Auto Club of Southern California Reviews | Glassdoor

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Auto Club of Southern California Reviews

Updated January 6, 2018
83 reviews

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4.0
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Auto Club of Southern California President and CEO John F. Boyle
John F. Boyle
5 Ratings

83 Employee Reviews

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Pros
  • Good Benefits for the employees (in 40 reviews)

  • Stable company and flexible schedules (in 38 reviews)

Cons
  • Work-Life Balance is virtually non-exsistance (in 33 reviews)

  • sometimes - no true direction from upper management (in 43 reviews)

More Pros and Cons

  1. Helpful (1)

    "Insurance sales"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Insurance Business Manager in Costa Mesa, CA
    Current Employee - Insurance Business Manager in Costa Mesa, CA
    Recommends
    Negative Outlook
    No opinion of CEO

    I have been working at Auto Club of Southern California full-time (More than 5 years)

    Pros

    Since the job is primarily commissioned, what you put into it you will get out of it. You can also win trips. It is a present place to work. The people are great. And pay is great.

    Cons

    Long hours, little days off. Will often work 6 days a week. The systems are antiquated. There are too many changes to guidelines and pay which cases frustration amongst agents that is hard to continually attempt to overcome. You much be okay with change to deal with the environment.

    Advice to Management

    If you work on the weekend you should get a day off during the week so employees don’t continually burn out.


  2. "Training specialist"

    StarStarStarStarStar
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at Auto Club of Southern California full-time

    Pros

    Fun environment and great coworkers

    Cons

    Not enough compensation for the amount of work

  3. "ERS, Agent"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee
    Recommends
    Positive Outlook
    Approves of CEO

    I worked at Auto Club of Southern California full-time

    Pros

    You are awarded raised based on performance. There is plenty of overtime available during the winter and summer months. Most of the supervisors are helpful. You have the ability to trade your shift with anyone in each of the call centers with some restrictions.

    Cons

    The need to upsell during emergency road service calls seemed a bit aggressive.


  4. "Branch spec"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee in Temecula, CA
    Former Employee - Anonymous Employee in Temecula, CA
    Recommends
    Positive Outlook
    Approves of CEO

    I worked at Auto Club of Southern California full-time (More than 3 years)

    Pros

    Stable company and flexible schedules.

    Cons

    Sales driven and quarterly goals that must be met


  5. "Contractor"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Senior Management
    Current Contractor - Anonymous Contractor
    Current Contractor - Anonymous Contractor
    Recommends

    I have been working at Auto Club of Southern California as a contractor

    Pros

    Solid company to work for. They treat their contractors as part of the team. Benefits are great if you end up being full time

    Cons

    approval processes take longer than normal.


  6. Helpful (1)

    "Bad and Good"

    StarStarStarStarStar
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at Auto Club of Southern California full-time

    Pros

    Benefits and pension, stability and overall good movement within the company

    Cons

    CEO's are still in the old ages. Corporate facilities need updated equipment.


  7. "Good company to grow with"

    StarStarStarStarStar
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at Auto Club of Southern California full-time

    Pros

    Good Benefits for the employees

    Cons

    Takes a bit of time to get promoted

  8. "Stable but Stressful"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Claims Adjuster in Los Angeles, CA
    Former Employee - Claims Adjuster in Los Angeles, CA
    Doesn't Recommend
    Neutral Outlook
    Approves of CEO

    I worked at Auto Club of Southern California full-time (More than a year)

    Pros

    Decent pay, path to move up, environment is friendly and managers are nice.

    Cons

    Very stressful, at times seems like there is an overload of work and pay should be higher, moving up doesn't mean much besides getting paid a bit more.


  9. "Auto Club Review"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Operations Project Manager Receivables in Costa Mesa, CA
    Current Employee - Operations Project Manager Receivables in Costa Mesa, CA
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Auto Club of Southern California full-time (More than 10 years)

    Pros

    The employees are great, the leadership is supportive, team is engaging and projects are interesting, The company is stable and financially strong.

    Cons

    With the stability of the company, changes are nearly always slower than many would like to see. Some would prefer to consider their role is the retirement plan, not necessarily to accomplish the mission of the company.

    Advice to Management

    Provide and ensure accountability to all levels of the organization. Take risks by removing those who do not perform and are holding the company back. Allow and enable change in mindset on how things should be accomplished.


  10. Helpful (2)

    "Full-time employe (experience in marketing and sales departments)"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Auto Club of Southern California full-time (More than 8 years)

    Pros

    I have old-school work ethic, I come to work to do the job I was hired (and am paid) to do. I dont expect a free coffee every day, I dont expect to roll in and out of the office whenever I want. I expect that if I get hired for a position like "sales" that the expectation placed upon me is that I actually "sell". I dont expect the company to cater to my every wish and demand or let me work from home because it's more convenient for me. I do expect to get paid for the work I do. I do expect trust, honesty and integrity. My experience is that you get back what you put in. Hard work is recognized and rewarded. The benefits plan is great, including a pension plan that is unheard of in the workplace anymore. The company has been refocusing efforts lately with a bigger focus on activities and events to help break up the monotony of the day. The training available is wonderful, but you have to be a proactive employee and look into it.

    Cons

    There are challenges with technology, and though updates and remedies seem to be occurring it can be a source of frustration. With such a large organization it can be easy to become a number, managers and supervisors should make additional efforts to help mentor and lead, so that the next crop of leaders are ready when the time comes.

    Advice to Management

    Explain the "why?" of the business more often. Employees today are interested in doing a "good" job, but if you enrich them with the knowledge of how they individually contribute to the company success, fill them with the pride of working for a company with over a century of history- they have the potential to do a "GREAT" job.


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