Auto Club of Southern California Reviews in Los Angeles, CA | Glassdoor

Auto Club of Southern California Los Angeles Reviews

Updated February 19, 2017
266 reviews

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Los Angeles, CA Area

2.4
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Auto Club of Southern California Chief Executive Officer Robert T. Bouttier
Robert T. Bouttier
107 Ratings

266 Employee Reviews

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Pros
  • Chance to earn over 100K a year - good benefits - trips (in 38 reviews)

  • Conservative stable company with great brand recognition (in 31 reviews)

Cons
  • Work- Life balance and the ability to have more off days once in a while (in 29 reviews)

  • Upper management is not knowledgeable in the travel industry (in 34 reviews)

More Pros and Cons

  1. "Steady job but tough work."

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Claims in Los Angeles, CA
    Current Employee - Claims in Los Angeles, CA
    Recommends
    Approves of CEO

    I have been working at Auto Club of Southern California full-time (More than 3 years)

    Pros

    Great benefits and competitive pay.

    Cons

    Work overload. Old computers and work equipment


  2. Helpful (2)

    "Roadside Service Dispatcher"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee in Burbank, CA
    Former Employee - Anonymous Employee in Burbank, CA
    Recommends
    Approves of CEO

    I worked at Auto Club of Southern California full-time (More than a year)

    Pros

    Meeting new people, I made some really good friends while working here it helped make the job bearable.

    Cons

    Hardly any pleasant customers, I guess that can be expected because they're having a rough day but it begins to wear on a person.

    Advice to Management

    Less emphasis on selling preferred auto shops to people in need, I understand it's a business but it rarely helps the customers.


  3. Helpful (4)

    "Sales agent"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee in Costa Mesa, CA
    Former Employee - Anonymous Employee in Costa Mesa, CA
    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO

    Pros

    Work hard, play hard, and make great commissions

    Cons

    Growth opportunities are limited. Please create more growth opportunities.

    Advice to Management

    Please listen to the comments in the comment boxes for there is room for improvement.


  4. Is this helpful? The community relies on everyone sharing – Add Anonymous Review


  5. Helpful (2)

    "Overlook"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee in Downey, CA
    Current Employee - Anonymous Employee in Downey, CA
    Doesn't Recommend
    Neutral Outlook
    Disapproves of CEO

    I have been working at Auto Club of Southern California (More than 3 years)

    Pros

    Benefits and discounts with amusement parks and employee benefits

    Cons

    heavy work loads, hard to take vacations.

    Advice to Management

    Set Realistic Expectations


  6. "Great company"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Member Services Representative, Insurance in Los Angeles, CA
    Current Employee - Member Services Representative, Insurance in Los Angeles, CA
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Auto Club of Southern California (Less than a year)

    Pros

    Management is amazing! Everyone is so helpful and they have your best interest at heart. They want you to be successful and will do whatever it takes to get you there. They have the normal vacation days, 401k, health insurance, dental, sick days, etc. there's also a lot of room for growth so if you want to move up or get certified they offer advance training if your willing to put your time and focus on it it can happen.

    Cons

    Work- Life balance and the ability to have more off days once in a while

    Advice to Management

    Keep up the good work!


  7. Helpful (2)

    "numbers"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Insurance Specialist in West Los Angeles, CA
    Former Employee - Insurance Specialist in West Los Angeles, CA
    Doesn't Recommend
    Negative Outlook
    No opinion of CEO

    I worked at Auto Club of Southern California full-time

    Pros

    You get a paycheck and that's about it!

    Cons

    you are basicly a number ,if you don't produce the numbers that they want you will get caned. they don't appreaciate there associates at all.


  8. Helpful (4)

    "Move on, there are other jobs..."

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee in Costa Mesa, CA
    Former Employee - Anonymous Employee in Costa Mesa, CA
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    I worked at Auto Club of Southern California full-time

    Pros

    Great benefits, pay was fair, so the overall compensation package is good. You can make more money at other places, but overall, I can not complain about the remuneration. The office space in Costa Mesa is ok, huge disparity between the 4th floor, where the executives are, vs the rest of the employees. It even has a nickname - Mahogany Row. If that doesn't paint a picture for you, not sure what will....

    Cons

    Where to begin..... wow, company can't seem to get out of its own way and stuck in the 50's cultural top-down management style. Employees are not seen as assets, rather liabilities and employees are easily replaceable, which is a shame.

    Speaking of employees, there are a lot of good employees, which I do miss. Conversely, a rather large number of the employees are "institutionalized", and are focused on one thing, maintaining the status quo so they can get their paycheck and retirement plan. which, negatively affects the ability to change process to increase efficiencies and effectiveness. If you like to make a difference, this is not the place to work for, you will be frustrated and leave within a short period of time.

    Advice to Management

    Remove turnstiles, trust your employees, give managers the ability to address issues with problem employees, stop making knee jerk reactions, reduce the disparity between executives and the rest of the company, squash interdepartmental politics. Seriously, I can go on-and-on, this is not rocket science, common sense stuff.


  9. Helpful (10)

    "Screw the Members, Reward Bob"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - IT Director in Costa Mesa, CA
    Former Employee - IT Director in Costa Mesa, CA
    Doesn't Recommend
    Neutral Outlook
    Disapproves of CEO

    I worked at Auto Club of Southern California full-time

    Pros

    Good cafeteria, nice co-workers, generally. This is one of the few companies left in Southern California that still has a funded pension plan.

    Cons

    This is where you go to work when you've given up. The Auto Club is the place where careers and hope die. So many of the employees are there just ticking off the days until they retire and can collect their pension.

    Advice to Management

    No advice given to management actually sinks in. These are a bunch of conservative, detached, clueless white men still living in the Reagan era. They don't listen to anyone.


  10. Helpful (2)

    "Moving in the right direction"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Information Systems Analyst in Costa Mesa, CA
    Current Employee - Information Systems Analyst in Costa Mesa, CA
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Auto Club of Southern California full-time (More than 8 years)

    Pros

    As an exempt employee - average 8 hours a day

    Cons

    Management needs to listen to employees.

    Advice to Management

    Provide effective feedback and give employees opportunities for advancement.


  11. Helpful (1)

    "Insurance Svcs Call Center"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee in Costa Mesa, CA
    Current Employee - Anonymous Employee in Costa Mesa, CA
    No opinion of CEO

    I have been working at Auto Club of Southern California full-time (More than a year)

    Pros

    Respected company, benefits, stable schedule, fair pay. Associates and members are generally friendly, nice people.

    Cons

    Pressure to meet sales goals. Technology is behind. Too focused on minutiae and stat tracking when they should be addressing the big issues

    Advice to Management

    Hire enough people to answer phones so callers don't routinely have 20-60 min waits and employees don't burn out so fast. Speed up advanced training so associates can move up/earn more instead of stagnating. Stagnation leads to call offs and quitting. Improve technology



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