AutoNation Reviews | Glassdoor

AutoNation Reviews

Updated November 20, 2017
193 reviews

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193 Employee Reviews

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Pros
  • Great company with a big purpose (in 29 reviews)

  • great people sometimes great clients (in 27 reviews)

Cons
  • Long hours as in any other dealership (in 78 reviews)

  • Not the strongest pay plan in the business (in 67 reviews)

More Pros and Cons

  1. "Service advisor"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - SERVICE ADVISOR
    Former Employee - SERVICE ADVISOR
    Doesn't Recommend

    I worked at AutoNation (More than a year)

    Pros

    They had free water for us

    Cons

    Company only care about how much money they were making off of customers. Didn't care that your car was there all day for an oil change.

    Advice to Management

    Get out of your chair and talk to your employees and not just the ones at the top

    AutoNation Response

    Oct 11, 2017 – Human Resources

    At times Service Advisors may need to help our customers turn an unpleasant event into a positive experience, which we understand presents challenges We absolutely care about both employee and... More


  2. Helpful (4)

    "Toxic Culture for UX/UI Designers"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Senior User Experience Designer in Fort Lauderdale, FL
    Current Employee - Senior User Experience Designer in Fort Lauderdale, FL
    Doesn't Recommend
    Negative Outlook
    No opinion of CEO

    I have been working at AutoNation full-time (More than a year)

    Pros

    Competitive pay, the stability you would come to expect from a Fortune 200 company and the option to dress casual is refreshing for a corporate environment. Additionally, AutoNation on a macro level has grown to appreciate their employees by providing us with occasional paid breakfast and lunch events.

    Cons

    Unreasonably high turn-over of UX/ UI designers who are usually terminated by the director over political and hyperemotional (and irrational) reasons. Lack of growth opportunities for contract employees; there are many of us that have been there over a year with no option in sight to become a direct hire. The UX team is the ONLY team comprised almost entirely of contract employees in Marketing. As such, contract employees are treated with disdain by the director who likes to run the team with intimidation and the constant reminder that our work is meaningless and that we are expendable. Poor team organization, lack of autonomy, vague project direction and abominable benefits (poor health insurance, no paid time off, no vacation pay, no paid bereavement, no 401k) round off all of the contributing factors that make this office a toxic workplace.

    Advice to Management

    Team accountability starts with the leadership. Replace the director of the UX team immediately with someone who invests in people and subscribes to contributing towards a positive office culture. Hold future leaders accountable to be more respectful and appreciative of the employees who carry out the work. Like the other teams in Marketing, contract employees should be promoted to official AutoNation employee status within three to six months. UX/ UI designers with any self-respect should avoid working for AutoNation’s UX Strategy and Design Team at all costs as there is no amount of work, investment of talent or level of quality that you can deliver that will earn you a permanent seat with the company.

    AutoNation Response

    Sep 5, 2017 – Human Resources

    We are sorry to hear that you are feeling underappreciated. AutoNation encourages open communication and we are constantly looking for areas to improve on overall transparency. We will carefully... More

  3. "Poor, poor, poor management"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    I worked at AutoNation full-time

    Pros

    Comp and benefits are fair

    Cons

    The entire ladder of management is horrific. Grossly poor.

    Advice to Management

    Why bother.


  4. "Would advise against"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee in Tyler, TX
    Current Employee - Anonymous Employee in Tyler, TX
    Doesn't Recommend
    Negative Outlook

    I have been working at AutoNation full-time (More than a year)

    Pros

    No pros or advantages

    Cons

    Work/life balance=non existent
    Work/pay=highly underpaid

    Advice to Management

    If it keeps running the way it is, business is going to drop.

    AutoNation Response

    Aug 25, 2017 – Human Resources

    As an employee at AutoNation, some long hours and overtime are to be expected. However, we do not want our employees to feel that they will constantly be asked to work longer hours than required. We... More


  5. "Great workplace if you're a robot"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee
    Doesn't Recommend
    Negative Outlook
    No opinion of CEO

    I worked at AutoNation full-time

    Pros

    Decent scheduling, easy to request vacation
    Co-Workers really make the experience worthwhile

    Cons

    Company is so large you become just another number; you live and die by your metrics not your contributions to the company or it's customers
    Neck-breaking speed of turn over; management fails to train or mentor employees and it keeps the door spinning
    Super long work hours, frequently asked or pressured to come in on your days off and pressured to miss/skip your lunch breaks
    Compensation is extremely lackluster, especially when you're spending 60+ hours a week at work
    Upper management has this Judge Dredd attitude, very stand-offish and cliquey
    Benefits package is pretty weak for such a large company
    PTO accumulation is a joke
    Facilities are usually old and worn out, even with premium brands it doesn't feel premium and your clients will constantly remind you of this

    Advice to Management

    It's a workplace, not high school. Hire managers who know how to act like adults and treat everyone as equally.
    Metrics are great and all that but treat your employees as people, not numbers and you'll see a noticeable increase in veteran retention and overall profit.

    AutoNation Response

    Aug 25, 2017 – Human Resources

    Thank you for taking the time to provide feedback – it’s very important to us and the work we do to make AutoNation a better place to work. Our people are our biggest asset, and we truly believe we... More


  6. Helpful (1)

    "Big Corporation not caring about its employees"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    I worked at AutoNation full-time

    Pros

    The Benefits were decent. Medical, Dental, 401k

    Cons

    The Autonation corporation just treats you like a number.

    Advice to Management

    Actually put time into new employees and train them. Don't just throw them big jobs to do that they have absolutely now knowledge of how to do it and expect them to succeed.

    AutoNation Response

    Aug 8, 2017 – Content Marketer

    We’re disappointed to know we haven’t completely satisfied your workplace expectations here at AutoNation. Our company fosters a competitive and energetic environment, but we strive for our employees... More


  7. "Autonation now owns the BMW store I work at...."

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee in San Diego, CA
    Current Employee - Anonymous Employee in San Diego, CA
    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO

    I have been working at AutoNation full-time (More than 3 years)

    Pros

    The most unhealthy food and snacks are free for employees!!

    Cons

    New Pay Plan = 40% pay cut
    Toxic culture in the store, nobody likes coming to work anymore..
    Management doesn't care about employees being able to make a living.
    No leadership
    Free-for-all sales team, NO team work.

    Advice to Management

    Stop running your Luxury Brand stores the same as your Kia stores.
    Recognition and constructive re-enforcement.

    AutoNation Response

    Aug 1, 2017 – Content Marketer

    At AutoNation, we aim to foster an environment where each person is heard and valued. Hearing the pros and cons of working at AutoNation will help us become better moving forward. We suggest bringing... More

  8. Helpful (1)

    "Do you enjoy working long hours at minimum wage??? Then this is the place for you!!!"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Salesperson in Tampa, FL
    Former Employee - Salesperson in Tampa, FL
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    I worked at AutoNation full-time (More than a year)

    Pros

    Nice co-workers, nice facility and inventory. Most are working hard to try to make a difference, but when some of the unqualified managers are taking their frustrations out on the employees it does not make for a a pleasant and conducive work environment.

    Cons

    Where do I begin ? Worst dealer group out there for employees, especially salespeople, the lifeline of their business. You're going to work a 6 day schedule, and they are constantly working on "New Payplans" to pay you less. Most new hires don't make it past 90-180 days, they want you out before you qualify for benefits, then they fill your seat with another naive newbie. I have been in the High-end business for decades and AutoNation was the absolute worst in the way they compensate and regard their most valuable asset, their employees.

    Advice to Management

    Michael (Jackson - CEO for those that don't know), I realize what a cutthroat business this has become in the last couple of decades, but come on - don't you feel the least bit ashamed and guilty for paying yourself and a few top execs mega millions while coming up with new ways to pay the employees less??? It's attitudes like yours at the top levels that have been ruining our economy since the Reagan era. It's all about the short term quarterly goal of making a few pennies on the dividends instead of looking at the more important long term goals. Get the Manufactures to contribute on the back-end to pay the salespeople and DO NOT let the dealerships touch this money, minis of $50-100 are ridiculous. I also feel that a major contributor to our down-spiraling economy and jobs going overseas is irresponsible consumer magazines with the biggest culprit being Consumer Reports. Michael, I would enjoy sitting down with you for a long discussion on how to improve your business and create a happy workforce. In have been in and out of the automotive industry since the seventies from being an owner, management to salesperson (not meaning to boast, just wanting to justify my comments and advice, I have an IQ of 179, so a little bit smarter and informed than the average bear).


  9. "Technician"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Technician in Katy, TX
    Current Employee - Technician in Katy, TX
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    I have been working at AutoNation full-time (More than 5 years)

    Pros

    A/C Shop that's all I can say about this place. Only shopping for work then we're management has whole entire shop disliking each other!!

    Cons

    AutoNation from the top of management does not care about their employees at all !! They treat you with no respect, you are talked down to and belittled. Good luck trying to find a phone number or email for the HR department. If you can get one from former management you will not get a response from the HR department. Somebody above them will come down and feed you a line of BS and blame you for everything that goes on in the whole entire company. After they tell you the people that are you filing complaints on have been complained about for years over and over again! But we'll turn the conversation and blame you for the whole company. They hire people everyday just as numbers and don't care anything about them. When the text you have can't make their 40 hours a week why would you hire more? Or you put your service department on teams and tell the writers they can work with whoever they want so the techs starve!! And you have customers complaining that works not getting done because you're management promotes favoritism and prejudices!! Their ideas they'd rather completely screw One customer and make a bunch of money one time, instead of take care of all the customers and make a lot of money all the time. AutoNation policy is the more you spend the more we charge you and the crappier we treat you! There's Texan that shop to put in 100 + hours of physical time a week with no appreciation for how hard they work. Your management team does a nine-to-five with your service Riders and go home. Why the text say they're trying to get the work done that was over promise by service writer that has no idea what they're doing!

    Advice to Management

    First and foremost show respect and consideration to all employees!!! Hire experienced automotive people not just anybody with a pulse.

    AutoNation Response

    Jul 14, 2017 – Content Marketer

    Thank you for your review and feedback. We are sorry to hear you do not agree with our policies and structure as a company. We are very disheartened to hear about your negative experience with our... More


  10. Helpful (4)

    "10+ years=no respect"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Auto Technician in Houston, TX
    Current Employee - Auto Technician in Houston, TX
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    I have been working at AutoNation full-time (More than 10 years)

    Pros

    It's a way to pay some of your bills. It's good if you want to gain experience because if you have a pulse and can breathe on your own, you're hired.

    Cons

    You are nothing but a number. A statistic. A means to an end. You are a warm body to fill a position so the managers can live a better lifestyle.

    Advice to Management

    Treat your tenured employees like they matter, because they do! Stop hiring people to do jobs that the people you already have can do better than you can!

    AutoNation Response

    Jun 28, 2017 – Content Marketer

    We are truly sorry to hear you are disappointed with the structure of the managers and new employees. We never want our employees to feel underappreciated, and we want all our employees to feel... More


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