Asurion Employee Reviews about "work life balance"

Pros

I wasn't able to stay at this company long due to personal reasons, but while I was there I couldn't have had a better experience. I would highly recommend this company, and specifically for someone in HR trying to grow their career and get fast paced hands-on experience working with senior leaders, managers, and employees. 1. Management and Employees that really value HR 2. Support from Senior Leadership 3. Autonomy to act independently 4. A peer group that is always willing to help 5. You will be set up for success in this role 6. Cool Technology and Company SWAG 7. A company that lives out its values 8. HQ in Nashville 9. Great On-boarding 10. Room for advancement and growth 11. Work Life Balance - Unlimited PTO

Cons

Not many cons. I would say it is a fast paced organization that will require you to think on your feet so if that isn't for you, then this may not be the right role. Make sure you also understand the culture and challenges of a large call center as you will be dealing with a large population of call center employees.

Advice to Management

Keep doing what you're doing!

Pros

Good benefits and work/life balance. Very talented colleagues. Opportunities to travel for conferences. Training and education assistance.

Cons

Management and product teams are never addressed for failures.

Advice to Management

Stop discriminating against Christians.

Pros

Good benefit Good work life balance depending on your department If you like constant change and can adapt easily, it will work for you

Cons

You can have a bad time if you get a bad manager and team.

Advice to Management

Growth is possible but seems slow and selective.

Pros

Working from home provides freedom.

Cons

Work life balance takes some getting used to.

Advice to Management

Reduce number of changes or provide employees with better training.

Pros

Work-Life Balance / The Culture in the office before the layoffs.

Cons

Two rounds of layoffs in 2 years. Poor vision and leadership at the highest levels. They talk about how teams are growing and building exciting new things. They really arent if all your doing is replacing the 100+ people you've just laid-off. If you want to build something new and exciting - this isnt the company for you. They wait to be told what to build rather than experimenting with new ideas and looking to the future.

Advice to Management

Don't waste millions on a company that you could have built their tech in a couple of months - Don't blame the layoffs on people wanting career opportunities and poor communications with HQ - Both are Leadership issues, yet no leaders are laid-off ??

Pros

Great work-life balance. Great people.

Cons

Leadership in Nashville (HQ) has no visibility into the products and eliminated most of the office in 2019. The culture was destroyed when the previous GM left.

Advice to Management

Stop telling employees you're investing in them while making plans to relocate or lay them off. Fool me once...

Pros

- Work Life balance - Politics

Cons

- Be ready for major Layoffs. Recently they shut down San mateo office and asked everyone to move Nashville branch else leave the company. Earlier they did layoffs in various locations - Even though they market as a tech company, it's not. Leadership doesn't have solid basis of tech. They think from operations stand point - No clear product vision - Below average Salary

Pros

Pay is okay! Starts at $16.50 for English. Spanish pay is $16.50 plus $1 extra for bilingual (you only get paid the extra dollar if you work that day) if you use PTO you don’t get the extra dollar either. -Don’t consider this a Pro but I’m listing pay on here already so on every sale you get $10 on it. (But you’ll probably get like 1 sale average a day if you’re a sales person or if you get lucky)

Cons

-Management is all over the place. You can have a new supervisor every couples month if they need to be moved around! -no work life balance (be ready to work every holiday and be ready to get stuck with a shift that has weekends. You can also get stuck with a crappy shift for more than a year depending on “business needs”. -They train you for 6 weeks which you basically only learn about 10% of what customers actually call about. The rest you learn while being on the calls and you are basically sitting on a call like an idiot trying to help a customer and you don’t even know how to resolve their issue. If you need help during a call, they ask you to reach out to a virtual tech lead(which they take more than 8 mins to reply to you over chat)! -They transitioned us to sales. So be ready to do sales on every call but you still have to do tech support. They care more about you getting sales than you actually resolving customers issues! -If you are getting not a good amount of sales you will probably not move up - The transition from tech support to sales was drastic! Sales is forced on you even if you’re not a sales person! -high stress because of sales!

Advice to Management

Focus on tech support if that’s what reps are hired to do NOT SALES! Don’t throw people who are hired for tech support with no sales background to a department who is now focused on sales and only sales!