Auto Club of Southern California Reviews | Glassdoor

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Auto Club of Southern California Reviews

Updated January 15, 2018
535 reviews

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2.7
StarStarStarStarStar
Rating TrendsRating Trends
Recommend to a friend
Approve of CEO
Auto Club of Southern California President and CEO John F. Boyle
John F. Boyle
15 Ratings

535 Employee Reviews

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Pros
  • Good Benefits for the employees (in 40 reviews)

  • Stable company and flexible schedules (in 38 reviews)

Cons
  • Work-Life Balance is virtually non-exsistance (in 33 reviews)

  • sometimes - no true direction from upper management (in 43 reviews)

More Pros and Cons

  1. "Emergency Roadside Operator"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Emergency Roadside Operator
    Current Employee - Emergency Roadside Operator
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Auto Club of Southern California full-time (More than a year)

    Pros

    Worked Graveyard Shift, wonderful management. Really teach you the ins and out and they want you to succeed at your job. Easy to move up as well.

    Cons

    Pushed to get AARs when sometimes, especially graveyard, was pretty difficult to do.


  2. "Licensed Insurance Services"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee
    Recommends
    Positive Outlook

    I have been working at Auto Club of Southern California full-time

    Pros

    Benefits including 401k. Comfortable work environment. Opportunity for advancement.

    Cons

    Pay is below the national average for the same type of work, in my specific job title.

  3. Helpful (1)

    "Insurance sales"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Insurance Business Manager in Costa Mesa, CA
    Current Employee - Insurance Business Manager in Costa Mesa, CA
    Recommends
    Negative Outlook
    No opinion of CEO

    I have been working at Auto Club of Southern California full-time (More than 5 years)

    Pros

    Since the job is primarily commissioned, what you put into it you will get out of it. You can also win trips. It is a present place to work. The people are great. And pay is great.

    Cons

    Long hours, little days off. Will often work 6 days a week. The systems are antiquated. There are too many changes to guidelines and pay which cases frustration amongst agents that is hard to continually attempt to overcome. You much be okay with change to deal with the environment.

    Advice to Management

    If you work on the weekend you should get a day off during the week so employees don’t continually burn out.


  4. "Training specialist"

    StarStarStarStarStar
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at Auto Club of Southern California full-time

    Pros

    Fun environment and great coworkers

    Cons

    Not enough compensation for the amount of work


  5. "ERS, Agent"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee
    Recommends
    Positive Outlook
    Approves of CEO

    I worked at Auto Club of Southern California full-time

    Pros

    You are awarded raised based on performance. There is plenty of overtime available during the winter and summer months. Most of the supervisors are helpful. You have the ability to trade your shift with anyone in each of the call centers with some restrictions.

    Cons

    The need to upsell during emergency road service calls seemed a bit aggressive.


  6. "Branch spec"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee in Temecula, CA
    Former Employee - Anonymous Employee in Temecula, CA
    Recommends
    Positive Outlook
    Approves of CEO

    I worked at Auto Club of Southern California full-time (More than 3 years)

    Pros

    Stable company and flexible schedules.

    Cons

    Sales driven and quarterly goals that must be met


  7. Helpful (1)

    "."

    StarStarStarStarStar
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    I worked at Auto Club of Southern California full-time

    Pros

    Reputation or something five words

    Cons

    Constantly increasing demand on sales and responsibilities that never comes with a meaningful raise or bonus.

  8. Helpful (1)

    "sales"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    I worked at Auto Club of Southern California full-time

    Pros

    none zilch nada

    Cons

    highest pressure company to work for


  9. Helpful (1)

    "Great company to work for"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Systems and Operations Administrative in Costa Mesa, CA
    Former Employee - Systems and Operations Administrative in Costa Mesa, CA
    Recommends
    Positive Outlook
    No opinion of CEO

    I worked at Auto Club of Southern California full-time (More than 10 years)

    Pros

    admin offices have many opportunities. friendly and offer lots of training for starting call center positions

    Cons

    When promoting with, not much training offered - sink or swim attitude. Pay is not as competitive as other companies. sometimes - no true direction from upper management.

    Advice to Management

    hiring from within is not always best course of action. listen to your employees outside of the call center


  10. Helpful (1)

    "Sales"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    I have been working at Auto Club of Southern California full-time

    Pros

    Money is good and co workers are great

    Cons

    Long hours and no life balance

    Advice to Management

    Keep us sales agents that keep you making money in mind when you make drastic changes


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