Asurion Employee Reviews about "work from home"

Updated Jan 24, 2021

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3.7
66%
Recommend to a Friend
76%
Approve of CEO
Asurion CEO Tony Detter
Tony Detter
661 Ratings
Pros
  • "Compensation Benefits Bonus Inclusive the ability to work from home(in 214 reviews)

  • "Good pay, great challenges, professional growth(in 175 reviews)

  • Cons
  • "Work life balance can be difficult with constant change(in 94 reviews)

  • "needs more diversity in upper management(in 43 reviews)

  • More Pros and Cons
    Pros & Cons are excerpts from user reviews. They are not authored by Glassdoor.

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    This rating reflects the overall rating of Asurion and is not affected by filters.

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    Reviews about "work from home"

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    1. 5.0
      Current Employee, less than 1 year

      Working from home for Asurion

      Jan 21, 2021 - Customer Service Representative in Memphis, TN
      Recommend
      CEO Approval
      Business Outlook

      Pros

      Great place to work. Great binifits and pay. My manager worked with me to improve my skills. I also love working from home.

      Cons

      I don't have any cons

      1 person found this review helpful
    2. 4.0
      Current Employee, more than 5 years

      Great once you get past entry-level

      Jan 10, 2021 - Program Specialist in Nashville, TN
      Recommend
      CEO Approval
      Business Outlook

      Pros

      Great benefits, work from home opportunities

      Cons

      Unattainable goals to get bonuses, set hours inflexible

      Continue reading
      1 person found this review helpful
    3. 4.0
      Current Employee, less than 1 year

      It’s not bad for what it is

      Jan 22, 2021 - Technical Support in Phoenix, AZ
      Recommend
      CEO Approval
      Business Outlook

      Pros

      Good pay, nice benefits, nice people option to work from home

      Cons

      Is more of a Sales environment

      1 person found this review helpful
    4. 3.0
      Former Employee, more than 5 years

      Going downhill

      Dec 10, 2020 - Customer Service Representative in Nashville, TN
      Recommend
      CEO Approval
      Business Outlook

      Pros

      Benefits, some work at home jobs, can move up

      Cons

      Metrics are becoming increasingly difficult to maintain (for good,hardworking employees). (no more yearly bonus, etc,holiday pay for the 2 major holidays). Otherwise pay is pretty good,however The metrics are getting higher and higher, expecting you to spend 10 mins to greet customer, relate to them, (be sure to follow the specific steps),make an offer to sell something, discuss why they dont want it if they don't, then confirm their issue is fixed,take notes, and SO MUCH MORE (that is research you're doing to actually fix their issue,) then close. 10 mins isnt enough,maybe sometimes, but it's to much. It feels like once you're getting comfortable in meeting your metrics they raise more! I understand change is good, but pushing people past their limits is to much. There's several different metrics to meet and it's especially difficult when they are upped all at once. It wasn't like this, so idk what changed, but it did.

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      5 people found this review helpful
    5. 4.0
      Current Employee, more than 1 year

      They're okay

      Nov 23, 2020 - In-Store Repair Expert 
      Recommend
      CEO Approval
      Business Outlook

      Pros

      Medical, Dental, 401k, Decent Training. Work From Home

      Cons

      Little room to grow. Pay doesn't reflect skill level. Some manager and district supervisors shouldn't be in the positions they are.

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    6. 4.0
      Current Employee, less than 1 year

      50/50

      Dec 20, 2020 - Sales Associate in Nashville, TN
      Recommend
      CEO Approval
      Business Outlook

      Pros

      Pay benefits good environment work from home

      Cons

      Micro management. Secluded Equipment malfunction Pressure

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    7. 5.0
      Former Employee, more than 1 year

      tech expert

      Dec 1, 2020 - Asurion in Saint Paul, MN
      Recommend
      CEO Approval
      Business Outlook

      Pros

      work from home, incentives, easy to differentiate yourself

      Cons

      not a lot of mobility

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    8. 2.0
      Former Employee, less than 1 year

      For those that like being unhelpful.

      Dec 10, 2020 - Customer Support Representative in Houston, TX
      Recommend
      CEO Approval
      Business Outlook

      Pros

      The pay was 16.50/hr and there was temporary work from home options. All the people arent bad.

      Cons

      Working at asurion was tough because the customers are unhappy with something the rep cant help them with because the company provides poor wireless services. They just want phones replaced to make the most money. Dont actually care about the people calling.

      2 people found this review helpful
    9. 3.0
      Former Employee, more than 1 year

      Soso

      Jan 9, 2021 - Tech Representative in Antioch, TN
      Recommend
      CEO Approval
      Business Outlook

      Pros

      Benefits Pay Work from home Did I say benefits

      Cons

      Getting yelled at all day

      1 person found this review helpful
    10. 3.0
      Former Employee, more than 1 year

      Pay needs to be higher

      Oct 18, 2020 - Asurion At Home in Nashville, TN
      Recommend
      CEO Approval
      Business Outlook

      Pros

      work from home, over time hours , meeting different people and teaching the clients. Games and prizes, diversity & culture was great.

      Cons

      Pay doesn't match the work load , the amount of stress the employee endures. Rude customers, score chart for calls, Employee always on camera during calls. Promotions seem impossible to get due to the 30 day 60 day 90 day program. This makes your "promotion" no concrete .

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      3 people found this review helpful
    Viewing 1 - 10 of 214 Reviews

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