Asurion Reviews | Glassdoor

Asurion Reviews

Updated April 23, 2018
1,375 reviews

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3.4
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Asurion CEO Kevin Taweel
Kevin Taweel
488 Ratings

1,375 Employee Reviews

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Pros
  • everything no complaints have been with the company over 3 years and love that I work from home (in 146 reviews)

  • There is a good work/life balance (in 51 reviews)

Cons
  • Work/life balance can be an issue if you let it (in 68 reviews)

  • Work schedules no work life balance (in 26 reviews)

More Pros and Cons

  1. Featured Review

    Helpful (4)

    "Pss"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Asurion full-time (Less than a year)

    Pros

    Love the hours and flexibility. The training is thorough and efficient. Pay is great and benefits after 30 days!

    Cons

    As you are not allowed to have devices on the floor, it makes some trouble shooting difficult when the customer is just as not familiar with their device as you are.

    Advice to Management

    All the coaches should be the same mentality and possess the same management style to maximize the success of the company... My coach is great and all of them should be just as encouraging and motivating

    Asurion Response

    Feb 8, 2018 – Digital Marketing Specialist

    We’re so glad to hear you’ve had a positive experience with Asurion. Thank you for taking the time to post a review and provide constructive feedback!


  2. Helpful (1)

    "Technical Consultant"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Technical Consultant in Grand Junction, CO
    Current Employee - Technical Consultant in Grand Junction, CO
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Asurion part-time (More than a year)

    Pros

    You get to be hands on with fixing all the devices as well as have access to many Apple and Samsung parts to make the repair much easier.

    Cons

    Angry customers because phones sometimes need to be sent out for repair instead of done that day.

    Advice to Management

    I think we should bring more inventory into each Sprint store, so Asurion technicians can have easy access to all the parts so we don’t need to send so many phones off to be repaired at the warehouse.

  3. "Fun!"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Coach in Las Vegas, NV
    Current Employee - Coach in Las Vegas, NV
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Asurion full-time (More than a year)

    Pros

    Working at Asurion I have built such strong relationships with others and it feels like a family. The pay is decent, and you’re eligible for an ICP bonus monthly and on a coach level and above a quarterly bonus. Schedules are performance based so if you work hard, you get rewarded by a schedule you want. The policies are set up for “life happening” which I believe in. If you like to work and develop yourself it’s a great company. If you don’t like to work but still get payed, it’s not for you.

    Cons

    The workload can be a little heavy at times. I believe if we made our teams of 8 the coaches can get more time to develop the team the eventually have stronger teams. There will be more teams which can get costly on a coach level but it would be a better business practice so we will have less attrition and overall better experts handling our interactions.

    Advice to Management

    Make time for everyone. Experts, coaches, anyone. The experts drive our company so drive them some more.


  4. "Async"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Async
    Current Employee - Async
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    I have been working at Asurion full-time (More than 3 years)

    Pros

    Unlimited PTO and working from home

    Cons

    The pay used to be exceptional but now making $2 per chat is an insult, server makes more than that an hr. People continue to complain about the pay and it goes to deaf ears because it hasn’t affected management or upper managements pay just actual Async Techs. You’re told well people are making more money, but there’s more people that are not make even a reasonable check let alone more money.

    Advice to Management

    Re evaluate the pay structure for chat agents. Could you survive off $2 a chat while fighting to grab chats and helping 6 other customers. All for $2....

    Asurion Response

    Apr 24, 2018 – Digital Marketing Specialist

    We’re sorry to hear about your experience. We value team success and strive to create a rewarding and collaborative work environment. We’ve alerted our leadership to your feedback.


  5. "Very Good Company"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Asurion full-time (More than 5 years)

    Pros

    Work/Life Balance, PTO policy, Benefits Package

    Cons

    Less than transparent leadership in certain departments.


  6. "You Won't Find a Better Place to Work in Las Vegas"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Technical Support Representative in Las Vegas, NV
    Current Employee - Technical Support Representative in Las Vegas, NV
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Asurion full-time (Less than a year)

    Pros

    The support system is beyond comparison. They really want you to be happy and successful, they will put in the time and effort to ensure it.
    They actually walk their talk.
    The culture and values that they talk about are in practice and apparent.

    Cons

    It may be a commute for some people.

    Advice to Management

    Keep doing what you're doing


  7. "Great company"

    StarStarStarStarStar
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    Pros

    Very team oriented and chance to move up within the company. Benefits a plus as well as work hours and overtime..

    Cons

    I do not have any cons to say at the moment as I am pretty happy about my entire experience here

  8. "Command Center Tech"

    StarStarStarStarStar
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at Asurion full-time

    Pros

    The pay is great when starting out fresh here.

    Cons

    Depending on your department the scheduling could be conflicting.


  9. "Solid place to work"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Lead Technical Consultant in Raleigh, NC
    Current Employee - Lead Technical Consultant in Raleigh, NC

    I have been working at Asurion full-time (More than 3 years)

    Pros

    Great management with good work pay

    Cons

    None that come to mind

    Advice to Management

    Keep up the good work


  10. "Technician"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee
    Recommends
    Neutral Outlook

    I worked at Asurion full-time

    Pros

    Great company with groth, great benefits

    Cons

    Wish there was a team and not favoritism


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