Asurion Reviews | Glassdoor

Asurion Reviews

Updated September 19, 2018
1,577 reviews

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3.9
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Tony Detter
59 Ratings

1,577 Employee Reviews

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Pros
Cons
  • "If you don't set your own boundaries, work/life balance can be difficult" (in 71 reviews)

  • "Work schedules no work life balance" (in 26 reviews)

More Pros and Cons

  1. Featured Review

    Helpful (31)

    "Pss"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Asurion full-time (Less than a year)

    Pros

    Love the hours and flexibility. The training is thorough and efficient. Pay is great and benefits after 30 days!

    Cons

    As you are not allowed to have devices on the floor, it makes some trouble shooting difficult when the customer is just as not familiar with their device as you are.

    Advice to Management

    All the coaches should be the same mentality and possess the same management style to maximize the success of the company... My coach is great and all of them should be just as encouraging and motivating

    Asurion Response

    Feb 8, 2018 – Digital Marketing Specialist

    We’re so glad to hear you’ve had a positive experience with Asurion. Thank you for taking the time to post a review and provide constructive feedback!


  2. "Sur Specialist"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Sur Specialist in Smyrna, TN
    Current Employee - Sur Specialist in Smyrna, TN

    I have been working at Asurion full-time (Less than a year)

    Pros

    I am so grateful to be part of this great company. I been working for Asurion for 8 months and I am blown away by the growth opportunities this company offer to their employees. How fast you move up depend on each individual. I am treated well and recognized by my management for do what i am paid to do. Asurion is company that rewarded opportunity equally to their employees base on his or her individual knowledge about the position. I am thankful to be part of this wonderful place.

    Cons

    Attendance policies, when someone is late for something that is beyond his or her control, still points.

  3. "Cool place to work"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee
    Recommends
    Neutral Outlook
    No opinion of CEO

    I have been working at Asurion full-time

    Pros

    Fast paced with friendly coworkers.
    Good Salary

    Cons

    Some directors/managers aren't very good.


  4. "Review"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee
    Recommends
    Neutral Outlook
    No opinion of CEO

    I have been working at Asurion full-time

    Pros

    Great people! Great customer service skill!

    Cons

    I have No cons thus far

    Advice to Management

    No advice thus far


  5. "Welcoming experiance!"

    StarStarStarStarStar
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at Asurion full-time

    Pros

    Made to feel welcome from first interview.
    Everyone was very professional, kind, a and enjoyable to speak with.

    Cons

    Nothing I can think of that I would want to change at this point.

    Advice to Management

    Keep up the good work!


  6. "Life at Asurion"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Customer Care Representative in Antioch, TN
    Current Employee - Customer Care Representative in Antioch, TN
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Asurion full-time (More than a year)

    Pros

    positive Job culture
    room for growth and advancement
    encourages diversity

    Cons

    change in management
    promotions are chosen by favorites

    Advice to Management

    consistency is key


  7. "CSR"

    StarStarStarStarStar
    • Career Opportunities
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at Asurion full-time

    Pros

    Great Benefits. Company shows they apprecaite their employers.

    Cons

    Dealing with negative customers all day, and not being pay enough to deal with angry customers all day.

  8. "A work place to work and develop!!"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Premier Support Solutions Representative in Orlando, FL
    Current Employee - Premier Support Solutions Representative in Orlando, FL
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Asurion full-time (Less than a year)

    Pros

    Great company!!! Love the environment and the opportunities of growth is tangible!!!!

    Cons

    none what so ever !!


  9. "Premier Support Solutions Representative"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Premier Support Technician in Nashville, TN
    Current Employee - Premier Support Technician in Nashville, TN
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Asurion full-time (Less than a year)

    Pros

    I like the team work environment and opportunity to be trained in a school type of setting in order to succeed

    Cons

    I didn't foresee any disadvantages based on my first impression of the company.


  10. "Supervisor premier solutions"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee
    Recommends
    Positive Outlook

    I have been working at Asurion full-time

    Pros

    Great atmosphere, love the people there

    Cons

    I can’t think of any

    Advice to Management

    Just started so I don’t have much insight


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