Auto Club of Southern California "upper management" Reviews | Glassdoor

Auto Club of Southern California Employee Reviews about "upper management"

Updated Jul 3, 2019

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2.9
45%
Recommend to a Friend
67%
Approve of CEO
Auto Club of Southern California CEO John F. Boyle
John F. Boyle
76 Ratings
Pros
  • "good earning potential, good benefits(in 46 reviews)

  • "Promote from within, Competitive compensation, great Benefits(in 42 reviews)

Cons
  • "No communication from upper management aside from inspirational emails to keep pushing for more(in 49 reviews)

  • "hard work, STRESSFUL, no work/life balance(in 36 reviews)

More Pros and Cons

Reviews about "upper management"

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  1. Helpful (2)

    "Great company to work for"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Former Employee - Systems and Operations Administrative in Costa Mesa, CA
    Recommends
    Positive Outlook
    No opinion of CEO

    I worked at Auto Club of Southern California full-time for more than 10 years

    Pros

    admin offices have many opportunities. friendly and offer lots of training for starting call center positions

    Cons

    When promoting with, not much training offered - sink or swim attitude. Pay is not as competitive as other companies. sometimes - no true direction from upper management.

    Advice to Management

    hiring from within is not always best course of action. listen to your employees outside of the call center

    Auto Club of Southern California2017-11-29
  2. Helpful (2)

    "Corporate Greed Goes Not-4-Profit"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Current Intern - Insurance Sales Agent in Costa Mesa, CA
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    I have been working at Auto Club of Southern California for more than 8 years

    Pros

    Pension after 5 years for some employees. Pay is ok but constantly decreasing. Not the time to sign up until they stop hiring so many people

    Cons

    Company finally approves working from home, but makes employees pay company $400 a month and provide all supplies. Refuses to 1099 employee so they can't write it off. Upper management states it is because we don't have to pay to commute to work anymore or dress. We never got reimbursed for that in the first place. No thank you I'll stay at work and use your electricity. Huge disconnect from management to employee.... Don't expect to be promoted unless you are related to an executive. Executives make in the millions, but they have to charge agents $400 a month, very petty. Constant compensation plan changes so they can get more out of you. They hire 20-30 new people at a time to expand the sales force, but there are only so many sales. They train them for 4 months and then most quit after the first 2 months on the floor. They increase sales goals to make them unreachable. There are only so many sales/employee. Goals have increased with less agents. Be expected to work 7 days a week No vacation with only 2 days off a year and only Federal required 3 days of sick leave. I haven't taken a vacation since I started 8 years ago. If you do take a vacation you will be punished by getting paid less for your sales for the next 3 months because you didn't hit your numbers. If you work in the call center be expected to feel like the redhead step-child of the company. They pay you less, work you more hours, and then complain about how you are not producing. They have at least 14 different goals to meet. Auto Sales, Home Sales, Watercraft/Umbrella Sales, Life Referrals, SPRINT phone referrals, Membership sales, membership add on rate, AAA credit card, Experian enrollment, etc. If you don't hit every one of these metrics and more they will punish you. Expect 5-10 emails a day telling you how terrible you are. For insurance sales people thinking to come over don't expect residuals as they don't pay them.

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    Advice to Management

    Stop trying to nickel and dime every cent out of your sales agents. These are the backbone of your company. Stop hiring entry level people with zero experience just because their friend works here. That doesn't make them better employees. Gets some outside influence

    Auto Club of Southern California2019-07-03
  3. Helpful (4)

    "Outdated."

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Current Employee - Insurance Agent 
    Doesn't Recommend
    Negative Outlook
    No opinion of CEO

    I have been working at Auto Club of Southern California full-time for more than 5 years

    Pros

    • hourly + commission • dental, vision and medical benefits • 401 K plan • compensation can be better than most companies in industry if you hit all goals every month • lower management is usually great and willing to help out and develop agents

    Cons

    • work on Saturday’s • zero paid time off and difficult to have vacation as you are required to hit same goal as if you were there to keep position • goals are unrealistic for most in the company as leads are recycled several times over if you even get any • unless every goal is hit including passing audits and managing policies other agents wrote, and memberships which isn’t insurance, you will lose tier and... bonuses that will cut you’re pay in half • systems are out of date • upper management is out of touch with the rest of the company and the 21st century • company allows other agents to steal policies from each other

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    Advice to Management

    Take care of your own instead of trying to cut wages and higher goals based on screwed metrics that include rewrites. Bring the systems up to the 21st century. Open lead sources including internet leads to all agents instead of only direct sales unit as they are too busy to even follow up with prospects. Give PTO, happy employees will be more likely to produce results for the company and then turnover rates won’t be... so high.

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    Auto Club of Southern California2019-04-24
  4. Helpful (11)

    "Sales person's wanted but really looking for sheep. Revolving door with 0 job security."

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Current Employee - Direct Sales Agent 
    Doesn't Recommend
    Negative Outlook
    No opinion of CEO

    I have been working at Auto Club of Southern California full-time for more than a year

    Pros

    Pension plan, free membership. Lots of contests and giveaways for sales. Great coworker's. Potential to make good money.

    Cons

    Regardless what they say there is no room for life balance. 5 day a week job with highly encouraged "bonus" duty on the weekends that if you don't show up for they will hold against you. Majority of sales come from inbound phone calls which they'll find any reason to take your phone duty away whether it be missing any one of the many quotas they expect or your manager can turn them off just because. Very out of... date systems still operating with DOS because it's reliable although very time consuming to get anything done to the extent many on the sales floor will avoid it at all cost. No communication from upper management aside from inspirational emails to keep pushing for more! Now you can make good money as long as you hit all metrics which is becoming increasingly difficult when they'll continuously turn your phones off.

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    Advice to Management

    Get rid of your "yes men". If you want to keep changing the comp plan to make it more difficult to make money, maybe invest in your software programs to streamline the sales process and you might get the quotas you keep pushing for. Stop penalizing sales for things that are, in fact, out of their control.

    Auto Club of Southern California2019-03-15
  5. Helpful (20)

    "Executives act like they are rulers in a fiefdom"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Current Employee - Anonymous Employee in Costa Mesa, CA
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    I have been working at Auto Club of Southern California full-time

    Pros

    Pension plan and decent benefits.

    Cons

    *Upper management worshipping required* If you are not an obsequious sycophant, you'll never do well with management here. Upper management is an incestuous nest of nepotism, with a self-appointed board that self-manages. That means those charlatans police themselves and make their own rules and wages for the most part. Gross, right? It wouldn't be so bad if any of them were actually owners or founders of the... company, because then you could say, "well, it's their company", but that's not the case. They're all nothing more than employees. Imagine coming back from the grave and visiting the company you started, and finding a bunch of exective despots, paying themselves richly, messing around on their phones and in meetings most of the day, and treating the people below them like peasants. Being that they think and act like they are Kings and Queens here, they create a culture of requiring everyone else here to be kiss-ups, and yes-men/women. Middle management are basically their spineless cowering lapdogs. Everyone else is just sort of living in a limbo of half-death, or hanging on to retire, or deluded by a sort of Stockholm Syndrome, or trying like heck to bolt. If you just sit and watch people walk in and out of the building for a half hour, you'd think it was a group meeting place for the clinically depressed.

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    Advice to Management

    There are no owners or founders in this building. We are all just employees, from the president to the janitor. This is not a fiefdom, and you are not rulers or royalty. You are just lowly employees, like the rest of us. The only difference between the janitor and the president here is a job title and the associated job duties. That's it. You want to go above and beyond your job duties every day, like you... constantly expect of everyone else here? Scrub some diarrhea-sprayed toilets. Mow the lawn once a week. Take CS calls. Handle some claims. Change some batteries. Code some applications. Park in the farthest parking spaces, and walk. Lead some projects from start to finish. And I'm not saying do something like this once, and make it some big publicized event for the sycophants to ooh and aah for you at. I'm saying go above and beyond every day, like you expect us to. Start leading by example. Try to find ways to do actual work and provide actual value to the company. You know as well as we do that this company doesn't need more than one executive, one figurehead and spokesperson. We would be better off without all of the surplus hands in the pot, AND the company would save by not having to pay your ridiculous overblown salaries. Don't forget that. All but one of you are the most expendable employees at ACSC, because you are the biggest elephants on the cost side of the room of extraneous fat trimmings. You know it, and so do we. So try being leaders instead of bosses. Find ways to provide actual value. Be humble and thankful. We're here for the members, not for your salaries and delusions of grandeur.

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    Auto Club of Southern California2019-02-13
  6. Helpful (2)

    "Benefits"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Former Employee - Insurance Sales Agent in Coppell, TX
    Doesn't Recommend
    Neutral Outlook
    Approves of CEO

    I worked at Auto Club of Southern California full-time for more than 3 years

    Pros

    The benefits at AAA are great.

    Cons

    Poor communication from upper management.

    Advice to Management

    Improve communication with your team.

    Auto Club of Southern California2018-08-17
  7. Helpful (9)

    "Sales agent"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Current Employee - Sales Agent in Orange, CA
    Doesn't Recommend
    Neutral Outlook
    Disapproves of CEO

    I have been working at Auto Club of Southern California full-time for more than 8 years

    Pros

    You can be assigned to work close to home. Excellent health, 401k and vision, pension plan is rare nowadays but we still have that. Many excellent people to work with.

    Cons

    Sales agents are put under tremendous pressure to perform at top peak 12 months out of the year. There is no time off allowance. Zero. Agents are expected to make goal every month even if you go on vacation. There is no vacation pay, zero holiday pay and 3 sick days. Many agents just choose to go LOA in order to get relief from stress. The upper management has added offices, added more agents to each office,... reduced support staffing, increased the goals on agents without listening to the needs of the agents. The upper management has introduce yearly "employee recognition/appreciation" days but a truly appreciative management team would recognize that agents need paid time off to have time with family, time to explore the world, time to rest. The underwriting department cancels home policies that the agents write at a rate of about 50% of the time for our single family owner occupied homes. If you do all the work and through no fault of your own the homeowner reschedules the inspection with the inspection team past the 28 days, the uw department keeps the policy but takes away your commission and point value. You can be a long term employee and miss the goal but provide excellent member service and be terminated. The goals this year are the goals that 2 years ago were the goals that only top agents reached. Now everyone must be a top agent, not just today, but every day. If you need to go to the doctor, get a home repair, go to school meetings, take time off because your school age child is sick or needs doctor appointments or have day care issues, you still better make that top goal. Managers are known to demand overtime in order for you to make his goal even though you are exceeding the goal set up by the region. Managers have demanded that you come in on a holiday and Sunday. Some agents are required to work events such as the races for the hourly rate of $13.25 instead of working at the office where they earn the hourly wage but can earn commissions on their duty. The Auto Club gives one face to the public but has zero value for the agents, the agents are the ones who bring in the money for the club through the sales and servicing of the policies and memberships that they sell. Every single full time employee has paid vacation and holidays EXCEPT sales agents.

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    Advice to Management

    Treat the agents as you are treated. We need vacation, we need goal relief when we take authorized time off. We are under tremendous stress causing health issues and divorces.

    Auto Club of Southern California2018-08-16
  8. Helpful (6)

    "Continuous Diminishing Pay Structure & Implacable Increases in Production Quotas"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Current Employee - Field Sales Agent 
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    I have been working at Auto Club of Southern California full-time for more than 8 years

    Pros

    Overall great co-workers across all departments. Field sales, DMV, Underwriting departments all include some of the best people I've ever had the pleasure of working with. Good benefits and 401k (company currently matching @ 4%).

    Cons

    Continuously diminishing pay structure with implacable increases in production quotas enforced by upper management threaten to turn this company into the next Wells Fargo fiasco. Production levels from 4 years ago which would have earned you a "president's elite" status and awarded you trips to every sales summit... will now not even allow you to retain employment as a sales agent. No joke. Like clockwork, yearly... pay changes are rolled out with new and inventive ways by upper management to diminish your pay and increase your workload. One fine example is how management implemented a change for all policies that need to be re-written after non-payment or non-renewal to literally pay you pennies on the dollar with the same amount of work... and most likely you'll do it simply for the notch on the board to hopefully keep your job for 1 more month. Work/Life balance is non-existent, but the disconnected upper management like to throw around the topic, maybe put together a power point presentation as if it actually important to them... where is it implemented?!... I was actually given a hard time because my wedding was planned for the end of the month and this is "mandatory late nights" for all agents. No paid time off...only 3 vacation days per year. Put bluntly, your family/social life and even health (from the immense amounts of stress and being stretched so thin) will suffer in some form. You will make good money as a sales agent... but at some point you'll get tired of feeling bent over just so a handful of executives can pat each other on the back and talk about how much better their bottom line looks (at your expense). Continuously diminishing pay structure with implacable increases in production quotas enforced by upper management threaten to turn this company into the next Wells Fargo fiasco. Production levels from 4 years ago which would have earned you a "president's elite" status and awarded you trips to every sales summit... will now not even allow you to retain employment as a sales agent. No joke. Like clockwork, yearly pay changes are rolled out with new and inventive ways by upper management to diminish your pay and increase your workload. One fine example is how management implemented a change for all policies that need to be re-written after non-payment or non-renewal to literally pay you pennies on the dollar with the same amount of work... and most likely you'll do it simply for the notch on the board to hopefully keep your job for 1 more month. Work/Life balance is non-existent, but the disconnected upper management like to throw around the topic, maybe put together a power point presentation as if it actually important to them... where is it implemented?!... I was actually given a hard time because my wedding was planned for the end of the month and this is "mandatory late nights" for all agents. No paid time off...only 3 vacation days per year. Put bluntly, your family/social life and even health (from the immense amounts of stress and being stretched so thin) will suffer in some form. You will make good money as a sales agent... but at some point you'll get tired of feeling bent over just so a handful of executives can pat each other on the back and talk about how much better their bottom line looks (at your expense).

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    Advice to Management

    Your sales agents are at the front line of your business day in and day out; but don't treat them like they're expendable. Take the time to get the temperature of the morale on the ground level ...it's not good. DO SOMETHING ABOUT IT! Spreading your agents so thin with these extreme goals is having an adverse effect to your very mission statement of "providing legendary service and creating members for life"...... how far off course are you going to take this ship before you take a good hard look and recognize this? Give back some real tangible incentives (like the quarterly bonuses... err "vacation payout") - this is better motivation than working under the constant threat of being written up.

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    Auto Club of Southern California2018-05-09
  9. "Good solid company"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Former Employee - Claims in La Mesa, CA
    Recommends
    Positive Outlook
    No opinion of CEO

    I worked at Auto Club of Southern California full-time for more than 10 years

    Pros

    This is a great company to grow with. There are many opportunities for advancement and wonderful benefits.

    Cons

    Sometimes the procedures and processes are bogged down and it is a conservative company heavy with upper management.

    Advice to Management

    Be open to new processes and procedures.

    Auto Club of Southern California2017-11-01
  10. Helpful (6)

    "ERS Agent"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Former Employee - ERS Agent in Long Beach, CA
    Doesn't Recommend

    I worked at Auto Club of Southern California full-time for less than a year

    Pros

    Benefits, friendships made, feeling of helping someone in nees

    Cons

    Pay, upper management only cares about scores and handle time and sale of AAR referals

    Advice to Management

    This is not a sales position, quit trying to push AAR benefits down members throat when in an emergency

    Auto Club of Southern California2017-10-20
Found 49 reviews