Asurion Reviews | Glassdoor

Asurion Reviews

Updated January 22, 2018
1,330 reviews

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3.4
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Approve of CEO
Asurion CEO Kevin Taweel
Kevin Taweel
466 Ratings

1,330 Employee Reviews

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Pros
Cons
  • Work/life balance can be an issue if you let it (in 67 reviews)

  • Work schedules no work life balance (in 26 reviews)

More Pros and Cons

  1. "Great company to work for."

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Call Center Supervisor in Antioch, TN
    Current Employee - Call Center Supervisor in Antioch, TN
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Asurion full-time (Less than a year)

    Pros

    Asurion promotes a Positive culture, has great benefits and pay, is technology savvy, offers enhanced leadership training and development, gives growth opportunities for lower tiered employees.

    Cons

    If you’re a new supervisor, you may end up getting a later shift. Which is explained to you during the interview. However shifts rotate based on production metrics which allows you to bid for a better shift.

    Advice to Management

    Keep promoting the culture. You guys do a fabulous job.


  2. "Software Engineer 3"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Software Engineer III in Nashville, TN
    Current Employee - Software Engineer III in Nashville, TN
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Asurion full-time (More than 5 years)

    Pros

    Fast pace. Always working on something new. They provide training and certifications to keep talent educated with the latest technologies.

    Cons

    Work life balance. Demanding.

  3. Helpful (1)

    "Great company to work for"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Coach in Las Vegas, NV
    Current Employee - Coach in Las Vegas, NV
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Asurion full-time (More than 5 years)

    Pros

    A company that truly cares for its employees.

    Cons

    Corporate politics play a big part here. If you're not in with the right people you will never get promoted


  4. "Asurion is an amazing place to go work. They start off at 15.50"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Tech Support Representative in Phoenix, AZ
    Former Employee - Tech Support Representative in Phoenix, AZ
    Recommends
    Positive Outlook
    Approves of CEO

    I worked at Asurion full-time (More than 3 years)

    Pros

    Great friendly environment and they're always giving you free food and hosting cool events in the break room. You get ultra recognition Amazing, easy and if you have patience, you'll get paid easy money for no hard work and no sales. All the tools are laid out in front of you

    Cons

    If you like to slack, this job isn't for you. The managers don't play about meeting company requirements


  5. "Wonderful place to work."

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Wireless Technical Support PSS in Nashville, TN
    Current Employee - Wireless Technical Support PSS in Nashville, TN
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Asurion full-time (More than a year)

    Pros

    Great place for advancement. Wonderful company that believes in family and has your back always. All levels of staff make it easy to grow within the company.

    Cons

    Constant change. Shift bids whuch are done by rank of employee. Constant Change to bonus metric goals and what is expected. Hard to keep up.


  6. "Kronos Admin/Timekeeping"

    StarStarStarStarStar
    Current Employee - Kronos Administrative/Timekeeper in Nashville, TN
    Current Employee - Kronos Administrative/Timekeeper in Nashville, TN

    I have been working at Asurion full-time (More than 10 years)

    Pros

    Great company to work for!

    Cons

    I do not have any down side comments


  7. "Director of Marketing"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Director of Marketing in Nashville, TN
    Former Employee - Director of Marketing in Nashville, TN
    Recommends
    Positive Outlook
    No opinion of CEO

    I worked at Asurion full-time (More than 5 years)

    Pros

    Great people, good pay and challenging work

    Cons

    High client concentration - risk

  8. "Frontline"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Premier Support Technician in Nashville, TN
    Current Employee - Premier Support Technician in Nashville, TN
    Recommends
    Positive Outlook
    No opinion of CEO

    I have been working at Asurion full-time (More than a year)

    Pros

    Good training to be able to do well.

    Cons

    Not all locations have a great atmosphere. I like to be more than a number.

    Advice to Management

    Require random drug tests. Way too much illegal stuff going on.


  9. "Great pay but exhausting work"

    StarStarStarStarStar
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    I worked at Asurion full-time

    Pros

    Good pay and benefits, super friendly staff, and great break room

    Cons

    Very high call volume, mandatory overtime near holidays, mentally exhausting getting yelled at by customers all day.


  10. "Good place to work"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Operations Engineer I in Nashville, TN
    Current Employee - Operations Engineer I in Nashville, TN
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Asurion full-time (Less than a year)

    Pros

    Fairly generous time off
    Lots of room to advance your career

    Cons

    Some employees allowed to get away with things they should not


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