Auto Club of Southern California Reviews in Los Angeles, CA | Glassdoor

Auto Club of Southern California Los Angeles Reviews

Updated September 18, 2017
289 reviews

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Los Angeles, CA Area

2.5
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Auto Club of Southern California President and CEO John F. Boyle
John F. Boyle
4 Ratings

289 Employee Reviews

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Pros
  • Chance to earn over 100K a year - good benefits - trips (in 39 reviews)

  • stable company with a brand that sells (in 35 reviews)

Cons
  • Work-Life Balance is virtually non-exsistance (in 33 reviews)

  • Upper management will make working there a nightmare (in 38 reviews)

More Pros and Cons

  1. "Auto Club Review"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Operations Project Manager Receivables in Costa Mesa, CA
    Current Employee - Operations Project Manager Receivables in Costa Mesa, CA
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Auto Club of Southern California full-time (More than 10 years)

    Pros

    The employees are great, the leadership is supportive, team is engaging and projects are interesting, The company is stable and financially strong.

    Cons

    With the stability of the company, changes are nearly always slower than many would like to see. Some would prefer to consider their role is the retirement plan, not necessarily to accomplish the mission of the company.

    Advice to Management

    Provide and ensure accountability to all levels of the organization. Take risks by removing those who do not perform and are holding the company back. Allow and enable change in mindset on how things should be accomplished.


  2. "Insurance Agent"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Insurance Agent in Costa Mesa, CA
    Current Employee - Insurance Agent in Costa Mesa, CA
    Doesn't Recommend
    Negative Outlook
    No opinion of CEO

    I have been working at Auto Club of Southern California full-time (Less than a year)

    Pros

    Great pay, benefits, and company. Most of the people you work with are very nice.

    Cons

    Ethical culture is very poor, unprofessional sales floor, poor middle management. You need to be willing to have no life. Upper management in sales is more interested in hitting their sales goals than training and preparing their staff. The customer suffers due to the culture maintained

    Advice to Management

    Sales meetings for best practices, training and communicating procedure and technical updates. Better training for middle management.

  3. "Senior Web Developer"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Senior Web Applications Developer in Costa Mesa, CA
    Current Employee - Senior Web Applications Developer in Costa Mesa, CA
    Recommends
    Positive Outlook

    I have been working at Auto Club of Southern California full-time (More than 3 years)

    Pros

    Privately held - not subject to stock market fluctuations

    Cons

    Some of the company is very old-fashioned

    Advice to Management

    Put in a gym or little exercise areas


  4. Helpful (1)

    "Middle Management"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee in Los Angeles, CA
    Current Employee - Anonymous Employee in Los Angeles, CA
    Doesn't Recommend
    Positive Outlook
    No opinion of CEO

    I have been working at Auto Club of Southern California full-time (More than 5 years)

    Pros

    Very stable company, believe in promoting from within (almost a must), many internal training opportunities. Promotions happen faster if you are mobile.

    Cons

    Very slow to react, created the words 'micro managing', middle and even regional level management not really managers. Everything has to be approved at the VP level. No ability to actually run or develop your business Cookie cutter approach taken for ease of management - not because it works in all situations. Salaries are low for expectations.

    Advice to Management

    Let managers manage. Ease up on expectations of front line staff or increase salary. Don't be afraid to try something new. One size does not fit all. Let go of non-productive staff - at all levels.


  5. Helpful (1)

    "Great Company...BUT"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee in Costa Mesa, CA
    Former Employee - Anonymous Employee in Costa Mesa, CA
    Doesn't Recommend
    Positive Outlook
    Approves of CEO

    I worked at Auto Club of Southern California full-time (Less than a year)

    Pros

    Auto Club is a great company to work for, over the years that I've worked there; many changes have occurred to enhance employee recognition. There's a new CEO, and I believe the company is now moving in the right direction. The former CEO, in my opinion, could care less about the employees.

    Cons

    - Poor upper management (GROUP MGR.)
    - Low compensation
    - Little to no support from executive staff within business units
    - Little to no room for growth
    - Management takes no accountability for their actions within the department or lack there of
    - Long hours
    - No worklife balance


  6. "No Work Life Balance, AAA wants more production for less pay"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Sales Agent in Los Angeles, CA
    Current Employee - Sales Agent in Los Angeles, CA
    Doesn't Recommend
    Negative Outlook
    No opinion of CEO

    I have been working at Auto Club of Southern California full-time (More than 8 years)

    Pros

    Top Earners can make up to $200k and up.

    Cons

    Everything else is a con. The sales schedule (may not have duties depending on others being reward over you), mandatory late nights (working past 5pm til 7pm, Getting stressed by management over not making quotas, and ever higher demand for quota, every 6months compensation plan gets worse as opposed to better for sales agents, I could go on, but in short everything minus the pay is a con.

    Advice to Management

    Wouldn't matter, because they don't listen, this topic of advice to them is nay-say. It's do as we tell you or else the door is wide open. Just a number instead of an employee.


  7. Helpful (6)

    "Great pay, no life outside of work"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Direct Sales Agent in Costa Mesa, CA
    Current Employee - Direct Sales Agent in Costa Mesa, CA
    Doesn't Recommend
    Neutral Outlook
    Disapproves of CEO

    I have been working at Auto Club of Southern California full-time (More than 3 years)

    Pros

    You can make a ton of money here.

    Cons

    No vacation, three paid sick days a year, terrible management, technologically backwards, treated like a number and not a person, etc.. etc...

    Advice to Management

    Stop treating your sales agents so poorly. I know that to you we are expendable. But, if you treat us well you may end up with agents that are happy to work for you, instead of pulling teeth all the time.

  8. Helpful (2)

    "Sales can be brutal."

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Insurance Sales Agent in Redondo Beach, CA
    Current Employee - Insurance Sales Agent in Redondo Beach, CA
    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO

    I have been working at Auto Club of Southern California full-time (More than 8 years)

    Pros

    Good money if you make the job your life. Good medical benefits, if you can get the time away from the office to go to a doctor, dentist, or eye appointment.

    Cons

    NO work/life balance, only work. Heavy handed pressure in the sales department. Almost daily threats of losing your job.

    Advice to Management

    A great sales person does NOT necessarily make a great manager. There are many managers that are flat out bullies and will purposely create competition amongst agents, instead of teamwork. There is a lot of favoritism that is obvious to all.


  9. "Member Relations Team Representative"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Member Relations Tea Representative in Costa Mesa, CA
    Former Employee - Member Relations Tea Representative in Costa Mesa, CA
    Recommends
    Positive Outlook
    Approves of CEO

    I worked at Auto Club of Southern California full-time (More than 10 years)

    Pros

    While working for the Automobile Club of Southern California was able to work with the public in problem solving and conflict resolution.

    Cons

    Limited options to move closer to home due to location of job distance of travel. Supervisor support.

    Advice to Management

    Concepts of the Member Relations no matter what organization should be to meet the clients expectations when issues arise and to complete task assigned in a professional manner.


  10. Helpful (3)

    "Bad company"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - IT Worker in Costa Mesa, CA
    Current Employee - IT Worker in Costa Mesa, CA
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    I have been working at Auto Club of Southern California full-time (More than 10 years)

    Pros

    Upper management is getting nicer

    Cons

    Too many managers and the worker bees are not treated faily

    Advice to Management

    Treat your worker bees better! You have too many managers! The managers have all the perks when they do not work! They have all the parking, bonus, and perks. The worker bees get nothing. Unless this changes your company will not survive.


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