Auto Club of Southern California Reviews | Glassdoor

Auto Club of Southern California Reviews

Updated February 19, 2017
458 reviews

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Full-time Part-time

2.6
Star Star Star Star Star
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Auto Club of Southern California Chief Executive Officer Robert T. Bouttier
Robert T. Bouttier
171 Ratings

458 Employee Reviews

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Pros
  • Chance to earn over 100K a year - good benefits - trips (in 38 reviews)

  • Conservative stable company with great brand recognition (in 31 reviews)

Cons
  • Work- Life balance and the ability to have more off days once in a while (in 29 reviews)

  • Upper management is not knowledgeable in the travel industry (in 34 reviews)

More Pros and Cons

  1. "Steady job but tough work."

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Claims in Los Angeles, CA
    Current Employee - Claims in Los Angeles, CA
    Recommends
    Approves of CEO

    I have been working at Auto Club of Southern California full-time (More than 3 years)

    Pros

    Great benefits and competitive pay.

    Cons

    Work overload. Old computers and work equipment


  2. "PMG"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    Pros

    Great benefits , health care

    Cons

    Company is old. Won't catch up with time. Company does not go to bat for employees.

    Advice to Management

    Favoritism had to decrease in order for others to increase in the company.


  3. "Claims Assigner"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Auto Club of Southern California full-time

    Pros

    A dynamic and rewarding job.

    Cons

    It can sometimes be very stressful.


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  5. "Travel Professional"

    Star Star Star Star Star
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee
    Recommends
    Neutral Outlook
    No opinion of CEO

    I have been working at Auto Club of Southern California full-time (More than a year)

    Pros

    Benefits, hours, and company advancement

    Cons

    Wages don't reflect amount of work.

    Advice to Management

    Less micromanagment


  6. Helpful (2)

    "Roadside Service Dispatcher"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee in Burbank, CA
    Former Employee - Anonymous Employee in Burbank, CA
    Recommends
    Approves of CEO

    I worked at Auto Club of Southern California full-time (More than a year)

    Pros

    Meeting new people, I made some really good friends while working here it helped make the job bearable.

    Cons

    Hardly any pleasant customers, I guess that can be expected because they're having a rough day but it begins to wear on a person.

    Advice to Management

    Less emphasis on selling preferred auto shops to people in need, I understand it's a business but it rarely helps the customers.


  7. Helpful (4)

    "Insurance agent"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Insurance Sales Agent in San Diego, CA
    Current Employee - Insurance Sales Agent in San Diego, CA
    Doesn't Recommend
    Negative Outlook
    Approves of CEO

    I have been working at Auto Club of Southern California full-time (More than a year)

    Pros

    *pay if your willing to make a lot of cold calls from member list
    *growth potential

    Cons

    *you are heavily penalized if you make the slightest of errors on an insurance policy by deductions in pay.
    *managers only care about the number of policies sold, not the quality of your customer service

    Advice to Management

    Be there for your agents; don't work 3-4 hrs a day and take all the credit for the agents success!!


  8. Helpful (4)

    "Sales agent"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee in Costa Mesa, CA
    Former Employee - Anonymous Employee in Costa Mesa, CA
    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO

    Pros

    Work hard, play hard, and make great commissions

    Cons

    Growth opportunities are limited. Please create more growth opportunities.

    Advice to Management

    Please listen to the comments in the comment boxes for there is room for improvement.


  9. Helpful (4)

    "Auto Club Claims"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Claims Service Representative in Escondido, CA
    Former Employee - Claims Service Representative in Escondido, CA
    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO

    I worked at Auto Club of Southern California full-time (More than 5 years)

    Pros

    The Auto Club of Southern California provides great benefits: reasonably priced health insurance; 401k with partial company match; annual incentive pay.

    Cons

    Very low annual pay increase at time of review; slim chance of advancement if you are not a favorite of management; same individuals picked over and over again for special assignments they gain additional skills while co-workers pick up the slack by covering the same selected individuals desk; teamwork is non-existent; claim team managers are not at their desk or even in the building the majority of the day...

    Advice to Management

    Claims management should be held accountable for training and acknowledging all their team members not just their favorite employees.


  10. Helpful (2)

    "Overlook"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee in Downey, CA
    Current Employee - Anonymous Employee in Downey, CA
    Doesn't Recommend
    Neutral Outlook
    Disapproves of CEO

    I have been working at Auto Club of Southern California (More than 3 years)

    Pros

    Benefits and discounts with amusement parks and employee benefits

    Cons

    heavy work loads, hard to take vacations.

    Advice to Management

    Set Realistic Expectations


  11. "Great company"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Member Services Representative, Insurance in Los Angeles, CA
    Current Employee - Member Services Representative, Insurance in Los Angeles, CA
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Auto Club of Southern California (Less than a year)

    Pros

    Management is amazing! Everyone is so helpful and they have your best interest at heart. They want you to be successful and will do whatever it takes to get you there. They have the normal vacation days, 401k, health insurance, dental, sick days, etc. there's also a lot of room for growth so if you want to move up or get certified they offer advance training if your willing to put your time and focus on it it can happen.

    Cons

    Work- Life balance and the ability to have more off days once in a while

    Advice to Management

    Keep up the good work!



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