Auto Club of Southern California Reviews | Glassdoor

Auto Club of Southern California Reviews

Updated April 20, 2018
551 reviews

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2.7
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Approve of CEO
Auto Club of Southern California President and CEO John F. Boyle
John F. Boyle
23 Ratings

551 Employee Reviews

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Pros
  • Good Benefits for the employees (in 40 reviews)

  • Stable company and flexible schedules (in 38 reviews)

Cons
  • Work-Life Balance is virtually non-exsistance (in 33 reviews)

  • sometimes - no true direction from upper management (in 42 reviews)

More Pros and Cons

  1. "Licensed Insurance Services"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee
    Recommends
    Positive Outlook

    I have been working at Auto Club of Southern California full-time

    Pros

    Benefits including 401k. Comfortable work environment. Opportunity for advancement.

    Cons

    Pay is below the national average for the same type of work, in my specific job title.


  2. "Getting Better"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Insurance Policy Specialist in Costa Mesa, CA
    Current Employee - Insurance Policy Specialist in Costa Mesa, CA
    Recommends
    Positive Outlook
    No opinion of CEO

    I have been working at Auto Club of Southern California full-time (More than a year)

    Pros

    Insurance Services - Call Center Costa Mesa. I have been there 2+ years and things have gotten better. Supervisors have stepped up their game and become more helpful and supportive instead of just rule enforcers. Management has been conducting focus groups and as a result, tardy and attendance policies have been loosened and made more associate friendly. Performance goals have been adjusted to be more realistic. Working from home is a real thing that i am doing along with over 100 other agents who no longer have to commute! Agents are even being hired with the guarantee they will be working from home within 6 months of successful completion of training! My pay has increased 35% in the last 2 years not to mention the savings in gas and time. Only 2 weeks vacation time the first 5 years but we do also get 5 sick days and 10 paid holidays and good medical/dental/vision plans.

    Cons

    Extremely structured and monitored working environment. There are a lot of system issues and lack of support in escalated situations which are frustrating and inhibit your ability to work efficiently and take care of the customer. This affects your performance stats and customer surveys which then affects your bonuses.

    Advice to Management

    Give more performance feedback on a regular basis, provide more information on changes and processes and have more support available for complaints, etc. Devote more time/resources to the systems so we don't have so many system issues.

  3. "Nice People"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Big Data Analyst in Costa Mesa, CA
    Former Employee - Big Data Analyst in Costa Mesa, CA
    Recommends
    Approves of CEO

    I worked at Auto Club of Southern California full-time (More than a year)

    Pros

    Nice people to work with

    Exposure to new technologies

    Cons

    None that I came across


  4. Helpful (1)

    "Don't"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee
    Doesn't Recommend
    Neutral Outlook

    I have been working at Auto Club of Southern California full-time

    Pros

    Co workers are great and like a family.

    Cons

    Management sucks and so does the HR dept.

    Advice to Management

    Management and HR seems to be only behind other managrs. No supprt or not much for a regular employeem


  5. Helpful (1)

    "A whole new attitude"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Manager
    Current Employee - Manager
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Auto Club of Southern California full-time

    Pros

    Too many to list them

    Cons

    Getting fewer by the day

    Advice to Management

    There is a whole new energy around the place recently. Let’s all continue to rally together and turn this incredible organization into something even more ‘legendary’ for our members. Some of the recent additions from outside are a breath of fresh air. Let them and some of our more talented Managers have an even bigger voice.

    Nice work John and the many others contributing to the new approach and new attitude. Don’t stop. Keep the foot on the gas.


  6. "Accountant"

    StarStarStarStarStar
    Former Employee - Self-Employed in Saint Louis, MO
    Former Employee - Self-Employed in Saint Louis, MO

    I worked at Auto Club of Southern California full-time

    Pros

    flexibility and great co workers

    Cons

    traffic on the drive to work


  7. Helpful (1)

    "Liability Specalist"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee
    Doesn't Recommend
    Negative Outlook
    Approves of CEO

    I have been working at Auto Club of Southern California full-time

    Pros

    Stable job and may receive a bonus every year.

    Cons

    Pay is not comparable to other companies.

    Advice to Management

    Value your employees with advance degrees .

  8. Helpful (2)

    "Travel Agent Trainee"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee in Laguna Hills, CA
    Former Employee - Anonymous Employee in Laguna Hills, CA
    Doesn't Recommend

    I worked at Auto Club of Southern California full-time (Less than a year)

    Pros

    The members and excellent training.

    Cons

    Poor management. Rude condescending managers. Human Resources not interested in listening to branch issues.

    Advice to Management

    Retire


  9. "ok"

    StarStarStarStarStar
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at Auto Club of Southern California full-time

    Pros

    there is opportunity for good money

    Cons

    the job requires alot of hours


  10. "Marketing Manager"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    I worked at Auto Club of Southern California full-time

    Pros

    Cafeteria, large department, diverse dept

    Cons

    Needs to be up to speed in terms technology


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