Auto Club of Southern California Employee Reviews about "great benefits"

Updated Nov 15, 2021

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Found 54 of over 936 reviews

2.7
32%
Recommend to a Friend
45%
Approve of CEO
Auto Club of Southern California President and CEO  John F. Boyle
John F. Boyle
227 Ratings

Top Review Highlights by Sentiment

Pros
  • "Good benefits and the roadside service and battery help is an on(in 134 reviews)
  • "Decent pay and benefit packages.(in 44 reviews)
  • "Great people to work with(in 42 reviews)
  • "Pension and 401k and thats it(in 40 reviews)
  • "The training is good and will prepare you for a real job with another company.(in 25 reviews)
Cons
Pros & Cons are excerpts from user reviews. They are not authored by Glassdoor.

Ratings by Demographics

This rating reflects the overall rating of Auto Club of Southern California and is not affected by filters.

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Reviews about "great benefits"

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  1. 5.0
    Current Employee

    Amazing company!

    Aug 30, 2021 - Customer Service Representative in Santa Clarita, CA
    Recommend
    CEO Approval
    Business Outlook

    Pros

    PTO, paid holidays, flexible time off, great benefits!

    Cons

    Heavy workload, stressful, must handle time management and stress well

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  2. 4.0
    Current Employee, more than 3 years

    So many opportunities

    Nov 15, 2021 - Policy Service Specialist in Costa Mesa, CA
    Recommend
    CEO Approval
    Business Outlook

    Pros

    Room for growth and great pay with bonus and overtime opportunities. Also great benefits.

    Cons

    Work on weekends when other departments are closed can't resolve issues that same day. Also resolving other employees errors and they're not being held accountable leads to more work and a higher call volume

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  3. 4.0
    Former Employee, more than 8 years

    Good Career

    Nov 13, 2021 - Sales Representative in Costa Mesa, CA
    Recommend
    CEO Approval
    Business Outlook

    Pros

    I worked for the call center in Costa Mesa. It is a good career with good pay and good benefits. The yearly vacations are good for top performers. The company has an incredible reputation for the clients so you are selling the best product on the market. Great benefits

    Cons

    The company used to be 100% commission based and they changed the pay structure to adapt to the California $15 minimum wage law. That kind of screwed up the higher earning agents because we were not making as much as before even though they promised us that we were. The inbound call flow started to diminish as well as if they hired too many employees for the inbound call demand. But if you are a good agent and get along with your peers and managers you will do well. It's a great company to work for. Just adapt to their changes and go with the flow. Keep your negativity out of the workplace and make the best out of it. Too bad they don't give residual income. Those agents WAAAY back in the day were making BAAANNNKKK.

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  4. 1.0
    Former Employee, more than 3 years

    Used to be a great company.

    Oct 10, 2021 - Anonymous Employee in Costa Mesa, CA
    Recommend
    CEO Approval
    Business Outlook

    Pros

    Great benefits including a pension. Co-workers are supportive A lot of cool events for the employees Pay is average not bad not great

    Cons

    -No flexibility -No work from home -Top down management -Managers of departments are puppets with no control of their employees unless executive management says so. -Micromanagement- to worried about badge swipes (turnstile reports) than actual productivity. -Hiring process is way to long. - There are a lot of Glassdoor reviews on here that are fake and completed by their talent marketing company to increase their numbers.

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    12 people found this review helpful
  5. 5.0
    Current Employee

    Solid company

    Aug 25, 2021 - Branch Manager in Los Angeles, CA
    Recommend
    CEO Approval
    Business Outlook

    Pros

    Great benefits Employee appreciation Comfortable work environment Stability

    Cons

    -need a better work life balance

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  6. 4.0
    Current Employee, more than 10 years

    A Good Strong Organization

    Aug 7, 2021 - Supervisor 
    Recommend
    CEO Approval
    Business Outlook

    Pros

    Great co workers, friendly healthy environment with immediate Co workers with in the same caliber. Great benefits. Opportunities for advancement, solid culture.

    Cons

    Lack of transparency, accountability when errors are made, and understanding at times from upper management.

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  7. 5.0
    Former Employee, more than 3 years

    Great place for stability but not a lot of growth and they pay below industry standard

    Feb 11, 2021 - Claims Adjuster in Arcadia, CA
    Recommend
    CEO Approval
    Business Outlook

    Pros

    Great benefits , match 401k , sick time . The team culture is great

    Cons

    Hard to promote. There are a lot of boomers who wont retire. Once they do its a lot of folks gunning for the same role. Only opportunity to advance is to move to Texas or Missouri.

    4 people found this review helpful
  8. 3.0
    Current Employee, more than 3 years

    Stable, but old-fashioned

    Dec 17, 2020 - Anonymous Employee 
    Recommend
    CEO Approval
    Business Outlook

    Pros

    Stable Company, Great Benefits, Nice Cafe at AO

    Cons

    Did not do a great job prioritizing safety of employees during pandemic

    3 people found this review helpful
  9. 5.0
    Current Employee, more than 10 years

    Amazing company

    Jul 15, 2020 - Manager 
    Recommend
    CEO Approval
    Business Outlook

    Pros

    Great benefits, amazing coworkers- awesome leadership- growth opportunities-

    Cons

    None none none none none

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  10. 1.0
    Current Employee, more than 1 year

    Much Worse Than I Thought

    Jun 9, 2020 - Analyst in Costa Mesa, CA
    Recommend
    CEO Approval
    Business Outlook

    Pros

    - Great benefits - Job security - Genuine good employees and coworkers

    Cons

    I have just read many of the reviews form late March to June when the CEO thought it was a good decision to bring people back to the office. I thought I was the only one upset, but I guess everyone else is as well according to these reviews. It is pointless to restate what everyone said, but I agree with it all! It is all accurate from the technology being so old and everyone living in a different era to not caring about their employees or their circumstances. The sad part is that I have compared employee reviews at State Farm and Farmers Insurance just right now and there were no such reviews regarding handling of this pandemic forcing employees to come back. I guess we really are the only ones. I believe that after the pandemic employees will leave as soon as they get an opportunity and the Auto Club will have the employees that no one else wanted to hire. Moreover, they will have the employees that just show up to do the work and collect a paycheck and not ask any questions just like executive management would like. Talent will simply not be there.

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    32 people found this review helpful
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