Auto Club of Southern California Reviews in Costa Mesa, CA | Glassdoor

Auto Club of Southern California Costa Mesa Reviews

Updated September 17, 2017
181 reviews

Filter

Filter

Costa Mesa, CA

2.4
StarStarStarStarStar
Rating TrendsRating Trends
Recommend to a friend
Approve of CEO
Auto Club of Southern California President and CEO John F. Boyle
John F. Boyle
4 Ratings

181 Employee Reviews

Sort: PopularRatingDate

Pros
  • Chance to earn over 100K a year - good benefits - trips (in 39 reviews)

  • stable company with a brand that sells (in 36 reviews)

Cons
  • Work-Life Balance is virtually non-exsistance (in 33 reviews)

  • Poor upper management (GROUP MGR (in 39 reviews)

More Pros and Cons

  1. "Auto Club Review"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Operations Project Manager Receivables in Costa Mesa, CA
    Current Employee - Operations Project Manager Receivables in Costa Mesa, CA
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Auto Club of Southern California full-time (More than 10 years)

    Pros

    The employees are great, the leadership is supportive, team is engaging and projects are interesting, The company is stable and financially strong.

    Cons

    With the stability of the company, changes are nearly always slower than many would like to see. Some would prefer to consider their role is the retirement plan, not necessarily to accomplish the mission of the company.

    Advice to Management

    Provide and ensure accountability to all levels of the organization. Take risks by removing those who do not perform and are holding the company back. Allow and enable change in mindset on how things should be accomplished.


  2. Helpful (2)

    "Insurance Agent"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Insurance Agent in Costa Mesa, CA
    Current Employee - Insurance Agent in Costa Mesa, CA
    Doesn't Recommend
    Negative Outlook
    No opinion of CEO

    I have been working at Auto Club of Southern California full-time (Less than a year)

    Pros

    Great pay, benefits, and company. Most of the people you work with are very nice.

    Cons

    Ethical culture is very poor, unprofessional sales floor, poor middle management. You need to be willing to have no life. Upper management in sales is more interested in hitting their sales goals than training and preparing their staff. The customer suffers due to the culture maintained

    Advice to Management

    Sales meetings for best practices, training and communicating procedure and technical updates. Better training for middle management.

  3. "Senior Web Developer"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Senior Web Applications Developer in Costa Mesa, CA
    Current Employee - Senior Web Applications Developer in Costa Mesa, CA
    Recommends
    Positive Outlook

    I have been working at Auto Club of Southern California full-time (More than 3 years)

    Pros

    Privately held - not subject to stock market fluctuations

    Cons

    Some of the company is very old-fashioned

    Advice to Management

    Put in a gym or little exercise areas


  4. Helpful (2)

    "Great Company...BUT"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee in Costa Mesa, CA
    Former Employee - Anonymous Employee in Costa Mesa, CA
    Doesn't Recommend
    Positive Outlook
    Approves of CEO

    I worked at Auto Club of Southern California full-time (Less than a year)

    Pros

    Auto Club is a great company to work for, over the years that I've worked there; many changes have occurred to enhance employee recognition. There's a new CEO, and I believe the company is now moving in the right direction. The former CEO, in my opinion, could care less about the employees.

    Cons

    - Poor upper management (GROUP MGR.)
    - Low compensation
    - Little to no support from executive staff within business units
    - Little to no room for growth
    - Management takes no accountability for their actions within the department or lack there of
    - Long hours
    - No worklife balance


  5. Helpful (6)

    "Great pay, no life outside of work"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Direct Sales Agent in Costa Mesa, CA
    Current Employee - Direct Sales Agent in Costa Mesa, CA
    Doesn't Recommend
    Neutral Outlook
    Disapproves of CEO

    I have been working at Auto Club of Southern California full-time (More than 3 years)

    Pros

    You can make a ton of money here.

    Cons

    No vacation, three paid sick days a year, terrible management, technologically backwards, treated like a number and not a person, etc.. etc...

    Advice to Management

    Stop treating your sales agents so poorly. I know that to you we are expendable. But, if you treat us well you may end up with agents that are happy to work for you, instead of pulling teeth all the time.


  6. "Member Relations Team Representative"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Member Relations Tea Representative in Costa Mesa, CA
    Former Employee - Member Relations Tea Representative in Costa Mesa, CA
    Recommends
    Positive Outlook
    Approves of CEO

    I worked at Auto Club of Southern California full-time (More than 10 years)

    Pros

    While working for the Automobile Club of Southern California was able to work with the public in problem solving and conflict resolution.

    Cons

    Limited options to move closer to home due to location of job distance of travel. Supervisor support.

    Advice to Management

    Concepts of the Member Relations no matter what organization should be to meet the clients expectations when issues arise and to complete task assigned in a professional manner.


  7. Helpful (3)

    "Bad company"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - IT Worker in Costa Mesa, CA
    Current Employee - IT Worker in Costa Mesa, CA
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    I have been working at Auto Club of Southern California full-time (More than 10 years)

    Pros

    Upper management is getting nicer

    Cons

    Too many managers and the worker bees are not treated faily

    Advice to Management

    Treat your worker bees better! You have too many managers! The managers have all the perks when they do not work! They have all the parking, bonus, and perks. The worker bees get nothing. Unless this changes your company will not survive.

  8. Helpful (2)

    "Insurance Sales Agent"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Insurance Sales Agent in Costa Mesa, CA
    Former Employee - Insurance Sales Agent in Costa Mesa, CA
    Recommends
    Neutral Outlook
    No opinion of CEO

    I worked at Auto Club of Southern California full-time (Less than a year)

    Pros

    Great training program, paid licensing, inbound calls (4 hours a day), friendly coworkers, potential to make a lot of money (if you work long hours or your manager likes you and gives you good leads).

    Cons

    Be prepared to make outbound calls if your manager doesn't like you and doesn't want you to have extra inbound phone time, high turn over, very long hours including weekends, monthly quotas

    Advice to Management

    Be more fair with leads and phone time.


  9. Helpful (1)

    "Great organization with exciting future"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee in Costa Mesa, CA
    Current Employee - Anonymous Employee in Costa Mesa, CA
    Recommends
    Positive Outlook
    No opinion of CEO

    I have been working at Auto Club of Southern California full-time (More than 3 years)

    Pros

    - financially stable
    - promote from within and across business units
    - strong benefits package
    - strong top down support for training & development
    - family feeling despite our large size
    -"valuable products and legendary service"
    - incredible brand name
    - bright future

    Cons

    - historically slower to make changes (improving)
    - negative attitude of some staff who can't recognize or dont appreciate the benefits above

    Advice to Management

    - keep up the great recent work
    - take some more calculated chances and encourage all to move faster
    - share more about the future vision so all can come further together to achieve great things


  10. "Operations Administrator"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Operations Administrator in Costa Mesa, CA
    Current Employee - Operations Administrator in Costa Mesa, CA
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Auto Club of Southern California full-time (More than 5 years)

    Pros

    Excellent benefits, career-minded company that is loyal to its employees, opportunities to do many different things across multiple states

    Cons

    Not the most cutting edge in terms of tech or pay scale


Showing 181 of 519 reviews
Reset Filters