Asurion Reviews

Updated Sep 17, 2020

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3.5
64%
Recommend to a Friend
73%
Approve of CEO
Asurion CEO Tony Detter
Tony Detter
404 Ratings
Pros
  • "The ability to work from home has helped me save money and have flexibility(in 196 reviews)

  • "Great culture good pay and benefits(in 139 reviews)

Cons
  • "It's easy to slip into poor work/life balance depending on your team(in 88 reviews)

  • "No cons for now for this company(in 48 reviews)

More Pros and Cons
  1. Featured Review
    Helpful (7)

    "Great place to work"

    5.0
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Former Employee - Director of Engineering in San Mateo, CA
    Recommends
    Positive Outlook
    Approves of CEO

    I worked at Asurion full-time for more than 5 years

    Pros

    Caring, empathetic management Focus on the positive, from top mgmt to individual contributors Exciting tech opportunities Very fast paced agile development environment Great culture, smart people

    Cons

    For some the pace will be too fast.

    Continue reading

    Asurion Response

    Talent Acquisition Operations Manager

    We love to hear feedback like this. Thanks for sharing your experience!

  2. "Fast Paced Call Center"

    5.0
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Former Employee - Call Center Representative in Russellville, AR
    Recommends
    Positive Outlook
    Approves of CEO

    I worked at Asurion full-time for more than a year

    Pros

    Good pay and diverse employee background

    Cons

    Extensive Metrics for both call center reps and coaches.

    Continue reading

  3. "Flexible and Compassionate"

    5.0
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Current Employee - Vice President in Nashville, TN
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Asurion full-time for more than 10 years

    Pros

    Innovative mindset, Empowered Team, Flexible, Great Culture, Rewarding

    Cons

    Be ready to work hard and contribute to a fast growing business.

    Continue reading
  4. "So-Far So-Excellent!"

    5.0
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Current Employee - Premier Support Solutions Representative in Nashville, TN
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Asurion full-time for less than a year

    Pros

    Training, Work-Life Balance, Work From Home 100%

    Cons

    Sell, Sell, Sell, Sell, Sell. Nothing wrong with that! You get $$ if you do it well!

    Continue reading
  5. "Professional Leadership and Recruiters"

    5.0
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Current Employee - Call Center Supervisor in Nashville, TN
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Asurion full-time for less than a year

    Pros

    Leadership is truly about developing and hoping others succeed who have the desire. The recruiters are the same way. They take the time in preparing transparent to prepare you for your next steps and the lines of communication are open.

    Cons

    There are no cons at this time

    Continue reading
  6. "Great"

    5.0
    Former Employee - Technical Service Representative 

    I worked at Asurion full-time

    Pros

    Great environment Decent pay wages Friendly customers

    Cons

    Poor management Not tight knit Short breaks

  7. Helpful (1)

    "Great Company to work for"

    4.0
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Current Employee - Operations Supervisor in Antioch, TN
    Recommends
    Positive Outlook
    No opinion of CEO

    I have been working at Asurion full-time for more than a year

    Pros

    They value all of their employees.

    Cons

    Locations are managed differently which leads to a different experience for each employee.

    Continue reading
  8. "Better than most companies"

    4.0
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Current Employee - Technical Expert in Miami, FL
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Asurion full-time for less than a year

    Pros

    Diversity, Transparency, plenty of team effort, the pay is very decent.

    Cons

    Little fish in a big pond, advancement is difficult, if you aren't an extremely fake bubbly person you will not go far.

    Continue reading
  9. "Great company"

    5.0
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Current Employee - Anonymous Employee in Nashville, TN
    Positive Outlook

    I have been working at Asurion full-time for less than a year

    Pros

    The people are amazing, the pay and benefits are great, and the interview process is smooth and straight forward.

    Cons

    There is really not any

  10. "Good job"

    5.0
    Former Employee - Technical Support 

    I worked at Asurion full-time

    Pros

    Diverse company to work for, I would go back.

    Cons

    Hours Are horrible depending on how you rank.

Found 2286 reviews