Asurion Reviews | Glassdoor

Asurion Reviews

Updated July 19, 2018
1,486 reviews

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3.7
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Tony Detter
14 Ratings

1,486 Employee Reviews

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Pros
  • "everything no complaints have been with the company over 3 years and love that I work from home" (in 150 reviews)

  • "Hard working team that still has a good work/life balance" (in 53 reviews)

Cons
  • "If you don't set your own boundaries, work/life balance can be difficult" (in 70 reviews)

  • "Work schedules no work life balance" (in 26 reviews)

More Pros and Cons

  1. Featured Review

    Helpful (21)

    "Pss"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Asurion full-time (Less than a year)

    Pros

    Love the hours and flexibility. The training is thorough and efficient. Pay is great and benefits after 30 days!

    Cons

    As you are not allowed to have devices on the floor, it makes some trouble shooting difficult when the customer is just as not familiar with their device as you are.

    Advice to Management

    All the coaches should be the same mentality and possess the same management style to maximize the success of the company... My coach is great and all of them should be just as encouraging and motivating

    Asurion Response

    Feb 8, 2018 – Digital Marketing Specialist

    We’re so glad to hear you’ve had a positive experience with Asurion. Thank you for taking the time to post a review and provide constructive feedback!


  2. "Premiere Solutions Support Tech"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee in Las Vegas, NV
    Current Employee - Anonymous Employee in Las Vegas, NV
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Asurion full-time

    Pros

    - set schedule
    - good pay
    - culture!

    Cons

    - how far it is from central Vegas :(

  3. "A great place to work and grow"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Web Engineer in San Mateo, CA
    Current Employee - Web Engineer in San Mateo, CA
    Recommends
    Positive Outlook
    No opinion of CEO

    I have been working at Asurion full-time (Less than a year)

    Pros

    Overall, the company really cares about investing in its human capital

    very collaborative culture
    great learning environment
    lots of resources for independent and peer learning

    the office has lots of open spaces with great views
    the break room has a pool table, ping pong table, and SNACKS!

    Cons

    I can't think of any


  4. "They care"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Asurion full-time (Less than a year)

    Pros

    A talented group of people to work with. Strong work-life balance. Products affect millions of users. Great Snacks.

    Cons

    I am relatively new and it seems to be great.

    Advice to Management

    Continue to keep the San Mateo culture alive!


  5. "Fun, Fast-Paced, Successful Organization"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Senior Director in Nashville, TN
    Current Employee - Senior Director in Nashville, TN
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Asurion full-time (More than 5 years)

    Pros

    Amazing people - smart, professional talent across the organization willing to partner at all levels

    Culture

    Innovative, growing, successful company

    Willing to invest in future products/technology to maintain competitive edge

    Commitment to Diversity & Inclusion

    Cons

    Highly matrixed organization which, at times, can make it harder to get things accomplished than it should. This has improved greatly in last couple of years and continues to improve.

    Advice to Management

    Continue to invest in leaders and leadership development - ensure all teams have strong leader/coach leading them.

    Continue to look for opportunities to diversify at all levels (especially most senior levels) of the organization.

    Continue to elevate the level of talent across the organization


  6. "Tech coach"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee in Nashville, TN
    Former Employee - Anonymous Employee in Nashville, TN
    Recommends
    Positive Outlook
    Approves of CEO

    I worked at Asurion full-time (Less than a year)

    Pros

    Great staff and leaders overall.

    Cons

    None that I could think of.

    Advice to Management

    Keep being great


  7. "Great company!!!"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Premier Support Technician in Antioch, TN
    Current Employee - Premier Support Technician in Antioch, TN
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Asurion full-time (Less than a year)

    Pros

    The instructions to obtain employment are very clear, and I know the simplicity in every step of the process

    Cons

    The process for employment is very thorough and somewhat lengthy.

  8. Helpful (1)

    "DRO"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Dro in Nashville, TN
    Current Employee - Dro in Nashville, TN
    Recommends
    Positive Outlook
    No opinion of CEO

    I have been working at Asurion full-time

    Pros

    I think Asurion is a great place to work because the of the opportunities that’s presented such as hiring for advanced positions within the company.

    Cons

    Some of the downsides for the company is the scheduling. You’re not provided the schedule until after training so therefore you don’t know the shifts nor the location you’ll be working.

    Advice to Management

    The only advice I would like to give is to be more forward about the company’s needs to allow the candidate to determine if the job is a good fit for their circumstances.


  9. "Bilingual tech support"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Bilingual Tech Support in Phoenix, AZ
    Current Employee - Bilingual Tech Support in Phoenix, AZ
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Asurion full-time (Less than a year)

    Pros

    Very fast step on hiring process

    Cons

    Downside is that there is no flaws to this company.


  10. Helpful (1)

    "Sr. Director Strategy"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Senior Director Marketing in Nashville, TN
    Current Employee - Senior Director Marketing in Nashville, TN
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Asurion full-time (Less than a year)

    Pros

    Incredibly open, innovative environment
    Strong future vision for the business that is clear to all
    Senior leadership commitment to the customer and operating with integrity

    Cons

    Highly matrixed organization sometimes makes it difficult to clearly understand roles and accountability


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