threats to job security.

    Advice to Management

    Do not lie to your employees, we are adults we can take the truth. Also, just because someone works from home doesn't mean they shouldn't make at least the national average for a position.


  6. Helpful (1)

    "Soluto"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Operations Manager in Nashville, TN
    Current Employee - Operations Manager in Nashville, TN
    Recommends
    Negative Outlook
    Approves of CEO

    I have been working at Asurion full-time (More than 3 years)

    Pros

    Growing LOB. Lots of innovation. Fast paced.

    Cons

    Some Senior Managers shouldn't have been promoted. Lack maturity.

    Advice to Management

    Stop with the Org Realignments.


  7. "Sr. Manager"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Senior Manager in Nashville, TN
    Current Employee - Senior Manager in Nashville, TN
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Asurion full-time (More than 8 years)

    Pros

    Great work-life balance for management, comp is inline or above industry average for each region.

    Cons

    Although work-life balance is great, there are times it is extremely busy and workers must buckle down to deliver on deadlines or keep up with demand. Work hard to play hard.

    Advice to Management

    Strike the balance between management styles, it seems there are the two extremes and few in between, it is either micro-managing or the manager is left to his or her own. More general management classes to give a more consistent leadership would benefit the company as a whole in the long run.


  8. "Project Manager 4"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - IT Senior Project Manager
    Current Employee - IT Senior Project Manager
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Asurion full-time (More than 8 years)

    Pros

    Evolving technology and state of the art product offerings. A variety of challenging project types. Highly skilled co-workers working together to solution a product, service or technology platform. The ability to telecommute a portion of the week. Cuts down on drive time contributes to productivity.

    Cons

    Difficult to be considered for promotion. I have been with the company for 9 years and have consistently received excellent appraisals, yet is remains unclear to me how to advance my career within this organization.

    Advice to Management

    Allow PMs to have exposure to all levels of the organization. This 'may' increase awareness of a person's skills and talents at a higher level and could position for a promotion at some point in a career path.


  9. "Project Manager 4"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - IT Project Manager in Nash, TX
    Current Employee - IT Project Manager in Nash, TX
    Recommends
    Neutral Outlook
    Approves of CEO

    Pros

    Exceptionally talented peers and members of this company that are dedicated and motivated

    Cons

    If not controlled this dedication can take a toll on the personal life and family of the employee

    Advice to Management

    Keep up the good work, you lead by example.


  10. "Love what I do"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Product Manager
    Current Employee - Product Manager
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Asurion full-time (More than 8 years)

    Pros

    I've worked with Asurion for 8 years and started at the bottom as a CSR taking phone calls. I have continually had great leaders who pushed me to be the best that I could and show my potential to do more. I've since been promoted to a position outside of the contact center. The people are great and most times it feels like a family instead of a group of co-workers. The people really do care about each other. The benefits and work/life balance are also great in my opinion.

    Cons

    There is a lot of change right now due to restructuring of the organization. It is at times unsettling because you don't know who is going to be there at the end. It can also be hard sometimes to get things moved through approval processes so if that is part of your job, it takes some getting used to.

    Advice to Management

    Continue to keep everyone informed of the changes as they come and keep listening to your employees. Remember to keep looking at your current employee base before bringing in new people because there really are some untapped resources out there.


  11. "Great place to work at!"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Senior Manager in San Mateo, CA
    Current Employee - Senior Manager in San Mateo, CA
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Asurion full-time

    Pros

    a) Great culture and place to work .The leaders constantly focus on investing in employees and training and improving skillset .
    b) Ability to work and stay on top of the state of art technologies especially around applications on Mobile devices - Android & iOS
    c) Great office space and startup like environment that keeps people on their toes and motivated to bring out the best.

    Cons

    a) Would be good if there is more flexibility in wfh policies