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Australian Department of Veterans’ Affairs Employee Reviews about "benefit"
Updated Feb 7, 2023
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Found 55 of over 69 reviews
64% Recommend to a Friend
53% Approve of CEO
Found 21 of over 69 reviews
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Top Review Highlights by Sentiment
Pros
- "People are friendly and generally caring towards fellow staff (notable exception in Client Benefits Division" (in 4 reviews)
Cons
Pros & Cons are excerpts from user reviews. They are not authored by Glassdoor.
Reviews about "benefit"
Return to all Reviews- Current Employee, more than 1 year★★★★★
Sometimes a headache
May 24, 2014 - Claims Assistant in Seattle, WARecommendCEO ApprovalBusiness OutlookPros
The money isn't terrible. Overtime is available.
Cons
The benefits are expensive and not the best I've ever had. Mandatory overtime. Promotions are unbalanced and unfair.
Continue reading - Current Employee, more than 1 year★★★★★
Veteran Service Representative
Mar 6, 2016 - Veterans Service Representative in Mount Juliet, TNRecommendCEO ApprovalBusiness OutlookPros
Continue to serve - help veterans and their families with their claims and receive the benefits to which they are legally entitled My boss is great - very oriented on teaching
Cons
Production quotas often understate the complexities in resolving veterans' claims in the amount of time allotted.
Continue reading - Current Employee, more than 1 year★★★★★
Pros
All the staff are genuinely lovely, caring people. The work is very rewarding and good pay/ benefits.
Cons
The work is hard and sometimes you can’t help people.
- Former Contractor, less than 1 year★★★★★
Great learning experience that was invaluable for a veteran who wants to help his fellow veteran.
May 28, 2014 - Veterans Service Representative in Albuquerque, NMRecommendCEO ApprovalBusiness OutlookPros
Pay and benefits. Ability to move up in the department. Co-workers are friendly and helpful normally.
Cons
Huge case loads. Constantly changing regulations. Additional duties distract from performing primary job. Hired under a 1 year ARRA contract. Constant pressure to meet quota/point system.
- Current Employee★★★★★
Staff Assistant (Secretary)
Feb 10, 2016 - Staff Assistant in Washington, DCRecommendCEO ApprovalBusiness OutlookPros
Good mission minded people who want to help Veterans. Benefits are good. The mission is excellent. People help each other.
Cons
It can be difficult to find an upwardly mobile position. There are times when there is no work to be done on a given day.
Continue reading - Former Employee, more than 5 years★★★★★
sick culture
Dec 21, 2015 - Financial Accounts Specialist in Asheville, NCRecommendCEO ApprovalBusiness OutlookPros
Benefits, pay, work/life balance, peers
Cons
management, favoritism is alive and well at the VA no need to be qualified.
- Current Employee, more than 1 year★★★★★
Work
Sep 28, 2015 - Biomedical Equipment Repair Specialist in Reading, PARecommendCEO ApprovalBusiness OutlookPros
Good Benefits and leave time
Cons
Not interested in promoting veterans into higher positions.
Continue reading - Former Employee★★★★★
Pros
Benefits and tours of duty.
Cons
Government jobs have preset salaries.
- Former Employee, more than 1 year★★★★★
Pros
Management and staff care about the department. Work/life balance and benefits of being a federal employee.
Cons
Pay is not competitive with private sector but the leave and other benefits of government out way the salary issue.
- Former Employee, more than 1 year★★★★★
Good People Marred by Bureaucracy
Feb 7, 2023 - Veteran Support Officer in CanberraRecommendCEO ApprovalBusiness OutlookPros
People are friendly and generally caring towards fellow staff (notable exception in Client Benefits Division - it's every man for himself) Flexible work arrangements are good (where relevant to your role) with a 2 in, 3 out arrangement.
Cons
DVA is the archetype of public service bureaucracy. Doing the bare minimum and unnecessary obstructionism when dealing with clients seems to be the status quo across all facets of the organisation. Poor upper management driving decisions that are inconsiderate of veteran welfare, in such a manner that an outsider could easily believe that the money was coming out of the Secretary's own pocket. The reality at DVA is, most people come because the Royal Commission has made it the easiest avenue into a public service career. Talented individuals rarely stay due to burnout or moral fatigue due to poor business practices.
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