Auto Club of Southern California Reviews
Updated May 9, 2022
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Found 917 of over 936 reviews
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Top Review Highlights by Sentiment
- "Middle and upper management do not seriously heed or take suggestions from agents on the floor to improve working conditions." (in 49 reviews)
Ratings by Demographics
This rating reflects the overall rating of Auto Club of Southern California and is not affected by filters.
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- Current Employee, more than 5 years★★★★★
Pros
Very employee centric and great work/life balance.
Cons
Pay is less than other similar companies.
- Former Employee, more than 3 years★★★★★
Pros
- 401K matching - Pension (but only after you’ve been an employee for five years) - Decent health/dental/vision benefits - Good co-workers - Stable company
Cons
- Pervasive culture of finger pointing and scapegoating when something goes wrong. Everyone saves an email paper trail for each step of every project to CYA. - The pandemic has shown the company doesn’t care about employee well-being. - Employees proved they were as productive, if not more so, working from home, but the office was repopulated with barely any safety protocols before vaccinations were widely available. - Under the guise of “fairness,” management will make blanket changes/decisions without considering that everyone’s situation is different. - Majority of the company works in the office. - Departments that are allowed to work from home were only allowed to do so after having difficulties recruiting. There’s no guarantee this will not be taken away after The Great Resignation is over. - Several levels of approval needed to do anything. - Rigid upper management that reaches out for employee feedback, but refuses to actually listen to them. - Archaic policies that are set in stone. It took 120+ years to allow a casual dress code. - Subpar work/life balance depending on your department.
- Former Employee, more than 10 years★★★★★
Pros
The people. I've made great friends here. The stability, even though the pandemic there were no layoffs.
Cons
Politics are huge. There "is no wfh" program at AAA, however most of the business units supported are wfh. Senior leadership is extremely out of touch. The department is extremely gossipy and underpaid. Make one mistake and it is remembered forever, literally the majority of department leadership has been in place for 10+ years. The department is severely underpaid and undervalued. This is known by all but is not to be discussed. Also leadership does not like questions.
Continue reading - Former Employee, more than 1 year★★★★★
you get promoted based on seniority not based on skills and experience.
RecommendCEO ApprovalBusiness OutlookPros
Staff were friendly. work was not stressful. good training.
Cons
promotion and advancements were not good. your manager can make you or break you. mine was selfish and did not want to promote me to headquarter because I was a high performer and wanted to keep me in her branch. I was also more qualified that she was.
- Former Employee, more than 5 years★★★★★
Pros
Employees are valued, great benefits, decent salary with potential to earn commissions, positive work environment, great incentives for high performing sales like winning trips
Cons
Commission structure could be better, outbound call nights to drive business for travel does not work, must work some Saturdays. More work life balance would be nice, like option to work from home for top performers. Managers are frequently rotated to different branches, makes it difficult to feel comfortable and secure. Training for travel is intense and once on your own it can be incredibly hard to manage by yourself - get a mentor!
Continue reading - Current Employee, more than 3 years★★★★★
Pros
My Manager and Group Manager My Team Able to grow and wear a lot of hats
Cons
Marketing Senior Executive Management Workload Management hasn’t been able to recruit
Continue reading - Former Employee★★★★★
Pros
Potential to make a great income
Cons
Required to work Saturdays and long hours
Continue reading - Former Employee, more than 1 year★★★★★
Pros
Friendly environment, great managers, great training
Cons
very stressful, huge overload of work
Continue reading - Current Employee, less than 1 year★★★★★
Pros
Everything! Best insurance company to work for.
Cons
Not really any, aside from limited overtime opportunity
Continue reading - Current Employee, more than 1 year★★★★★
Pros
Earning potential is uncapped but tough to achieve
Cons
Management is toxic and often inept
Auto Club of Southern California Reviews FAQs
Auto Club of Southern California has an overall rating of 2.7 out of 5, based on over 936 reviews left anonymously by employees. 34% of employees would recommend working at Auto Club of Southern California to a friend and 41% have a positive outlook for the business. This rating has improved by 15% over the last 12 months.
34% of Auto Club of Southern California employees would recommend working there to a friend based on Glassdoor reviews. Employees also rated Auto Club of Southern California 2.5 out of 5 for work life balance, 2.6 for culture and values and 3.0 for career opportunities.
According to reviews on Glassdoor, employees commonly mention the pros of working at Auto Club of Southern California to be coworkers, career development, benefits and the cons to be culture, senior leadership, management.
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