Asurion Reviews | Glassdoor

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Asurion Reviews

Updated February 20, 2018
1,349 reviews

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3.4
StarStarStarStarStar
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Asurion CEO Kevin Taweel
Kevin Taweel
475 Ratings

1,349 Employee Reviews

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Pros
Cons
  • Work/life balance can be an issue if you let it (in 68 reviews)

  • Work schedules no work life balance (in 26 reviews)

More Pros and Cons

  1. "Asurion is an amazing place to go work. They start off at 15.50"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Tech Support Representative in Phoenix, AZ
    Former Employee - Tech Support Representative in Phoenix, AZ
    Recommends
    Positive Outlook
    Approves of CEO

    I worked at Asurion full-time (More than 3 years)

    Pros

    Great friendly environment and they're always giving you free food and hosting cool events in the break room. You get ultra recognition Amazing, easy and if you have patience, you'll get paid easy money for no hard work and no sales. All the tools are laid out in front of you

    Cons

    If you like to slack, this job isn't for you. The managers don't play about meeting company requirements


  2. "Service and Repair within Sprint Store."

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Service and Repair Technician in Minneapolis, MN
    Former Employee - Service and Repair Technician in Minneapolis, MN
    Recommends
    Negative Outlook
    No opinion of CEO

    Pros

    Helping people solve their phone issues. No labor or onsite boss. Hourly base is fair.

    Cons

    Quotas set to high which means less pay on at risk portion of pay.

    Advice to Management

    More flexible scheduling would be nice. Lower quotas to become attainable.

  3. "Great place"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Software Engineering in Nashville, TN
    Current Employee - Software Engineering in Nashville, TN
    Recommends
    Positive Outlook

    I have been working at Asurion full-time (Less than a year)

    Pros

    Good work life balance, they pay well, Opportunity for growth, learning environment.

    Cons

    Change in locations, parking issues.


  4. Helpful (2)

    "Pss"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Asurion full-time (Less than a year)

    Pros

    Love the hours and flexibility. The training is thorough and efficient. Pay is great and benefits after 30 days!

    Cons

    As you are not allowed to have devices on the floor, it makes some trouble shooting difficult when the customer is just as not familiar with their device as you are.

    Advice to Management

    All the coaches should be the same mentality and possess the same management style to maximize the success of the company... My coach is great and all of them should be just as encouraging and motivating

    Asurion Response

    Feb 8, 2018 – Digital Marketing Specialist

    We’re so glad to hear you’ve had a positive experience with Asurion. Thank you for taking the time to post a review and provide constructive feedback!


  5. Helpful (1)

    "Cell Phone Technician"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee
    Recommends
    Neutral Outlook
    No opinion of CEO

    I have been working at Asurion full-time

    Pros

    Hands off with employees, work to satisfy customers by any means

    Cons

    Not always reliant on parts, sometimes being too hands off mean information doesn't always get passed around

    Advice to Management

    Help the technicians get more parts available to them


  6. Helpful (4)

    "Technical Consultant"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Technical Consultant in North Charleston, SC
    Current Employee - Technical Consultant in North Charleston, SC
    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO

    I have been working at Asurion full-time (More than 5 years)

    Pros

    Good pay and benefits. Cell phone plan discount. Knowledgable employees at first. That’s about it, like I said before, good pay.

    Cons

    Management is horrible. They break up the department using fear to threaten jobs. There is no structure or rules as to when or why a manager can write someone up and HR does not even try to investigate anything so a manager can make up whatever non - truths they want to get rid of an employee. It’s really kind of sad that the word ‘integrity’ that is used for the company has no direct correlation with the actual definition of the word, it just looks pretty it seems.

    Advice to Management

    Be fair, don’t lie, share with everyone not just your favorite employees. Potential is here but managers with no clue and a HR department with even less of a clue will doos this company. Step up for your employees and show this integrity word you like to use.

    Asurion Response

    Feb 19, 2018 – Digital Marketing Specialist

    Thank you for reaching out. We’re sorry to hear about your experience and have alerted our leadership to your feedback.


  7. "Quick Paced Culture"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee
    Positive Outlook
    Approves of CEO

    I have been working at Asurion full-time (More than 5 years)

    Pros

    - Great People
    - Great Benefits
    - Fast-paced environment - I've worked on more projects in my time here than in the entire rest of my career!

    Cons

    - Fast-paced environment - sometimes it can get a little too busy!
    - Somewhat of a glass-ceiling - salary-level promotions occur often, but not too many moves up the ladder.

    Advice to Management

    Make sure to celebrate the successes more often. A fast pace isn't always a bad thing, but make sure to take the time to stop and recognize those who are helping to make the company as successful as it has been and continues to be!

    Asurion Response

    Feb 8, 2018 – Digital Marketing Specialist

    We’re happy to hear about your positive experience with us! Thank you for the review and constructive feedback.

  8. "Great company to work for."

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Technical Consultant in Wichita, KS
    Current Employee - Technical Consultant in Wichita, KS
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Asurion full-time (More than 3 years)

    Pros

    Benefits are good, pays well for the job, company cares about their employees. Very team oriented as well which helps with the work load. Taking apart and building phones is great if you like tinkering.

    Cons

    Can be an all day job depending on your location. The company is constantly changing policies and ways of doing things which can be frustrating at times

    Advice to Management

    Improve the bonus structure


  9. Helpful (3)

    "Unhappy"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Technical Support Representative in Antioch, TN
    Current Employee - Technical Support Representative in Antioch, TN
    Doesn't Recommend
    Negative Outlook
    Approves of CEO

    I have been working at Asurion full-time (More than a year)

    Pros

    Pay is good, you meet cool people

    Cons

    Long hours. Life outside of work doesnt matter.

    Asurion Response

    Feb 19, 2018 – Digital Marketing Specialist

    We’re sorry to hear about your experience. We treat employees with integrity and work to ensure balance between professional and personal responsibilities. We’ve alerted our leadership to your... More


  10. "Call center"

    StarStarStarStarStar
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    Pros

    A great place to work

    Cons

    Shift constantly changes every 2-3 months


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