Asurion "work life balance" Reviews | Glassdoor

Asurion Employee Reviews about "work life balance"

Updated Jan 10, 2020

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3.6
69%
Recommend to a Friend
80%
Approve of CEO
Asurion CEO Tony Detter
Tony Detter
308 Ratings
Pros
  • "Work from home (for regular only) twice or once a week(in 179 reviews)

  • "Very good pay for entertaining level(in 112 reviews)

Cons
  • "Work/life balance is good in general if you set boundaries and get the work done(in 85 reviews)

  • "Make sure you also understand the culture and challenges of a large call center as you will be dealing with a large population of(in 52 reviews)

More Pros and Cons

Reviews about "work life balance"

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  1. Helpful (2)

    "Fantastic Company to Have a Career With!"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Former Employee - Human Resources Business Partner in Phoenix, AZ
    Recommends
    Positive Outlook
    Approves of CEO

    I worked at Asurion full-time for less than a year

    Pros

    I wasn't able to stay at this company long due to personal reasons, but while I was there I couldn't have had a better experience. I would highly recommend this company, and specifically for someone in HR trying to grow their career and get fast paced hands-on experience working with senior leaders, managers, and employees. 1. Management and Employees that really value HR 2. Support from Senior Leadership 3. Autonomy to act independently 4. A peer group that is always willing to help 5. You will be set up for success in this role 6. Cool Technology and Company SWAG 7. A company that lives out its values 8. HQ in Nashville 9. Great On-boarding 10. Room for advancement and growth 11. Work Life Balance - Unlimited PTO

    Show More

    Cons

    Not many cons. I would say it is a fast paced organization that will require you to think on your feet so if that isn't for you, then this may not be the right role. Make sure you also understand the culture and challenges of a large call center as you will be dealing with a large population of call center employees.

    Advice to Management

    Keep doing what you're doing!

    Asurion2019-04-03
  2. Helpful (1)

    "Technical consultant"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Current Employee - Technician 
    Doesn't Recommend
    Negative Outlook
    No opinion of CEO

    I have been working at Asurion full-time

    Pros

    Benefits re still decent, pto is good

    Cons

    No work life balance, they allow sprint to walk all over us and cause issues. Benefits are slowly declining, management is out of touch. They want u to kill yourself and not compensate properly. Never enough help and cause of undue stress. Dont come in looking to help customers by repairing phones, only be a sales associate. That's all the care about, certainly no care for employees.

    Advice to Management

    Dont be so disconnected, remember what the business is about. NEVER forget, your customer facing employees make or break the company. Learn to understand that taking care of employees properly, they will take care of customers and business.

    Asurion2020-01-10
  3. Helpful (5)

    "Anti-Christian HR"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Former Employee - Software Engineer III in Nashville, TN
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    I worked at Asurion full-time for more than 3 years

    Pros

    Good benefits and work/life balance. Very talented colleagues. Opportunities to travel for conferences. Training and education assistance.

    Cons

    Management and product teams are never addressed for failures.

    Advice to Management

    Stop discriminating against Christians.

    Asurion2019-12-01
  4. "Overall a good place to work"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Current Employee - Technical Analyst II in Nashville, TN
    Recommends
    Positive Outlook

    I have been working at Asurion full-time

    Pros

    Good benefit Good work life balance depending on your department If you like constant change and can adapt easily, it will work for you

    Cons

    You can have a bad time if you get a bad manager and team.

    Advice to Management

    Growth is possible but seems slow and selective.

    Asurion2019-11-15
  5. Helpful (2)

    "Working at Asurion"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Former Employee - Anywhere Expert in Nashville, TN
    Doesn't Recommend
    Negative Outlook
    No opinion of CEO

    I worked at Asurion full-time for more than a year

    Pros

    Working from home provides freedom.

    Cons

    Work life balance takes some getting used to.

    Advice to Management

    Reduce number of changes or provide employees with better training.

    Asurion2019-10-04
  6. Helpful (5)

    "No Direction - Lack of Vision - Poor Leadership"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Former Employee - N/A in San Mateo, CA
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    I worked at Asurion full-time for more than a year

    Pros

    Work-Life Balance / The Culture in the office before the layoffs.

    Cons

    Two rounds of layoffs in 2 years. Poor vision and leadership at the highest levels. They talk about how teams are growing and building exciting new things. They really arent if all your doing is replacing the 100+ people you've just laid-off. If you want to build something new and exciting - this isnt the company for you. They wait to be told what to build rather than experimenting with new ideas and looking to the future.

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    Advice to Management

    Don't waste millions on a company that you could have built their tech in a couple of months - Don't blame the layoffs on people wanting career opportunities and poor communications with HQ - Both are Leadership issues, yet no leaders are laid-off ??

    Asurion2019-10-15
  7. Helpful (2)

    "Basic pay"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Current Employee - Premier Support Technician in Nashville, TN
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    I have been working at Asurion full-time for more than 3 years

    Pros

    It’s not retail and not minimum wage.

    Cons

    Pay could be more competitive..still can’t afford cost of living. PTO is a joke and work life balance is absolutely horrible! Seems to be moving more towards sales and that’s not what employees signed up for when coming on to the company. It’s stereotypical call center and you WILL get burned out. No room for growth unless you want to be a peer advisor which is basically being a supervisor without the pay and after 6 months to be put back on calls even if your numbers were solid.

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    Advice to Management

    You all have to advocate for better pto for employees this is insane!! Also everyone doesn’t want to be a supervisor, there needs to be more opportunities for techs to move into better positions besides peer advisor.

    Asurion2019-08-20
  8. Helpful (3)

    "Formerly great in San Mateo, but destroyed by HQ"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Current Employee - Product Manager in San Mateo, CA
    Doesn't Recommend
    Negative Outlook
    No opinion of CEO

    I have been working at Asurion full-time

    Pros

    Great work-life balance. Great people.

    Cons

    Leadership in Nashville (HQ) has no visibility into the products and eliminated most of the office in 2019. The culture was destroyed when the previous GM left.

    Advice to Management

    Stop telling employees you're investing in them while making plans to relocate or lay them off. Fool me once...

    Asurion2019-08-07
  9. Helpful (5)

    "Don't (Never) Join Asurion"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Current Employee - Software Engineer in San Mateo, CA
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    I have been working at Asurion full-time for more than a year

    Pros

    - Work Life balance - Politics

    Cons

    - Be ready for major Layoffs. Recently they shut down San mateo office and asked everyone to move Nashville branch else leave the company. Earlier they did layoffs in various locations - Even though they market as a tech company, it's not. Leadership doesn't have solid basis of tech. They think from operations stand point - No clear product vision - Below average Salary

    Asurion2019-07-26
  10. Helpful (6)

    "Okay pay but you’re force to sell"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Current Employee - Technical Support Representative in Phoenix, AZ
    Doesn't Recommend
    Neutral Outlook
    Disapproves of CEO

    I have been working at Asurion full-time for more than a year

    Pros

    Pay is okay! Starts at $16.50 for English. Spanish pay is $16.50 plus $1 extra for bilingual (you only get paid the extra dollar if you work that day) if you use PTO you don’t get the extra dollar either. -Don’t consider this a Pro but I’m listing pay on here already so on every sale you get $10 on it. (But you’ll probably get like 1 sale average a day if you’re a sales person or if you get lucky)

    Cons

    -Management is all over the place. You can have a new supervisor every couples month if they need to be moved around! -no work life balance (be ready to work every holiday and be ready to get stuck with a shift that has weekends. You can also get stuck with a crappy shift for more than a year depending on “business needs”. -They train you for 6 weeks which you basically only learn about 10% of what customers actually call about. The rest you learn while being on the calls and you are basically sitting on a call like an idiot trying to help a customer and you don’t even know how to resolve their issue. If you need help during a call, they ask you to reach out to a virtual tech lead(which they take more than 8 mins to reply to you over chat)! -They transitioned us to sales. So be ready to do sales on every call but you still have to do tech support. They care more about you getting sales than you actually resolving customers issues! -If you are getting not a good amount of sales you will probably not move up - The transition from tech support to sales was drastic! Sales is forced on you even if you’re not a sales person! -high stress because of sales!

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    Advice to Management

    Focus on tech support if that’s what reps are hired to do NOT SALES! Don’t throw people who are hired for tech support with no sales background to a department who is now focused on sales and only sales!

    Asurion2019-07-21
Found 157 reviews