Asurion Reviews | Glassdoor

Asurion Reviews

Updated November 21, 2018
1,644 reviews

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4.0
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Tony Detter
97 Ratings

1,644 Employee Reviews

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Pros
  • "Another great asset is that you can work from home if all requirements are met" (in 160 reviews)

  • "Hard working team that still has a good work/life balance" (in 62 reviews)

Cons
  • "If you don't set your own boundaries, work/life balance can be difficult" (in 74 reviews)

  • "Work schedules no work life balance" (in 28 reviews)

More Pros and Cons

  1. Featured Review

    Helpful (37)

    "Pss"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Asurion full-time (Less than a year)

    Pros

    Love the hours and flexibility. The training is thorough and efficient. Pay is great and benefits after 30 days!

    Cons

    As you are not allowed to have devices on the floor, it makes some trouble shooting difficult when the customer is just as not familiar with their device as you are.

    Advice to Management

    All the coaches should be the same mentality and possess the same management style to maximize the success of the company... My coach is great and all of them should be just as encouraging and motivating

    Asurion Response

    Feb 8, 2018 – Digital Marketing Specialist

    We’re so glad to hear you’ve had a positive experience with Asurion. Thank you for taking the time to post a review and provide constructive feedback!


  2. "DRO"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Device Replacement in Nashville, TN
    Current Employee - Device Replacement in Nashville, TN
    Recommends
    Neutral Outlook
    No opinion of CEO

    I have been working at Asurion full-time (Less than a year)

    Pros

    Flexible even with a set schedule. Pay is good. Opportunity for advancement

    Cons

    None that I can think of right now

  3. "Great Job overall"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Bilingual Customer Service Representative in Houston, TX
    Former Employee - Bilingual Customer Service Representative in Houston, TX
    Recommends
    Positive Outlook
    No opinion of CEO

    I worked at Asurion (Less than a year)

    Pros

    Awesome working environment. great opportunity for advancement

    Cons

    too reliant on scripting. Not in-sync enough with the client, which affects both the customer and the employee .

    Advice to Management

    avoid blindsiding your employees.


  4. Helpful (1)

    "Account Executive"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee in Nashville, TN
    Current Employee - Anonymous Employee in Nashville, TN
    Doesn't Recommend
    Neutral Outlook
    Approves of CEO

    I have been working at Asurion full-time (More than 10 years)

    Pros

    My co-workers are excellent and the company is growing.

    Cons

    Not very many career opportunities for internal employees to advance.

    Advice to Management

    There are many talented people at Asurion. Develop your talent and promote from within.


  5. "Pay"

    StarStarStarStarStar
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee
    Recommends

    I have been working at Asurion full-time

    Pros

    The Bonuses with the company were nice.

    Cons

    Metrics were the worst aslways adding something without giving you more.


  6. "Great place to work"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee
    Recommends
    Positive Outlook
    Approves of CEO

    I worked at Asurion full-time

    Pros

    Fast Paced, Autonomy, Fantastic Team/peers, Pay, PTO policy

    Cons

    Can be political, Personally not passionate about product


  7. "Service Advisor"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - SERVICE ADVISOR in Crestview, FL
    Current Employee - SERVICE ADVISOR in Crestview, FL
    Recommends
    Positive Outlook
    No opinion of CEO

    I have been working at Asurion full-time (Less than a year)

    Pros

    Great atmosphere where we are all one team. Great benefits.

    Cons

    The point system is awful, you get a point and can't earn it back for a year . Nine points and your out.

    Advice to Management

    Change the point system to a more reasonable one. Points should be earned back with, perfect attendance for 30 days or by working over time. There are many incentives that can benefit the company and the employee for ex: if the employee has a customer compliment or just excels in performance why not reward the employee with a point gained back. I realize there are some who will try to take advantage of the point system, but I know there are single parents as myself who have things come up that are out of my control so I miss a day. I also know that when I come to work I do all I can to help the customer and our company to my best and fullest potential. I don't think that it is fair to have to be full of worry that you may lose a job that you absolutely love and give your all to if life happens and you have to lose a point.

  8. "Things are Moving"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Asurion full-time (More than 3 years)

    Pros

    HR is actually a Business Partner not a controlling force

    Cons

    Sometimes moves so fast that its hard to keep up.

    Advice to Management

    Make good relationships with your teams and others outside your span of control. These will help you be more successful down the road.


  9. "Asurion..a solid place to work"

    StarStarStarStarStar
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at Asurion full-time

    Pros

    Great benefits, appreciate their employees

    Cons

    You will be pushed...good isnt enough


  10. "The only company I've worked for who puts the employee first"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Principal Software Engineer in San Mateo, CA
    Current Employee - Principal Software Engineer in San Mateo, CA
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Asurion full-time (More than 3 years)

    Pros

    Benefits, Compensation, Leave, Recognition, Team

    Cons

    The very occasional lapse in communication

    Advice to Management

    Continue doing what you're doing but don't overcommit yourself. Listen to leadership because they are fundamentally doing exactly what a company should: leading by example and ensuring their employees are treated fairly, with respect while recognizing effort in both compensation and advancement.


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