Auto Club of Southern California Reviews | Glassdoor

Auto Club of Southern California Reviews

Updated April 25, 2017
65 reviews

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4.0
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Auto Club of Southern California Chief Executive Officer Robert T. Bouttier
Robert T. Bouttier
20 Ratings

65 Employee Reviews

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Pros
  • Chance to earn over 100K a year - good benefits - trips (in 38 reviews)

  • Conservative stable company with great brand recognition (in 32 reviews)

Cons
  • Work- Life balance and the ability to have more off days once in a while (in 29 reviews)

  • Upper management is not knowledgeable in the travel industry (in 35 reviews)

More Pros and Cons

  1. Helpful (2)

    "Learning Expierence"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - SALES CLERK in Fullerton, CA
    Former Employee - SALES CLERK in Fullerton, CA
    Recommends
    Positive Outlook
    Approves of CEO

    I worked at Auto Club of Southern California full-time (More than 5 years)

    Pros

    It is a great company for someone fresh out of High School who is looking to grow within a company

    Cons

    Someone who has been in the workforce for awhile not a good company to work for unless you want to become a Sales Agent.

    Advice to Management

    Hire raises would be nice and treat everyone the same. Dont favor the sales agents more everyone else in the company.


  2. Helpful (7)

    "Enjoyed working there but didn't see a long term career path"

    Star Star Star Star Star
    Former Employee - Anonymous Employee in San Diego, CA
    Former Employee - Anonymous Employee in San Diego, CA

    I worked at Auto Club of Southern California full-time (More than a year)

    Pros

    meeting new people, being trained better than client expectations, paid training, seasoned staff, not bored, customer facing role, reputable company, community / neighborhood environment

    Cons

    The branch is open / work on Saturdays. Always rushing to leave at the end of the day. Commute traffic. No travel benefits or much of an employee discount.

    Advice to Management

    Take notice of the ones working hard to earn the promotion. Don't simply rely on the team contribution - foster the employee for a long career.


  3. Helpful (2)

    "sales"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee in Los Angeles, CA
    Current Employee - Anonymous Employee in Los Angeles, CA
    Recommends
    Neutral Outlook
    No opinion of CEO

    I have been working at Auto Club of Southern California full-time (More than 3 years)

    Pros

    you can make good money

    Cons

    no paid vacation or sick leave, very high pressure

    Advice to Management

    set realistic goals , and eliminate the high turn over


  4. Is this helpful? The community relies on everyone sharing – Add Anonymous Review


  5. Helpful (1)

    "Steady job but tough work."

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Claims in Los Angeles, CA
    Current Employee - Claims in Los Angeles, CA
    Recommends
    Approves of CEO

    I have been working at Auto Club of Southern California full-time (More than 3 years)

    Pros

    Great benefits and competitive pay.

    Cons

    Work overload. Old computers and work equipment


  6. Helpful (4)

    "Sales agent"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee in Costa Mesa, CA
    Former Employee - Anonymous Employee in Costa Mesa, CA
    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO

    Pros

    Work hard, play hard, and make great commissions

    Cons

    Growth opportunities are limited. Please create more growth opportunities.

    Advice to Management

    Please listen to the comments in the comment boxes for there is room for improvement.


  7. Helpful (2)

    "Moving in the right direction"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Information Systems Analyst in Costa Mesa, CA
    Current Employee - Information Systems Analyst in Costa Mesa, CA
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Auto Club of Southern California full-time (More than 8 years)

    Pros

    As an exempt employee - average 8 hours a day

    Cons

    Management needs to listen to employees.

    Advice to Management

    Provide effective feedback and give employees opportunities for advancement.


  8. Helpful (1)

    "Insurance Svcs Call Center"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee in Costa Mesa, CA
    Current Employee - Anonymous Employee in Costa Mesa, CA
    No opinion of CEO

    I have been working at Auto Club of Southern California full-time (More than a year)

    Pros

    Respected company, benefits, stable schedule, fair pay. Associates and members are generally friendly, nice people.

    Cons

    Pressure to meet sales goals. Technology is behind. Too focused on minutiae and stat tracking when they should be addressing the big issues

    Advice to Management

    Hire enough people to answer phones so callers don't routinely have 20-60 min waits and employees don't burn out so fast. Speed up advanced training so associates can move up/earn more instead of stagnating. Stagnation leads to call offs and quitting. Improve technology


  9. Helpful (1)

    "D.O. Specialist II"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee in North Hills, CA
    Former Employee - Anonymous Employee in North Hills, CA
    Recommends

    I worked at Auto Club of Southern California (More than a year)

    Pros

    Loved my coworkers, very pleasant place to work.

    Cons

    Opportunity for advancement is slow and limited


  10. "Membership services"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Customer Service Representative in Costa Mesa, CA
    Former Employee - Customer Service Representative in Costa Mesa, CA
    Recommends
    Approves of CEO

    I worked at Auto Club of Southern California full-time (Less than a year)

    Pros

    I love the job. I had to leave due to personally reason I hope they rehire me

    Cons

    Sales goals are sometimes hard to hit that's about it.


  11. "Management support"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Replaceable Employee in Costa Mesa, CA
    Current Employee - Replaceable Employee in Costa Mesa, CA
    Recommends
    Positive Outlook
    No opinion of CEO

    I have been working at Auto Club of Southern California full-time (More than 10 years)

    Pros

    Long standing company trying to maximize revenue and keep costs low

    Cons

    Slow growth potential for employees as a result. The do more with less attitude to keep costs low alienates the employees. Trying to show appreciation of the employees is a good start, but the current company culture will take a long time to change. Some management personnel should be replaced by outside personnel instead of nepotism and ageism.

    Advice to Management

    Set reasonable expectations for the salaries you offer.


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