Athene Reviews | Glassdoor

Athene Reviews

Updated December 12, 2017
64 reviews

Filter

Filter

Full-timePart-time

3.3
StarStarStarStarStar
Rating TrendsRating Trends
Recommend to a friend
Approve of CEO
Athene CEO James R. Belardi
James R. Belardi
12 Ratings

64 Employee Reviews

Sort: PopularRatingDate

Pros
  • Good work/life balance; everyone was very nice and helpful (in 4 reviews)

  • Building is beautiful and has a work out center (in 4 reviews)

Cons
  • There is no such thing as a work/life balance (in 6 reviews)

  • High Turnover, Lack of Training (in 3 reviews)

More Pros and Cons

  1. "Athene Info"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee
    Recommends
    Neutral Outlook
    No opinion of CEO

    I have been working at Athene full-time

    Pros

    Decent Pay and great benefits, 5% SH Matching, Annual Bonus, Employee Stock Purchase Plan, Company paid life insurance coverage ($50k), and good amounts put towards dental, vision, and health insurance coverages. Gym is very nice as well, with weekend access as well. Great company culture with a go-getter attitude and decent communication depending on where in the company and for what purposes. Systems and processes have come a long way since the company's acquisition and founding as Athene. Much better streamlining and clearer role definitions after going public. Work/life balance is quite good most of the time depending on where you are and there is understanding for family and other needs outside the office as long as you get your work done.

    Cons

    Job instability depending on where roles are moved or eliminated, pay is aggressively negotiated if you ask for more.


  2. "Great place to work"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Athene full-time

    Pros

    Smart, competent, friendly people; beautiful facility; fast pace

    Cons

    Dress code should allow jeans all the time

  3. Helpful (1)

    "Experience @ Athene"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee in West Des Moines, IA
    Current Employee - Anonymous Employee in West Des Moines, IA
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Athene full-time (More than a year)

    Pros

    Dedicated Employees, Growth Opportunities, Good Leadership

    Cons

    High Turnover, Lack of Training

    Advice to Management

    It is a pleasure to work with some of the finest people in the industry. The gogetter attitude and Passion to deliver nothing but the best is contagious. The company has matured its processes rapidly in the past two years and is on the right track to succeed. Implementing training program should allow new recruits to function more efficiently.


  4. Helpful (1)

    "Mediocre employer"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Senior Software Engineer in West Des Moines, IA
    Former Employee - Senior Software Engineer in West Des Moines, IA
    Doesn't Recommend
    Neutral Outlook
    Approves of CEO

    I worked at Athene full-time (More than a year)

    Pros

    Nice facilities - Decent cafeteria - Nice building. Flexible work hours for IT employees. Some knowledgeable employees. Free coffee.

    Cons

    Almost zero transparency for the non-manager employees regarding the direction of the company, projects, decisions, etc. The senior managers and VPs are busy sucking up to their superiors in order to get promotions and do not give a damn about the employees beneath them. White employees are promoted much more frequently and are treated better even if they lack the right skills. Contractors are treated as if they are inferior.

    Advice to Management

    Stop thinking short-term and start hiring descent managers.


  5. "Great place to work!"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Customer Service Representative in West Des Moines, IA
    Current Employee - Customer Service Representative in West Des Moines, IA
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Athene full-time (Less than a year)

    Pros

    Great environment. Managers take the extra step to make sure you feel valued as a team member. One of the best and most thorough training programs I've been through.

    Cons

    Attendance policy is a little too strict. Only 9 occupancies allowed and each occurrence takes a year to fall off your record.


  6. "Opportunies Very Limited"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Customer Service Representative in West Des Moines, IA
    Current Employee - Customer Service Representative in West Des Moines, IA
    Recommends
    Positive Outlook
    No opinion of CEO

    I have been working at Athene full-time (More than 3 years)

    Pros

    Growing company, stepped up salaries for CSRs as they complete additional training, incentives are great, benefits are excellent, co-workers are very friendly for the most part

    Cons

    They don't hire enough people, even when they've projected major company growth based on upcoming products and promotions, so there is consistently mandatory overtime (not often voluntary). They say they promote a work-life balance, but they have changed many employee benefits since Aviva sold to Athene, so that rather than being employee-centric, the benefits are business-centric with emphasis on our contributions to them rather than the other way around. They have tons of events but CSRs are rarely included in significant ways. Sales is allowed to get away with anything, even if they violate company security in doing so, while CSRs can be fired for security violations. CSRs are tethered to their jobs because they lose a level of pay for relocating to another department, despite having a broad knowledge base that would benefit other departments. The faux environment of continuous improvement and being "driven to do more" is undermined by how difficult it is for a CSR to change departments and move upward instead of laterally -- management specifically makes it hard to prevent such high turnaround.

    Advice to Management

    Consider listening to CSRs and the lower level working pawns on how they can improve their productivity; focus on morale in ways other than sugary treats and consider altering QA practices that are asinine for any other department OR change those other departments' practices.

    EXAMPLES: Suitability can send out e-mails with policy numbers in the subject lines. CSRs cannot.
    Sales can talk to any agent or IMO about any policy, while CSRs follow stringent guidelines to prevent unauthorized parties access to client information. Sales should do sales/pre-sales, maybe some new business, but they're terrible support for inforce policies and sunset products.
    Don't prevent CSR job growth opportunities in undermining ways - if someone has been working for you for 5+ years, allow them the opportunity to move around and boost your other departments with their knowledge rather than tethering them to their current position because your turnaround is crap. Fix the turnaround problem, don't lose good employees who would normally remain loyal just because you aren't willing to allow them an upward trajectory for their lives any more than a basic annual % pay increase.


  7. Helpful (1)

    "IT managers, directors, VPs are weak"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee
    Doesn't Recommend
    No opinion of CEO

    Pros

    decent pay, decent work life balance

    Cons

    everything else

    -too much focus on things like paperwork and excessive process
    absolutely impossible to get real work done and help for the business units

    -opinions of frontline employees are ignored

    -operational capability limited due to excessive outsourcing

    -most managers, directors, and VPs inside IT lack basic leadership skills and manage up, very rarely focusing on helping their teams get work done

    -way too much money wasted on security, paperwork and other low value items

    -business has very little confidence in IT to deliver on their promises and have all acquired their own IT capabilities, wasting even more money and resources

    Advice to Management

    learn how to enable your teams, instead of managing up to your superiors

    remember you are there to enable the business

    stop wasting time processes that add zero value

  8. "Competitive Employer"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee
    Recommends
    Neutral Outlook
    Disapproves of CEO

    I worked at Athene full-time

    Pros

    Fair compensation, competitive insurance, 401k matching, overall a great package

    Cons

    Downsizing, believe it's only a matter of time before operations are outsourced to other companies.


  9. "Insurance operations"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Athene full-time (More than 5 years)

    Pros

    Good co-workers. A lot to learn, not boring.

    Cons

    Not everyone is treated equally.


  10. Helpful (2)

    "Fast-paced, high energy environment with great challenges"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - IT Infrastructure Specialist in West Des Moines, IA
    Current Employee - IT Infrastructure Specialist in West Des Moines, IA
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Athene full-time (Less than a year)

    Pros

    I work in the IT infrastructure department of Athene USA. While we are faced with many immense challenges because of a fast-paced, highly competitive industry, our leadership is able to regularly help clear the cobwebs of aging, inefficient practices and define new, clear goals toward restructuring and reorganizing the ways in which the business operates and remains competitive.

    Athene promotes strong intrapreneurship that allows individual team members to harness the ability to contribute large amounts of idea-sharing toward adoption; from concept to development, testing, and eventual implementation to production environments. Leadership provides continual opportunities to help shape the business culture and best practices. Teams are fantastic to work in, members are very friendly, easy to work with, approachable, and cohesive. Communication is always practiced as key to success.

    Facility is beautiful - on-site dining cafe with good variety of cuisine choices for breakfast/lunch, on-site gym with decent array of equipment and 24/7 access, modern office equipment, cubes, rooms, etc. IT equipment and software are usually top notch.

    Cons

    Widespread technical issues can be stressful to deal with due to the company's growing size, often leading into communication disarray between teams when attempting to troubleshoot and resolve them in a timely matter to meet strict SLA measures. It is vital to maintain clear, accurate, and swift communication at all stages of IT incident management in order to immediately resolve and proactively prevent recurrent issues.

    Can be tricky and daunting at first to absorb and assimilate into Athene's IT culture, as they utilize a vast array of software and associated hardware (and thus lingo or jargon). Much of this array is cutting-edge technology, so change occurs frequently. There are surprisingly a large amount of sub-teams within each of the various departments of the organization's structure, so getting to know all of these sub-teams within each department and their specific function(s) takes some time to develop.

    Advice to Management

    Continue to listen to employee feedback both on a team and individual level. Keep open the many opportunities for intrapreneurship and ability to drive the business forward with new concepts and ideas. Further efforts to attract humble and friendly, but vigilant, determined, professional talent into the company, and continued industry-leading success is inevitable.


Showing 64 of 77 reviews
Reset Filters