Asurion Reviews | Glassdoor

Asurion Reviews

Updated September 23, 2017
1,235 reviews

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3.4
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Asurion CEO Kevin Taweel
Kevin Taweel
419 Ratings

1,235 Employee Reviews

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Pros
  • Flexibility of schedule (Work from home) (in 141 reviews)

  • Depending on the project work life balance can be vary (in 46 reviews)

Cons
  • Work/life balance can be an issue if you let it (in 63 reviews)

  • Work schedules no work life balance (in 24 reviews)

More Pros and Cons

  1. Featured Review

    Helpful (6)

    "Principal Software Engineer"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Principal Software Engineer in Nashville, TN
    Current Employee - Principal Software Engineer in Nashville, TN
    Recommends
    Positive Outlook
    Approves of CEO

    Pros

    The company offers challenging work with a lot of different cutting edge technologies so work never gets boring. Asurion provides opportunities to learn and develop new technologies, and I’ve worked on a number of projects that involved unique software development solutions that were pioneering in the field. We often work directly with vendors and partners to develop new solutions that are later provided to the general public so that other companies can leverage the same solutions in the future. The company provides a healthy collaborative environment, and solid opportunities for career and personal growth.

    Cons

    At times the pace of the work can be a challenge in itself where deadlines can be unrealistic. This has tapered in recent years, and this was more of an issue when the company growth rate was tripling year over year. The growth rate is still very strong, but it is at a much more manageable pace this days.

    Advice to Management

    Always allow flexibility in the work stream for unplanned work


  2. "Cell Phone Tech Support with an Extreme amount of Customer Service"

    StarStarStarStarStar
    • Work/Life Balance
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    I worked at Asurion full-time

    Pros

    It pays more than a lot of entry level call center positions
    Great Managers
    The company treats employees very well (free food) (other swag and discounts)
    Although they can be hard to get, you do get bonuses

    Cons

    Training was terrible (Boring Power Points)
    The call script is ridiculously long
    Cell Phone Tech Support, so you have to deal with calls from the General Public, resulting in some frustrating calls

    Advice to Management

    Training needs to be improved

  3. Helpful (1)

    "Excellent company"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - WAH Sales/Service Representative in Wah Keeney Park, CO
    Current Employee - WAH Sales/Service Representative in Wah Keeney Park, CO
    Recommends
    Positive Outlook

    I have been working at Asurion full-time (More than 3 years)

    Pros

    This really is a family first company and is fast paced and positive. Management really does care and the policies in place along with the methodology to utilize those policies makes this an amazing place to be a part of. Asurion truly is invested in the well-being of their employees and has put programs and policies in place to assist. Remember this is a call center enviromnent but both internal and external costomer satisfaction and growth is very important to Asurion management who embodies that belief and exemplifies toward employees on a daily basis. I am a work at home employee that has experienced the respect, positive attitude, and assistance in helping me grow without the preesure to ignore my family for this job. That is priceless in the type employment market that is currently out there. The benefits for employees along with the bonus structure is amazing.

    Cons

    This is a customer service environment. It is necessary to keep in mind that it can be stressful interacting with unhappy customers who can be unkind. The pressure to achieve call center stats is to be expected.

    Advice to Management

    I have experienced several types of managers in the two plus years i have been with Asurion. All but one of managers has been phenomenal. For the one that was not I wish there was a way to know of and utilize a process to share with upper management the information about coachings that were so negative and belittling that it impacted my performance drastically.


  4. Helpful (2)

    "Verizon Premiere Support"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Premier Solutions Support Technician - Verizon Help Desk Technician in Las Vegas, NV
    Former Employee - Premier Solutions Support Technician - Verizon Help Desk Technician in Las Vegas, NV
    Recommends
    Positive Outlook
    No opinion of CEO

    I worked at Asurion full-time (Less than a year)

    Pros

    Good start pay
    Great training program
    Upbeat positive work environment
    Lunch/Break Rooms are full of games and activities
    On site "honor " store for food and beverages

    Cons

    Very tight attendance policy
    Varying work shifts that can change
    Location in far northwest resulting in long commute for a lot of employees

    Advice to Management

    Training process needs to include intermediate training on computers and systems prior to taking live calls to allow new trainees time to get comfortable with the multitasking and learning search tools and technical aspects.


  5. Helpful (1)

    "Training"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee in Las Vegas, NV
    Former Employee - Anonymous Employee in Las Vegas, NV
    Recommends

    I worked at Asurion full-time (Less than a year)

    Pros

    Good benefits and incentives

    Cons

    Training they expect to much with little training


  6. "Not as good as it was"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Technical Support in Nashville, TN
    Current Employee - Technical Support in Nashville, TN
    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO

    I have been working at Asurion full-time (More than 3 years)

    Pros

    the pay is decent, good luck on getting full bonus

    Cons

    if you need help with something, good luck with that. NO SUPPORT Coaches are over worked.


  7. Helpful (2)

    "Work review"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - MDPP + in Phoenix, AZ
    Current Employee - MDPP + in Phoenix, AZ
    Recommends
    Positive Outlook
    No opinion of CEO

    I have been working at Asurion full-time (More than 3 years)

    Pros

    Benefits, good pay for what we do, great site environment.

    Cons

    Favoritism in terms of growing

  8. "Great Company"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Customer Service Representative in Houston, TX
    Current Employee - Customer Service Representative in Houston, TX
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Asurion full-time (More than 5 years)

    Pros

    Benefits and flexibility is the best Also earn monthly bonuses and incentives.

    Cons

    Have to do shift bids every 6 months to determine your work schedule. Your bid is Based on your stats.

    Advice to Management

    More opportunities


  9. "Stay away!!"

    StarStarStarStarStar
    Former Employee - Finance in Nashville, TN
    Former Employee - Finance in Nashville, TN

    I worked at Asurion full-time (Less than a year)

    Pros

    Benefits Hours Bonuses and Compensation

    Cons

    Working at this company is like middle and high school. Drama Drama Drama everyday. For as good as this company is the people and management make it looks bad. Its a very high turnover rate here in Nashville.


  10. Helpful (3)

    "PSS Frontline"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - PSS Technician in Orlando, FL
    Current Employee - PSS Technician in Orlando, FL
    Doesn't Recommend
    Negative Outlook
    No opinion of CEO

    I have been working at Asurion full-time (Less than a year)

    Pros

    Great atmosphere to work in.

    Cons

    Get to be popular in the environment and you'll be promoted rapidly even if you lack the skill for the position.

    Advice to Management

    Consider applicants on a case by case instead of hiring off popularity.


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