Asurion Reviews | Glassdoor

Asurion Reviews

Updated February 19, 2017
1,045 reviews

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Full-time Part-time

3.5
Star Star Star Star Star
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Approve of CEO
Asurion CEO Kevin Taweel
Kevin Taweel
327 Ratings

1,045 Employee Reviews

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Pros
Cons
  • There is a lot of work so the work life balance can be difficult (in 50 reviews)

  • No work life in Asia,always reply the mail during weekend (in 22 reviews)

More Pros and Cons

  1. "Good, just not enough correction time."

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Verizon Tech Coach in Phoenix, AZ
    Former Employee - Verizon Tech Coach in Phoenix, AZ
    Recommends
    Positive Outlook
    No opinion of CEO

    I worked at Asurion full-time (Less than a year)

    Pros

    Accrue 30 min PTO every 8 hours, begin accruing on 1st day of training. Culture is relaxed, bright, and open, 6 weeks of training, 3 classroom, 3 floor, $14.50 starting, with night and weekend shift diff.

    Cons

    Computer systems are slow due to computers using virtual machines, they say there's opportunity to move up, but there was nothing available for me to move into the five months I was there.

    Advice to Management

    Allow longer periods of correction.


  2. "customer service"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    I worked at Asurion full-time

    Pros

    pay was more than average for a customer service job

    Cons

    limited hours i wanted to work more


  3. "Great place to work"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Senior Manager, IT in Nashville, TN
    Current Employee - Senior Manager, IT in Nashville, TN
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Asurion full-time (More than 10 years)

    Pros

    Flexibility of schedule (Work from home)
    Culture
    Collaborative environment
    Lots of opportunity for advancement and learning new things

    Cons

    Frequent changes in leadership and reorgs


  4. Is this helpful? The community relies on everyone sharing – Add Anonymous Review


  5. "CCR 1"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee
    Recommends
    Positive Outlook
    No opinion of CEO

    I worked at Asurion full-time

    Pros

    good steady pay, very good bonuses and perks and PTO is great

    Cons

    it can get a little stale to work there, as well as constantly changing teams and bosses can be jarring.

    Advice to Management

    have th option to trade teams but not make it mandatory.


  6. "Great company and good pay"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee
    Recommends

    I have been working at Asurion full-time

    Pros

    Really nice company to work for. Supervisors are awesome and care if you really need help.

    Cons

    They care way too much about numbers and you can only miss a day and a half before you can't bonus


  7. "Love it"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - PSS Technician
    Current Employee - PSS Technician
    Recommends
    No opinion of CEO

    I have been working at Asurion full-time (Less than a year)

    Pros

    Amazing, positive work enviroment. Great people. Great opportunity for advancement. Great benefits. Nice work space!

    Cons

    Call volume, but it's to be expected!


  8. "customer care"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee
    Recommends

    I worked at Asurion full-time

    Pros

    good benefits, good salery, shifts

    Cons

    laid off, client left, no other ositions


  9. Helpful (2)

    "Awesome"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Premier Support Technician in Phoenix, AZ
    Current Employee - Premier Support Technician in Phoenix, AZ
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Asurion full-time (More than a year)

    Pros

    Very flexible, supportive management, good salary, good bonuses, opportunity for growth, great opportunities to learn about technology, fun coworkers it's great

    Cons

    Angry customers, poor tools for troubleshooting, must promote app and up sell, sometimes hard to make incentive bonuses, floor can be noisy, can be very challenging to resolve cell phone issues over the phone


  10. "Learn people for yourself"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Technical Lead in Nashville, TN
    Former Employee - Technical Lead in Nashville, TN
    Recommends
    Negative Outlook
    No opinion of CEO

    I worked at Asurion full-time (More than 3 years)

    Pros

    Pay increases come at a steady pace. Excellent lateral movement. Possibilities of traveling the country as well as the Globe with plenty of opportunities.

    Cons

    Value outside Management than those that work their way up. Too many acting roles for those that have been there. Change in Upper management structure has caused a culture shock.

    Advice to Management

    Focus on that which makes the culture a place to work, relax on things that have caused an increase in voluntary departures.


  11. "A great place to start"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Quality Operator in Smyrna, TN
    Former Employee - Quality Operator in Smyrna, TN
    Recommends
    Positive Outlook
    Approves of CEO

    I worked at Asurion full-time (More than a year)

    Pros

    A great company that is growing. Diverse work environment. Good work culture.

    Cons

    Wages can be more competitive



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