Auto Club of Southern California "good benefits" Reviews | Glassdoor

Auto Club of Southern California Employee Reviews about "good benefits"

Updated 17 Oct 2019

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2.9
45%
Recommend to a Friend
67%
Approve of CEO
Auto Club of Southern California CEO John F. Boyle
John F. Boyle
76 Ratings
Pros
  • "good earning potential, good benefits(in 46 reviews)

  • "Promote from within, Competitive compensation, great Benefits(in 42 reviews)

Cons
  • "No communication from upper management aside from inspirational emails to keep pushing for more(in 49 reviews)

  • "hard work, STRESSFUL, no work/life balance(in 36 reviews)

More Pros and Cons

Reviews about "good benefits"

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  1. "Good company to grow with"

    StarStarStarStarStar
    Current Employee - Anonymous Employee 

    I have been working at Auto Club of Southern California full-time

    Pros

    Good Benefits for the employees

    Cons

    Takes a bit of time to get promoted

    Auto Club of Southern California2017-10-27
  2. Helpful (1)

    "Field Property Estimator"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Current Employee - Anonymous Employee 

    I have been working at Auto Club of Southern California full-time

    Pros

    Weekends off, daytime work hours, opportunity for OT if needed, great colleagues, good benefits

    Cons

    Management doesn’t back up employees when talking to customers, favoritism in promotions and switching departments

    Auto Club of Southern California2019-10-17
  3. "0 Work/Life Balance"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Former Employee - Sales Agent in Los Angeles, CA

    I worked at Auto Club of Southern California full-time for more than 10 years

    Pros

    Some really great people/co-workers in the field offices. Good benefits.

    Cons

    Each year new pay structures with higher expectations yet diminishing returns. You will sell your life for decent income

    Advice to Management

    Listen to your agents, turn the ship around!... get back to your mission statement of providing legendary service and away from mass policies and memberships!

    Auto Club of Southern California2019-09-12
  4. Helpful (2)

    "Good for Long Term Employment"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Current Employee - Claims Specialist in Costa Mesa, CA
    Recommends
    Neutral Outlook
    No opinion of CEO

    I have been working at Auto Club of Southern California full-time for more than 10 years

    Pros

    Good Benefits and Job Security

    Cons

    Company is extremely strict, and always expect you to do more work than a person can possible handle

    Advice to Management

    manager do not step and handle the issues with difficult customers; they do not set a good example; worker more dedicated than managers

    Auto Club of Southern California2019-05-27
  5. Helpful (1)

    "glassador"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Current Employee - Sales in East Los Angeles, CA
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Auto Club of Southern California full-time for more than 8 years

    Pros

    good earning potential, good benefits

    Cons

    long hours, 6-7 day workweek, frequent change of pay structure. 50-60 hour work week.

    Advice to Management

    immediate management is great.

    Auto Club of Southern California2019-03-13
  6. Helpful (8)

    "I wouldn't go back."

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Former Employee - Inside Sales Representative in Costa Mesa, CA

    I worked at Auto Club of Southern California full-time for more than 8 years

    Pros

    Ok salary, good benefits, and retirement.

    Cons

    You work in fear of losing your job, regardless of your position.

    Advice to Management

    Get back to treating employees like people instead of employee numbers.

    Auto Club of Southern California2018-12-26
  7. Helpful (6)

    "Continuous Diminishing Pay Structure & Implacable Increases in Production Quotas"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Current Employee - Field Sales Agent 
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    I have been working at Auto Club of Southern California full-time for more than 8 years

    Pros

    Overall great co-workers across all departments. Field sales, DMV, Underwriting departments all include some of the best people I've ever had the pleasure of working with. Good benefits and 401k (company currently matching @ 4%).

    Cons

    Continuously diminishing pay structure with implacable increases in production quotas enforced by upper management threaten to turn this company into the next Wells Fargo fiasco. Production levels from 4 years ago which would have earned you a "president's elite" status and awarded you trips to every sales summit... will now not even allow you to retain employment as a sales agent. No joke. Like clockwork, yearly... pay changes are rolled out with new and inventive ways by upper management to diminish your pay and increase your workload. One fine example is how management implemented a change for all policies that need to be re-written after non-payment or non-renewal to literally pay you pennies on the dollar with the same amount of work... and most likely you'll do it simply for the notch on the board to hopefully keep your job for 1 more month. Work/Life balance is non-existent, but the disconnected upper management like to throw around the topic, maybe put together a power point presentation as if it actually important to them... where is it implemented?!... I was actually given a hard time because my wedding was planned for the end of the month and this is "mandatory late nights" for all agents. No paid time off...only 3 vacation days per year. Put bluntly, your family/social life and even health (from the immense amounts of stress and being stretched so thin) will suffer in some form. You will make good money as a sales agent... but at some point you'll get tired of feeling bent over just so a handful of executives can pat each other on the back and talk about how much better their bottom line looks (at your expense). Continuously diminishing pay structure with implacable increases in production quotas enforced by upper management threaten to turn this company into the next Wells Fargo fiasco. Production levels from 4 years ago which would have earned you a "president's elite" status and awarded you trips to every sales summit... will now not even allow you to retain employment as a sales agent. No joke. Like clockwork, yearly pay changes are rolled out with new and inventive ways by upper management to diminish your pay and increase your workload. One fine example is how management implemented a change for all policies that need to be re-written after non-payment or non-renewal to literally pay you pennies on the dollar with the same amount of work... and most likely you'll do it simply for the notch on the board to hopefully keep your job for 1 more month. Work/Life balance is non-existent, but the disconnected upper management like to throw around the topic, maybe put together a power point presentation as if it actually important to them... where is it implemented?!... I was actually given a hard time because my wedding was planned for the end of the month and this is "mandatory late nights" for all agents. No paid time off...only 3 vacation days per year. Put bluntly, your family/social life and even health (from the immense amounts of stress and being stretched so thin) will suffer in some form. You will make good money as a sales agent... but at some point you'll get tired of feeling bent over just so a handful of executives can pat each other on the back and talk about how much better their bottom line looks (at your expense).

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    Advice to Management

    Your sales agents are at the front line of your business day in and day out; but don't treat them like they're expendable. Take the time to get the temperature of the morale on the ground level ...it's not good. DO SOMETHING ABOUT IT! Spreading your agents so thin with these extreme goals is having an adverse effect to your very mission statement of "providing legendary service and creating members for life"...... how far off course are you going to take this ship before you take a good hard look and recognize this? Give back some real tangible incentives (like the quarterly bonuses... err "vacation payout") - this is better motivation than working under the constant threat of being written up.

    Show More
    Auto Club of Southern California2018-05-09
  8. "Worked in IT"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Former Employee - Technical Consultant in Costa Mesa, CA
    Recommends
    Positive Outlook
    Approves of CEO

    I worked at Auto Club of Southern California full-time for more than 3 years

    Pros

    The benefits are good, particularly the non-contributory pension and the 401k matching. Most people have worked here a long time.

    Cons

    No working from home policy unless you are on call. Technology is not the noisy up to date. It takes a long time to make decisions.

    Auto Club of Southern California2017-06-03
  9. Helpful (9)

    "Just OK"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Current Employee - Business Analyst in Anaheim, CA
    No opinion of CEO

    I have been working at Auto Club of Southern California full-time for more than 10 years

    Pros

    Good benefits and somewhat competitive salary. Good people to work with. Savings and discounts are nice too, if you are able to take advantage.

    Cons

    Awful moral and way to conservative. Need to be more fluid with today's workplace changes (work from home and put money into telecommunication)

    Advice to Management

    Don't be scared to speak your mind. So much red tape and too hierarchical. People are afraid to speak up.

    Auto Club of Southern California2016-09-27
  10. Helpful (8)

    "Sales has Replaced Customer Service"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
     
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    I worked at Auto Club of Southern California for less than a year

    Pros

    Nice people but under tremendous pressure. Good benefits and the roadside service and battery help is an on-going plus for AAA.

    Cons

    AAA is completely caught up in the corporate transition from customer service to "sales". Unbelievable pressure on employees to offer and therefore members to accept or reject ON THE SPOT endless "cross-sells". Quick termination if goals aren't met even if members don't need it, don't want it and don't have the time to wade through the endless steps each one takes.

    Advice to Management

    Go back to serving members with roadside service and quit sending out never ending mailers on car and life insurance. Too many bad experiences from members who dropped auto insurance. Corporate in Costa Mesa is a lavish resort.

    Auto Club of Southern California2016-10-07
Found 46 reviews