Auto Club of Southern California Reviews | Glassdoor

Auto Club of Southern California Reviews

Updated August 22, 2017
499 reviews

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499 Employee Reviews

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Pros
  • Chance to earn over 100K a year - good benefits - trips (in 39 reviews)

  • stable company with a brand that sells (in 34 reviews)

Cons
  • Work-Life Balance is virtually non-exsistance (in 32 reviews)

  • Pay is below industry standards in all areas except for upper management (in 36 reviews)

More Pros and Cons

  1. Helpful (1)

    "Insurance Sales Agent"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Insurance Sales Agent in Costa Mesa, CA
    Former Employee - Insurance Sales Agent in Costa Mesa, CA
    Recommends
    Neutral Outlook
    No opinion of CEO

    I worked at Auto Club of Southern California full-time (Less than a year)

    Pros

    Great training program, paid licensing, inbound calls (4 hours a day), friendly coworkers, potential to make a lot of money (if you work long hours or your manager likes you and gives you good leads).

    Cons

    Be prepared to make outbound calls if your manager doesn't like you and doesn't want you to have extra inbound phone time, high turn over, very long hours including weekends, monthly quotas

    Advice to Management

    Be more fair with leads and phone time.


  2. Helpful (6)

    "ERS Emergency Roadside Service"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - ERS Agent in Long Beach, CA
    Current Employee - ERS Agent in Long Beach, CA
    Recommends
    Neutral Outlook
    No opinion of CEO

    I have been working at Auto Club of Southern California full-time (More than a year)

    Pros

    Great coworkers and most supervisors are welcoming and easy to talk and relate to. And the pay for this position is pretty good!

    Cons

    The job is SO repetitive and it's gets very annoying after while. You're constantly talking to angry or upset people who can't think for themselves and the scripting of what we HAVE to say haunts your dreams!

    Advice to Management

    It would be nice to have at least one day or even a few hours of another assignment per week. Sometimes we just need a break from taking calls.

  3. Helpful (2)

    "sales agent"

    StarStarStarStarStar
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at Auto Club of Southern California full-time

    Pros

    good earnings, great benefits,pension,401k, stable company

    Cons

    long hours,no work life balance,old school systems

    Advice to Management

    take care of your employes


  4. "Service Rep"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Service Representative in La Mesa, CA
    Former Employee - Service Representative in La Mesa, CA
    Recommends
    Positive Outlook
    Disapproves of CEO

    I worked at Auto Club of Southern California full-time (More than 5 years)

    Pros

    Great Benefits, flexible time off, room for growth.

    Cons

    Pay was lower than other call centers


  5. "Fair"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Insurance Sales Agent in San Diego, CA
    Former Employee - Insurance Sales Agent in San Diego, CA
    Recommends
    Positive Outlook
    No opinion of CEO

    I worked at Auto Club of Southern California full-time (More than 5 years)

    Pros

    Money was good, easy to get new busy

    Cons

    Lots of paperwork and red tape

    Advice to Management

    none


  6. Helpful (1)

    "Great organization with exciting future"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee in Costa Mesa, CA
    Current Employee - Anonymous Employee in Costa Mesa, CA
    Recommends
    Positive Outlook
    No opinion of CEO

    I have been working at Auto Club of Southern California full-time (More than 3 years)

    Pros

    - financially stable
    - promote from within and across business units
    - strong benefits package
    - strong top down support for training & development
    - family feeling despite our large size
    -"valuable products and legendary service"
    - incredible brand name
    - bright future

    Cons

    - historically slower to make changes (improving)
    - negative attitude of some staff who can't recognize or dont appreciate the benefits above

    Advice to Management

    - keep up the great recent work
    - take some more calculated chances and encourage all to move faster
    - share more about the future vision so all can come further together to achieve great things


  7. Helpful (3)

    "Not for the faint of heart"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee
    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO

    I have been working at Auto Club of Southern California full-time

    Pros

    A great opportunity to earn a lot of money. Also your own cubicle if thats your thing. Also if your a top sales rep you can do whatever you want.As a top seller you can come and go as you please... and frankly get away with all but breaking the law.

    Cons

    Equality of the sales force is absent, the company is focused exclusively on production. Work-Life Balance is virtually non-exsistance. To be honest, working at this employer is all about the money grab . plain and simple. If you do well you get paid well. If your not performing, prepare to take out some loans lol becuase as an insurance agent you check can end up being sub minimum pay on bad months... Oh and The shark culture is real here.... The management is just there to feed the top sales agents and keep the bottom fooder from killing each other.

    Advice to Management

    Bring back vacation time. He

  8. "Great company"

    StarStarStarStarStar
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    I worked at Auto Club of Southern California full-time

    Pros

    Supervisor's always willing to help, great training program, great benefits

    Cons

    Have to schedule follow up time to work on accounts, don't always get follow up time

    Advice to Management

    Keep up the good work


  9. Helpful (2)

    "Insurance Service Representative"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Insurance Service Representative in Anaheim Hills, CA
    Former Employee - Insurance Service Representative in Anaheim Hills, CA
    Recommends
    Positive Outlook
    Approves of CEO

    I worked at Auto Club of Southern California full-time (More than 5 years)

    Pros

    Great Company, and great benefits!!

    Cons

    Working Saturdays aren't the greatest

    Advice to Management

    Keep up the good work!


  10. "Operations Administrator"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Operations Administrator in Costa Mesa, CA
    Current Employee - Operations Administrator in Costa Mesa, CA
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Auto Club of Southern California full-time (More than 5 years)

    Pros

    Excellent benefits, career-minded company that is loyal to its employees, opportunities to do many different things across multiple states

    Cons

    Not the most cutting edge in terms of tech or pay scale


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