Auto Club of Southern California Reviews | Glassdoor

Auto Club of Southern California Reviews

Updated July 15, 2018
563 reviews

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2.7
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Approve of CEO
Auto Club of Southern California President and CEO John F. Boyle
John F. Boyle
30 Ratings

563 Employee Reviews

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Pros
  • "Good Benefits for the employees" (in 41 reviews)

  • "Career opportunities, great benefits, managers are engaging and actually care about you" (in 39 reviews)

Cons
  • "Work-Life Balance is virtually non-exsistance" (in 34 reviews)

  • "sometimes - no true direction from upper management" (in 43 reviews)

More Pros and Cons

  1. "Specialist II"

    StarStarStarStarStar
    Current Employee - Anonymous Employee in Los Angeles, CA
    Current Employee - Anonymous Employee in Los Angeles, CA
    Recommends
    Neutral Outlook

    I have been working at Auto Club of Southern California full-time (More than a year)

    Pros

    Good platform to achieve other career goals

    Cons

    Sales goals are required at every position within the company, even in non-sales positions


  2. Helpful (1)

    "Review"

    StarStarStarStarStar
    • Career Opportunities
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at Auto Club of Southern California full-time

    Pros

    It's not terrible. Just stressful

    Cons

    it's quite stressful. you get put through the ringer

  3. "Branch Specialist"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee
    Doesn't Recommend
    Positive Outlook
    No opinion of CEO

    I worked at Auto Club of Southern California full-time

    Pros

    Good pay for the work. Easy, on the job training

    Cons

    6 days/week not disclosed in interview. Very low team morale.


  4. "Branch specialist"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Branch Service Specialist in Glendora, CA
    Current Employee - Branch Service Specialist in Glendora, CA
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Auto Club of Southern California full-time (More than 10 years)

    Pros

    You make great friends with coworkers and members. Great benefits.

    Cons

    Working Saturdays and always short staffed and unexpieranced new hires


  5. Helpful (2)

    "Auto Club offers some benefits, stable work environment."

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee
    Doesn't Recommend
    Positive Outlook

    I worked at Auto Club of Southern California full-time

    Pros

    Decent pay, the company offers a good service to its members

    Cons

    Rarely promotes From Within unless you have family there.

    Advice to Management

    Take better care of your employees, hire more from within the deapartments.


  6. Helpful (3)

    "Not worth it"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Call Center Customer Service Representative in Pittsburgh, PA
    Current Employee - Call Center Customer Service Representative in Pittsburgh, PA
    Negative Outlook
    Disapproves of CEO

    I have been working at Auto Club of Southern California full-time (Less than a year)

    Pros

    Zero high turn over last resort job .

    Cons

    Medical only costs for employee per pay 83.87 . Family 358.11 or 716.22 a month !!!! this does not include dental vision . I would have to pay 900 a month for insurance .

    Advice to Management

    This company is all about the dough and lining the ceo and upper managements pockets .


  7. "Amazing place to work!"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee in Costa Mesa, CA
    Current Employee - Anonymous Employee in Costa Mesa, CA
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Auto Club of Southern California full-time (More than a year)

    Pros

    Career opportunities, great benefits, managers are engaging and actually care about you!

    Cons

    No cons. I absolutely love my job and my coworkers.

  8. Helpful (8)

    "Only if you are desperate for money and the location works"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Software Engineer
    Former Employee - Software Engineer
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    I worked at Auto Club of Southern California full-time (More than a year)

    Pros

    They have average pay and provide a computer to work on?

    Cons

    Old, worn out office space in dirty buildings. No break rooms or services where you work. They use a time management system and cards to scan you off work and log you out when you go for a walk or exit a door. It's really bizarre. Kind of like you are a fast food employee that has to log out for each break. People are overly bureaucratic and the systems are all using very old technology. Very uninspiring and boring.

    Advice to Management

    There's no fixing this mess.


  9. "Getting Better"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Insurance Policy Specialist in Costa Mesa, CA
    Current Employee - Insurance Policy Specialist in Costa Mesa, CA
    Recommends
    Positive Outlook
    No opinion of CEO

    I have been working at Auto Club of Southern California full-time (More than a year)

    Pros

    Insurance Services - Call Center Costa Mesa. I have been there 2+ years and things have gotten better. Supervisors have stepped up their game and become more helpful and supportive instead of just rule enforcers. Management has been conducting focus groups and as a result, tardy and attendance policies have been loosened and made more associate friendly. Performance goals have been adjusted to be more realistic. Working from home is a real thing that i am doing along with over 100 other agents who no longer have to commute! Agents are even being hired with the guarantee they will be working from home within 6 months of successful completion of training! My pay has increased 35% in the last 2 years not to mention the savings in gas and time. Only 2 weeks vacation time the first 5 years but we do also get 5 sick days and 10 paid holidays and good medical/dental/vision plans.

    Cons

    Extremely structured and monitored working environment. There are a lot of system issues and lack of support in escalated situations which are frustrating and inhibit your ability to work efficiently and take care of the customer. This affects your performance stats and customer surveys which then affects your bonuses.

    Advice to Management

    Give more performance feedback on a regular basis, provide more information on changes and processes and have more support available for complaints, etc. Devote more time/resources to the systems so we don't have so many system issues.


  10. Helpful (4)

    "Continuous Diminishing Pay Structure & Implacable Increases in Production Quotas"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Field Sales Agent
    Current Employee - Field Sales Agent
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    I have been working at Auto Club of Southern California full-time (More than 8 years)

    Pros

    Overall great co-workers across all departments. Field sales, DMV, Underwriting departments all include some of the best people I've ever had the pleasure of working with. Good benefits and 401k (company currently matching @ 4%).

    Cons

    Continuously diminishing pay structure with implacable increases in production quotas enforced by upper management threaten to turn this company into the next Wells Fargo fiasco. Production levels from 4 years ago which would have earned you a "president's elite" status and awarded you trips to every sales summit... will now not even allow you to retain employment as a sales agent. No joke.

    Like clockwork, yearly pay changes are rolled out with new and inventive ways by upper management to diminish your pay and increase your workload. One fine example is how management implemented a change for all policies that need to be re-written after non-payment or non-renewal to literally pay you pennies on the dollar with the same amount of work... and most likely you'll do it simply for the notch on the board to hopefully keep your job for 1 more month.

    Work/Life balance is non-existent, but the disconnected upper management like to throw around the topic, maybe put together a power point presentation as if it actually important to them... where is it implemented?!... I was actually given a hard time because my wedding was planned for the end of the month and this is "mandatory late nights" for all agents. No paid time off...only 3 vacation days per year.

    Put bluntly, your family/social life and even health (from the immense amounts of stress and being stretched so thin) will suffer in some form. You will make good money as a sales agent... but at some point you'll get tired of feeling bent over just so a handful of executives can pat each other on the back and talk about how much better their bottom line looks (at your expense).
    Continuously diminishing pay structure with implacable increases in production quotas enforced by upper management threaten to turn this company into the next Wells Fargo fiasco. Production levels from 4 years ago which would have earned you a "president's elite" status and awarded you trips to every sales summit... will now not even allow you to retain employment as a sales agent. No joke.

    Like clockwork, yearly pay changes are rolled out with new and inventive ways by upper management to diminish your pay and increase your workload. One fine example is how management implemented a change for all policies that need to be re-written after non-payment or non-renewal to literally pay you pennies on the dollar with the same amount of work... and most likely you'll do it simply for the notch on the board to hopefully keep your job for 1 more month.

    Work/Life balance is non-existent, but the disconnected upper management like to throw around the topic, maybe put together a power point presentation as if it actually important to them... where is it implemented?!... I was actually given a hard time because my wedding was planned for the end of the month and this is "mandatory late nights" for all agents. No paid time off...only 3 vacation days per year.

    Put bluntly, your family/social life and even health (from the immense amounts of stress and being stretched so thin) will suffer in some form. You will make good money as a sales agent... but at some point you'll get tired of feeling bent over just so a handful of executives can pat each other on the back and talk about how much better their bottom line looks (at your expense).

    Advice to Management

    Your sales agents are at the front line of your business day in and day out; but don't treat them like they're expendable. Take the time to get the temperature of the morale on the ground level ...it's not good. DO SOMETHING ABOUT IT! Spreading your agents so thin with these extreme goals is having an adverse effect to your very mission statement of "providing legendary service and creating members for life"... how far off course are you going to take this ship before you take a good hard look and recognize this? Give back some real tangible incentives (like the quarterly bonuses... err "vacation payout") - this is better motivation than working under the constant threat of being written up.


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