Auto Club of Southern California Reviews | Glassdoor

Auto Club of Southern California Reviews

Updated December 16, 2018
590 reviews

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2.7
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Auto Club of Southern California President and CEO John F. Boyle
John F. Boyle
44 Ratings

Employee Reviews

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Pros
  • "Good Benefits for the employees" (in 41 reviews)

  • "Career opportunities, great benefits, managers are engaging and actually care about you" (in 39 reviews)

Cons
  • "Work-Life Balance is virtually non-exsistance" (in 34 reviews)

  • "Poor communication from upper management" (in 45 reviews)

More Pros and Cons

  1. "Sales"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee in Costa Mesa, CA
    Former Employee - Anonymous Employee in Costa Mesa, CA
    Recommends
    Positive Outlook
    Approves of CEO

    I worked at Auto Club of Southern California full-time (More than 10 years)

    Pros

    Benefits . Itvis the top of the line

    Cons

    None. It's a nice place to work.

    Advice to Management

    None. Keep up the good work.


  2. "Job security"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Claims Representative in Stevenson Ranch, CA
    Current Employee - Claims Representative in Stevenson Ranch, CA
    Positive Outlook
    No opinion of CEO

    Pros

    Job security and stability are the focus

    Cons

    The workload can become very overwhelming

  3. Helpful (1)

    "manager"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Manager in San Diego, CA
    Former Employee - Manager in San Diego, CA
    Doesn't Recommend
    Positive Outlook
    Approves of CEO

    I worked at Auto Club of Southern California full-time (More than 10 years)

    Pros

    Insurance sales is great money

    Cons

    Executive management has lost the torch they used to carry so high.

    Advice to Management

    think more of your employees


  4. "Special ESD Technician"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - NOC Analyst/Spec ESD Tech in Costa Mesa, CA
    Current Employee - NOC Analyst/Spec ESD Tech in Costa Mesa, CA
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Auto Club of Southern California full-time (More than a year)

    Pros

    Company offers a pension plan you are fully vested in after 5 years of employment with the company.

    Cons

    Parking is a problem as it is very limited and there is no parking structure it is a very large lot that fills up quickly.


  5. Helpful (1)

    "Good place to move up"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee
    Recommends
    Positive Outlook
    No opinion of CEO

    I worked at Auto Club of Southern California full-time

    Pros

    Excellent opportunities to move up and great name recognition on resume

    Cons

    very "old school" Difficult to create change.


  6. Helpful (3)

    "Don't walk, run away"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee
    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO

    I have been working at Auto Club of Southern California full-time

    Pros

    Pension
    Free snacks
    Plenty to learn if on the right team

    Cons

    Dysfunctional management.. There is one manager whom is excellent and deserves more credit than she gets. Unfortunately, politics and bipolar leadership has put all of the wrong people in key positions needed to grow a healthy team.

    Constant outsourcing of talent to China / India contractors in a revolving door fashion that does nothing to benefit department IQ in the long term.

    Company Leadership means well but they haven't figured out how to rein in or spot charlatans in key roles.

    Far too much focus on their new ClubLabs initiative (glassdoor this company, it's part of AAA) and less time spent on fixing the core problems facing the existing department. Essentially, they are abandoning a failed department due to poor leadership, and the same poor leadership has been given a fresh start to build a new department in the heart of downtown L.A.. Traffic, homeless, crime, but hey, there's free drinks..

    A lot of nice people who genuinely mean well but usually end up leaving or becoming bitter when they receive their clubotomy and realize it's a dead end road unless you're willing to be a "YES" person.

    Advice to Management

    You have the potential to really make a positive impact and leverage the existing talent. If you don't get middle management and some key leaders under control you will go the way of Sears eventually.


  7. "The best company"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at Auto Club of Southern California full-time

    Pros

    They have the best oppurtunities for you to grow within the company.

    Cons

    I honestly have no cons, this is one of the top best companies.

  8. Helpful (1)

    "It's okay"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Claims Adjuster in Los Angeles, CA
    Current Employee - Claims Adjuster in Los Angeles, CA
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Auto Club of Southern California full-time (More than 5 years)

    Pros

    Job security, pension after 5 years

    Cons

    Can be extremely stressful at times

    Advice to Management

    Claim load needs to be manageable.


  9. Helpful (5)

    "Field Sales Agent"

    StarStarStarStarStar
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    I worked at Auto Club of Southern California full-time

    Pros

    Training was fully paid for.

    Cons

    They dangle the "you can make 100k here" carrot in front of you constantly for 3 months. The job is essentially cold calling former AAA insureds or following up on 3 week old quotes from people not interested.


  10. Helpful (11)

    "Employee Costa Mesa"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee in Costa Mesa, CA
    Former Employee - Anonymous Employee in Costa Mesa, CA
    Doesn't Recommend
    Neutral Outlook
    Disapproves of CEO

    I worked at Auto Club of Southern California full-time (More than 3 years)

    Pros

    Not one pro it is. HORRIBLE company

    Cons

    Long hours and mandatory weekends. They discriminate and HR does nothing. This company thinks they are in the 1950’s and treat women and minority accordingly. It is absolutely the WORST PLACE to work in California. Please believe all the bad reviews and not the good reviews. The good reviews are written by over worked recruiters that must must meet their hiring quotas. This place is toxic and the closest you’ll get to hell here on earth. STAY AWAY!!!!

    Advice to Management

    Why bother, it’s not like they care or that the 4th floor will make you make any changes.