Aurora Loan Services Reviews | Glassdoor

Aurora Loan Services Reviews

19 reviews

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3.0
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Theodore P. (Ted) Janulis
3 Ratings

19 Employee Reviews

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  1. Helpful (1)

    "Was a great company"

    StarStarStarStarStar
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee
    Negative Outlook
    Approves of CEO

    Pros

    Great management team, good pay, good location. Overall was great company to work for.

    Cons

    Company is out of business due to the financial crisis.


  2. "Ok, but very volatile."

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Analyst in Aurora, CO
    Former Employee - Analyst in Aurora, CO
    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO

    I worked at Aurora Loan Services full-time (More than 3 years)

    Pros

    People there were great. It was a relaxed but still a productive atmosphere. Did have some flexibility with family needs vs work.

    Cons

    In some locations managers were picked because they needed someone at the location and person was there. Convenient, but not best for position. Nature of mortgage business is unstable at best.

  3. "Management not supportive"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Servicer Balancer in Lone Tree, CO
    Former Employee - Servicer Balancer in Lone Tree, CO
    Doesn't Recommend
    Negative Outlook
    No opinion of CEO

    Pros

    The pay was good, benefits were good, people were friendly to work with. The building was nice. Plenty of parking.

    Cons

    The management was unsupportive. The was no career path and promotions were always done last minute without any feeling of consideration.

    Advice to Management

    Guide employees and be kind to them. Thank you goes a long way and true open door policies mean more than small talk


  4. "Good"

    StarStarStarStarStar
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    I worked at Aurora Loan Services full-time

    Pros

    Flexibility in the work place

    Cons

    Management not connecting with staff

    Advice to Management

    Communication


  5. "Ok place to work"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Analyst in Chesterfield, MO
    Former Employee - Analyst in Chesterfield, MO

    I worked at Aurora Loan Services full-time (More than a year)

    Pros

    Good Life Work Balance, Flexible.

    Cons

    Going out of business now.


  6. "No Longer In Business"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Loan Resulution Counselor III in Englewood, CO
    Former Employee - Loan Resulution Counselor III in Englewood, CO
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    I worked at Aurora Loan Services full-time (More than 8 years)

    Pros

    Terrific pay, Top Tier benefits

    Cons

    Extremely poor management more concerned with doing favors for friends than positioning company for future growth

    Advice to Management

    Out of business...and they know why


  7. "A good thing gone."

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee
    Doesn't Recommend
    Negative Outlook
    Approves of CEO

    I worked at Aurora Loan Services full-time (More than 3 years)

    Pros

    A very innovative company that puts the customer first while delivering excellent customer service!

    Cons

    Company filed for bankruptcy closed.

    Advice to Management

    No longer there..

  8. "Former Lehman Brothers division"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee in Lake Forest, CA
    Former Employee - Anonymous Employee in Lake Forest, CA
    Recommends
    Neutral Outlook

    I worked at Aurora Loan Services full-time (More than a year)

    Pros

    Professional and good people working hard.

    Cons

    Break off from former Lehman Brothers, not necessarily a con - just was part of a larger financial institution.


  9. "Bad experience, Recognition is never given even if supervisor know about it."

    StarStarStarStarStar
    • Work/Life Balance
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Special Loans Analyst in Littleton, CO
    Former Employee - Special Loans Analyst in Littleton, CO
    Doesn't Recommend
    No opinion of CEO

    Pros

    good vacation Package.
    Unlimited Sick time
    PTO

    Cons

    No recognition
    tedious work and unexpectedly long hours.
    No recognition
    Pow whow meetings held by supervisors/mgmt
    management poking nose in personal affairs
    Low employee morale

    Advice to Management

    Trust the responsibility given to employees at work. Do not poke your nose in the personal matters of employees.


  10. "Although Aurora values good employees if you do 1 thing wrong in 3 years they will hold that against you, no ad for any"

    StarStarStarStarStar
    • Work/Life Balance
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Foreclosure Prevention Specialist III in Lonetree, CO
    Former Employee - Foreclosure Prevention Specialist III in Lonetree, CO
    Doesn't Recommend
    Disapproves of CEO

    Pros

    Good Benefits that is about it.

    Cons

    If you do something wrong you will hear about it. If you work exceptional for 3 years without a complaint you will be given raises but will not be given any kudos, but they will bring up the one thing that you did 2 years ago. Foreclosure prevention is not given any respect although you have to learn all differnt types of positions to do that position well. Other depts look down on us because we are a "call center" --they could not do what we do deal with the difficult customers we deal with every day. I know of people who had 15 years of underwriting experience but can't get out of the call center--because they lable us as just a call rep. Losing A LOT of good people.

    Advice to Management

    Treat people with respect. Many people have so much experience but will move on because there is no respect for what we do. Even in the bad economy this job is not worth it. Would not surprise me if Aurora laid off 4000 people tomorrow. Management is totally out of touch.


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