Auto Club of Southern California Employee Reviews about "upper management"

Pros

admin offices have many opportunities. friendly and offer lots of training for starting call center positions

Cons

When promoting with, not much training offered - sink or swim attitude. Pay is not as competitive as other companies. sometimes - no true direction from upper management.

Pros

Variable pay bonuses, great workforce, self management, flexible schedule

Cons

Lack of support from upper management, favoritism and nepotism, conservative culture, low pay, high turnover

Pros

Good teamwork across product teams

Cons

Inflexible upper management. Need to trust your employees and really listen to their ideas and requests.

Pros

Paychecks every two weeks and benefits.

Cons

Pension Plan is very weak. You have to wonder how the pensions are figured these days when cost of living is 10 times what is was 20 years ago and when pensions were figured. Job performance is based on how eager employees are to lie. The rewards go to upper management, not employees who rarely see a decent bonus or pay increase.

Pros

Make good money with no degree

Cons

No appreciation from upper management. HIGH STRESS. No work life balance

Pros

Great co workers, friendly healthy environment with immediate Co workers with in the same caliber. Great benefits. Opportunities for advancement, solid culture.

Cons

Lack of transparency, accountability when errors are made, and understanding at times from upper management.

Pros

Honestly none, maybe the benefits but every other company offers them as well.

Cons

Everything first starts off very exciting and turns dark real quick. This company is very smart on how they chose to save money on labor cost. They hire a ton of sales agents just to turn them into customer service reps at a fraction of the cost. No customer service agent would even consider working for minimum wage like the sales agents are being forced to do. When you are finally skilled for inbounds, majority of them are customer service calls and out of state calls! To hit a higher tier rate you don’t only have to hit the sales quota but on top of this you have to get travel referrals, life insurance referrals, identity theft and credit card referrals. Which are very hard to come by. They do everything in their power to make sure you are making just a little more than minimum wage. Employees are quitting left and right and the ones that have been there for a year are going on disability leave. Managers are dropping like flies as well. Upper management is not friendly, you will be literally screamed at if you don’t have your mask on while your on a sales call behind your desk with nobody around. Upper management is pushing people to get vaccinated, pretty sure it will be required very soon. There is a lot of favoritism, people that don’t know how to sell get more leads given to them if they are buddies with the manager. They advertise making 6 figures which is a complete lie, maybe 10 agents out of the 500 they have on the floor and those agents have been there for years. They will take away your commission at any chance they get, they will lower away your unit rate at any chance they get. They will take away your inbounds and replace them with customer service calls. I honestly can say that this is by far the worst and the most misleading job I’ve ever had. Do yourself a favor if you are considering of taking this job and are being brainwashed by recruiters thinking that your experience will be different, it won’t. Don’t take the job, it’s not worth it. The brand name is gone, nobody cares about Triple A insurance anymore.

Pros

Good team work and immediate management is understanding. But their hands are tied up because of the upper management.

Cons

Upper Management doesn’t trust employees and is willing to put their life’s at risk just to be present at work. IT employees being at work still have to do everything virtual as half the staff are remote. Don’t understand the need of being at office physically when we have to do everything virtual which can be accomplished by staying home. All the facilities like break rooms, Refrigerators, cafe are all closed. So we need to take everything from home. They are asked to find the child cares and put the kids at child care and not caring about employees family is very disappointing. I understand if the productivity has gone down but in the town hall they confirmed that’s not the case. Then it’s either lack of trust or don’t care about employees well being. They have never done a survey about what employees think about this situation.

Pros

- Decent stability that you won't find at a start-up. However, with this stability comes a resistance to change

Cons

- Doesn't listen to employee concerns - Ultra-Conservative - No work from home - Completely resistant to change - Leadership doesn't do what's right. Just what's best for their bottom line. - This company completely bungled their response to the COVID-19 pandemic and it really showed their true colors. While other companies were sending their workers home at the beginning of the pandemic, this company refused to send workers home including software engineers, product managers, and other positions completely capable of working from home. Upper management made it clear that the CEO doesn't trust people working from home and the only way he feels he can manage productivity is if they're in the office. The CEO only agreed to send people home when they were mandated by the County. With the state moving to stage 2, the CEO is now forcing employees to go back into the office without any sort of input or survey on how we may feel about this. Many departments have proven that they're perfectly capable of working from home and have the productivity numbers to prove it. However, the CEO is stuck in his ways and refuses to listen to others.

Pros

Insurance License is paid for, paid training, reimbursed expenses for travel and food after initial training in Costa Mesa.

Cons

Upper Management is incredibly entitled and will get upset if you email them, they expect a ridiculous amount for little in return, got a .32 raise despite exceeding goals. The pay is awful and they look for excuses to write you up if they ever want to just fire you, stressed beyond relief with work load expectations, little room for upward movement, and not competitive wage wise. Sink or swim attitude and even though you receive 3 months of training, it doesn’t go over everything and leaves a lot of learning to be done on the job which makes you look incompetent when speaking with members. Members have constantly complained about how the Auto Club has gone down in service but up in price.