Auto Club of Southern California Reviews in Costa Mesa, CA | Glassdoor

Auto Club of Southern California Costa Mesa Reviews

Updated February 2, 2017
168 reviews

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Costa Mesa, CA

2.3
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Auto Club of Southern California Chief Executive Officer Robert T. Bouttier
Robert T. Bouttier
71 Ratings

168 Employee Reviews

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Pros
  • Chance to earn over 100K a year - good benefits - trips (in 38 reviews)

  • Conservative stable company with great brand recognition (in 31 reviews)

Cons
  • Work- Life balance and the ability to have more off days once in a while (in 29 reviews)

  • Upper management is not knowledgeable in the travel industry (in 34 reviews)

More Pros and Cons

  1. Helpful (4)

    "Sales agent"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee in Costa Mesa, CA
    Former Employee - Anonymous Employee in Costa Mesa, CA
    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO

    Pros

    Work hard, play hard, and make great commissions

    Cons

    Growth opportunities are limited. Please create more growth opportunities.

    Advice to Management

    Please listen to the comments in the comment boxes for there is room for improvement.


  2. Helpful (4)

    "Move on, there are other jobs..."

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee in Costa Mesa, CA
    Former Employee - Anonymous Employee in Costa Mesa, CA
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    I worked at Auto Club of Southern California full-time

    Pros

    Great benefits, pay was fair, so the overall compensation package is good. You can make more money at other places, but overall, I can not complain about the remuneration. The office space in Costa Mesa is ok, huge disparity between the 4th floor, where the executives are, vs the rest of the employees. It even has a nickname - Mahogany Row. If that doesn't paint a picture for you, not sure what will....

    Cons

    Where to begin..... wow, company can't seem to get out of its own way and stuck in the 50's cultural top-down management style. Employees are not seen as assets, rather liabilities and employees are easily replaceable, which is a shame.

    Speaking of employees, there are a lot of good employees, which I do miss. Conversely, a rather large number of the employees are "institutionalized", and are focused on one thing, maintaining the status quo so they can get their paycheck and retirement plan. which, negatively affects the ability to change process to increase efficiencies and effectiveness. If you like to make a difference, this is not the place to work for, you will be frustrated and leave within a short period of time.

    Advice to Management

    Remove turnstiles, trust your employees, give managers the ability to address issues with problem employees, stop making knee jerk reactions, reduce the disparity between executives and the rest of the company, squash interdepartmental politics. Seriously, I can go on-and-on, this is not rocket science, common sense stuff.


  3. Helpful (10)

    "Screw the Members, Reward Bob"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - IT Director in Costa Mesa, CA
    Former Employee - IT Director in Costa Mesa, CA
    Doesn't Recommend
    Neutral Outlook
    Disapproves of CEO

    I worked at Auto Club of Southern California full-time

    Pros

    Good cafeteria, nice co-workers, generally. This is one of the few companies left in Southern California that still has a funded pension plan.

    Cons

    This is where you go to work when you've given up. The Auto Club is the place where careers and hope die. So many of the employees are there just ticking off the days until they retire and can collect their pension.

    Advice to Management

    No advice given to management actually sinks in. These are a bunch of conservative, detached, clueless white men still living in the Reagan era. They don't listen to anyone.


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  5. Helpful (2)

    "Moving in the right direction"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Information Systems Analyst in Costa Mesa, CA
    Current Employee - Information Systems Analyst in Costa Mesa, CA
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Auto Club of Southern California full-time (More than 8 years)

    Pros

    As an exempt employee - average 8 hours a day

    Cons

    Management needs to listen to employees.

    Advice to Management

    Provide effective feedback and give employees opportunities for advancement.


  6. Helpful (1)

    "Insurance Svcs Call Center"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee in Costa Mesa, CA
    Current Employee - Anonymous Employee in Costa Mesa, CA
    No opinion of CEO

    I have been working at Auto Club of Southern California full-time (More than a year)

    Pros

    Respected company, benefits, stable schedule, fair pay. Associates and members are generally friendly, nice people.

    Cons

    Pressure to meet sales goals. Technology is behind. Too focused on minutiae and stat tracking when they should be addressing the big issues

    Advice to Management

    Hire enough people to answer phones so callers don't routinely have 20-60 min waits and employees don't burn out so fast. Speed up advanced training so associates can move up/earn more instead of stagnating. Stagnation leads to call offs and quitting. Improve technology


  7. Helpful (3)

    "Sales"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Insurance Sales Agent in Costa Mesa, CA
    Former Employee - Insurance Sales Agent in Costa Mesa, CA
    Doesn't Recommend
    Positive Outlook
    No opinion of CEO

    I worked at Auto Club of Southern California full-time (More than 3 years)

    Pros

    Money is great but you have to be willing to put the time in. Also they give you a lot of opportunities to succeed by giving you a fair amount of leads

    Cons

    I never felt like I had good job security. They know you are replaceable and they treat you like that.


  8. Helpful (3)

    "Property claims service coordinator"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Property Claims in Costa Mesa, CA
    Current Employee - Property Claims in Costa Mesa, CA
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Auto Club of Southern California full-time

    Pros

    Stable job, management( depending your manager) are very understanding. Can laterally move to different departments.40k is great. 10 weeks vacation for the first 5 years.

    Cons

    If you are not what management is looking for you can be stuck in the same position. 10 weeks vacation for the first 5 years. Extremely stressful job. Your performance is rated on customer satisfaction surveys. Sometimes if insured's do not read their policies and don't understand sub-limits there is no getting a good performance survey. 80 % score is meeting goal.

    Advice to Management

    Offer a better vacation package or higher salary so there is not such a high turnover. It seems as though they spend more money on TV's in the cafeteria and on gardeners then they are willing to invest in departments that keep our business going.


  9. Helpful (3)

    "CLAIMS ADJUSTER"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Claims Adjuster in Costa Mesa, CA
    Current Employee - Claims Adjuster in Costa Mesa, CA
    Doesn't Recommend
    Negative Outlook
    No opinion of CEO

    I have been working at Auto Club of Southern California full-time

    Pros

    Great benefits, work/life balance, Co-workers, Benefits

    Cons

    overworked, Some not all, but management is very inexperienced, no opportunities for growth, all about who you know with this company. unreasonable expectations. If you like getting yelled at by spoiled rich people this is the job for you.

    Advice to Management

    treat your employees better, be able to create a healthy work enviornment


  10. Helpful (13)

    "Is that review biased?"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Customer Service Representative in Costa Mesa, CA
    Former Employee - Customer Service Representative in Costa Mesa, CA
    Neutral Outlook
    Disapproves of CEO

    I worked at Auto Club of Southern California full-time (More than 10 years)

    Pros

    I do agree there are some wonderful people working at the Autoclub. Which means AAA knows how to hire but I question their ability to retain them.

    Cons

    So there is a recent post from a "Human Resources" employee. My experience working there was that HR was out to protect the company so I really wonder how legitimately unbiased this review can be.

    Advice to Management

    AAA are you up to no good by posing as a Human Resources employee? You really need to focus on rectifying the problems addressed by legit reviews instead of trying to bring your Glassdoor statistics up. You have low approval ratings for a reason. Try to digest the feedback!


  11. Helpful (9)

    "Slow, Goals focused not client focused"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Product Manager in Costa Mesa, CA
    Former Employee - Product Manager in Costa Mesa, CA
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    I worked at Auto Club of Southern California full-time (Less than a year)

    Pros

    The benefits we good, 401k, pension (1%), health, dental, vision.

    Location, easy to get to from anywhere in Orange County

    Cons

    Required working hours, come on, how does that even make sense when your staff is salaried?

    CYA mentality, this is from the top down.

    Snail paced - every meeting has 50% more people involved then needed. It is impossible to get anything done when EVERYONE has a say.

    Goals driven not client driver - the focus is on business unit goals, which are high level, but account for whether or not bonuses are paid out. Even if the goal is useless that trumps the customers' needs. TERRIBLE ENVIRONMENT FOR THE AGILE APPROACH THEY ARE GOING WITH.

    Advice to Management

    Revamp the culture, find ways to make your teams excited again, they are all just going through the motions.



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