Auto Club of Southern California Reviews | Glassdoor

Auto Club of Southern California Reviews

Updated October 4, 2017
515 reviews

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515 Employee Reviews

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Pros
  • Chance to earn over 100K a year - good benefits - trips (in 39 reviews)

  • Stable company with great learning opportunities and challenges (in 37 reviews)

Cons
  • Work-Life Balance is virtually non-exsistance (in 33 reviews)

  • Poor upper management (GROUP MGR (in 39 reviews)

More Pros and Cons

  1. Helpful (1)

    "AAA INSURANCE"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Inside Sales Agent in Independence, OH
    Current Employee - Inside Sales Agent in Independence, OH
    Doesn't Recommend
    Positive Outlook
    Disapproves of CEO

    I have been working at Auto Club of Southern California (Less than a year)

    Pros

    They sponsor your licensing and do teach basics of personal lines insurance.

    Cons

    Big promises slow results. A LOT of favoritism shown. Calls are controlled.

    Advice to Management

    Make things fair across the board. Treat people as if they matter and that they are not "just another warm body".


  2. "Member Relations Team Representative"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Member Relations Tea Representative in Costa Mesa, CA
    Former Employee - Member Relations Tea Representative in Costa Mesa, CA
    Recommends
    Positive Outlook
    Approves of CEO

    I worked at Auto Club of Southern California full-time (More than 10 years)

    Pros

    While working for the Automobile Club of Southern California was able to work with the public in problem solving and conflict resolution.

    Cons

    Limited options to move closer to home due to location of job distance of travel. Supervisor support.

    Advice to Management

    Concepts of the Member Relations no matter what organization should be to meet the clients expectations when issues arise and to complete task assigned in a professional manner.

  3. "Claims Service Representative 2"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Claims Service Representative in Escondido, CA
    Current Employee - Claims Service Representative in Escondido, CA
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Auto Club of Southern California full-time (More than a year)

    Pros

    very little micromanagement which is great

    Cons

    Not enough PTO, business casual attire we should be able to wear jeans

    Advice to Management

    none


  4. Helpful (3)

    "Large company, little acknowledgment"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee
    Doesn't Recommend
    Negative Outlook
    No opinion of CEO

    I worked at Auto Club of Southern California full-time

    Pros

    Benefits and meet new people.

    Cons

    Work doesn't match the reward.

    Advice to Management

    With so many restrictions and guidelines/scripts for being on the phone, you need to allow the talk Time on the phone to increase and lower the overall satisfaction percentage for member surveys. The members don't want to be asked all those questions when they are broken down. And it really doesn't affect anyone in the company but the receivers and their surveys for potential incentive payouts.


  5. Helpful (3)

    "Bad company"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - IT Worker in Costa Mesa, CA
    Current Employee - IT Worker in Costa Mesa, CA
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    I have been working at Auto Club of Southern California full-time (More than 10 years)

    Pros

    Upper management is getting nicer

    Cons

    Too many managers and the worker bees are not treated faily

    Advice to Management

    Treat your worker bees better! You have too many managers! The managers have all the perks when they do not work! They have all the parking, bonus, and perks. The worker bees get nothing. Unless this changes your company will not survive.


  6. Helpful (2)

    "Insurance Sales Agent"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Insurance Sales Agent in Costa Mesa, CA
    Former Employee - Insurance Sales Agent in Costa Mesa, CA
    Recommends
    Neutral Outlook
    No opinion of CEO

    I worked at Auto Club of Southern California full-time (Less than a year)

    Pros

    Great training program, paid licensing, inbound calls (4 hours a day), friendly coworkers, potential to make a lot of money (if you work long hours or your manager likes you and gives you good leads).

    Cons

    Be prepared to make outbound calls if your manager doesn't like you and doesn't want you to have extra inbound phone time, high turn over, very long hours including weekends, monthly quotas

    Advice to Management

    Be more fair with leads and phone time.


  7. Helpful (7)

    "ERS Emergency Roadside Service"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - ERS Agent in Long Beach, CA
    Current Employee - ERS Agent in Long Beach, CA
    Recommends
    Neutral Outlook
    No opinion of CEO

    I have been working at Auto Club of Southern California full-time (More than a year)

    Pros

    Great coworkers and most supervisors are welcoming and easy to talk and relate to. And the pay for this position is pretty good!

    Cons

    The job is SO repetitive and it's gets very annoying after while. You're constantly talking to angry or upset people who can't think for themselves and the scripting of what we HAVE to say haunts your dreams!

    Advice to Management

    It would be nice to have at least one day or even a few hours of another assignment per week. Sometimes we just need a break from taking calls.

  8. Helpful (2)

    "Job"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee
    Doesn't Recommend

    I have been working at Auto Club of Southern California full-time

    Pros

    Great entry-level for recent college grad

    Cons

    Fast-paced, high customer service expectations, member-based company


  9. Helpful (3)

    "sales agent"

    StarStarStarStarStar
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at Auto Club of Southern California full-time

    Pros

    good earnings, great benefits,pension,401k, stable company

    Cons

    long hours,no work life balance,old school systems

    Advice to Management

    take care of your employes


  10. "Service Rep"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Service Representative in La Mesa, CA
    Former Employee - Service Representative in La Mesa, CA
    Recommends
    Positive Outlook
    Disapproves of CEO

    I worked at Auto Club of Southern California full-time (More than 5 years)

    Pros

    Great Benefits, flexible time off, room for growth.

    Cons

    Pay was lower than other call centers


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