Auntie Anne's Reviews | Glassdoor

Auntie Anne's Reviews

Updated March 18, 2017
247 reviews

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Full-time Part-time

3.3
Star Star Star Star Star
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Auntie Anne's President & CEO William Dunn
William Dunn
63 Ratings

247 Employee Reviews

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Pros
  • Fun work environment with some good opportunities to advance your knowledge (in 16 reviews)

  • We got free pretzels and that was pretty great (in 30 reviews)

Cons
  • you do too much work for minimum wage (in 13 reviews)

  • Occasional rude customers that are a handful (in 13 reviews)

More Pros and Cons

  1. "Fun environment to be apart of"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee
    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO

    I worked at Auntie Anne's part-time

    Pros

    Easy going job with easy responsiblities

    Cons

    There is no room to grow


  2. "Great first job but..."

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee
    Recommends
    Positive Outlook
    No opinion of CEO

    I have been working at Auntie Anne's full-time (Less than a year)

    Pros

    -free pretzels
    -fairly easy work
    -most co-workers are great
    -not too many rude customers
    -advancement opportunities
    -Insurance

    This is not true for all stores/ franchises

    Cons

    -Advancement takes several years (5+)
    -Managers are rude and petty (gossip constantly)
    -Pay is good as a new hire but long time employees can happily look forward to no raises for years at a time. Some worked there 6 years and only made $11 hr with 1 raise.
    -It's a very thankless job from a management level, even if you make or surpass goals it is often ignored.
    -How they treat trainees and 'outsiders' is truly dismal.
    -no vacation time for reg employees

    Advice to Management

    Be better to your employees, I know so many people that are sick of coming to work because of management now. Well cared for employees will take care of the guest.


  3. "Crew Member"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    Current Employee - Crew Member
    Current Employee - Crew Member
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Auntie Anne's part-time (More than a year)

    Pros

    -fun coworkers
    -free pretzels
    -flexible hours
    -simplistic yet fast paced job
    -room for growth
    -feels like a family

    Cons

    -requesting days off can be tedious
    -holiday season in the mall
    -one word: BURNS

    Advice to Management

    Happy employees = happy customers.
    Make sure appreciation and praise is given where it is deserved.


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  5. "Company with exceptional customer service & core values!"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Certified Shift Manager in Queensbury, NY
    Former Employee - Certified Shift Manager in Queensbury, NY
    Recommends
    Positive Outlook
    Approves of CEO

    I worked at Auntie Anne's part-time (More than a year)

    Pros

    fun work environment
    core values of corporate on customer service practices= top in industry
    great product people looked forward to eating
    My manager had over 20yrs. experience, hard worker, ethical, fun, nice!

    Cons

    corporate-sponsored secret shoppers could be too critical on their scoring
    corporate inspectors tended to have challenging attitudes to work with in resolving any needed changes to the store

    Advice to Management

    This advice is primarily to corporate management, listen to your employees, invest in helping franchise owners negotiating leases with corporations owning malls. I say this because corporations owning malls are out to make money on leases but often not supportive with advertising or in touch with the value an Auntie Anne's store ads to their mall.


  6. "Auntie Annes"

    Star Star Star Star Star
    Current Employee - Sales Person in Selinsgrove, PA
    Current Employee - Sales Person in Selinsgrove, PA
    Doesn't Recommend

    I have been working at Auntie Anne's (More than 3 years)

    Pros

    The people are fun, its a great place for a part timer, and its a good first job.

    Cons

    The biggest thing is that you only get paid minimum wage and there is not really any advancement opportunities.


  7. "My time at Auntie Annes"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Team Member in Cincinnati, OH
    Current Employee - Team Member in Cincinnati, OH
    Recommends
    Positive Outlook
    No opinion of CEO

    I have been working at Auntie Anne's part-time (Less than a year)

    Pros

    Flexible scheduling, awesome co-workers, and great food.

    Cons

    Customers can sometimes get antsy about how a pretzel looks

    Advice to Management

    Reward your workers


  8. "OK"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at Auntie Anne's part-time (More than a year)

    Pros

    Free Leftover Pretzels, Good Environment,Cool Mangers

    Cons

    Hours,


  9. "Great for a First Job"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Team Member in San Jose, CA
    Former Employee - Team Member in San Jose, CA
    Recommends
    Neutral Outlook
    Approves of CEO

    I worked at Auntie Anne's part-time (Less than a year)

    Pros

    Learned a lot about the fast food industry
    Great for a first job
    Always something to do

    Cons

    Can be stressful at times
    Closing is tedious (must clean all dishes)


  10. "I was miserable"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    Former Employee - Crew Member in New York, NY
    Former Employee - Crew Member in New York, NY
    Doesn't Recommend

    I worked at Auntie Anne's part-time (More than a year)

    Pros

    You get free food and drinks.

    Cons

    Wasn't trained properly and then was blamed for not knowing certain things. Rude coworkers who talk down to you. Management plays favorites (gives holidays off only to the same few people, let's certain people come in an hour late without repercussions, etc).

    Advice to Management

    Owners don't know anything about running the store. The management did a good job at running the store but had shortcomings with how they treated employees.


  11. "Store Manager"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Auntie Anne's full-time

    Pros

    Flexiable hours. Nice environment. Fun job.

    Cons

    Working late nights, weekends and holidays.



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