Auberge Resorts Reviews | Glassdoor

Auberge Resorts Reviews

Updated March 25, 2017
14 reviews

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3.8
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Mark Harmon
2 Ratings

14 Employee Reviews

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  1. Helpful (1)

    "A great set of hotels, but company has lost their way"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Revenue Manager
    Current Employee - Revenue Manager
    Doesn't Recommend
    Neutral Outlook
    Approves of CEO

    I have been working at Auberge Resorts full-time (More than 3 years)

    Pros

    Good challenges to invest in good properties. A great place for entrepreneur types, who like to jump in and solve problems. Plenty of opportunity to be creative and build great experiences for guests. Guest service is very good, with a lot of focus on connection.
    There are a lot of great people to work with, at all levels of the organization.
    The hotels succeed because of people who take pride in their work, and want to do their best, learning and growing as they move ahead.

    Cons

    All new top executives in the past 18 months. The current state of the corporate company is very scattered. Execs are focusing on the minutiae, instead if crafting a clear vision for the company. They get into the middle of small things, and blow them out of proportion, taking the focus off of activities that would grow the company and generate significant revenues.
    Feels like each day is a series of fire drills, so there is no chance to get ahead of the curve.
    Opinions change from day to day, so plans that were agreed on can suddenly switch and be the "wrong" plan, without warning.
    Execs are excessively negative, creating a culture where nothing is right, nothing is good enough, and even successes get pulled apart, giving attention to all the shortcomings.
    The company was really in a good growth trajectory a few years ago. It seems like that momentum is missing. The existing hotels are excellent places, but it's hard to see where they are headed at the moment.

    Advice to Management

    Instead if trying to manage the small things, creating stress and frustration, work on communicating a clear vision and direction for the company, and each hotel. Without vision and strategy at a high level, everyone becomes short sighted, unable to make plans and achieve larger goals.
    Find some wins, and celebrate them. People will be more motivated to work for you if you acknowledge their achievements and encourage their growth. Reserve the stick for serious problems, and use the carrot to get people to go where you lead.


  2. "Enjoyable work"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee in Napa, CA
    Current Employee - Anonymous Employee in Napa, CA
    Recommends
    Positive Outlook

    I have been working at Auberge Resorts full-time

    Pros

    -Beautiful location
    -Great peer to peer environment
    -Growing company
    -Management that works to recognize and retain employees

    Cons

    -SMS - a not so great PMS system


  3. Helpful (1)

    "Hospitality Mecca"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee in Mill Valley, CA
    Current Employee - Anonymous Employee in Mill Valley, CA
    Recommends
    Positive Outlook
    No opinion of CEO

    I have been working at Auberge Resorts (Less than a year)

    Pros

    Auberge du Soleil is an amazing place to practice amazing hospitality. They are also considerably generous with perks for their employees: complimentary stays after one year of employment, free employee meals while working, competitive pay, and performance-based reward system for when employees go out of their way to do an amazing job.

    Cons

    There is some lack of organization behind the scenes. It wouldn't be noticeable to any guest, but for one who has worked in hospitality for a long time, there is room for improvement.


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  5. "Hospitality associate"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    Current Employee - Anonymous Employee in Rutherford, CA
    Current Employee - Anonymous Employee in Rutherford, CA
    Doesn't Recommend
    Negative Outlook

    I have been working at Auberge Resorts full-time (More than 8 years)

    Pros

    Beautiful place to work, great co-workers and clientele.

    Cons

    Low pay, lack of authentic appreciation by management towards associates.

    Advice to Management

    Take a look at your role and decisions that have resulted in long time, dedicated employees leaving the company within the past year.


  6. "Excellent. Great property, small company with big goals."

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Bellman in Calistoga, CA
    Former Employee - Bellman in Calistoga, CA
    Recommends
    Positive Outlook
    Approves of CEO

    I worked at Auberge Resorts full-time (More than 3 years)

    Pros

    Many opportunities for overtime, private resort so minimal riff raph. Can be very busy so time flies by. Classy guests.

    Cons

    No time to spend money depending on how often you accept the opportunity to make overtime pay. The property can be very hot during the summer.

    Advice to Management

    Implement more quality audits


  7. "Front Desk"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee
    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO

    Pros

    Pretty Views and good restaurant .

    Cons

    Run like a concentration camp.

    Advice to Management

    none


  8. "Amazing Company with Great Co-Workers"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Catering Coordinator in Aspen, CO
    Former Employee - Catering Coordinator in Aspen, CO
    Recommends
    Positive Outlook
    Approves of CEO

    I worked at Auberge Resorts full-time (More than a year)

    Pros

    Competitive Salary
    Great Health Benefits
    Hotel Benefits
    Ski Pass
    You get to live in Aspen

    Cons

    Seasonal work, which some people prefer
    Most of the offices are in the basement so you never get to see the sun

    Advice to Management

    Honestly the HJ has a wonderful management team who really cares for their employees. Tony the GM is an amazing person to work for.


  9. "Great, ambitious, and experienced people...still very entrepreneurial"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Property Executive in San Francisco, CA
    Current Employee - Property Executive in San Francisco, CA
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Auberge Resorts full-time (More than a year)

    Pros

    Auberge manages a small but growing portfolio of luxury resorts. The senior managers are talented (big ex-4 seasons experience). Strong F&B leadership. Culture is good. Pay and benefits seem comparable to other management companies. Amazing diversity.

    Cons

    The company sometimes bites off more than it is prepared for. Under resourced IT systems.

    Advice to Management

    Grow the base. Improve the bench-depth. Fix the "Cons".


  10. "Great company just needs a few updates"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Manager
    Current Employee - Manager
    Recommends
    Neutral Outlook

    I have been working at Auberge Resorts full-time (More than a year)

    Pros

    Positive work environment, not a "corporate" place for the most part, empowered to make guests happy.

    Cons

    Poor training, terrible office space and not nearly enough of it for all staff who needs desks, inconsistency of service standards from one department to the next

    Advice to Management

    Invest in better management training and enforce that they then train staff properly and to the right standards.


  11. "Chill"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Waiter in Bluffton, SC
    Former Employee - Waiter in Bluffton, SC
    Recommends
    Neutral Outlook
    No opinion of CEO

    I worked at Auberge Resorts part-time (More than a year)

    Pros

    great money, excellent clientele, lucrative job, fun environment, very social environment

    Cons

    management is clueless and needs your help; this results in getting away with a lot


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