Author Solutions Reviews | Glassdoor

Author Solutions Reviews

Updated April 22, 2018
149 reviews

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2.9
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Author Solutions CEO Mitch Black
Mitch Black
17 Ratings

149 Employee Reviews

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Pros
  • Great benefits (healthcare, commission, spiff, outings (in 11 reviews)

  • Great people and always someone willing to help (in 4 reviews)

Cons
  • Upper management changed constantly, as did the job descriptions and expectations (in 10 reviews)

  • NO ONE is treated equally or fairly (in 4 reviews)

More Pros and Cons

  1. "New CEO - improving culture and community reputation"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee
    Recommends
    Positive Outlook
    Approves of CEO

    Pros

    Great work-life balance. New CEO very engaged with employees and working to improve the culture and community involvement. Solid benefits with competitive compensation and PTO.

    Cons

    Sales culture highly competitive (but what sales culture isn't)

    Advice to Management

    Continue to listen and engage employees on improving work-life balance and increase presence in the Bloomington community

    Author Solutions Response

    Mar 27, 2018 – CEO

    I agree with your advice. In our organization employees have different roles and those with the same role may work in different ways. It's an interesting challenge to ensure we provide our employees... More


  2. "Unl;ess you like calling fossilized leads, forget this place"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Book Consultant in Bloomington, IN
    Former Employee - Book Consultant in Bloomington, IN
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    I worked at Author Solutions full-time (Less than a year)

    Pros

    Management and trainers were all super nice, friendly, and helpful. Great co-workers. Free snacks.

    Cons

    Outbound sales sucks no matter how you dress it up.

    Advice to Management

    Don't give your new book consultants 5+ year old leads and expect them to make goals.

    Author Solutions Response

    Apr 25, 2018 – CEO

    The basis of our book sales process is our consultants make outbound calls to a captive author base that has purchased publishing services. Both new and exiting authors. I am sorry your experience... More

  3. "Handing out ready authors"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee
    Doesn't Recommend
    Negative Outlook
    No opinion of CEO

    I have been working at Author Solutions full-time (More than 5 years)

    Pros

    Some spiffs and catered food when late nights are required. Thanks

    Cons

    Managers on most teams hand out ready authors to one or two specific people only. This is not right. They do not even do much work to close these handed out leads. Give everyone a chance. The people receiving them cry several times a day if they do not do well and have worked the system so at least they make money. Everyone deserves these opportunities

    Advice to Management

    Make opportunities and refunds transparent. There is not harm in this. Accountability. It will also be a learning tool

    Author Solutions Response

    Apr 13, 2018 – CEO

    Thank you for your note. We have implemented new lead distribution policies with the implementation of new technology in sales. This clearly gives every rep an even playing ground for new author... More


  4. Helpful (1)

    "Lots changing and not for the better"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Rep in Bloomington, IN
    Former Employee - Rep in Bloomington, IN
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    I worked at Author Solutions full-time (More than 5 years)

    Pros

    Good money to be made for those willing to work hard, stay late, and go above and beyond

    Cons

    It is never good enough, new CEO is changing culture. Firing long term and much loved managers. Replacing them with the crack the whip harder mentality. Hiring practices appear shady at best. Many people on medical leaves because the daily stress is too much

    Advice to Management

    None, they don't listen.

    Author Solutions Response

    Apr 16, 2018 – CEO

    Thank you for the post. You are correct, we have made some changes to improve business processes including Sales. People do make a difference and my goal is make this a great place to work for all of... More


  5. "Good Company; Shaky Environment"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Author Solutions full-time

    Pros

    Good product and good value to customers
    Neat, friendly environment

    Cons

    Ownership changes have caused a level of uncertainty and benefit value decrease, however the ship has been righted, so those are expected to improve.

    Author Solutions Response

    Mar 13, 2018 – CEO

    Thank you for the note. We continue to seek ways to improve our employee satisfaction and benefits. Your feedback is helpful.


  6. "It’s a sham operation."

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Sales in Bloomington, IN
    Former Employee - Sales in Bloomington, IN
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    I worked at Author Solutions full-time

    Pros

    Paid well, but money is not everything.

    Cons

    Harassment, drugs, work all the time even weekends, culture is off with their heads, favoritism, rumor mill, clicks. Not even 1% of authors succeed after being scammed out of thousands of dollars, no integrity.


  7. Helpful (1)

    "The pictures and the video are hilarious"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Marketing Consultant in Bloomington, IN
    Current Employee - Marketing Consultant in Bloomington, IN
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    I have been working at Author Solutions full-time (More than 5 years)

    Pros

    Good commission as long as you get the same opportunities as the favored veterans. Time off is okay as well. I am not on the Core PC team, which is a huge plus.

    Cons

    Some managers I hear are favoring some by giving them opportunities that no one gets. Secretive back stabbing. CEO always stressed.

    Advice to Management

    The video here shows my former boss who was fired after 20 years. Take him off the video at least. Let’s get this right. Needs to be more transparency. The managers favor others and then cover it up by hiding where the closings come from. Stealing from others is not team work. To the CEO, you started off strong, but no longer looked as one of us or a leader. Believe me I understand how hard it is to fight this system, I have been trying for years. Stop spending money on things and maybe give us a raise. To the guy that stands up all the time and wants loudness, sit down and stop micro managing us. Start treating the ones that have been here the longest, better.

    Author Solutions Response

    Mar 8, 2018 – CEO

    First thank you for the note. Don't always mistake stress with intensity. The system you noted is not bad, but there is always room for improvement and enhancement. Many of the positive changes we... More

  8. "Sales"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Sales Consultant in Bloomington, IN
    Current Employee - Sales Consultant in Bloomington, IN
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Author Solutions full-time (More than 3 years)

    Pros

    Great sales opportunity, freedom of schedule (if you are disciplined), I love books so this works perfectly for me. The best team you can ask for - more people here enjoy what they do compared to so many other places I've witnessed, it's excellent overall, if you are self-motivated.

    Cons

    Bloomington isn't a big place and many people interested in sales positions with ASI have a long commute.

    Author Solutions Response

    Feb 15, 2018 – CEO

    I appreciate the post. We are continuing to develop better training, support and other options for our non-Bloomington/remote employees that could minimize long commutes. We are also developing... More


  9. "great environment"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Author Solutions full-time

    Pros

    Very friendly co-workers and supervisors. No back-stabbing and very non-toxic for such an intense sales-driven group

    Cons

    it takes a while to "ramp up" as a sales rep due to product knowledge ect Lots of old customers need to have products and services re-explained to them and this interferes with a new rep's ability to sell-sell-sell

    Advice to Management

    great products/services but former customers are dissatisfied because they simply don't understand some of the products/services. climbing through these old accounts can slow one down

    Author Solutions Response

    Feb 15, 2018 – CEO

    Thanks for the advice. Improving our author experience is one of our primary goals in the 2018 plan. This is both where training throughout the organization and new technology additions will assist... More


  10. "High earning potential"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Author Solutions full-time (More than a year)

    Pros

    For sales, you have a lot of opportunity to do well in your profession; high earning potential;

    Cons

    Pressure for sales; poor management communication; not much time off; lots of work; for hard working people;

    Advice to Management

    Treat your people with respect, not like minions, and don't assume that they don't want the same thing as you do. Their success is your success, is the companies success.

    Author Solutions Response

    Feb 15, 2018 – CEO

    Thank you for the post. I agree we must promote mutual respect. What is good for individual employee is good for the company.


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