Auberge Resorts Reviews | Glassdoor

Auberge Resorts Reviews

Updated March 25, 2017
5 reviews

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3.0
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Mark Harmon
1 Rating

5 Employee Reviews

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  1. "Hospitality associate"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    Current Employee - Anonymous Employee in Rutherford, CA
    Current Employee - Anonymous Employee in Rutherford, CA
    Doesn't Recommend
    Negative Outlook

    I have been working at Auberge Resorts full-time (More than 8 years)

    Pros

    Beautiful place to work, great co-workers and clientele.

    Cons

    Low pay, lack of authentic appreciation by management towards associates.

    Advice to Management

    Take a look at your role and decisions that have resulted in long time, dedicated employees leaving the company within the past year.


  2. Helpful (1)

    "Great Benefits, Micro management is in effective"

    Star Star Star Star Star
    • Work/Life Balance
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Food Runner in San Diego, CA
    Former Employee - Food Runner in San Diego, CA

    Pros

    Some of the best benefits in the service industry

    Cons

    Micro management resulted in poor communication and lack of results when certain issues needed to be addressed.

    Advice to Management

    hire managers based on experience and actual performance


  3. Helpful (1)

    "A great set of hotels, but company has lost their way"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Revenue Manager
    Current Employee - Revenue Manager
    Doesn't Recommend
    Neutral Outlook
    Approves of CEO

    I have been working at Auberge Resorts full-time (More than 3 years)

    Pros

    Good challenges to invest in good properties. A great place for entrepreneur types, who like to jump in and solve problems. Plenty of opportunity to be creative and build great experiences for guests. Guest service is very good, with a lot of focus on connection.
    There are a lot of great people to work with, at all levels of the organization.
    The hotels succeed because of people who take pride in their work, and want to do their best, learning and growing as they move ahead.

    Cons

    All new top executives in the past 18 months. The current state of the corporate company is very scattered. Execs are focusing on the minutiae, instead if crafting a clear vision for the company. They get into the middle of small things, and blow them out of proportion, taking the focus off of activities that would grow the company and generate significant revenues.
    Feels like each day is a series of fire drills, so there is no chance to get ahead of the curve.
    Opinions change from day to day, so plans that were agreed on can suddenly switch and be the "wrong" plan, without warning.
    Execs are excessively negative, creating a culture where nothing is right, nothing is good enough, and even successes get pulled apart, giving attention to all the shortcomings.
    The company was really in a good growth trajectory a few years ago. It seems like that momentum is missing. The existing hotels are excellent places, but it's hard to see where they are headed at the moment.

    Advice to Management

    Instead if trying to manage the small things, creating stress and frustration, work on communicating a clear vision and direction for the company, and each hotel. Without vision and strategy at a high level, everyone becomes short sighted, unable to make plans and achieve larger goals.
    Find some wins, and celebrate them. People will be more motivated to work for you if you acknowledge their achievements and encourage their growth. Reserve the stick for serious problems, and use the carrot to get people to go where you lead.


  4. "Front Desk"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee
    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO

    Pros

    Pretty Views and good restaurant .

    Cons

    Run like a concentration camp.

    Advice to Management

    none


  5. "Nice place to have a job. Not really for a career."

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee
    Recommends
    Neutral Outlook
    Approves of CEO

    I worked at Auberge Resorts full-time

    Pros

    Ski pass, PTO, cafeteria, health insurance

    Cons

    Culture is a bit stagnant, work-life balance is difficult to achieve, promotions are challenging, training and development is lacking.

    Advice to Management

    Consider empowering and developing your staff. This should help reduce the turnover.


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