Auto Club of Southern California Reviews

Updated Jul 10, 2020

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2.1
26%
Recommend to a Friend
28%
Approve of CEO
Auto Club of Southern California President and CEO  John F. Boyle
John F. Boyle
115 Ratings
Pros
  • "good earning potential, good benefits(in 52 reviews)

  • "Promote from within, Competitive compensation, great Benefits(in 45 reviews)

Cons
More Pros and Cons
  1. Helpful (1)

    "Great benefits"

    5.0
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Former Employee - Field Sales Agent in Laguna Hills, CA
    Recommends
    Positive Outlook
    Approves of CEO

    I worked at Auto Club of Southern California full-time for more than 5 years

    Pros

    Uncapped commissions Sales Conferences all expense paid Flexible management Great company name that makes any family proud to hear about

    Cons

    Model is old, but if you value pension /401k and easy sales , then this is a no brainer.

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  2. Helpful (19)

    "IT doesn't know what direction it's headed. Adequate, stable job with old technology."

    3.0
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Former Employee - Scrum Master in Costa Mesa, CA
    Recommends
    Negative Outlook
    Disapproves of CEO

    I worked at Auto Club of Southern California full-time for more than a year

    Pros

    New floor remodel for IT department to "go agile", good PPO options, good benefits, onsite cafeteria super burrito Fridays, 401k match

    Cons

    Bureaucracy, office politics, old technology, COBOL, poor communication across agile teams, poor communication from management, ever-changing requirements from Product Owners, IT management is weak and will buckle under any pressure from "the business", not many new hires due to many employees waiting to age out to retirement

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  3. Helpful (12)

    "conservative and old school"

    3.0
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Current Employee - Manager in Costa Mesa, CA
    Doesn't Recommend
    Disapproves of CEO

    I have been working at Auto Club of Southern California full-time for more than 5 years

    Pros

    Stable, decent pay, decent hours

    Cons

    Horrible IS department and organization. Projects here are run terribly and mismanaged and are completed in a rush resulting in an end result that is broken and systems that go in with a lot of issues

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  4. COVID-19
    Helpful (7)

    "The sad truth..."

    2.0
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Current Employee - Product Manager in Los Angeles, CA
    Doesn't Recommend
    Neutral Outlook
    Disapproves of CEO

    I have been working at Auto Club of Southern California full-time for more than 3 years

    Pros

    Stability - no one was let go in the wake of COVID-19 shutdown. This same attribute also makes it difficult to remove under performers.

    Cons

    A CEO who: * Has zero trust in their people. * Believe office-presence somehow nullifies that lack of trust. * Refuse to acknowledge our remote work capacity. * Don’t care that we are safer (and productive) at home. * Fail to understand geographic differences is risk exposure (LA is not as safe as Costa Mesa). * Think its ok to prevent access to fridges and microwaves and refuse to provide alternatives. * Suggest parents find a baby-sitter so they can return to work. * Pretend to care about how we feel but refuse to attend a town hall.

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  5. COVID-19
    Helpful (24)

    "It was good while it lasted"

    2.0
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Current Employee - Anonymous Employee 
    Neutral Outlook
    Disapproves of CEO

    I have been working at Auto Club of Southern California full-time for more than 10 years

    Pros

    -stable company in a stable industry. -pension and 401k - very rare -smart and empathetic coworkers. They do care about each other. -they promote internally -project variety - I do think they try to give recognition to employees that serve AAA members in exceptional ways.

    Cons

    You have probably already read about the COVID policies and not working from home fiasco. So I won't repeat the 'what' here. But I will speak to the 'why' and their impact. What if I told you that the CEO made policy changes (more jeans and employee appreciation weeks) to build up rapport but demolished it all in a matter of weeks in a time of COVID. What if I told you there was a company that watched industry trends and competitors like a hawk to keep an upper hand. But in a time of COVID, they ignored the industry trend to work from home. More importantly they ignored human decency all in the name of so called productivity and keeping an upper hand. In reality all they are doing is agitating countless employees to the point where retaining employees will be difficult in the long run. Productivity is going to fall in the short run. Unhappy employees are less productive. Even employees who didn't mind coming back are soured out of principle and the impact it is having on their coworkers. What if I told you there was a company that blamed politics on rising health insurance premiums when premiums had already been going up for years prior. I could see the same blame game next year. It will be COVID this time around even though they are, as I type this, responsible for (unnecessary) COVID spread. What if I told you that just one man was responsible for bringing such a good thing to an end. And he is probably reading all these reviews and thinking... Actually no one has a clue what he is thinking. That's the problem.

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  6. COVID-19
    Helpful (9)

    "Adequate"

    2.0
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Current Employee - Property Claims Adjuster in Costa Mesa, CA
    Recommends
    Negative Outlook
    Disapproves of CEO

    I have been working at Auto Club of Southern California full-time for more than 5 years

    Pros

    Pension, decent benefits, some room for growth

    Cons

    Boys club, Lack of value for employees, sees no need for improvement, outdated.

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  7. COVID-19
    Helpful (26)

    "Too old-fashioned"

    2.0
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Current Employee - N/A 
    Doesn't Recommend
    Disapproves of CEO

    I have been working at Auto Club of Southern California full-time

    Pros

    - Good benefits - Good people - The management team I worked with listens and is open to opinions

    Cons

    Needlessly old-fashioned. Our technology is a joke. Their response to the pandemic is (and continues to be) horrible--forcing employees in even as there are positive cases. To get something as simple as a casual Friday, we had to give up portions of our own paycheck. Also, no room to move up.

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  8. Helpful (9)

    "Use this place as a stepping stone towards something better"

    2.0
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Former Employee - Marketing Analyst II in Costa Mesa, CA
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    I worked at Auto Club of Southern California full-time for more than 3 years

    Pros

    - Good coworkers - Most people love to talk and give guidance - Lots of experienced people to draw upon

    Cons

    - No ability to swiftly pivot the business - A lot of the time you just have to find your own way to do things - No visibility / transparency on what upper mgmt does/plans - Annual surveys seem to fall upon deaf ears

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  9. Helpful (12)

    "Good direct management"

    2.0
    Current Employee - Anonymous Employee 
    Doesn't Recommend

    I have been working at Auto Club of Southern California full-time for more than a year

    Pros

    1. Direct management is encouraging 2. Stable pay 3. Hardworking people

    Cons

    1. Executives are old fashion 2. Executives care more about culture than wellbeing of employees 3. It’s sold as a progressive company but it is really and old corporation with too many rules. 4. Not progressive at all

  10. COVID-19
    Helpful (13)

    "Even the fake 5-star reviews can't save this dumpster fire"

    1.0
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Current Employee - Devops Engineer in Costa Mesa, CA
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    I have been working at Auto Club of Southern California full-time for more than 3 years

    Pros

    They provided a paycheck on time.

    Cons

    This company's leadership decided that they need to assert 'control' over their employees and thus force them to come into the office during this time of national emergency. As of July 5th, 2020, there is no vaccine yet, and those who contract the virus in Orange County specifically have an approximately ~2% chance of dying (366 deaths out of 16,854 cases). (Search occovid19 for my reference) Ask yourself, are you getting paid enough to tolerate an additional 2% chance of death to you or your loved ones, given that ACSC has had confirmed cases in the very same building we are required to report to? As someone receiving north of $130k/year, I will tell you that my salary is not worth that additional risk to myself or my family. This is the most poorly made decision I have ever experienced in my career and I, along with many others, are doing our best to get out of this mess. If you're thinking about working here, keep looking! All us "rats" are scrambling to get off this ship, while the ones staying have valid "exceptions" to continue working from home and/or have pensions on the line. This is the bottom of the barrel and literally any other company is better than this. To my Auto Club colleagues, please stay safe. This is a huge insult to every single person/family that self-quarantined the first couple of months. You're all good people who deserve better.

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Found 709 reviews