Auberge Resorts Reviews | Glassdoor

Auberge Resorts Reviews

Updated July 18, 2017
18 reviews

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4.1
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Mark Harmon
4 Ratings

18 Employee Reviews

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  1. Helpful (5)

    "Beautiful resort in Calistoga surrounded by wineries and the amazing Napa Valley."

    StarStarStarStarStar
    • Work/Life Balance
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee in Calistoga, CA
    Former Employee - Anonymous Employee in Calistoga, CA
    Doesn't Recommend

    Pros

    Great location in Calistoga, great perks with wineries and industry discounts, meeting many celebrities, powerful people and sports players, beautiful office.

    Cons

    The communication throughout the property has deteriorated over time and is now creating a separation of departments, lack of proper equipment, and a disconnect between what Management demands and what is actually possible. It's food facility is questionable at best and they will not let you leave for your lunch. It's the hospitality industry, which means inconsistent hours, long nights, missing lunches, very high standards with little recognition or compensation. It is a difficult place to work because the hierarchy is very noticeable and in many cases unfair.

    Advice to Management

    Lead by example. Its not good to have your employees hide information from corporate employees while they visit, because it makes employees question the validity of our own actions and creates a divide within companies between management and employees. And, don't lead by fear. You will get alot more out of your employees by giving them incentives to succeed at their job, instead of fearing for their job constantly.


  2. Helpful (1)

    "Great Benefits, Micro management is in effective"

    StarStarStarStarStar
    • Work/Life Balance
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Food Runner in San Diego, CA
    Former Employee - Food Runner in San Diego, CA

    Pros

    Some of the best benefits in the service industry

    Cons

    Micro management resulted in poor communication and lack of results when certain issues needed to be addressed.

    Advice to Management

    hire managers based on experience and actual performance

  3. "Nice place to have a job. Not really for a career."

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee
    Recommends
    Neutral Outlook
    Approves of CEO

    I worked at Auberge Resorts full-time

    Pros

    Ski pass, PTO, cafeteria, health insurance

    Cons

    Culture is a bit stagnant, work-life balance is difficult to achieve, promotions are challenging, training and development is lacking.

    Advice to Management

    Consider empowering and developing your staff. This should help reduce the turnover.


  4. "Front Desk"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee
    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO

    Pros

    Pretty Views and good restaurant .

    Cons

    Run like a concentration camp.

    Advice to Management

    none


  5. "Hospitality associate"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    Current Employee - Anonymous Employee in Rutherford, CA
    Current Employee - Anonymous Employee in Rutherford, CA
    Doesn't Recommend
    Negative Outlook

    I have been working at Auberge Resorts full-time (More than 8 years)

    Pros

    Beautiful place to work, great co-workers and clientele.

    Cons

    Low pay, lack of authentic appreciation by management towards associates.

    Advice to Management

    Take a look at your role and decisions that have resulted in long time, dedicated employees leaving the company within the past year.


  6. Helpful (1)

    "A great set of hotels, but company has lost their way"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Revenue Manager
    Current Employee - Revenue Manager
    Doesn't Recommend
    Neutral Outlook
    Approves of CEO

    I have been working at Auberge Resorts full-time (More than 3 years)

    Pros

    Good challenges to invest in good properties. A great place for entrepreneur types, who like to jump in and solve problems. Plenty of opportunity to be creative and build great experiences for guests. Guest service is very good, with a lot of focus on connection.
    There are a lot of great people to work with, at all levels of the organization.
    The hotels succeed because of people who take pride in their work, and want to do their best, learning and growing as they move ahead.

    Cons

    All new top executives in the past 18 months. The current state of the corporate company is very scattered. Execs are focusing on the minutiae, instead if crafting a clear vision for the company. They get into the middle of small things, and blow them out of proportion, taking the focus off of activities that would grow the company and generate significant revenues.
    Feels like each day is a series of fire drills, so there is no chance to get ahead of the curve.
    Opinions change from day to day, so plans that were agreed on can suddenly switch and be the "wrong" plan, without warning.
    Execs are excessively negative, creating a culture where nothing is right, nothing is good enough, and even successes get pulled apart, giving attention to all the shortcomings.
    The company was really in a good growth trajectory a few years ago. It seems like that momentum is missing. The existing hotels are excellent places, but it's hard to see where they are headed at the moment.

    Advice to Management

    Instead if trying to manage the small things, creating stress and frustration, work on communicating a clear vision and direction for the company, and each hotel. Without vision and strategy at a high level, everyone becomes short sighted, unable to make plans and achieve larger goals.
    Find some wins, and celebrate them. People will be more motivated to work for you if you acknowledge their achievements and encourage their growth. Reserve the stick for serious problems, and use the carrot to get people to go where you lead.


  7. "Chill"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Waiter in Bluffton, SC
    Former Employee - Waiter in Bluffton, SC
    Recommends
    Neutral Outlook
    No opinion of CEO

    I worked at Auberge Resorts part-time (More than a year)

    Pros

    great money, excellent clientele, lucrative job, fun environment, very social environment

    Cons

    management is clueless and needs your help; this results in getting away with a lot

  8. "Great company just needs a few updates"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Manager
    Current Employee - Manager
    Recommends
    Neutral Outlook

    I have been working at Auberge Resorts full-time (More than a year)

    Pros

    Positive work environment, not a "corporate" place for the most part, empowered to make guests happy.

    Cons

    Poor training, terrible office space and not nearly enough of it for all staff who needs desks, inconsistency of service standards from one department to the next

    Advice to Management

    Invest in better management training and enforce that they then train staff properly and to the right standards.


  9. "Great, ambitious, and experienced people...still very entrepreneurial"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Property Executive in San Francisco, CA
    Current Employee - Property Executive in San Francisco, CA
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Auberge Resorts full-time (More than a year)

    Pros

    Auberge manages a small but growing portfolio of luxury resorts. The senior managers are talented (big ex-4 seasons experience). Strong F&B leadership. Culture is good. Pay and benefits seem comparable to other management companies. Amazing diversity.

    Cons

    The company sometimes bites off more than it is prepared for. Under resourced IT systems.

    Advice to Management

    Grow the base. Improve the bench-depth. Fix the "Cons".


  10. Helpful (1)

    "Hospitality Mecca"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee in Mill Valley, CA
    Current Employee - Anonymous Employee in Mill Valley, CA
    Recommends
    Positive Outlook
    No opinion of CEO

    I have been working at Auberge Resorts (Less than a year)

    Pros

    Auberge du Soleil is an amazing place to practice amazing hospitality. They are also considerably generous with perks for their employees: complimentary stays after one year of employment, free employee meals while working, competitive pay, and performance-based reward system for when employees go out of their way to do an amazing job.

    Cons

    There is some lack of organization behind the scenes. It wouldn't be noticeable to any guest, but for one who has worked in hospitality for a long time, there is room for improvement.


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