Auto Club of Southern California Reviews | Glassdoor

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Auto Club of Southern California Reviews

Updated February 11, 2018
540 reviews

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2.7
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Auto Club of Southern California President and CEO John F. Boyle
John F. Boyle
18 Ratings

540 Employee Reviews

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Pros
  • Good Benefits for the employees (in 40 reviews)

  • Stable company and flexible schedules (in 38 reviews)

Cons
  • Work-Life Balance is virtually non-exsistance (in 33 reviews)

  • sometimes - no true direction from upper management (in 42 reviews)

More Pros and Cons

  1. "Emergency Roadside Operator"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Emergency Roadside Operator
    Current Employee - Emergency Roadside Operator
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Auto Club of Southern California full-time (More than a year)

    Pros

    Worked Graveyard Shift, wonderful management. Really teach you the ins and out and they want you to succeed at your job. Easy to move up as well.

    Cons

    Pushed to get AARs when sometimes, especially graveyard, was pretty difficult to do.


  2. Helpful (1)

    "AAA Review"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Branch Specialist
    Current Employee - Branch Specialist
    Doesn't Recommend
    Neutral Outlook
    Disapproves of CEO

    I have been working at Auto Club of Southern California (More than a year)

    Pros

    Great people, essential services, and helpful products.

    Cons

    Under tremendous pressure to sell and recommend add on products and services or face termination.

    Advice to Management

    Get back to customer service, not sales.

  3. Helpful (2)

    "Customer Service Battle Experience"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Policy Service Specialist in Costa Mesa, CA
    Former Employee - Policy Service Specialist in Costa Mesa, CA

    I worked at Auto Club of Southern California full-time (More than 5 years)

    Pros

    Benefits, bonuses and OT I guess

    Cons

    Management, high turn around and advancement is borderline impossible


  4. Helpful (2)

    "great for someone who loves sales"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    I have been working at Auto Club of Southern California full-time

    Pros

    great benefits, room for growth to an extent.

    Cons

    companies politics are horrid, managment could be trained a lot better. there is no uniformity in company guidelines. No one is fully trained on product. there are no rewards for being a great employee really especially if you apart of service staff, only punishemnt when things go ary.

    Advice to Management

    take the time to get to know your empolyees and make all rules and guidelines and policys and protocol the saem across the board too many things are missinterpreted


  5. Helpful (2)

    "field sales agent review"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Field Ssles Agent
    Current Employee - Field Ssles Agent
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    I have been working at Auto Club of Southern California full-time (More than 3 years)

    Pros

    Due to the DMV services and Travel Services, there is sales opportunities walking in.

    Cons

    The pay structure was recently changed and it is now difficult to make descent money. The pay structure is confusing and bases on point system. Your pay is also based in the accuracy of the information gathered,


  6. "Licensed Insurance Services"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee
    Recommends
    Positive Outlook

    I have been working at Auto Club of Southern California full-time

    Pros

    Benefits including 401k. Comfortable work environment. Opportunity for advancement.

    Cons

    Pay is below the national average for the same type of work, in my specific job title.


  7. Helpful (4)

    "Not a meritocracy"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Claims Representative in Escondido, CA
    Current Employee - Claims Representative in Escondido, CA
    Doesn't Recommend
    Negative Outlook
    No opinion of CEO

    I have been working at Auto Club of Southern California full-time

    Pros

    Casual work environment, kind employees, some flexibility in work schedule, easy access to managers and supervisors who are available to assist.

    Cons

    Promotions and salaries are not on based on quality of work. Limited growth opportunities and little monetary incentives to perform well. In some respects, because there is little accountability, high performers are asked to do more to compensate for the lower performers with little reward.

    Advice to Management

    Reward high performers through meaningful bonuses and salaries and promotions.

  8. Helpful (1)

    "Insurance sales"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Insurance Business Manager in Costa Mesa, CA
    Current Employee - Insurance Business Manager in Costa Mesa, CA
    Recommends
    Negative Outlook
    No opinion of CEO

    I have been working at Auto Club of Southern California full-time (More than 5 years)

    Pros

    Since the job is primarily commissioned, what you put into it you will get out of it. You can also win trips. It is a present place to work. The people are great. And pay is great.

    Cons

    Long hours, little days off. Will often work 6 days a week. The systems are antiquated. There are too many changes to guidelines and pay which cases frustration amongst agents that is hard to continually attempt to overcome. You much be okay with change to deal with the environment.

    Advice to Management

    If you work on the weekend you should get a day off during the week so employees don’t continually burn out.


  9. Helpful (1)

    "Training specialist"

    StarStarStarStarStar
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at Auto Club of Southern California full-time

    Pros

    Fun environment and great coworkers

    Cons

    Not enough compensation for the amount of work


  10. "ERS, Agent"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee
    Recommends
    Positive Outlook
    Approves of CEO

    I worked at Auto Club of Southern California full-time

    Pros

    You are awarded raised based on performance. There is plenty of overtime available during the winter and summer months. Most of the supervisors are helpful. You have the ability to trade your shift with anyone in each of the call centers with some restrictions.

    Cons

    The need to upsell during emergency road service calls seemed a bit aggressive.


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