Auto Club of Southern California Reviews | Glassdoor

Auto Club of Southern California Reviews

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Found 609 reviews

2.7
StarStarStarStarStar
Rating TrendsRating Trends
36%
Recommend to a Friend
41%
Approve of CEO
Auto Club of Southern California CEO John F. Boyle
John F. Boyle
53 Ratings
Pros
Cons
More Pros and Cons
  1. Featured Review

    "Amazing place to work!"

    StarStarStarStarStar
    • Overall
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Current Employee - Anonymous Employee in Costa Mesa, CA
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Auto Club of Southern California full-time for more than 2 years

    Pros

    Career opportunities, great benefits, managers are engaging and actually care about you!

    Cons

    No cons. I absolutely love my job and my coworkers.

  2. "Make your own opporunities"

    StarStarStarStarStar
    • Overall
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Current Employee - Senior Software Developer in Costa Mesa, CA

    I have been working at Auto Club of Southern California full-time for more than 20 years

    Pros

    Good place to work for people who are self motivated

    Cons

    Old processes still in place need to be modernized

  3. "glassador"

    StarStarStarStarStar
    • Overall
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Current Employee - Sales in East Los Angeles, CA
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Auto Club of Southern California full-time for more than 9 years

    Pros

    good earning potential, good benefits

    Cons

    long hours, 6-7 day workweek, frequent change of pay structure. 50-60 hour work week.

    Advice to Management

    immediate management is great.

  4. "Put the work in, earn your worth."

    StarStarStarStarStar
      Current Employee - Anonymous Employee 

      I have been working at Auto Club of Southern California

      Pros

      Promote from within, Competitive compensation, great Benefits.

      Cons

      Training is rough, mainly train in the position

      Advice to Management

      Complete a thorough analysis before promoting some.

    • "Sales person's wanted but really looking for sheep. Revolving door with 0 job security."

      StarStarStarStarStar
      • Overall
      • Culture & Values
      • Career Opportunities
      • Compensation and Benefits
      • Senior Management
      Current Employee - Direct Sales Agent 
      Doesn't Recommend
      Negative Outlook
      Disapproves of CEO

      I have been working at Auto Club of Southern California full-time for more than 2 years

      Pros

      Pension plan, free membership. Lots of contests and giveaways for sales. Great coworker's. Potential to make good money.

      Cons

      Regardless what they say there is no room for life balance. 5 day a week job with highly encouraged "bonus" duty on the weekends that if you don't show up for they will hold against you. Majority of sales come from inbound phone calls which they'll find any reason to take your phone duty away whether it be missing any one of the many quotas they expect or your manager can turn them off just because. Very out of date...

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      Advice to Management

      Get rid of your "yes men". If you want to keep changing the comp plan to make it more difficult to make money, maybe invest in your software programs to streamline the sales process and you might get the quotas you keep pushing for. Stop penalizing sales for things that are, in fact, out of their control.

    • Helpful (4)

      "Backwards Group Think"

      StarStarStarStarStar
      • Overall
      • Culture & Values
      • Career Opportunities
      • Compensation and Benefits
      • Senior Management
      Former Employee - Member Service Specialist in Los Angeles, CA
      Doesn't Recommend
      Negative Outlook
      No opinion of CEO

      I worked at Auto Club of Southern California full-time for more than 20 years

      Pros

      Usually pretty easy to become a fulltime employee. Paid mileage or hotel for classroom training (although more training happens remotely nowadays). Pension, auto insurance discount, membership discount(is it free now?). Regular schedule.

      Cons

      The company is always behind. The main attraction of the offices is that they do DMV transactions, and the company strives on having better technology than the State, but reality is that this is behind the rest of the business world. They also like to treat their employees as if they are on a retail sales floor and need to drive sales (leads primarily) to keep putting money into the company. Furthermore, management...

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      Advice to Management

      You are killing the backbone of your offices. The employees you rely on the most tend to be the ones you truly support the least. Spend less time in the office and personally work on improving the production of your staff. More and more employees give in to taking less responsibility and no one reprimands them when appropriate.

    • "Don't read feedback on non Big Data positions, BD is an almost separate entity"

      StarStarStarStarStar
      • Overall
      • Culture & Values
      • Career Opportunities
      • Compensation and Benefits
      • Senior Management
      Current Employee - Big Data Developer in Irvine, CA
      Doesn't Recommend
      Positive Outlook
      Disapproves of CEO

      I have been working at Auto Club of Southern California full-time for more than 2 years

      Pros

      Much opportunity for learnings to take elsewhere once acquired. The tech stack is fairly advanced given the culture of the rest of the company, so take advantage of all of the technologies given.

      Cons

      C-Suite is not ready to become data driven. Many players want data to conform to their own opinions and are not interested in what the data actually says. Change is hard fought to no immediate benefit. Management tries to act like tech drives the business, but technical value is an obvious second-class citizen to that of business value. All administrative tasks are done with Excel. Little to no devops practices. Faux...

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      Advice to Management

      Transform the attitude of upper management. Have more trust in your leads.

    • Helpful (1)

      "Kudos to Backwards Group Think"

      StarStarStarStarStar
      • Overall
      • Culture & Values
      • Career Opportunities
      • Compensation and Benefits
      • Senior Management
      Former Employee - Specialist 
      No opinion of CEO

      I worked at Auto Club of Southern California full-time

      Pros

      I met some wonderful co workers in my career.

      Cons

      A company that only cares about their bottom line. The review of March 6 was so spot on I had to comment. I have now been retired from AAA for several years. My decision to retire (early) was based on how poorly I saw employees being treated by AAA mgt who as stated were never present because YES they were on the phone with headquarters who were checking on the SALES . This company is a greed machine par excellence....

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      Advice to Management

      Value and nurture your employees.

    • Helpful (3)

      "ERS was super stressful"

      StarStarStarStarStar
        Former Employee - Anonymous Employee in Long Beach, CA
        Doesn't Recommend
        Positive Outlook
        Disapproves of CEO

        I worked at Auto Club of Southern California full-time for more than 4 years

        Pros

        Guaranteed hours with overtime potential.

        Cons

        Extremely stressful, management not very helpful

        Advice to Management

        Be more accommodating and OPEN with staff

      • "Underwriting Field Inspector"

        StarStarStarStarStar
        • Overall
        • Culture & Values
        • Career Opportunities
        • Compensation and Benefits
        Current Employee - Field Underwriter in Costa Mesa, CA
        Recommends
        Positive Outlook
        Approves of CEO

        I have been working at Auto Club of Southern California full-time for more than 2 years

        Pros

        great benefits, vacation, pension and 401k

        Cons

        lack management support for further advancement,

        Advice to Management

        support employees for further advancement in the Club

      Found 609 reviews