Auto Club of Southern California Reviews

Pros

You will be on the fast track to a supervisory position, if that's what you are seeking; even though you may not be qualified. A positive for the prospect but a negative for the employees that are assigned to the inexperienced supervisor.

Cons

They only care about one thing and that is the number of referrals you can get them from day to day. I considered myself a good customer service agent that received at least 2 compliments a month, but that was never good enough. Whenever I had a meeting with my supervisor the only thing I ever heard was, "your surveys are excellent but your referrals lacking." So, it was never enough to be good at everything else but below average on referrals; however it was ok to be below average on customer service and everything else just as long as your referrals were good. But what do you expect with a company that uses antiquated systems and processes. What AAA does not understand is that customer service comes first and the referrals will come naturally and you will have better retention. I consider myself an insurance professional and instead of us being treated that way, we are considered more like glorified customer service reps. AAA is the worst job I have ever had.

Pros

Good benefits in a stable company in a stable industry with opportunities to grow.

Cons

A lot of work. Free time can be difficult to find if you do not have a good work life balance.

Pros

Many locations. You can transfer if you move.

Cons

Low pay. I started in 2016 and got a decent raise in 2017. I got raises of only .10/year after that. I worked there from 2016 to 2020. No work life balance. You work 6 days a week. They go around this by making you work a 4 hour mid day shift on one week day and a 4 hour shift on Saturday. Little to no flexibility for time off, In 2017 they made a huge payroll error and accidentally over paid on bonuses to about 50% of the employees, company wide. The employees were contacted over a month later and then they demanded we pay them back or they would garnish our wages. This put a huge financial burden on me. When I became a travel agent in Jan 2018 they told me I would keep my base pay that I had as a customer service rep. In October that year I noticed on my paystub that they had actually been paying me $3 less per hour. I contacted HR and it took them 2 months to back pay me and fix it. Unacceptable.

Pros

Brand new cafeteria I never got to see because I quit before they finished renovating oh and pension, but you have to be there five years to be fully vested. Idk how people last that long there. Maybe it’s better in other departments

Cons

Too many to list. Micromanagement, threats after threats turn into punishment after punishment but no assistance from the managers (who were all prior successful sales agents but do not know how to be managers)in helping new agents learn best methods, closing deals, going over calls to help improve. The managers do not do this because their boss is giving them nonsense duties that do nothing for the sales floor. They hired us to be sales agents but we are forced to take customer service calls for a certain amount of hours per day! The hourly pay is minimum wage for a sales agent so to be able to live in Orange County and take care of our families we need to take new sales calls to make commission and not take time away from that to take customer service calls. This place makes everything so difficult for the sales agents to get a policy done and even more difficult for the customers to do anything with their policies, including just to start a new policy. So the customer service calls are pretty much all irate customers and the customer service reps make anywhere from $22-$39 dollars an hour. They have sales agents doing the job for $13 an hour. Idk how that is legal. They mention “cross selling”. Wells Fargo also used that term and drove themselves right into a lot of trouble. This place is just as bad. Run away now!! Underwriting makes opinionated decisions to cancel home owner polices and auto policies. A lot of the guidelines for home policies are not black and white. People use their garages as storage, it’s not rare in California because most houses do not have basements. UW will cancel a policy saying it’s too cluttered in the garage and so then we have to call the customer and request them to clear their garage out and retake a new picture. It is so embarrassing for the agent and for the customer. All while the UW sits nice and comfortable behind their computer just making these decisions based on their opinion. There is no reason to try and argue on the customers behalf because they have all the power. The place is a complete joke. It is a dinosaur that is becoming obsolete. They rely on this fiction reputation they think they still have of being there for the American people. But the long running brand that they strived off of it long gone now. This is a new era of selling insurance. It’s about being convenient and cost efficient now and days. AAA provides neither. The company and the CEO’s ego is causing it to be a sinking ship. I had to abandon that ship ASAP! I highly recommend everyone else to do the same.

Pros

Great company to work for.

Cons

There are times when the employees input is ignored

Pros

Friendly and welcoming colleagues, good benefits, job duties are challenging but engaging.

Cons

The sales culture can put enormous pressure on employees, sales goals only increase, and the customers can be entitled. Hours seem to increase as they are open 6 days a week. Sometimes feels like retail work rather than a professional providing expert services.

Pros

Great company, always opportunities to try new tasks and positions

Cons

Meeting goals is only way to obtain a bonus, goals sometimes not easy to achieve.

Pros

New floor remodel for IT department to "go agile", good PPO options, good benefits, onsite cafeteria super burrito Fridays, 401k match

Cons

Bureaucracy, office politics, old technology, COBOL, poor communication across agile teams, poor communication from management, ever-changing requirements from Product Owners, IT management is weak and will buckle under any pressure from "the business", not many new hires due to many employees waiting to age out to retirement