★
Asurion Reviews
Updated Dec 6, 2023
Filter by Topic
Remote Work
Work Life Balance
Compensation
Benefits
Career Development
Management
Culture
Coworkers
Workplace
Senior Leadership
Diversity & Inclusion
Covid 19
Clear All
Full-time, Part-time
English
Verify your email to use filters. Having problems? Resend email
Found 5,161 of over 5K reviews
51% Recommend to a Friend
54% Approve of CEO
Found 5,143 of over 5K reviews
Popular
- Popular
- Most Recent
- Highest Rating
- Lowest Rating
Recommend to a Friend
Approve of CEO
Tony Detter
1,737 Ratings
Top Review Highlights by Sentiment
Excerpts from user reviews, not authored by Glassdoor
Pros
- "The people are great and most times it feels like a family instead of a group of co" (in 222 reviews)
- "Excellent work/life balance with flexible work hours and work from home opportunities." (in 206 reviews)
Cons
- "no work life balance (be ready to work every holiday and be ready to get stuck with a shift that has weekends." (in 92 reviews)
- "No one is going to question it because most of their Coaches are internal hires with no leadership experience." (in 63 reviews)
Ratings by Demographics
This rating reflects the overall rating of Asurion and is not affected by filters.
- 5.0Oct 30, 2023Account ExecutiveCurrent Employee, more than 3 yearsLos Angeles, CA
Pros
Everyone is great to work with . Culture is amazing and core values is what keeps me forever grateful to be a part of the team
Cons
Can’t think of one to be honest
Asurion Response4wWe love hearing positive experiences from our current employees! Thanks for sharing!
- 2.0Nov 16, 2023Customer Service SpecialistFormer Employee, more than 3 yearsNashville, TN
Pros
The pay is wonderful! You get your hourly rate plus bonus for sales and meeting metrics.
Cons
It is very hard to achieve the monthly sales goals. When people have called in repeatedly they hear our sales pitch every time. Customers say no once, twice, three times before we can stop our pitch. Our coaches listen to our calls and rate them. They pick them apart with a fine tooth comb and yes they will say great job doing this or you did that perfectly, but they will also ask why you didn't get the sale and why you didn't ask them a fourth time etc. We were basically suppose to badger the customer until they give in and say yes. We were told it was no longer a customer service position, that it was now a SALES position. If you don't make your sales goal for a month, you get a warning. The next time a written warning and then you get terminated. When I was first hired you got to pick your own schedule, right down to when your breaks were. Now you have to bid on shifts and if your sales aren't meeting goal, you won't get anything close to what you need for a schedule.
3Asurion Response2wThank you for your review. We appreciate your feedback and will be sure to share your concerns with our team.
- 4.0Aug 28, 2023SupervisorFormer Employee, more than 8 yearsRussellville, AR
Pros
If your perform well and apply feedback, you’ll improve. Local culture can be very good with engaged management.
Cons
If the feedback is vague, non existent, or lacks direction, you are still responsible for your performance. Going above and beyond in other areas are not considered and equality of performance between team types and tenure are not considered. Pay is based on region not performance. Lack of accountability amongst teams site to site. Closure of sites. Lack of growth opportunities if not in Nashville.
1Asurion Response3moThank you for your review. We appreciate your feedback and will be sure to share your concerns with our team.
- 5.0Dec 6, 2023Field ExpertFormer EmployeeDenver, CO
Pros
Excellent onboarding & training process
Cons
This position has to sell home protection plan to 1 out of every 4 customers. I didn't enjoy sales
- 4.0Dec 5, 2023Group Product ManagerCurrent EmployeeNew York, NY
Pros
Culture is great and so are the people. Unlimited PTO
Cons
Compensation for tenured employees questionable
- 2.0Nov 25, 2023In Home ExpertFormer Employee, more than 1 yearOklahoma City, OK
Pros
4 day work weeks A decent amount of freedom
Cons
Using your own vehicle (you do get mileage reimbursement) You deal with a lot of angry customers. You’re micromanaged if you’re not a top performer. Strict call out policy. (Overly strict) PTO takes forever to accrue especially in your first two years. If you ask for a day off they automatically pull any PTO you have even if you don’t want to use it. No room for growth no matter how much they tell you there is.
Asurion Response2wWe are sorry to hear that your position with Asurion did not meet your expectations. We appreciate your feedback.
- 1.0Nov 15, 2023Field Service TechnicianCurrent Employee, less than 1 yearMinneapolis, MN
Pros
• You get a degree of autonomy and self-direction on the road and during service calls • Mileage reimbursement (sort-of) • Perks for good performance and/or meeting quotas
Cons
• Soooooo many middle-managers delivering conflicting info • Required use of personal vehicle • Online "trading" : 50,000 video modules that, and I'm sorry but it's true, you HAVE to skip or cheat at least a little to complete them all in the allotted time. You can't catch up by watching them outside of paid training hours, either. • The training seems to assume that you're a sociopath who has to be taught how to talk to people normally and feel emotions like empathy, interest, or compassion. • Like working for your high school yearbook committee (Ever felt motivated by that really enthusiastic and upbeat Cool Aid drinker who's doing a poor job of disguising their contempt for you by pantomiming a genial manner of discourse whilst sounding like a patronizing space-alien? Me either!)
Asurion Response2wThank you for your feedback. We are sorry your experience in your current role at Asurion has not been positive. We are working hard to make Asurion the best place and would welcome the chance to connect offline regarding your feedback.
- 5.0Oct 10, 2023CoachCurrent Employee, more than 1 yearBuffalo, NY
Pros
Best company I've ever had the opportunity to be a part of. As someone who was never a fan of the corporate world, I took a chance and found the one company that I believe will be my career for the rest of my employment life. I started as a part-time expert, worked my way to full-time and then made it to the coach level about 6 months ago. Plenty of opportunity if you apply the feedback you're given, show up every day and give it your all. Every person I've dealt with in the company from experts, to coaches, HR, SE, OM, Senior OM all the way up to Director have been fair, helpful and never discouraging. I would recommend this company to any and everybody who wants to make a good living at an honest company.
Cons
Literally not a single thing.
Asurion Response2moWe love hearing positive experiences from our current employees! Thanks for sharing!
- 4.0Nov 29, 2023Instructional DesignerCurrent Employee, more than 1 yearNashville, TN
Pros
I like coming in to see my coworkers! The work life balance and flexibility is great!
Cons
No fully remote option. No clear path for growth.
Asurion Response2wWe love hearing positive experiences from our current employees! Thanks for sharing!
- 5.0Nov 27, 2023Market SupervisorCurrent Employee
Pros
Great company to work with excellent benefits. Opportunities to earn extra commission
Cons
Get ready to work long hours
Asurion Response2wWe love hearing positive experiences from our current employees! Thanks for sharing!
Join the Asurion team
Asurion Reviews FAQs
Asurion has an overall rating of 3.3 out of 5, based on over 5,305 reviews left anonymously by employees. 51% of employees would recommend working at Asurion to a friend and 43% have a positive outlook for the business. This rating has decreased by -1% over the last 12 months.
51% of Asurion employees would recommend working there to a friend based on Glassdoor reviews. Employees also rated Asurion 3.1 out of 5 for work life balance, 3.2 for culture and values and 3.1 for career opportunities.
According to reviews on Glassdoor, employees commonly mention the pros of working at Asurion to be culture, career development, benefits and the cons to be senior leadership, management.
