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Auto Club of Southern California

Engaged Employer

Auto Club of Southern California

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Auto Club of Southern California Reviews

3.0

35% would recommend to a friend

(1044 total reviews)

President and CEO  John F. Boyle

John F. Boyle

42% approve of CEO

Ratings by category

3.3

Diversity & Inclusion

3.2

Compensation and Benefits

3.1

Career Opportunities

2.7

Culture & Values

2.7

Work/Life Balance

2.4

Senior Management

Ratings distribution

5 stars

13%

4 stars

15%

3 stars

20%

2 stars

20%

1 star

32%

Top Review Highlights by Sentiment

Excerpts from user reviews, not authored by Glassdoor

Pros
  • "Good benefits and the roadside service and battery help is an on(in 150 reviews)
  • "Pay is good(in 54 reviews)
  • "Pension and 401k and thats it(in 53 reviews)
  • "Great people to work with(in 49 reviews)
  • "Awesome training and great people to work with.(in 26 reviews)
Cons

Ratings by Demographics

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Found 1,044 of over 1K reviews

Updated Nov 28, 2023

    1. 5.0
      Nov 6, 2023
      Leadership Development Consultant
      Current Employee
      Irvine, CA
      Recommend
      CEO Approval
      Business Outlook

      Pros

      Friendly work environment. Everyone is helpful and there is a huge sense of community here.

      Cons

      Slow to adapt change. You must be able to adapt to the work culture and pace of "corporate America".

      1. 1.0
        Oct 24, 2023
        Licensed Insurance Agent
        Former Employee, more than 1 year
        Saint Louis, MO
        Recommend
        CEO Approval
        Business Outlook

        Pros

        The company offers pension after 5 years of employment.

        Cons

        This company continues to overpromise and under deliver. There have been many internal changes in the last year resulting in a decrease of compensation but added responsibilities. The most challenging part is utilizing their systems. Their systems are as old as the company and they do not integrate well together which results in double and triple work. Communication throughout the company is non existent and when major changes come down the pipeline - the agents are often not notified until the day the change goes into affect. The office hours are 9-5:30p but you are expected to work until 7 several times a week and work 3 of 4 Saturdays every month. The compensation is based off multiple metrics and is designed in a way to put money back in AAA’s pocket, not the agents that work hard. You are assigned a variety of tasks in which you are not compensated for. They tell you it’s an opportunity to cross sell but it rarely works out. I worked for the company for 15 months and had 6 different managers in that time. The employee turnover rate is astronomical because there is no cohesiveness or consistency to how they do things. You are forced to learn through your mistakes because things are constantly changing and so chaotic. Departments do not communicate and things fall through the cracks.

      2. Join the Auto Club of Southern California team
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        1. 1.0
          Nov 28, 2023
          Insurance Agent
          Former Employee, more than 8 years
          Costa Mesa, CA
          Recommend
          CEO Approval
          Business Outlook

          Pros

          There is not a whole lot to praise AAA for. The only positive thing is that its easy to get a job at this company.

          Cons

          Everything about this company is bad. There is no work/life balance, AAA treats their employees like numbers, and care only about referrals more than customer service.

          1. 5.0
            Nov 2, 2023
            Insurance Agent
            Current Employee
            Recommend
            CEO Approval
            Business Outlook

            Pros

            If your good at the job the pay shows

            Cons

            Long hours... lots of cold calling

            1. 5.0
              Nov 4, 2023
              Processing Specialist
              Current Employee, more than 1 year
              Costa Mesa, CA
              Recommend
              CEO Approval
              Business Outlook

              Pros

              Very friendly coworkers. Overall great place to work.very flexible. Stability

              Cons

              Pay could slightly be better

              1
              1. 3.0
                Sep 10, 2023
                Manager
                Current Employee, more than 5 years
                Costa Mesa, CA
                Recommend
                CEO Approval
                Business Outlook

                Pros

                Job not complex. Company is economically stable.

                Cons

                Many undocumented processes, tribal knowledge for basic processes. Process that should take minutes take days to complete. Career advancement opportunities and salary are stagnant. IT management is not proactive, and wait to last minute to upgrade solutions. Technical debt piles up and IT management react late to proactively be ahead of it.

                1. 5.0
                  Nov 3, 2023
                  Members Service Representative
                  Current Employee, more than 3 years
                  Torrance, CA
                  Recommend
                  CEO Approval
                  Business Outlook

                  Pros

                  Great and it’s better than retail.

                  Cons

                  Coming in on Saturdays is not worth it

                  1. 5.0
                    Oct 30, 2023
                    Human Resources
                    Current Employee
                    Costa Mesa, CA
                    Recommend
                    CEO Approval
                    Business Outlook

                    Pros

                    Great place to work, great people, good benefits.

                    Cons

                    Lots of work during a difficult time in the industry.

                    1. 4.0
                      Oct 25, 2023
                      Insurance Agent
                      Former Employee, more than 3 years
                      Los Angeles, CA
                      Recommend
                      CEO Approval
                      Business Outlook

                      Pros

                      Good commission For insurance policies sold and membership Able to make a 6 fig income Good leads

                      Cons

                      Can be stressful A lot of paperwork involved Managers are not that good

                      1. 4.0
                        Oct 10, 2023
                        Senior Insurance Service Representative
                        Current Employee, more than 5 years
                        Costa Mesa, CA
                        Recommend
                        CEO Approval
                        Business Outlook

                        Pros

                        Has a decent retirement package/benefit.

                        Cons

                        Due to staffing we sometimes find ourselves having to do more work with a few extra hours of ot a month.

                        1
                      Viewing 1 - 10 of 1,044 Reviews
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                      Auto Club of Southern California Reviews FAQs

                      Auto Club of Southern California has an overall rating of 3.0 out of 5, based on over 1,064 reviews left anonymously by employees. 35% of employees would recommend working at Auto Club of Southern California to a friend and 42% have a positive outlook for the business. This rating has improved by 6% over the last 12 months.

                      According to anonymously submitted Glassdoor reviews, Auto Club of Southern California employees rate their compensation and benefits as 3.2 out of 5. Find out more about salaries and benefits at Auto Club of Southern California. This rating has improved by 2% over the last 12 months.

                      35% of Auto Club of Southern California employees would recommend working there to a friend based on Glassdoor reviews. Employees also rated Auto Club of Southern California 2.7 out of 5 for work life balance, 2.7 for culture and values and 3.1 for career opportunities.

                      According to reviews on Glassdoor, employees commonly mention the pros of working at Auto Club of Southern California to be management, career development, benefits and the cons to be work life balance, culture, senior leadership.

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                      Interview Tips

                      Feel free to post any interview questions you might be asked and I’ll help you compose an effective response :)

                      Customer Service

                      can you give me some tips on how to successfully pass an interview for a customer service job as a 17 years old?

                      1
                      0 Comments

                      HR Generalist

                      If asked what type of management style to you prefer? How do you feel about micromanagement? How do you answer this professionally? Nobody likes micromanagement so why ask? Maybe bc the manager there does?

                      4
                      2 Comments

                      Morgan Stanley

                      In an interview is it a good practice to draw examples for answering situational questions from the most recent and relevant experience or should I draw examples from other previous experiences as well?

                      3
                      0 Comments

                      Glassdoor has 1,064 Auto Club of Southern California reviews submitted anonymously by Auto Club of Southern California employees. Read employee reviews and ratings on Glassdoor to decide if Auto Club of Southern California is right for you.