Filter
Filter
Full-timePart-timeGood Benefits for the employees (in 40 reviews)
Stable company and flexible schedules (in 38 reviews)
Work-Life Balance is virtually non-exsistance (in 33 reviews)
sometimes - no true direction from upper management (in 42 reviews)
I have been working at Auto Club of Southern California full-time
Pros
Benefits including 401k. Comfortable work environment. Opportunity for advancement.
Cons
Pay is below the national average for the same type of work, in my specific job title.
I have been working at Auto Club of Southern California full-time (More than a year)
Pros
Insurance Services - Call Center Costa Mesa. I have been there 2+ years and things have gotten better. Supervisors have stepped up their game and become more helpful and supportive instead of just rule enforcers. Management has been conducting focus groups and as a result, tardy and attendance policies have been loosened and made more associate friendly. Performance goals have been adjusted to be more realistic. Working from home is a real thing that i am doing along with over 100 other agents who no longer have to commute! Agents are even being hired with the guarantee they will be working from home within 6 months of successful completion of training! My pay has increased 35% in the last 2 years not to mention the savings in gas and time. Only 2 weeks vacation time the first 5 years but we do also get 5 sick days and 10 paid holidays and good medical/dental/vision plans.
Cons
Extremely structured and monitored working environment. There are a lot of system issues and lack of support in escalated situations which are frustrating and inhibit your ability to work efficiently and take care of the customer. This affects your performance stats and customer surveys which then affects your bonuses.
Advice to Management
Give more performance feedback on a regular basis, provide more information on changes and processes and have more support available for complaints, etc. Devote more time/resources to the systems so we don't have so many system issues.
I worked at Auto Club of Southern California full-time (More than a year)
Pros
Nice people to work with
Exposure to new technologies
Cons
None that I came across
Helpful (1)
I have been working at Auto Club of Southern California full-time
Pros
Co workers are great and like a family.
Cons
Management sucks and so does the HR dept.
Advice to Management
Management and HR seems to be only behind other managrs. No supprt or not much for a regular employeem
Helpful (1)
I have been working at Auto Club of Southern California full-time
Pros
Too many to list them
Cons
Getting fewer by the day
Advice to Management
There is a whole new energy around the place recently. Let’s all continue to rally together and turn this incredible organization into something even more ‘legendary’ for our members. Some of the recent additions from outside are a breath of fresh air. Let them and some of our more talented Managers have an even bigger voice.
Nice work John and the many others contributing to the new approach and new attitude. Don’t stop. Keep the foot on the gas.
I worked at Auto Club of Southern California full-time
Pros
flexibility and great co workers
Cons
traffic on the drive to work
Helpful (1)
I have been working at Auto Club of Southern California full-time
Pros
Stable job and may receive a bonus every year.
Cons
Pay is not comparable to other companies.
Advice to Management
Value your employees with advance degrees .
Helpful (2)
I worked at Auto Club of Southern California full-time (Less than a year)
Pros
The members and excellent training.
Cons
Poor management. Rude condescending managers. Human Resources not interested in listening to branch issues.
Advice to Management
Retire
I have been working at Auto Club of Southern California full-time
Pros
there is opportunity for good money
Cons
the job requires alot of hours
I worked at Auto Club of Southern California full-time
Pros
Cafeteria, large department, diverse dept
Cons
Needs to be up to speed in terms technology
This will replace the current featured review for targeted profile. Are you sure you want to replace it?
Are you sure you want to remove this review from being featured for targeted profile?
Auto Club of Southern California Response
seconds ago
Edit • Delete