Asurion Reviews | Glassdoor

Asurion Reviews

Updated January 17, 2019
1,679 reviews

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3.9
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Tony Detter
112 Ratings

Employee Reviews

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Pros
  • "Another great asset is that you can work from home if all requirements are met" (in 160 reviews)

  • "Hard working team that still has a good work/life balance" (in 63 reviews)

Cons
  • "If you don't set your own boundaries, work/life balance can be difficult" (in 74 reviews)

  • "Work schedules no work life balance" (in 28 reviews)

More Pros and Cons

  1. Featured Review

    Helpful (40)

    "Pss"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Asurion full-time (Less than a year)

    Pros

    Love the hours and flexibility. The training is thorough and efficient. Pay is great and benefits after 30 days!

    Cons

    As you are not allowed to have devices on the floor, it makes some trouble shooting difficult when the customer is just as not familiar with their device as you are.

    Advice to Management

    All the coaches should be the same mentality and possess the same management style to maximize the success of the company... My coach is great and all of them should be just as encouraging and motivating

    Asurion Response

    Feb 8, 2018 – Digital Marketing Specialist

    We’re so glad to hear you’ve had a positive experience with Asurion. Thank you for taking the time to post a review and provide constructive feedback!


  2. "Great Company with excellent benefits"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at Asurion full-time

    Pros

    The pros of working for Asurion is there is room to grow and move up within the company.

    Cons

    I have no remarks in regards to cons.

  3. Helpful (1)

    "Limited Growth"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Senior Manager in Nashville, TN
    Current Employee - Senior Manager in Nashville, TN
    Recommends
    Positive Outlook
    No opinion of CEO

    I have been working at Asurion full-time (More than 8 years)

    Pros

    Great benefits, good salaries, great PTO policy

    Cons

    Promotions are not based on merit.

    Advice to Management

    The overwhelming lack of any sort of meritocracy has led to an environment where only those who are personally liked by certain people are allowed to advance. This has created an environment of cronyism, where promotions are only for certain people and are not awarded fairly. This does not encourage anyone to live by the Core Values.


  4. "Amazing"

    StarStarStarStarStar
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at Asurion full-time

    Pros

    Lovely company and workers truly an amazing job

    Cons

    I can’t think of anything


  5. "Territory Account Manager"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee
    Recommends
    Positive Outlook
    Approves of CEO

    Pros

    Amazing management and support system! This company cares about their employees and they promote within. This position in particular requires a lot of driving so the company does provide a company rental and meal reimbursements.

    Cons

    I honestly can’t thing of any.

    Advice to Management

    Keep supporting your team and take in feedback!


  6. "Great company. Poor Pay"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Technical Consultant
    Current Employee - Technical Consultant

    I have been working at Asurion full-time (Less than a year)

    Pros

    Benefits are awesome

    Cons

    Salary is very poor. Pay raise only come annually and is very poor

    Advice to Management

    Better Schedule would be nice. Working 7 to 8 days in a row isn’t enough time for rest


  7. "Great place to work!"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Technical Support
    Current Employee - Technical Support
    Recommends

    I have been working at Asurion full-time

    Pros

    Asurion offers so many opportunities for growth within the company, great pay and benefits and also chances to get bonuses.

    Cons

    Listening to customer complaints all day can be a bit exhausting.

  8. "Technical Consultant"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee
    Recommends

    I have been working at Asurion full-time

    Pros

    Good benefits, good pay, good bonus payouts, usually the people you work with are great but it varies from store to store

    Cons

    Bonus payouts get increasingly more difficult and infeasible each month. Will not give you benefits if you average under 40 hrs a week per year, that being said, they won't round if you're averaging at 39.9 hrs per week


  9. "I really love my job"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Analytics Manager in Nashville, TN
    Current Employee - Analytics Manager in Nashville, TN
    Recommends
    Neutral Outlook
    Approves of CEO

    I have been working at Asurion full-time (Less than a year)

    Pros

    Really flexible with work life balance, I feel as though leadership and the company as a whole actually cares about me and my career growth. I never dread going to work, in fact I enjoy it.

    Cons

    I think the pay is a little bit under industry average; however, I took a pay cut to be here. The company is worth it.

    Advice to Management

    Re-evaluate the cost of living in Nashville. It really is not low cost anymore.


  10. Helpful (3)

    "Great place to work"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Manager in Nashville, TN
    Current Employee - Manager in Nashville, TN
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Asurion full-time (More than 10 years)

    Pros

    Great atmosphere with an open community of co-workers

    Cons

    Paid Time Off (PTO) is considered "unlimited" for leaders, but really all it is discretionary time you feel you can take and no accrual of actual time off to remind you that you have taken less than a week a year for the past 5 years.

    Advice to Management

    Do more truly anonymous surveys.

    Asurion Response

    Jan 4, 2019 – Digital Marketing Specialist

    Thanks for reaching out! We treat employees with integrity and strive to balance personal and professional responsibilities. We've alerted our leadership to your feedback.