Auto Club of Southern California Employee Reviews about "upper management"

Pros

admin offices have many opportunities. friendly and offer lots of training for starting call center positions

Cons

When promoting with, not much training offered - sink or swim attitude. Pay is not as competitive as other companies. sometimes - no true direction from upper management.

Advice to Management

hiring from within is not always best course of action. listen to your employees outside of the call center

Pros

• hourly + commission • dental, vision and medical benefits • 401 K plan • compensation can be better than most companies in industry if you hit all goals every month • lower management is usually great and willing to help out and develop agents

Cons

• work on Saturday’s • zero paid time off and difficult to have vacation as you are required to hit same goal as if you were there to keep position • goals are unrealistic for most in the company as leads are recycled several times over if you even get any • unless every goal is hit including passing audits and managing policies other agents wrote, and memberships which isn’t insurance, you will lose tier and... bonuses that will cut you’re pay in half • systems are out of date • upper management is out of touch with the rest of the company and the 21st century • company allows other agents to steal policies from each other

Advice to Management

Take care of your own instead of trying to cut wages and higher goals based on screwed metrics that include rewrites. Bring the systems up to the 21st century. Open lead sources including internet leads to all agents instead of only direct sales unit as they are too busy to even follow up with prospects. Give PTO, happy employees will be more likely to produce results for the company and then turnover rates won’t be... so high.

Pros

Pension plan, free membership. Lots of contests and giveaways for sales. Great coworker's. Potential to make good money.

Cons

Regardless what they say there is no room for life balance. 5 day a week job with highly encouraged "bonus" duty on the weekends that if you don't show up for they will hold against you. Majority of sales come from inbound phone calls which they'll find any reason to take your phone duty away whether it be missing any one of the many quotas they expect or your manager can turn them off just because. Very out of... date systems still operating with DOS because it's reliable although very time consuming to get anything done to the extent many on the sales floor will avoid it at all cost. No communication from upper management aside from inspirational emails to keep pushing for more! Now you can make good money as long as you hit all metrics which is becoming increasingly difficult when they'll continuously turn your phones off.

Advice to Management

Get rid of your "yes men". If you want to keep changing the comp plan to make it more difficult to make money, maybe invest in your software programs to streamline the sales process and you might get the quotas you keep pushing for. Stop penalizing sales for things that are, in fact, out of their control.

Pros

Pension plan and decent benefits.

Cons

*Upper management worshipping required* If you are not an obsequious sycophant, you'll never do well with management here. Upper management is an incestuous nest of nepotism, with a self-appointed board that self-manages. That means those charlatans police themselves and make their own rules and wages for the most part. Gross, right? It wouldn't be so bad if any of them were actually owners or founders of the... company, because then you could say, "well, it's their company", but that's not the case. They're all nothing more than employees. Imagine coming back from the grave and visiting the company you started, and finding a bunch of exective despots, paying themselves richly, messing around on their phones and in meetings most of the day, and treating the people below them like peasants. Being that they think and act like they are Kings and Queens here, they create a culture of requiring everyone else here to be kiss-ups, and yes-men/women. Middle management are basically their spineless cowering lapdogs. Everyone else is just sort of living in a limbo of half-death, or hanging on to retire, or deluded by a sort of Stockholm Syndrome, or trying like heck to bolt. If you just sit and watch people walk in and out of the building for a half hour, you'd think it was a group meeting place for the clinically depressed.

Advice to Management

There are no owners or founders in this building. We are all just employees, from the president to the janitor. This is not a fiefdom, and you are not rulers or royalty. You are just lowly employees, like the rest of us. The only difference between the janitor and the president here is a job title and the associated job duties. That's it. You want to go above and beyond your job duties every day, like you... constantly expect of everyone else here? Scrub some diarrhea-sprayed toilets. Mow the lawn once a week. Take CS calls. Handle some claims. Change some batteries. Code some applications. Park in the farthest parking spaces, and walk. Lead some projects from start to finish. And I'm not saying do something like this once, and make it some big publicized event for the sycophants to ooh and aah for you at. I'm saying go above and beyond every day, like you expect us to. Start leading by example. Try to find ways to do actual work and provide actual value to the company. You know as well as we do that this company doesn't need more than one executive, one figurehead and spokesperson. We would be better off without all of the surplus hands in the pot, AND the company would save by not having to pay your ridiculous overblown salaries. Don't forget that. All but one of you are the most expendable employees at ACSC, because you are the biggest elephants on the cost side of the room of extraneous fat trimmings. You know it, and so do we. So try being leaders instead of bosses. Find ways to provide actual value. Be humble and thankful. We're here for the members, not for your salaries and delusions of grandeur.

Pros

The benefits at AAA are great.

Cons

Poor communication from upper management.

Advice to Management

Improve communication with your team.

Pros

Overall great co-workers across all departments. Field sales, DMV, Underwriting departments all include some of the best people I've ever had the pleasure of working with. Good benefits and 401k (company currently matching @ 4%).

Cons

Continuously diminishing pay structure with implacable increases in production quotas enforced by upper management threaten to turn this company into the next Wells Fargo fiasco. Production levels from 4 years ago which would have earned you a "president's elite" status and awarded you trips to every sales summit... will now not even allow you to retain employment as a sales agent. No joke. Like clockwork, yearly... pay changes are rolled out with new and inventive ways by upper management to diminish your pay and increase your workload. One fine example is how management implemented a change for all policies that need to be re-written after non-payment or non-renewal to literally pay you pennies on the dollar with the same amount of work... and most likely you'll do it simply for the notch on the board to hopefully keep your job for 1 more month. Work/Life balance is non-existent, but the disconnected upper management like to throw around the topic, maybe put together a power point presentation as if it actually important to them... where is it implemented?!... I was actually given a hard time because my wedding was planned for the end of the month and this is "mandatory late nights" for all agents. No paid time off...only 3 vacation days per year. Put bluntly, your family/social life and even health (from the immense amounts of stress and being stretched so thin) will suffer in some form. You will make good money as a sales agent... but at some point you'll get tired of feeling bent over just so a handful of executives can pat each other on the back and talk about how much better their bottom line looks (at your expense). Continuously diminishing pay structure with implacable increases in production quotas enforced by upper management threaten to turn this company into the next Wells Fargo fiasco. Production levels from 4 years ago which would have earned you a "president's elite" status and awarded you trips to every sales summit... will now not even allow you to retain employment as a sales agent. No joke. Like clockwork, yearly pay changes are rolled out with new and inventive ways by upper management to diminish your pay and increase your workload. One fine example is how management implemented a change for all policies that need to be re-written after non-payment or non-renewal to literally pay you pennies on the dollar with the same amount of work... and most likely you'll do it simply for the notch on the board to hopefully keep your job for 1 more month. Work/Life balance is non-existent, but the disconnected upper management like to throw around the topic, maybe put together a power point presentation as if it actually important to them... where is it implemented?!... I was actually given a hard time because my wedding was planned for the end of the month and this is "mandatory late nights" for all agents. No paid time off...only 3 vacation days per year. Put bluntly, your family/social life and even health (from the immense amounts of stress and being stretched so thin) will suffer in some form. You will make good money as a sales agent... but at some point you'll get tired of feeling bent over just so a handful of executives can pat each other on the back and talk about how much better their bottom line looks (at your expense).

Advice to Management

Your sales agents are at the front line of your business day in and day out; but don't treat them like they're expendable. Take the time to get the temperature of the morale on the ground level ...it's not good. DO SOMETHING ABOUT IT! Spreading your agents so thin with these extreme goals is having an adverse effect to your very mission statement of "providing legendary service and creating members for life"...... how far off course are you going to take this ship before you take a good hard look and recognize this? Give back some real tangible incentives (like the quarterly bonuses... err "vacation payout") - this is better motivation than working under the constant threat of being written up.

Pros

This is a great company to grow with. There are many opportunities for advancement and wonderful benefits.

Cons

Sometimes the procedures and processes are bogged down and it is a conservative company heavy with upper management.

Advice to Management

Be open to new processes and procedures.

Pros

Benefits, friendships made, feeling of helping someone in nees

Cons

Pay, upper management only cares about scores and handle time and sale of AAR referals

Advice to Management

This is not a sales position, quit trying to push AAR benefits down members throat when in an emergency